Torrid

After 7 calls to customer service, hung up on. Horrible. I'm done. Just wanted a replacement. I was hung up on being transferred to a supervisor. So frustrated. Strings hanging

I have purchased a couple thousand dollars in clothing in store and online at Torrid. The only article that is in tact still is my leather bomb jacket. Everything else is tattered, have come apart at the seams, unraveled, have broken zippers (cheap plastic), broken clasps or buttons, and fringed. Whether it's a cotton tee or tailored slacks I have experienced one of these issues with everything I have purchased. Now let me be clear on how I wash and wear my clothing. I either don't wash it and wear for short periods and immediately hang it up when done. Or I was in cold water and hang or flat dry my clothing. I also tend to wear my clothing loose so squeezing into a fit is not the issue either. Let's face it even if I was the cause for these mishaps it wouldn't be to everything I have purchased with Torrid, and if my habits with how I wear and care for them is the issue then why do I not experience this with any other retail clothing line? In my opinion Wal-Mart carries a better quality of clothing on it's racks.

Customer Service is no help either as I was refused a return on a lace top that literally feel apart before I even made it out of the house. I had absolutely no time at all to enjoy that beautiful shirt. And why did it fall apart? It was poorly made!

I have called and written Torrid headquarters to no avail. But their service provider for their credit department Commenity Bank doesn't skip a beat in sending me a bill every month for clothing I can not wear. And if you want proof well, I have a box full of clothing to prove my claims.

I love shopping here, I love that the sizes are in smaller size but the actually sizes are larger ( 2= 18-20 etc) I shop there twice a year ( if not more)

I used to live close to a store so it was easy shopping. I despise how grossly costly everything is but I don't have much of a choice and only get stuff when needed. I live in Canada and have been seeing stores popping up here and there. Great however closest store is a 3hr drive. I was trying to order a bra online since they don't have my size in store and here all 4 of the addresses to my hometown apparently do not exist. So I thought I'm going to be in the big city next week I'll order to store. NOPE. Apparently you can't do it. It offers but won't let you. I sent an email 5 days ago and got nothing and I don't want to wait any longer for the sale. I called today and FINALLY got some answers that most places international Torrid will not ship to. This includes to stores. I refue to order through customer service since I don't like giving them my credit card information and they gave me to someone else. The other lady told me they will attempt to process my adress but will take up 5 weeks. I told her the promo will for sure be done by then. They told me if I screenshot it with the date they should actually be able to honor it. You think they should! Not my fault your company advertises it can ship anywhere but actually doesn't! And 5 days for a damn email from customer service is too long.
I know why this company is still up and running- ppl need clothes. But if they were running my their reviews they would 100% be closed down.
All I can say is it's a waste of ever customers time unless of course you live in the US.
Ridiculous

The company was not responsive to my inquiries regarding status of my return / refund. I had to mail them the UPS tracking proof of delivery to get them to respond. I returned a pair of sandals which I did not wear because they were too small. I returned them the next day of receiving them. Torrid did not refund the ENTIRE AMOUNT OF PURCHASE! WHAT A RIP-OFF! I won't be ordering from Torrid again. I've never had this issue with EQUII.

Purchased $165 and talked into opening an account. All merchandise purchased on this new account was returned 2 weeks later; however, my account was only credited $33.00. Sadly, and much like the Cavanaugh hearinging, I am supposed to prove my innocence with this dispute although they can see the transactions in question.

DO YOUR JOB
After six phone calls and empty promises by the bank to resolve, I have been wrongly reported to credit bureau and I have taken action to write to the Attorney General's Office and all credit bureau's.

I cannot warn you enought - DO NOT GET INTO BED WITH EITHER OF THESE BUSINESSES

So I recently made an online order at Torrid. After a week they still have not sent my merchandise. On top of that I am trying to close on a home. I was just informed that I have to have my Torrid card paid off to get a clear to close. The problem is I can not pay my CC off if the items have not shipped because they are just pending and I can not cancel the order Due to their horrible online system. So now I get to pay 75.00 as a penalty from the builder until they will ship my order which they have told me will only be another 10 days at most. So now I am paying for a hotel every day and a 75.00 fee every day for not closing. THANKS TORRID! YOUR HORRIBLE SYSTEM WILL COST ME 2000+ DOLLARS FOR A 200.00 ORDER YOU AREN'T ABLE TO PROCESSS. NEXT TIME DON'T TAKE ORDERS IF YOU CAN'T PRODUCE THE PRODUCT IN A TIMELY BASIS!

Torrid's website is a throw back to the 1990s, when the internet was new and the glitches were legion. The glitches continue to be legion on the Torrid Website. This is the ONLY website that will advertise a fabulous sale and then...NOT LET YOU 'CHECK OUT' THE MERCHANDISE! FOR HOURS! And then, DAYS! Maybe even WEEKS! If you're still inclined to check! Meantime, "the fabulous sale" is ALL SOLD OUT! And, as you continue to TRY to 'check out,' the website constantly reminds you that your items are SELLING OUT! Truly, IT'S LIKE BEING IN THE TWILIGHT ZONE! SO done! Canceling my card, I'm SO done!

There website won't let me order anything. It will take my money from my debit card but won't process the order. This is the 2nd time. Please fix your website.

This is the 4th pair of these pants I bought since the end of April & 3 out of the 4 lost the pocket stitchings! These pants aren't cheap! So at $65 each why is the stitching falling apart?

I Love my new Torrid Midevil Blue Babydoll top WOW comfy stylish and the color Love it the Peplum fabric is so comfy and light I'll wear this with my Torrid Pixie Leggings oh yeah you definitely have a great Quality Fashions and the Torrid Burnout Jacquard Lace Dress looks Great on me I don't look or feel 57 Thanks Torrid for the Great Fashions and the Staff are Lovely

I bought an expensive sports bra that fell apart after 2 months and they refused the return. I won't shop at Torrid ever again.

If you guys get a torrid card and use the money on there they will sue you and hand it over to lawyers on their behalf

So there this sale on clearance yesterday and I purchased $276.00 worth of items. Today, I get an email they cancelled my order. No reason given. So I call. The representative says it's their error so she kept me on the phone an hour adding everything back to the a new order and wow everything is still in stock Puts me on hold to add the quantity of some. I ordered 2-3 of most of the items. Yay. I told her it's not showing up in quantity but it's at the same price. She said "don't worry it needs time to change in their "system". An hour goes by no email confirmation. Nothing changes in the quantity. So I spend another hour talking to a new rep. Guess what? Most everything is now " out of stock" LOL but there was still some left to my order. I asked her just to cancel and she said she can't lol so She says to take it back to the store. Well, nice idea except they don't return clearance items. So I go with what they do have. She gives me $20 for being so patient. I finally get off the phone with them and one by one I am getting emails on every single item being out of stock. Torrid does not care about their customers. This is the worst most unprofessional company I've ever dealt with. Hopefully I'm not being charged so I'll check my bank in the morning. Same crap nothing changes. Torrid You need to do something about your stock numbers and the unprofessional way you conduct business. You are losing customers. Have you seen your feedback? Do you look? I am Spending around 200-$1500 a month on your clothes and if you Torrid make a mistake and screw your customers they will go through hell to get it right. But you sure get your money. I no longer trust them with my money. When I had $140 in rewards I spent it in the store because if they're out of stock you'll never see your reward again. Spent a month getting my gift card amount back literally talking to 15 reps and hours upon hours just to get one card back. This is insane

Twice I have bought product from Torrid.com and returned them to an actual store. Twice they have shortchanged me by more than $100! What happened was that I've gotten discounts off their regular (extremely high) prices. Then when I return the product, they subtract the amount of the discount off the amount I paid! Therefore, the discounted amount is still owed me. The first time I realized it when I was still in the store and had the cashier fix it before I left. The second time I didn't notice before I left the store and have had nothing but trouble for an entire week trying to get my money back. The company even admitted it owes it to me but, since I hadn't heard from them when they said, I also opened a Paypal claim. The Torrid manager told me I would have to close that claim before she could process my refund. Paypal said not to do that as they have to process the refund through Paypal. Bottom line is I will never do business with this stupid company again and I don't think you should either.

I am personally SHOCKED to see Torrid's reviews so low.
Torrid is the only store I shop at and I have been to numerous stores as well as ordering online. I have NEVER had an issue ordering from them and every single employee that I've met in each store has been really nice and helpful. I do most of all my shopping at the Rio Store in Gaithersburg, MD and customer service is always five stars. The store is always clean, they always welcome me when I walk in, let me know what sales are happening and we have great conversation while I am shopping the store. I have only had one issue ordering online but Torrid was quick to e-mail me and let me know that my order was going to be delayed and had already refunded my shipping money without me having to ask. Now I am a platinum shopper so I don't have to worry about that. I personally haven't dealt with calling customer service for any issues so I can't comment on that but if you have an issue and can't get help on the phone, try going to your local Torrid, you can return products ordered online, in-store and the employees are always so helpful!

I've never had a bad experience with Torrid. I've managed to find some very good work clothing that doesn't look too young, but isn't frumpy either.

Not sure how long they been around but I just found them and I'm super happy! Big girls deserve beautiful clothing too! A bit pricey but worth it!

I bought the biker shorts with pockets so comfortable run a little big for the price couldn't go wrong and love torrid cash

My order was overcharged. I waited 15 minutes to talk to a rude woman who could have cared less and didn't fix it. I will never shop Torrid again.

I ordered a shirt and hat on friday October 20th I called monday to see when the order would be shipped as I need it for oct 31st my shirt is on back order but when i ordered it on friday it was in stock so he they will ship the hat well i dont want the hat without the shirt can you just cancel the order the rep says I can send an email to the warehouse WHAT really how stupid does that sound I order off line everyday and they can cancel it at the click of a button i checked the order again today still in process not shipped at all I order from Lane bryant the same day and my order has shipped and should arrive by Thursday this is absolutly ridculous i will never order online or shop there stores PERIOD! Oh and not to mention the customer service rep was rude and disconnected the call before I was done speaking

I was missing an item from my order I emailed customer service, never got a reply but they'll email you every day even if you unsubscribe

I am sales shopper at Torrid. I usually find great deals and love their stuff. Plus their items hold up really well. You can't go wrong.