Torrid

I hope if anyone has ever had to return anything after using a gift card to pay, they have had better luck than me. It's been over a month since they received the items back from me and they still have not sent me a new gift card worth over $80. I have called multiple times and always end up speaking to a supervisor who tells me they will send the request up to someone in the back office to review. NO ONE is reviewing anything! I am now calling them on a daily basis until they refund that money to me. HORRIBLE customer service and torrid has lost this customer for good.

My sister is mentally ill and opened a credit card on her own at a store. I was unable to help my sister over the last few months due to my boyfriend killing himself in January. I recently went down to check on my sister and she had not opened her mail in over six months. I called the company and pleaded with them to forgive 200+$ in late fees and interest since my sister works on a waitress' salary. The company had no empathy for my sister or I. They told me there is nothing they can do other than forgive ONE $35 late fee. This company is greedy and has no morals. They take advantage of people with disabilities and do not deserve your business. They have lost my entire family's business.

I tried to make a return on the website for two weeks but kept getting a "try again later" message, contacted customer service via chat and waited for over an hour as the agent kept saying "so sorry! I'll send your return label soon! Thanks so much!" and after an extended wait time was ASSURED that I would receive a return label by mail. Well, it's been a week of waiting, checking my spam folder for the label, which is clearly NEVER coming. Be careful what you buy from Torrid because it will be yours forever.

I attempted to purchase a simple $100 gift card for my daughter on line using my credit card. Torrid would not allow the charge to go through unless I got my bank to give me some sort of authorization code. That is absurd. I asked to talk to a supervisor. Same result. Who do these people think they are? How do they stay in business?

The prices have only gone up and the customer service has gone down. Shipping, order fulfillment, and response time in 2022 is in the GARBAGE. Waited over 3 weeks for my last 2 orders, when they came they were missing items (stolen or cancelled, I've had both.) Current order is at 20 days and no response on shipping. I have been a loyal customer for many years, but Torrid has proven they don't give a crap about their fanbase. Horrible service, horrible shipping, and prices only continue to go up. I'm done.

Ordered May 1,22. Today is May 13,22
Still "pending" contacted the only emails to find, and no response only sends me back to the website. This has never been a problem previously but that was about a year ago. Will never order again. They took the payment fast enough!

I recently made an online purchase using my Torrid rewards. Three weeks later, the order has not been shipped. I called customer service to cancel the order and after holding for 45 minutes to speak to someone, they inform me it is their policy that they are unable to cancel the order. The look and quality of their clothing has decreased in the last couple of years, but I have continued to purchase from them for lack of choices in other stores. This may be the last straw for me though... By the way, what good are Torrid rewards if when you go in the store everything is usually buy one get one 50% off anyway? Doesn't sound like much of a reward to me... Get it together Torrid!

The sizing has been consistent most of the time. The clothes are cute and this year they have more design options than just skulls on everything. I'm very careful when I buy and make sure I'm sure. I have never returned anything because of the difficulty in doing it. They do not come with a shipping label and there is not a way to order online. Some sale items are no returnable final sales so be careful with that. I have found the sport bras very inconsistent in size. The arms on the t shirts used to be too tight, but they seemed to have fixed that issue. I find their sizing to be more consistent than modcloth. I continue to buy from them very carefully.

I ordered something on 5/13. It didn't arrive until 6/1. The shoes didn't fit. The straps stuck way out from my foot. They want me to return to store or pay $6 shipping. The item was so faulty though... I don't feel like I should have to spend my money to return it.

Returned a pair of rain boots never worn, two days after receiving them in the mail to a local store. They were not on clearance. Store sale clerk gave me $5.64 refund for a pair of boots I paid $32.89 for. Refuses to make the correct adjustment. Told me I had to pass their inability to correct a mistake to my credit card company. The only way to get a full refund is to dispute the charges with the credit card company. I fell like i have been robbed. If Torrid really needs to keep the $27.25 owed to me. They can. But that just makes them a low down company.

No returns address to be found ANYWHERE. 3 email requests for address ignored. Nothing in the bag my blouse came in to indicate anything other than whats in the bag. Therefore, I am going to tell my bank/ ebay to take payment back since this is shady business. I will never purchase anything from this place again. Oh, & the quality of their clothing is awful.

I've spent a lot of money at torrid and I'm disappointed in the quality. Almost all my dress pants have flared elastic pieces come what area the coat that I bought in there in the Under Arm and it is not tight on me whatsoever. Numerous bras that I've bought from all of the wires come out. The clothes are beautiful at first but quickly Wear

Torrid only sent one item and then the rest of my order was not yet shipped 8 days later. Customer Service told me that I was unable to cancel the remainder of my order due to it being "partially shipped." Terrible business practice.

11 days ago I placed an order on torrid.com. My order still had not shipped. Torrid's website states that orders ship within 1 to 2 business days. Not sure whats going on over at Torrid. Are they going out of business? Maybe they should if they are not delivering goods as promised. If Torrid ever decides to ship my order it will be my last order placed with them. Their customer service has a don't give crap attitude as well.

Excellent plus size clothes. They are very fashionable with very affordable prices. There sales people, are very helpful. My only complaint is a lot, of their shoes are made from manmade materials. They also have stores in Canada. Id really recommend them, for all plus size women, but especially women that are new to plus size fashion.

Torrids CC charged me $30/month in late fees despite having no balance on the card. When I called to dispute, the rep told me she waved the fees (to keep me from canceling) then 3 days later I got another call collecting my $30 new late fee...I paid it because I was beyond sick of arguing and immediately cancelled the card. Beware this is a hugely flawed and corrupt scam.

I bought clothes and shoes through the Torrid app and everything seemed fine. I have been waiting for an update of my shipment and nothing has come in. I go to check the status and it says canceled. Don't know why if they charged my account and I got the purchase confirmation. Also never received and email or notice of why they canceled my order. Have tried to contact customer support many times and they never answer. Waited on the phone for over an hour and no answer. Worst customer service ever.

This business is amazing. I am so glad they have awesome clothing for plus sized women. Their fit is just right, their prices are ok for the products they produce but they usually always have sales. Their customer service is amazing. I'm an avid online shopper of here. I could spend hours looking at all their products. Highly recommend this place.

I'd say 95% of my wardrobe comes from Torrid and I love my clothes but I buy things online because the selection in the store isn't as good in my location and I want the variety.
The issue is that even if their policy says it takes 10-16 days for shipping, I wait so much longer.
I made an order on 6/1 and it's not 6/13 and it still says that it's processing. So does that mean that I need to count Business days, or all days.
I'm tired of being told that I'll get my order by a date, only to be disappointed that things don't show up in time for an even I bought them for.
At least the current order isn't for anything in particular.

The store experience has been phenomenal. Customer service not so much. It's been almost 2 months and 5 calls and still no card. Every response is it will be 2 more days. Nothing in almost 60 more days. If it does not come by the promised date this time, I am paying the bill, closing the account, and letting everyone I know in the professional space FIRST know how poor the customer service folks up is.

Torrid has really cute items, but the issue is the quality is terrible. I have had four tops fall apart on my in less than 1 month of use in the last 1-3 years. I generally tend to wear loose as I'm self-conscious and don't want ever roll/dimple/etc. Showing, so my clothes aren't being pushed to their limits, yet the seams keep ripping or coming undone (even in areas where the fabric isn't pulling at all). They seem to not handle the wash cycle well at all because they're so poorly constructed. I'm done purchasing from here, and just buy from Lane Bryant. The quality there, though still not fantastic, is much better than Torrid. Such a shame.

The quality of the clothing has really gone downhill while their prices have skyrocketed. Their Lingerie is probably the worst I've ever owned, panties last maybe a month while most of my bra's from there snap, tear, or just rip within weeks. Their current fashion is so out of date that it's pushing the stigma that we plus size wearers should only wear bold prints or dark clothing. Also, cold shoulder sweaters are everywhere in their store that it makes me a bit sick. It used to be the store that I would love to shop at when I was in middle and high school, their fashion was on par with any other brand that geared towards teens and young adults. Now it just feels like Lane Bryant plus animal print. No thank you!

Torrid has the worst customer service. The lady I spoke to on the phone was so rude. She offered zero help. I had a few questions regarding shipping to canada she was no help just rude and brushed me off. I never experienced anything like that in my life. I will not shop at Torrid again.