Torrid has a rating of 1.4 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Torrid most frequently mention customer service, credit card, and business days problems. Torrid ranks 142nd among Plus Size sites.
Today we had the pleasure of meeting Ms Karyn S. From the Kildeer IL store. She represented her employer so positively that we went straight to the sight to see what we wanted! Living in New Orleans, she told us there is one in Metairie. I explained that we rarely leave Orleans parish and she let us know that Torrid.com has the same, and sometimes better selection! What a salesperson! We wish she worked for US! Thank you Karyn!
Masonville mall 8:00 pm-the 2 staff on hand were absolutely the laziest, most unfriendly, unhelpful personnel. We had to hunt them down in the store, they couldn't find a price on anything and they refused to let us try anything on with 20 minutes left. No announcement just rude and abnoxious. Will never shop there again-Wednesday October 23
I saw a dress I really liked and to offset the enormous $50USD shipping fee to Canada, added a few extra small sale items. 8 hours later I received a message from Torrid stating that the dress I really wanted was no longer available and they were shipping the other things. I contacted Torrid immediately (less than 24 hrs from the original order) and explained the situation and tried to cancel, and they said it was too late (Although it took another 6 days before I got the notification that they had shipped my stuff,) the stuff arrived (2 weeks later) and was awful and I asked to return it. They don't reimburse shipping or cover return shipping to Canada, so it wouldb have cost me an extra $40 CDN with Canada post. So over $100CDN for stuff that wasn't even nice.
Tip for consumers:
Stay away and buy from anyone else
Products used:
Clothes
Date of experience: May 15, 2022
I bought a 3 pack of belts with the leopard print in my sights! I'm against animal products, so when I read the product details "a wild leopard print faux pony hair design" and "Man-made materials" I thought, perfect! Much to my HORROR, when the belts arrived on the leopard print belt was a "GENUINE PONY HAIR" tag. SO GROSS! I emailed Torrid customer service & one rep told me that they DO NOT USE ANIMAL PRODUCTS. I reminded them of the suede boots, leather sandals, leather purses, etc. Again, another rep told me they don't use animal products. Um... yes you do. Yet another rep told me they would refund me my money & I can throw the belt in the garbage! Throw the belts in the garbage!? How about a suggestion to donate... Insane. Talk about a complete disregard for a life & completely unknowledgeable customer service. They kept throwing credit at me to stop me from emailing... the only upside was I made about $30 in free credit. The belts themselves are fine, other than the fact that you're wearing a skinned pony around your waist & not knowing it. This is one of many products they have misrepresented.
Don't lie about your products TORRID... especially when it comes to something so important to some people, in my case, an animal's life was taken for this tacky belt... and that is not something I stand for.
Date of experience: March 14, 2017
High Interest Rate, No Incentives after the initial sign up coupon, also after approving and making payments the y decrease the spending limit. NO LONGER A TORRIS SHOPPER.
Tip for consumers:
I will no longer shop at Torrid for the headaches and inconvenience having their Credit Card has caused.
Products used:
I loved Torrid Leggings, Jeans, Sweatshirts, Underwear.
Date of experience: April 11, 2023
This site has cute clothes but they're very expensive. Most of the time the clothes fit true to size but you have to read the reviews if any first for the product.
I noticed sometimes they fail to mention if a top if see-through or not. I fell into that trap a few times.
Thankfully they dropped their shipping price because for a really long time it was so expensive.
I get coupons sent to me but the problem there is. You can use a discount code coupon but shipping cost doesn't apply to the actual total cost! So you end up spending more than intended. Well done Torrid.
I ordered a tank top on clearance in "pink" and they sent one to me in "coral" which looked like an orange color. I hated it and since I couldn't return it, I ended up donating it to Goodwill. The color was ugly and not even close to what I selected. So if they run out of things they just give you whatever they find close to it in a sense.
The shoes run a little small for me I noticed.
I had to order a size up for a proper fit. I ordered heels for prom in a size 9 which I normally wear and guess what? Too small! So I had to pay overnight shipping which broke my wallet on top of prom! And had to get them in size 10, which fit.
So I guess my reviews are mixed but Torrid isn't my first choice for cute plus sized clothes.
Way too expensive Torrid!
Date of experience: December 12, 2016
This is a joke. I live in Canada, so I pay extra for shipping. Used my Torrid cash, this is no longer a good deal. What a rip off. Buyer beware.
Date of experience: April 30, 2023
I got an order, first of there is 2 of a clearance item that I did not order 2 of. The second issue is that it states on the back f the invoice to call them for the return. I call and get hung up on the first time. Start calling and find a return button online so this time I hang up. Then I notice it is only for returns, no exchanges. So before hitting anything I struggle through trying to return my items only to be told after 10 minutes that she can't do it and I must do it online. I explain that I can not do exchanges it seems to only allow for returns. She tells me I have to do it that way. So then I had to play a new order and pay for shipping again, and to return the items I have I will also have to pay for shipping. So now I have paid for shipping 2x on one order. This would not have even happen if they didn't start f*ing with their sizing. I used to know what I was and order it isn any top or bra no problem. Now I can be a different size between similar/same items.
Bottom line I am stuck with 1 item I did not even order and had to pay for shipping 2x so I am out $18.
Tip for consumers:
Just don't. They are going downhill. Can't multiply coupons, holes, stretching and fading happens rapidly. I have used Torrid for years previously spending ridiculous amounts of money there, yet I have only 1 thing left. Their prices should be closer to Walmart prices since they are both made in sweatshops most likely.
Products used:
bras, undies, shirts, sport pant.
Date of experience: December 30, 2020
After 7 calls to customer service, hung up on. Horrible. I'm done. Just wanted a replacement. I was hung up on being transferred to a supervisor. So frustrated. Strings hanging
Date of experience: September 3, 2019
I have purchased a couple thousand dollars in clothing in store and online at Torrid. The only article that is in tact still is my leather bomb jacket. Everything else is tattered, have come apart at the seams, unraveled, have broken zippers (cheap plastic), broken clasps or buttons, and fringed. Whether it's a cotton tee or tailored slacks I have experienced one of these issues with everything I have purchased. Now let me be clear on how I wash and wear my clothing. I either don't wash it and wear for short periods and immediately hang it up when done. Or I was in cold water and hang or flat dry my clothing. I also tend to wear my clothing loose so squeezing into a fit is not the issue either. Let's face it even if I was the cause for these mishaps it wouldn't be to everything I have purchased with Torrid, and if my habits with how I wear and care for them is the issue then why do I not experience this with any other retail clothing line? In my opinion Wal-Mart carries a better quality of clothing on it's racks.
Customer Service is no help either as I was refused a return on a lace top that literally feel apart before I even made it out of the house. I had absolutely no time at all to enjoy that beautiful shirt. And why did it fall apart? It was poorly made!
I have called and written Torrid headquarters to no avail. But their service provider for their credit department Commenity Bank doesn't skip a beat in sending me a bill every month for clothing I can not wear. And if you want proof well, I have a box full of clothing to prove my claims.
Date of experience: April 18, 2019
I love shopping here, I love that the sizes are in smaller size but the actually sizes are larger ( 2= 18-20 etc) I shop there twice a year ( if not more)
Date of experience: September 9, 2019
This store is a good store! I got what I needed from this store. This store has interesting items. This store has stylish items.
Products used:
A variety of products.
Date of experience: March 9, 2023
The company was not responsive to my inquiries regarding status of my return / refund. I had to mail them the UPS tracking proof of delivery to get them to respond. I returned a pair of sandals which I did not wear because they were too small. I returned them the next day of receiving them. Torrid did not refund the ENTIRE AMOUNT OF PURCHASE! WHAT A RIP-OFF! I won't be ordering from Torrid again. I've never had this issue with EQUII.
Date of experience: June 19, 2020
Purchased $165 and talked into opening an account. All merchandise purchased on this new account was returned 2 weeks later; however, my account was only credited $33.00. Sadly, and much like the Cavanaugh hearinging, I am supposed to prove my innocence with this dispute although they can see the transactions in question.
DO YOUR JOB
After six phone calls and empty promises by the bank to resolve, I have been wrongly reported to credit bureau and I have taken action to write to the Attorney General's Office and all credit bureau's.
I cannot warn you enought - DO NOT GET INTO BED WITH EITHER OF THESE BUSINESSES
Date of experience: January 4, 2019
So I recently made an online order at Torrid. After a week they still have not sent my merchandise. On top of that I am trying to close on a home. I was just informed that I have to have my Torrid card paid off to get a clear to close. The problem is I can not pay my CC off if the items have not shipped because they are just pending and I can not cancel the order Due to their horrible online system. So now I get to pay 75.00 as a penalty from the builder until they will ship my order which they have told me will only be another 10 days at most. So now I am paying for a hotel every day and a 75.00 fee every day for not closing. THANKS TORRID! YOUR HORRIBLE SYSTEM WILL COST ME 2000+ DOLLARS FOR A 200.00 ORDER YOU AREN'T ABLE TO PROCESSS. NEXT TIME DON'T TAKE ORDERS IF YOU CAN'T PRODUCE THE PRODUCT IN A TIMELY BASIS!
Date of experience: May 4, 2022
There website won't let me order anything. It will take my money from my debit card but won't process the order. This is the 2nd time. Please fix your website.
Date of experience: June 2, 2022
This is the 4th pair of these pants I bought since the end of April & 3 out of the 4 lost the pocket stitchings! These pants aren't cheap! So at $65 each why is the stitching falling apart?
Date of experience: July 5, 2022
I placed a very large order with Torrid about six weeks ago. The package came, I reviewed the contents and selected about 10 items I wanted to return. I called Torrid MULTIPLE times to get a return address label for the package containing the return items. Their website states that returns are free and as this was a large box (with three pair of shoes) I knew it would costly to mail.
Each time I called they would have a new excuse--"you'll get the label in three days", "my supervisor will send you the label", or they would simply put me on hold for interminable periods of time (perhaps hoping that I would give up). You only have 60 days from the day of purchase to return your items for a full refund.
I spent TWO WEEKS calling them only to have them rebuke my every attempt at getting a simple mailing label from them. I then located a physical Torrid store in my area--thirty miles away, and took my return items to them. They took the items and processed them without issue and said it would be 5-7 business days to get the refund -- I received it that same evening.
Their behavior with me tells me that they do NOT want you to return anything and they are trained to put up every obstacle possible to prevent you from doing so and to ideally run out the clock. I have returned hundreds of items that I purchased online and I have NEVER encountered the types of obfuscations and flat out lies that their Customer Service area is well-practiced in the use of. This systemic obstinance around returns would appear to be a well-ingrained part of their store policy.
Unless you want the headache--do not order from them online. It is not worth the hassle.
Date of experience: September 22, 2023
I Love my new Torrid Midevil Blue Babydoll top WOW comfy stylish and the color Love it the Peplum fabric is so comfy and light I'll wear this with my Torrid Pixie Leggings oh yeah you definitely have a great Quality Fashions and the Torrid Burnout Jacquard Lace Dress looks Great on me I don't look or feel 57 Thanks Torrid for the Great Fashions and the Staff are Lovely
Date of experience: November 3, 2020
I bought an expensive sports bra that fell apart after 2 months and they refused the return. I won't shop at Torrid ever again.
Tip for consumers:
Don’t buy from Torrid!
Products used:
Athletic
Date of experience: May 22, 2021
So there this sale on clearance yesterday and I purchased $276.00 worth of items. Today, I get an email they cancelled my order. No reason given. So I call. The representative says it's their error so she kept me on the phone an hour adding everything back to the a new order and wow everything is still in stock Puts me on hold to add the quantity of some. I ordered 2-3 of most of the items. Yay. I told her it's not showing up in quantity but it's at the same price. She said "don't worry it needs time to change in their "system". An hour goes by no email confirmation. Nothing changes in the quantity. So I spend another hour talking to a new rep. Guess what? Most everything is now " out of stock" LOL but there was still some left to my order. I asked her just to cancel and she said she can't lol so She says to take it back to the store. Well, nice idea except they don't return clearance items. So I go with what they do have. She gives me $20 for being so patient. I finally get off the phone with them and one by one I am getting emails on every single item being out of stock. Torrid does not care about their customers. This is the worst most unprofessional company I've ever dealt with. Hopefully I'm not being charged so I'll check my bank in the morning. Same crap nothing changes. Torrid You need to do something about your stock numbers and the unprofessional way you conduct business. You are losing customers. Have you seen your feedback? Do you look? I am Spending around 200-$1500 a month on your clothes and if you Torrid make a mistake and screw your customers they will go through hell to get it right. But you sure get your money. I no longer trust them with my money. When I had $140 in rewards I spent it in the store because if they're out of stock you'll never see your reward again. Spent a month getting my gift card amount back literally talking to 15 reps and hours upon hours just to get one card back. This is insane
Tip for consumers:
Torrid is a mess!
Products used:
Tops, Dresses, pants, skirts
Date of experience: August 26, 2021
Twice I have bought product from Torrid.com and returned them to an actual store. Twice they have shortchanged me by more than $100! What happened was that I've gotten discounts off their regular (extremely high) prices. Then when I return the product, they subtract the amount of the discount off the amount I paid! Therefore, the discounted amount is still owed me. The first time I realized it when I was still in the store and had the cashier fix it before I left. The second time I didn't notice before I left the store and have had nothing but trouble for an entire week trying to get my money back. The company even admitted it owes it to me but, since I hadn't heard from them when they said, I also opened a Paypal claim. The Torrid manager told me I would have to close that claim before she could process my refund. Paypal said not to do that as they have to process the refund through Paypal. Bottom line is I will never do business with this stupid company again and I don't think you should either.
Products used:
Bras
Date of experience: February 18, 2022
I am personally SHOCKED to see Torrid's reviews so low.
Torrid is the only store I shop at and I have been to numerous stores as well as ordering online. I have NEVER had an issue ordering from them and every single employee that I've met in each store has been really nice and helpful. I do most of all my shopping at the Rio Store in Gaithersburg, MD and customer service is always five stars. The store is always clean, they always welcome me when I walk in, let me know what sales are happening and we have great conversation while I am shopping the store. I have only had one issue ordering online but Torrid was quick to e-mail me and let me know that my order was going to be delayed and had already refunded my shipping money without me having to ask. Now I am a platinum shopper so I don't have to worry about that. I personally haven't dealt with calling customer service for any issues so I can't comment on that but if you have an issue and can't get help on the phone, try going to your local Torrid, you can return products ordered online, in-store and the employees are always so helpful!
Date of experience: November 20, 2019
Not sure how long they been around but I just found them and I'm super happy! Big girls deserve beautiful clothing too! A bit pricey but worth it!
Date of experience: October 21, 2017
I've never had a bad experience with Torrid. I've managed to find some very good work clothing that doesn't look too young, but isn't frumpy either.
Tip for consumers:
They have some great professional looking work tops for plus sizes.
Date of experience: May 25, 2021
I bought the biker shorts with pockets so comfortable run a little big for the price couldn't go wrong and love torrid cash
Tip for consumers:
It’s a good n one
Products used:
Pants shoes blouses tee shirts
Date of experience: October 28, 2022
My order was overcharged. I waited 15 minutes to talk to a rude woman who could have cared less and didn't fix it. I will never shop Torrid again.
Tip for consumers:
Do not shop here!
Date of experience: April 9, 2021
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