Torrid

I placed my order on June 3rd, didn't get processed until June 21st. I needed a few items out of this order for a special event on the 24th-26th of june. Checked my order just tonight and they were just shipped from Ontario. Purolator wont deliver them till tuesday! Never giving them my business again.

I bought jeans I ended up not liking on me and ive tried to return in store which they wanted to give me $24 when I paid $85.50. I took the jeans went home called to get my return slip on the 27th. Ive now called the 28 th, 29th, 30th now its Dec 1st and ive gotta call once again. So irritating

Attacked me because my mask wasnt over my nose. Explain having severe asthma. She said she didnt care and was very nasty to me. Explaining to her. I dont mind doing my best to follow her ordera but she is rude and nasty shee lost my sale and went to macys. Horrible experience. You sell clothing not police those who arent wearing mask properly.

Absolutely hands down the worst online shopping experience/ customer service I have ever in my life experienced. Torrid just lost a long time customer. Will never again do business with them again.

I have called 4 times regarding an order I placed on Black Friday. Each time, I am told that the items have been pulled and are ready for shipment but haven't been processed at their warehouse - a warehouse that they are blaming for huge delays, but they are doing nothing to remedy the problem. They have a ridiculous wait time to even talk to anybody - obviously an attempt to get people to give up and hang up the phone! I will NEVER order from this joke of a company, again, and I caution other buyers to BEWARE!

Found a nice dress for my grangmothers funeral but could not try on the dress do to the covid (which is understanding). Tried to return the dress the next day (9/2/20) and was told I could not return the dress unless I "became a loyal member". Im already in mourning for the death of grandmother and Im running out of time and this employer completely took advantage of my situation. I highly advise EVERYONE to never shop at this store at the Southlands Mall in Aurora CO. Very nice store for plus size women but the worst staff...

Beware don't ship overnight. You won't get it. I paid 28.00 for shipping and I still haven't received it 3 days later. Super disappointed will never order again!

As you read by the headline, the total on my email confirmation was $150 higher than the total I agreed to! They did some serious shenanigans with the discounts and it ended up being higher than what I agreed to pay. I screen shot the total when I was checking out because I had a bad feeling about it. When I tried to contact customer service, she made no attempt to speak in any way that was comprehensible, I finally got out of her that I should call back and select # 2 which was automated at first and then it went to music he! Hold where it was never answered. I emailed them to cancel the wildly overpriced order but I wont hold my breath. NEVER AGAIN will I order anything from this crap company. It just doesn't have to be this hard every step of the way. They will be getting this order back. However, when I went to the website, returns were not offered so I have a feeling I will have to fight to do that to. Talk about making you earn your money 5 times to spend it once! I bet they make me pay for return shipping as well. Buyers remorse doesn't even come close to how much I regret clicking on their website.

I've never ordered anything from them but I ordered a lot today and I'm not for sure my regular clothes size because I wear a 4X 5x in regular clothes so the highest they go is a 30 do you think they're going to fit? I tried to do a question but it made me do a review LOL

Some of their shirts are too tight and others look like dresses on me. I'm afraid to order a pair of jeans from them and I am tired of paying for shipping and returns.

Looks like I'll be buying a swim suit at some shop. I'm sick of wasting the good sunny days. My odered is still processing and its about a week away from being a month. $#*! this

I love torrid, but their custor service sucks. And I felt like a idiot by the reps expressions for my concerns over the phone. For plus size clothes and the prices we pay, ya think they had more friendlier customer service people. I found long as I found my right size after a couple tries, I dont have the need to speak to a rep. I figured out how their sizes run and when I need to go up or down a size or order what I need. AVOID CUSTOMER SERVICE!

I am in the process of trying to cancel an order online. Their customer service team member Michael told me nothing can be done, in a very rude tone several times over.

(*Side note* The first time I called I was disconnected whilst on hold. The second time I called, I was connected to a team member who couldn't hear me and carried on to have a conversation with some pretty brutal words used- maybe their team members should watch what they say into their headsets when they are connected to a caller!)

Anyway, I ordered two products online 20 hours ago, and this morning I received an email saying that one of the items was cancelled on their end and removed from my order. I called their customer service line as soon as it opened. I do not want to make the order if I cannot have both items due to your high shopping cost. All I want to do is cancel the order, and I am finding this extremely difficult to do so, which is hard to believe when this was a change made by Torrid. Eventually, Michael put me on hold to escalate my problem, and then came back to me saying the cancellation can be made and I will receive an email confirmation (still waiting on that email!).

Their customer service team should not be so harsh without knowing if they can resolve an issue or not. I have shopped with Torrid online before, and never had an issue. I'm afraid this time has made me question shopping with them via your website in the future, simply to avoid any errors and their customer service approach.

Torrid donates money to Marxist groups to help push their agendas. When checking out the clerk was very angry that I would not donate to their cause. Torrid should be ashamed of themselves

I do not know what happened to this company, but there was no such terrible attitude towards customers before, I have been ordering clothes from them for a long time, and orders came on time and without reminders (in 2021 for sure). Now they don't have time to send an order in two or three weeks, during this time the ordered goods, if they don't fit, magically become the final sale, and they can't be returned, they cancel the goods that are in stock, respond to emails after a week or don't respond at all. Tin! And this is despite the fact that I received an email from their support team saying that:
** Please note that our website and order fulfillment process have changed recently. In order to better serve our customers, orders will now be processed and shipped much faster.***
This looks like a mockery against the background of what is happening with the delivery of orders. Needless to say, you have to literally "knock out" your paid orders. No obligations to customers. The delivery dates that they themselves specify are not respected. Everything is very banal - they take money, and the goods will be sent someday. I will never order here again, despite the fact that I have been buying from them for many years. I want to add. Now on June 21, I wanted to write a letter to the support service, but it is impossible to send it. Either they have completely disabled this option, or I can't do it from my account, and it's impossible to get through to them. I. e. You can only pay, but you can't get your order and you shouldn't bother them for such trifles. Wow!

I want to the Torrid in the Fashion District the young lady name Jay was awesome and very helpful I was looking for a Strapless bra for my daughter who is very top heavy 44H Jay took her time getting the Measurements helped my daughter try it on and even gave great suggestions unfortunately they didn't have her size in the store at the time but was very helpful with helping me order it online Thank You so much Jay we will be seeing you soon

Purchased jeans a size smaller and they still stretched so much wearing it once. Washed them in hopes they may shrink a bit, and they still stretched so much wearing them. I called to see to explain the situation, that their jeans stretch two sizes and I just wanted an even exchange for a size smaller. They refused because I wore them already! But that WAS the problem. I wore them and they were FALLING OFF me! HORRIBLE COMPANY! POOR QUALITY CLOTHES. POOR CUSTOMER SERVICE. Shop elsewhere!

I made a purchase online, four pants for $116.
Upon receiving the items, I was very disappointed and they did not fit.I decided to return the items in store, (Natick,Ma.). However, the cashier encountered some "difficulties"in which he claims the " system"was not allowing him to make a refund. He claimed to call the manager and the manager did not know how to fix the problem. The male cashier kept asking if I wanted a gift card, I told him he did not have anything in the store I wanted. He then stated I should just mail it back to the distributor. Well I stood firm and said I paid for a product that was unsatisfactory, therefore I want my money back. All of a sudden he miraculously open the cash register and refunded my money in cash. I was standing in that store for nearly an hour to watch that guy play games so that he would not return my money.I am a long time customer of Torrid and this was a very frustrating and disappointing experience. How there that guy play games like that, the product was cheaply made. What happened to customer service. Shame on on you Torrid.
That guy needs class on customer service, people don't have time for that kind of nonsense dude.

STOP SENDING SHOES WITH NO BOX TORRID!

STOP REMOVING MY REVIEWS FROM YOUR WEBSITE ABOUT NOT SENDING BOXES!

I have been a Customer for over 15 years and I spend thousands a year on your Clothing and Shoes.
Why would you remove my comment about dissatisfaction of not sending boxes?

Reduce your prices of shoes if you are not going to send a box.

I've spent over 2000 this year with them, tjis yeat alone. Again a plus dress is 80-100 bucks so no big deal n good stuff. But sizing is weird so yes o have returned n repurchasef several things. Nowand some how my order got cancled several times. 3 Sups promised call backs customer service promised a call back. And nothing! Sev r ral items were for a vegas trip that has now come and gone. Disgusted horrible treatment!

I made an online order in April and it has taken a long time for them to even acknowledge I made the order. Whatever, I can be patient. What I won't tolerate is no communication as to why the one item, that was the whole reason for me making this order, was canceled. But it only says that on my Torrid account, that I am only being sent 3 items, in an email I received 6 days ago finally shows my order shipped with all 4 items. I tried contacting them immediately, claimed it would be 24 hours until the responded... waited 3 days and tried to contact them again and still nothing. I have now tried to get ahold of them EIGHT TIMES to find out why an item was canceled with no answer. I'm so pissed off, I tried to return my entire order because if you can respond to a customer in two months time, I'll keep my money. Now, suddenly, nothing I ordered can be returned.

In one picture is the email I was sent, stating all 4 items shipped. The other photo is my Torrid account saying canceled. If their system allowed me to purchase something that was already sold I am going to be pissed off even more. I used to love torrid, but lately they can't seem to get their sh*t together. I know shipping is crazy right now, I'm not mad about the wait time. I'm mad that no one will respond and even attempt to give me an answer why they are canceling my items with no warning or explanation. Rude.

I saw a dress I really liked and to offset the enormous $50USD shipping fee to Canada, added a few extra small sale items. 8 hours later I received a message from Torrid stating that the dress I really wanted was no longer available and they were shipping the other things. I contacted Torrid immediately (less than 24 hrs from the original order) and explained the situation and tried to cancel, and they said it was too late (Although it took another 6 days before I got the notification that they had shipped my stuff,) the stuff arrived (2 weeks later) and was awful and I asked to return it. They don't reimburse shipping or cover return shipping to Canada, so it wouldb have cost me an extra $40 CDN with Canada post. So over $100CDN for stuff that wasn't even nice.

I bought a 3 pack of belts with the leopard print in my sights! I'm against animal products, so when I read the product details "a wild leopard print faux pony hair design" and "Man-made materials" I thought, perfect! Much to my HORROR, when the belts arrived on the leopard print belt was a "GENUINE PONY HAIR" tag. SO GROSS! I emailed Torrid customer service & one rep told me that they DO NOT USE ANIMAL PRODUCTS. I reminded them of the suede boots, leather sandals, leather purses, etc. Again, another rep told me they don't use animal products. Um... yes you do. Yet another rep told me they would refund me my money & I can throw the belt in the garbage! Throw the belts in the garbage!? How about a suggestion to donate... Insane. Talk about a complete disregard for a life & completely unknowledgeable customer service. They kept throwing credit at me to stop me from emailing... the only upside was I made about $30 in free credit. The belts themselves are fine, other than the fact that you're wearing a skinned pony around your waist & not knowing it. This is one of many products they have misrepresented.

Don't lie about your products TORRID... especially when it comes to something so important to some people, in my case, an animal's life was taken for this tacky belt... and that is not something I stand for.