Torrid

I've shopped here for years. Before moving to Texas I mainly used online because I lived so rural the nearest store is an hour away. Lately I've noticed they push online because the stores rarely have the same prices. That is quite annoying, I also suggest you return to the store - way less headache. The clothes are good quality slightly high in price but I've always laughed at the sweat by the fit because this is not true, I own jeans in three different sizes yet the fit exactly the same.

I paid off my account. I recently received a new statement for $1. Why? I called & tried to close account. They stated they do not charge these types of fees. Today I found my account is closed, but the $1 is still there. I refuse to pay it and am worried they will tack on a late fee. Has anyone else experienced this issue?

Today we had the pleasure of meeting Ms Karyn S. From the Kildeer IL store. She represented her employer so positively that we went straight to the sight to see what we wanted! Living in New Orleans, she told us there is one in Metairie. I explained that we rarely leave Orleans parish and she let us know that Torrid.com has the same, and sometimes better selection! What a salesperson! We wish she worked for US! Thank you Karyn!

I love Torrid brand clothes, but if you order online and make a mistake in size, they will not change it, even if you call immediately. You must wait weeks for it to show up only to send it all back to exchange. Such a waste. It's an asinine policy.

Absolutely love Torrid. No issues with funds ever, yes they can be a bit slow with orders, but they are always traceable and I am a International client. Deals are amazing if you can catch them like haute cash and other online 1 day promos. Returns take some time as well, but everything has been credited back with 1-2 months (this could be because of my location). Quality and one of a kind designs. Especially for the girl with a little more ;)

I ordered over $800 worth of clothing on 6/15 to be shipped to the store. I'm going on vacation 8/1. Today is 7/11 and my order is still not there. That's 4 days short of a month. On the website my order status is "in process" with no shipping links or anything. Maybe they thought I'd forget about it. I called the store three times but they didn't answer their phone, so I had to do online chat. When I go to the store, I might just tell them to return everything and refund me because of their piss-poor customer service. This is how you treat a customer that spends that amount of money? This is the first time I've dealt with this company and undoubtedly my last.

I ordered a sweatshirt, leggings and a pair of shoes on August 28,2023. I was hoping to have these for a party in October but it didn't come for that. When tracking the parcel it said delivered! I didn't get it. So I contacted customer service and the said they would send another parcel because they were not be able to reimburse the money. So I accepted their offer to resend my order.
35 days in transit the tracking site says delivered! I still did not receive my parcel. I was offered 70% of my cost?!?! Are they for real? If they can't guarantee that items purchased will be delivered, stay out of foreign countries. Prices were excellent but it's not so good for the consumer who pays but doesn't receive their items! I would have added a photo but I have NOTHING to show for!

While Torrid clothing is usually great quality and design, DO NOT waste your time ordering seasonal clothing from Torrid. If you can't pick it up from a store you probably will not get it in time to use for current season. They run massive sales when they either can't process the orders or don't have control over the inventory system to insure the timetable given to customers and inventory available is actually realistic. It is almost a scam. I also ordered clothing with hope that it would at least be shipped in the slow timetable suggested but now two weeks later it has not even been processed when it was supposed to be in hand according to system.

I have been shopping at Torrid for many years and recently I made a pretty huge purchase. My t shirts were all 3x but were so inconsistent with sizes. Some were way too tight while others were way too big. Not to mention I bought two bras and they are legit some of the worst fitting bras I've ever worn. I cannot even return or exchange them because of their "final sale" rule which should not even apply to online orders. I wear a size DD and these bras fit more like a DDD and the quality is terrible. I bought a pair of boots that were my size 8 with wide calf and were still too small, but then again were also final sale so I can't return them. So Never ever again will I shop here online. You literally have to try on everything before you buy it otherwise you'll be out of hundreds of dollars like me.

I do love Torrid, but their shipping system is atrocious. I ordered $242 worth of clothes on June 8, here it is July 2nd and they're still processing my order. I can't get anyone in the local store to verify if my ordered had been delivered because they don't answer their phones, and corporate is just as hard to contact. I'm so disappointed with torrid.

I pay my Torrid card every month as my bank statement states. Torrid say my payments arent showing up on their end! What?!
Thats funny because their company is definitely taking payments on my end. I'm am paying off and never dealing with this crooked company TORRID again! Use cash in store only if you decide to shop there. Saving 15% is not worth crushing your credit score!

Just ok. The clothes are very expensive. Even other plus sized clothes stores are reasonable. I used to like this site but it's very costly. Shipping used to be $10 or so but they dropped it a little thankfully.
I ordered clothes before as per sizing chart and have been clothes that were too small or too big. You have to send back returns on your dime--of course.
Don't bother paying for faster shipping, it's very slow. Buy elsewhere. Save yourself stress and money!

I've had my charge card for almost 3 years and get a letter that they lowered my credit limit, are you kidding me! I spent over 340 dollars on my charge card last month alone and paid it off in full in a month! Guess paying customers isn't what Torrid actually wants! Won't be spending another dime in this store again

Orders so don't bother paying the next day charge. Every single time my has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

Amazing selection of clothing for big girls. What I like is that the clothes don't look like "old lady clothes". Large selection of alternative women's wear. Have always been happy with their delivery. Love it!

This 'business' is a scam. Don't purchase anything from them because customer services is unable to solve any customer problems and you might just end up losing some hard-earned money. They were unwilling to cancel the order, correct my email, or refund me my money.

So easy to use and find exactly what you're looking for. I check in weekly at a minimum to see new products. They send email coupons and reminders, without crossing the threshold of spam. Love this store, love the site.

Torrid has this top, i literally can not find anywhere. They sweeten the deal so it was tempting! Luckily I read reviews and found I more than likely would not even receive said price. And customer service stinks. Thanks everyone who got a shorty deal for being vocal. Torrid will never get me as a customer! Thanks to your reviews! Looks like Torrid needs step up their A game!

They carry mainly outdated granny style clothes for plus size women because of course who would wanna see a bigger girl in anything stylish or cute really overpriced as well because there's virtually no where else for plus size ppl to shop. Really sucks.

If I could give 0 stars I would. "Supervisor " hung up on me, I guess because I was angry for being lied to, ordered cancelled twice, even after bank authorization, and told that I gave fraudulent info,, kind of think I had a right to be angry. Don't waste your time!

They charged me $88 for shipping then cancelled one of my items, in spite of it still being available at a higher price on their website, as the result of a "website glitch" (their words). They didn't refund me the portion of shipping involved, and when I asked if they could just send the dress, as it is in fact available, they said I could call back and re-order it. I live in Australia. I'm not available when they're open and international call costs are through the roof, let alone paying yet more exorbitant shipping. They could've solved this so easily by just adding the dress back to my order, or refunding part of my shipping.
Bunch of scam artists who don't give a damn.

This company is a joke. I made two purchases. Ended up not getting anything. Delta with horrible customer service. Even the president is horrible. They offered me 20 which was a joke. I placed the orders and three weeks later find out my orders were cancelled. They don't care about their customers. I will never shop there again!

Torrid in Willow Grove Mall has the best customer service from start to finish,
The girls always help both me and my daughter find just the right clothes!
I find their clothes excellent quality and they last for years.

Pricey but worth it.