Torrid

Cutest clothes ever! Great sales. You will get addicted! Plus size girls get ready to shine! Makes you feel way more beautiful and youthful.

I've never been more frustrated. Not only have my orders not shipped, but they keep canceling items. Two of the items they cancelled because they were "no longer available" I ordered the next day and low and behold I RECEIVED THE CANCELLED ITEMS 3 DAYS LATER! The rest of my original orders, the supposed "in stock items" STILL have not shipped, 23 days later. Though I'm sure they'll be cancelled soon enough. Of course those items didn't include the discount from the previous order… and I really appreciated the generic response about cancelled orders. They reimbursed the torrid cash… but wtf am I gonna use that for when I can't the orders I used it for in the first place!?!?

I have been a very loyal customer, spending (literally) thousands every year for yeaaaars, on top of referring multiple friends and family members…. But I think it's time to cut my ties. I'm at the point of frustration that when, I mean if, I finally get any of my orders they will be returned and my credit card cancelled. I'd rather shop somewhere the clothes are not as cute or well fitting if it means better customer service and less BS.

Whatever they have going on now is trash. Their customer service continues to decline, unfortunately I'm not the only having these issues. They're ruining what was once an amazing business, into the ground.

I am very disappointed and upset with this company and the customer service department. I ordered a dress on Sunday evening and paid 28 dollars to have it overnighted so I would receive it on Tuesday as I needed it asap. There was NOTHING that said that it would not be here on time when I ordered it, or I never would have ordered it and paid such an exorbitant shipping fee. I called on Wednesday to cancel the order because it still hadn't been shipped and I was NOT going to pay 28 dollars for the overnight shipping when it obviously didn't ship overnight. I was informed that they couldn't cancel a package over 1 hour after placing the order, which is bull. Every other website I have ever ordered from can cancel a package up until it has been shipped. After spending over 30 minutes on hold while the customer service representative tried to find someone who could help me, I was told that my order had been canceled and I should receive an email stating that. I did not receive an email stating that, instead I got an email saying that they are sorry it's taken so long to ship my order and they would get it out asap. NOT happy. I called again and was informed that unfortunately my package is set to ship out and there is nothing they can do to cancel it now, I'll have to wait till it gets here and then call AGAIN to get them to send a return label and send it back. This is completely ridiculous and I've never had so many problems with an online order. If this is the way you run your website, I will not be ordering anything from here again. Very disappointed.

Hendersonville TN Torrid charged tax on $125 gift card for total $143. This is illegal, unethical as it causes DOUBLE TAX on products purchased. Or is this how they boost profits?

I ORDERED A NICE LAUNGERIE FROM TORRID BACK IN AUGUST 2022 THEY KEPT ON BRUSHING ME OFF WHEN EVER I REQUESTED AN UPDATE A. MINTH WENT BY I ASKED AGAIN ON SEPTEMBER 2ND 2022 THEY TOLD ME THEY HAD RECIEVED THE ORDER IT WAS IN PROCESSING, EARLY OCTOBER 2022 I ASKED AGAIN THEY SAID THEY HAD SOKD OUT THE ITEM WAS NO LONGER AVAILABLE THEY LIED TO ME I WAITED THREE MONTHS THE WAREHOUSE SAID MY ORDER HAD BEEN RECIEVED THEN A MONTH. LATER THEY CLAIM A COMPUTER ERROR BULL$#*! I WILL NEVER EVER PURCHASE FROM TORRID AGAIN BAD BUSINESS

The clothes are great, and with limited market for reasonably priced plus size clothing, they've cornered it. However, for about the last year I haven't been able to order from them since they now refuse to ship to non-billing addresses. I eventually changed my billing address so the two addresses are the same. When the payment was declined again, I called in. I live overseas, so these calls are not cheap. I waited almost an hour to get to someone who finally placed the order himself. It was cleared.

Two hours later I get an email saying the order has been cancelled. After 40 minutes on the phone with my bank I confirm that the charge was verified and went through, and within a few hours was reimbursed. It had nothing to do with my bank.

I call torrid again, another wait. Finally I'm told they need a third party call with my bank to verify my address since my visa card address has changed. Now, my bank, and visa, have verified this payment. Why on earth does Torrid require further verification? Furthermore, I have no intentions of making a third party call to my bank -who's first response is to ask security questions - with Torrid on the line. I feel this is a privacy violation and I trust both my bank and visa to regulate fraud on my account.

I am a platinum member with Torrid, and while I do love their clothes, the customer service is so horrific, and rude, that they just aggravate you into yelling at them. What clothing store has the right to request bank verification? That request comes from the banks who are far better equipped to detect fraud. And FYI, I'm from Canada, our privacy laws are far stricter, I'm pretty sure they would not appreciate the third party call either.

Torrid. Fix your online ordering system.

CUSTOMER SERVICE AGENT USED MY CARD INFORMATION TO MAKE AND UNAUTHORIZED PURCHASE FROM FASHION NOVA! Spoke to two customer service agents. One was very polite and helpful, the other was sketchy on the phone. I just got his new credit card so absolutely no one else has my card information but the person who helped me. I had to place my order over the phone because it wasn't working online for me. That customer service agent asked for my card information way too many times and and moments after we got off the phone, i had a charge on my account for a purchase online from Fashion Nova. I dont buy from that website, and the card was only used for torrid that first time. Im trying to make a police report and they're refusing to give me her name. Im so disappointed and upset with that customer service agent. They now have MY HOME address and my other family members address. Now i have to cancel the card. This is fraud. She used my identity to make a purchase online with MY card information. We give customer service agents our trust and personal information, and this woman who is representing Torrid's company did something that was completely wrong! This is fraud.

Although this happened to me i am very thankful for the customer service agent, the supervisor and manager that were trying to help me with this situation.

I ordered 3 maximum support bras and 2 t-shirt style dresses from Torrid which totalled my bill to over $400. This includes the exchange rate to Canadian from USA currency with tax and shipping. I was a bit surprised that orders shipping to Canada will always have a shipping charge placed on them regardless of the order total. There is free shipping offered to Torrid VIP members, however you have to spend a lot to get that perk.

I expected the shipping to take awhile simply because packages can get held up at the border crossing depots and with Covid in full force there are shipping delays all over the map. I ended up getting my order within 3 weeks which isn't all that long considering the distance.

I loved my purchases the first few times I wore them. I wear a size 14 and I am tall so I appreciated the longer dress lengths and loved that both dresses had pockets! I found all 3 bras to be comfortable and supportive plus really lived up to the description of a 'back smoothing fit',

My love affair with my new clothes and lingerie ended abruptly when both dresses simultaneously shrunk and stretched out after being washed twice and all 3 bras frayed and lost all shape after a handful of wears. I couldn't believe that such expensive products could be such poor quality. I followed the washing instructions perfectly and hung everything to dry yet still all items were so damaged barely 3 months post purchase that I threw all of them into the donation bin. When you wear a DDD bra like I do comfort and support are not things that can be negotiated, and I couldn't believe that each dress shrunk almost the equivalent of one whole size.

I have since completely boycotted Torrid and urge anyone else who is considering shopping here to do that same. Companies who make promises to 'Feel The Fit' and who are catering to people who have a hard time finding options for plus size clothes and lingerie need to live up to their claims, especially if they are charging top dollar for their products.

I WOULD GIVE THIS A BIG FAT 0. I have called Torrid multiple times in regards to a refund they owe me. All 4 times before, they said I will be getting the (REFUND) back to wait a few days. This time the customer service rep told me (that they had CREDITED me back the money already). I told her that I did not see the credit in my bank account. She insisted that she needed to call my bank to verify it 3-way. Once my bank answered, I had to VERIFY ALL MY PERSONAL BANK INFORMATION WITH HER ON THE LINE. (SSN#, ACCOUNT#, AND MY PRIVATE CODE). I was completely mad because she had all my personal information that is COMPLETELY PRIVATE. My bank verified that I NEVER RECEIVED the credit back. My bank asks me to call back and change ALL my private information because of the rep. Had all my info. Then the customer service rep told me that I would be receiving a CALL BACK IN 24 TO 48 hrs. From a manager! ARE YOU KIDDING ME? I have been and calling about this refund for the past 3 weeks. This is complete BS. They need to figure out a different way to verify your bank info! NOT HAPPY

High Interest Rate, No Incentives after the initial sign up coupon, also after approving and making payments the y decrease the spending limit. NO LONGER A TORRIS SHOPPER.

This is a joke. I live in Canada, so I pay extra for shipping. Used my Torrid cash, this is no longer a good deal. What a rip off. Buyer beware.

I have had to call Torrid 4 times in the last 3 months regarding various orders. Once to place an order because their site would not allow me to use the coupons, I had to hold for over 30 minutes. The second time I held for over 20 minutes. Last week I had to email the about an order placed in November that I never received. Over a week later I finally get a response saying it didn't go through. It did because I had a confirmation and they had emailed me that one of my items was sold out and couldn't ship. Fine, this week I tried replacing my order using a Haute cash coupon they gave me with printed redemption dates of 10/6/17-1/9/18. The code wouldn't work online so I had to call again. I spoke to someone who clearly did not know how to listen, he kept repeating the same thing over and over. I asked for a supervisor 6 times, and was denied each time until I finally flipped out. He agreed to honor the coupon for me if I placed the order, so I did. $250 of which I was supposed to receive $100 off. I even sent a picture of the coupon to their email, which he didn't have access to... The order went through and then he tells me it will take a few minutes to show up and that I should call back. I did not just spend 30 minutes on this call to call back and go over it all again. He gave me his operator number and claimed his name was Nelson, and said if I sent an email again with the coupon and his name and operator number, they would honor it. Today I get the response saying they won't honor the coupon. I called. Poor girl. She claims she tried to help, but Nelson didn't leave notes in my order. She supposedly spoke to a supervisor, they denied it as well. Now this order has shipped, which is a miracle considering their recent track record with ridiculously long shipping times of two weeks or more, so I'm stuck with all of it at a much higher cost than expected, or stuck paying to return all of it.

This store is a good store! I got what I needed from this store. This store has interesting items. This store has stylish items.

If you had a problem with gift cards don't go through they can't help. I will never buy anything from this store ever again

Absolute nightmare
I made the original order on April 11 2021 the total was for 149.08$ which immediately was taken off my card, on April 16 they said they didn't have the denim jacket (only reason i ordered the whole outfit) and I wouldn't be charged anyhow so they took 97.57$ off the 149.08 that was in my actual balance not my available balance if you kno u kno, anyhow so they failed to notify my bank that the other 51.50$ could be released so it sat in limbo for ten days but they sent three a refund for a whopping 3 cents, now to make a already bad situation worse the package said delivered and I definitely didn't so I called they said I had to wait five business days for a replacement or a refund which ever my choice, well instead of me taking the chance of the replacement never making it, I chose the refund so I called and the representative was really nice he was like almost the most polite person I have ever encountered in customer service lol, he says he can't refund the shipping fee in the same transaction as the refund for the items so I would get one for 6$ and odd change and one for 91.03$ well next day I sure got that one for 6$ and no sight of the other so I emailed amd called and they assured me that the refund for 91.03$ was processed and it's in my banks hands (Pnc) this isn't my first rodeo I have done a refund /return and it takes 36 hours at the most and I'll have it and I still don't, it's just insane that they sure took the 149 all at once now I'm getting my money back in numerous incriminate and small ones at that it's just a hassle and I think it should have been handled differently period so if I ever shop with torrid again it won't be online I will definitely go to the mall this is insane torrid get it together it's probably because they are in China probably running a sweat shop with a bunch of 6 yr old kids it's just crazy

I have read bad reviews in the past about returns and so I would always only purchase what I knew would fit me. This year I needed a new winter jacket and was hesitant but decided to try it out. It didn't fit so I tried returning it. You have to pay for the shipping but during my return process it clearly said free shipping so I contacted customer support and got the shipping reimbursed. Today the return finally showed up on my credit card and didn't give me a full refund. They still owe me $65 bucks! So now this will be a fight with them just like it was about the shipping and will likely take a while to get the remaining amount refunded. So my advice to anyone buying online is to only buy what you know will for sure fit you. Just horrible dealing with this. First they lie saying the shipping is free but it's not then they don't give you a full refund.

UPDATE DEC 8/22

Today I got an email back stating they'll put $10 bucks on my account so I called them and I received a partial refund of what they still owed me. They won't budge on giving me the full amount of what they owe me so they still owe me about $12 bucks. It's BS is what this company is. They don't know the difference between CAD and USD dollars. Their calculations were 100% wrong. They truly think it's ok to only give partial refunds and try to explain a nonsense explanation on the differences between CAD and USD which aren't even close to being right. They try to confuse you with saying all these different things and circle back around to what they "think" the correct amount is. So I told them I'm done with them, give me what they're offering me in return and they'll never get my business again. Which why would they care? They're making money off Canadians this way by ripping us off! I threatened small claims court if they didn't give me my full refund so them offering just enough that can't be taken to small claims court cuz what court is going to entertain 12 bucks?! Unbelievable. NEVER SHOPPING THERE AGAIN!

Okay so here it is so as I made the order on November 30th I was I get a text message saying that the package was delivered December 9th cuz I find out the package was still in Ohio and I live in San Francisco so then telling me that the so then they're telling me that was two packages when the supervisor only gave me one tracking number so one package comes with one shirt on Monday so I'm still waiting for the other 17 items that I ordered on the 30th so I'm sitting in my office today it's now November 17th still no package so I just got a text at 6:46 p.m. stating that my package was delivered I just left the office 15 minutes ago nothing came Torrid is such a joke you people are spending your money at this company and they don't give a damn dinner I probably didn't even send a package so I'm on there with customer service they're telling me to go back and look tomorrow and then give them a call back but according to their records it's delivered yet I just left the office and like I said nothing's there but yet they want me to wait 5 days before I get even entitled to a refund who the f*** do these people really think I am I'm not stupid it took $350 from me and I got nothing but one striped shirt you know what I'm not even going to deal with these people tomorrow I'm just going to contact a lawyer cuz I'm tired of these company taking advantage

I've been a loyal customer with Torrid for over 9yrs. I've stayed a customer because at first I thought they had good quality items, though a bit pricey! I still loved their quality and fits. However, lately the quality of items I've purchased with Torrid have been horrible and cheap to say the least. Not to mention they're still milking "Covid" as an excuse for two week delays on orders. They never have any explanations or updated information regarding orders once they're placed. It's like once they get your money and your order goes through they pretty much do as they please. Getting a representative on the phone is at least a 20 minute hold. Then you hold 20-30 minutes for them to transfer you to another line only to sit on hold again. It's ridiculous! Finally someone gets on the phone and their knowledge and incompetency regarding your order is quit disturbing and annoying to say the least, again! It's been almost two weeks and my order is still in "process" and no further information is available according to service rep. They are nonchalant and truly don't care. They give the impression as if I'm wrong because they lack knowledge and proper customer service skills. It's not rocket science people! "Liz" you're going to lose lots of loyal customers if your business associates continue to conduct themselves like this. STOP MILKING COVID as an excuse for terrible customer service and two week shipping delays. It's getting old. Get your ship in order or give it up. Your lack of concern for customers is never a good look for your business especially because your longevity is solely based on customer purchases. Hope this review helps other customers. Enjoy your day!

I purchased 4 summer kimono type jackets and they all fit diffrently. None if them fit. I had to pay 12.oo to send it alk back. Never again.

I placed a very large order with Torrid about six weeks ago. The package came, I reviewed the contents and selected about 10 items I wanted to return. I called Torrid MULTIPLE times to get a return address label for the package containing the return items. Their website states that returns are free and as this was a large box (with three pair of shoes) I knew it would costly to mail.

Each time I called they would have a new excuse--"you'll get the label in three days", "my supervisor will send you the label", or they would simply put me on hold for interminable periods of time (perhaps hoping that I would give up). You only have 60 days from the day of purchase to return your items for a full refund.

I spent TWO WEEKS calling them only to have them rebuke my every attempt at getting a simple mailing label from them. I then located a physical Torrid store in my area--thirty miles away, and took my return items to them. They took the items and processed them without issue and said it would be 5-7 business days to get the refund -- I received it that same evening.

Their behavior with me tells me that they do NOT want you to return anything and they are trained to put up every obstacle possible to prevent you from doing so and to ideally run out the clock. I have returned hundreds of items that I purchased online and I have NEVER encountered the types of obfuscations and flat out lies that their Customer Service area is well-practiced in the use of. This systemic obstinance around returns would appear to be a well-ingrained part of their store policy.

Unless you want the headache--do not order from them online. It is not worth the hassle.

Isn't Torrids a big girl store?! Every time you all get a new clothes line you have skinny models modeling?

I've been a loyal Torrid customer for years. A majority of my clothing comes from Torrid, both work and personal. Lately their shipping and customer service have cone completely down the drain. I placed an order on June 15th, it is now the 28th, and I was finally told today that it wasn't going to ship until July 5th... 20 days AFTER I placed my order. I've sat on the phone on hold for upwards of an hour with no answer. I emailed customer service and didn't hear back for days, and when I finally did, it was just a boiler plate response. Finally got ahold of someone on the chat function today (after waiting 34 minutes for an agent), who confirmed the July 5th ship date. The kicker? I placed ANOTHER order on June 20th that has already shipped and is expected to be delivered in a few days! I cannot for the life of me understand how my order on June 20th shipped before my order on June 15th, and WHY IN THE WORLD it's going to take until July 5th to ship my order?! These are the questions I asked the chat representative, who promptly DISCONNECTED THE CHAT instead of answering me. You better believe they charged me IMMEDIATELY for the clothes I purchased though. Torrid has just lost a loyal VIP customer. Their customer service is sickening and their shipping is pathetic.

I've been a customer for years since Torrid opened their first stores. Loved the edgy look and they didn't offer that at any other store for bigger girls. Torrid has gotten super greedy since then. Their prices are set super high and their quality has gone down. The "normal prices are set at 30% - 40% off the MSRP. Which is the everyday " Sale" online and in stores. Customers earn Torrid cash depending on how much they buy for their Torrid Cash 50% sales but then their prices go to full price during these "Sales". Straight back up 40%. Whoever prices their items knows it's near impossible to get to $150 Coupon amount ( for example) no matter what clothes I pick out it almost always goes to $149 which forces you to buy either something else or an accessory. There was only one sales in their history they put certain items at their normal 30% - 40% off price you could also use your earned Torrid cash on. I spent a lot at Torrid and in the Rewards program you get $20 off if you spent $200 but that takes forever to get to you unless you buy in store. They are $40 behind on my account this past month. Also, after you purchase items you really want and everything shows it's in stock and then a week later you get emails that it was cancelled. This happens a lot. Dealing with many companies and orders this is the most unprofessional company I've ever dealt with. Several times I noticed they still charged me for it after they tell me it was cancelled in my order.If you pay with a Torrid Gift card don't expect to get your gift card amount back unless you spend days, weeks, and hours upon hours with customer service " specialists" trying to get just one $20 card out of 3 gift cards refunded. I had to spend additional 2 weeks to get the other 2 amounts back. Customer service is HORRIBLE. They'll say anything to get you off the phone. Also, several times they sent me the wrong items and they tell u to keep it and they'll send you the correct items out right away. But they are just telling you that to get rid of you. That item was sold out over a week ago! 3 orders in one year had clothing that had holes in them from someone who was way too happy with the price tag gun or white permanent staining indentations on black dresses I ordered for an event. They never credited my account after many calls later. I gave up. And they want you to. The clothing description on their sites are incorrect as well. For example, I purchased a pricey bra that supposedly had padding and it didn't. Material and washing instructions are different on the actual clothing then what it says on site which caused me to get stuck with a Dry Clean only item. Also, if you pay with PayPal forget getting a return done. It will take months. Torrid has become nothing but a big scam. From a former longtime customer. P. S If you have a Torrid card and you use it to make purchases make sure you get a breakdown on your charges especially if you purchase a lot.