Torrid

I ordered 3 pairs of underwear at $16.50 each because I was supposed to get 2 free pairs if I ordered 3. I got the order and only 3 pairs were in there. I emailed to request the 2 free pairs and was told it was too late, but they would give me $20 credit and 50%o off my next shipping. I emailed them saying this doesn't even cover the underwear, which were $16.50 each. Got a reply that $20 credit was added to my account. I will not be using it cause I feel ripped off. Too bad cause it used to be my favorite store.

For the 2nd day in a row been on hold over a hr yesterday was hr and 4 min then hung up on iam going on 34 min now.
I ordered on 11 Oct still says pending the store has it in stock it would be nice to be able get it before I go on vac.
Reason I bought it and paid shipping.
To take on vac I can't even pay my bill being it still pending but you have no problem charging intrest and shipping when it's been processing this long I will not order online again worst service ever I would give it a zero it I could don't waist your money

I have been ordering online for several years. It wasn't until recently that I started having problems ordering only the next or same day, to have my order cancelled. No notification! I spoke with customer service who politely took the time to explain that the order was cancelled because that item was no longer in stock. Every day when I check on their website, the same tops that I have TRIED to order for the last 2 weeks still show " IN STOCK"! The girl was very apologetic and said that they would credit me back for several orders. I checked today and NOTHING|! With things the way they are right now and have been for the last 2 years, more people are ordering online. Whoever updates and maintains the website should be doing a better job in keeping it up to date!

I bought size 9.5 extra wide calf and per Torrid chart it says19.5. The first pair was 23 inches. I returned them and got pair #2 which is also 23 inches. I even thought that they shipped me the same pair back. These was so big they fell right off my calf. My calf is 20 inches. I returned pair #2 and this time got just the wide width 9.5 boot size. The chart this time says 17.5 inches. AGAIN THE CALF MEASURED 23 and I Measured the boot calf in the store. This is false marketing to say. Calf size is 17.5 and 19.5 but all the boots are 23 inches. Please change the description online and stop giving false information. I loved Torrid and bought many pieces. I bought a couple of outfits to go with those boots and now NO BOOTS!

Over the weekend I went to Topeka Kansas store in the mall. First time ever and the 3 ladies in this store was amazing help. I never shop for clothes for myself. I tried on 2 pair of jeans and omg they fit perfectly. I told the ladies I have never in my life found a pair of pants to fit and feel so great! These ladies made me feel comfortable. I don't live near by but when I can I will go back. I definitely will by on line. The clothes just feel amazing.

I returned two pairs of jeans on april 23rd and still have not received a refund!. I cant even get through to customer service. I have emailed them twice and no response!. I will never order through this company again!

I was very unsatisfied with how my issue was handled. I had to call customer service plenty of times and EACH csr I spoke with seem to not know what's going on. I have been a customer with Torrid since 2011 and had not had any problems with the company until this issue. This experience really makes me want to not shop with this company any more. Each csr I spoke with had given me different information then the previous csr. This was a very unsatisfactory experience for me.

Three strikes your out! Wearing a pair of pants I bought never worn before and I looked down and the seam is unraveling on my leg at work and it's back to school night and I can't even go home and change. A pair jeans I got started to shred on their own, And another pair of jeans that I really liked only worn them for about three months and they're falling apart where the button is and they're not tight jeans should last more than three months especially at these prices and they shouldn't disintegrate

Torrid, make the WAISTLINE at the WAIST! So sick of ugly "boob waist" dresses! The fit and style are awful! Disney dresses Torrid makes are the perfect example of this ridiculous mess. Look at the Tinkerbell dress, the model has to buckle the belt ON her Boobs! Seriously?!? I refuse to spend another penny on Torrid clothing until you make dresses that fit us correctly, and stop mocking the plus size women you want to be your customers!

The quality of their clothing is above average, a little pricey but worth it. The problem I have with this company is when you have to return any items, you don't get a credit for it unless you call their customer support. I returned items over a month ago via UPS and when I called to ask about my credit, the first thing they asked was if I had a tracking number and what it was! So if I didn't have that, no proof of return, no credit! This is the 2nd time this has happened to me with Torrid! Their return process is a scam!

I placed an order on the 21st of March, received an email saying that my ordered shipped on the 24th. It is now April 7th and I still did not receive an email stating that my order was delivered to the store. I had to call customer service to cancel and get a refund. Never again will I purchase from Torrid online.

Ordered $600/clothes for my daughter and paid $28 for expedited shipping twice (2 orders). They were supposed to come in 2 days, they came in 5 days. Emailed to ask for my shipping $ back and they gave me 1 $28 for one order. Then tried the stuff on and had to return 4 things - come to find out they reduced my return price by the shipping amount they refunded me. What? I still paid $28 for shipping and they reduced the amount I paid for the clothes by $7 bucks because of it. Then I had to send the stuff back - cost me $24 bucks. Then I requested a refund of the $28 expedited shipping on the second order. They gave me $23 bucks back. So paid $56 for shipping, got $44 back (in total) and then had to pay $24 to return the stuff. Definitely not worth shopping online. I gave them 2 stars because they did respond to emails.

I paid $28.00, almost triple the price of shipping, to have my order shipped overnight. I placed the order at 1pm EST on a Friday. The overnight shipping option showed the latest my order would arrive would be on Monday. Now the tracking information shows it will arrive on Tuesday. This is 5 day shipping which should be less expensive. Now I don't have what I need in time. Don't trust their shipping. Don't pay extra for something that is not reliable. I'm so disappointed.

When calling the customer service number to reconcile a late fee the first person i spoke with put me on hold and never came back to the phone and put me back to the automated system. I paid my bill on time but they charged me a late fee anyway. So of course I had to go back through the prompts again to talk to another person.

Very Comfortable, Very Sexy and the Fit is perfect. It doesn't slide up as I thought it would. However about 2 hours if that, of wearing it I felt what I thought was a Spider on my leg, instead the hemline was unraveling. I HATE that I am forced to have to repair an item I just bought!
This is not the first time I have experienced poor workmanship on Torrid under garments! Torrid needs to pay better attention to workmanship!
I highly suggest if purchasing this or other undergarments to check and fix all seems prior to wearing!
This isn't the first undergarment I have purchased recently that has had this issue, it's the most expensive and disheartening one and now I have to speak up!
It's bad enough they have Poor Communication, Constantly cancelling orders with little or NO explanation!
Do better Torrid!

I ordered 5 panties online during the sale... when I got them... I tried on one pair... they were huge. I live an hour away... I headed down to the store to exchange the panties for a smaller size... The 4 remaining panties to be returned were each packaged in a sealing plastic bag... the sales person I dealt with was beyond rude... I d had her before so I was aware of her personality... she told me panties along with a list of other things could not be returned... unopened or not... store policy... so I then told the girl that I wanted to do some shopping and that I had a long ride to get here... could I use the restroom... she told me to go next door to 5 below and use their restroom... at that point I decided Lane Bryant will be my go to store... they have outstanding customer service and return policy...

I ordered several items from this store. I was really impressed by the amount of special deals they have on the site. I was very happy with the service, and the quality of the clothes I received. I will probably use this site again in the future. I really like their selection of clothes.

They have a sale for 50% off the site and then a sale for 60% off site and wont price match or let you cancel orders. They use surepost to ship which takes weeks. The customer service is awful and the prices are too much $. Now that covid hit Idc if this place goes under. Hot topic is their sister site and its the same way. No free shipping on either unless you spend 50 bucks. Granted you spend 80 on sweaters there but still. Just a waste of time.

I have payed my card in full every month since IV had it. This march I called them and said I would be late due to there was a delay in my checks. They said no problem over the phone. I went to the store and payed the account in full the day after it was due. A month later I had a balance. They said it was a late fee for paying a day late $35. They have now charged me $60 in fees refused to help in any way. Nothing they can do they said. They are charging me late fines on a $0.00 balance. It absolutely ridiculous! I payed the account in full and closed at. I WIL NEVER SHOP AT TORRID AGAIN!

Their return process for online orders is ridiculously inefficient. I went to the store to return my order and they said they could not issue a refund because I paid with PayPal. Called customer service and was told they would email a prepaid return label. They only sent a packing label and told me to pay the postage. Called back and was told again they would send a prepaid return label, still have not received it. I would not recommend this company to anyone and will be filing a complaint against them. With both PayPal and the BBB.

After online shopping and fishing for coupon codes I came across a few for this company. Two orders were received, processed and charged to my account. I then get an email cancelling BOTH and speaking with two reps saying the codes were invalid. Well they were not and I was charged. I want my orders at the original agreed upon value and they REFUSE to honor it. DO NOT SHOP HERE. Codes don't just pop out of thin air and just typing in randomness does NOT work. Those codes were valid.

I too have spent thousands of dollars a month at Torrid. I have three
Shipments coming that total around $600. I was trying to take advantage
Of the Cyber Monday deal. For the second time in a row I was able to
Order an item only to have them remove it from order because they didn't
Have it. How bad of a business do you have to be to not know your
Inventory? Needless to say I am returning everything I have ordered the
Last 60 days, which is a loooooot. I complained via torrid twice, asked
To be provided the sale discount for another item to replace it. Was
Told no the first time and no response at all the last time. Good luck
With your business, you have just lost another very valuable customer. I
Have never had this happen with anything I have ordered at Lane Bryant,
Amazon, Womans World and Romans. Guess they will be getting all my
Money from now on

I have ordered from them in the past and never had problems, but now after reading all these reviews I feel I must speak up.

PLEASE DO NOT ORDER FROM TORRID. They have rude customer service, refuse to honour discounts they have promised to you and make you jump through hoops just to get the right price on shipping. I had to call 6 times just to get a straight answer from them only to find out I had been charged 48 USD for shipping. I'm from Canada and that is like 60 dollars CAD.

Plus my credit card has never worked online. They promised to fulfil my order at discount and never did. I liked their clothes but not this much. By the time they get here, it's not worth the over 300 dollars I have spent in Canadian. I can go shop at local stores for similar items for way cheaper.

NOT WORTH IT.