I was very unsatisfied with how my issue was handled. I had to call customer service plenty of times and EACH csr I spoke with seem to not know what's going on. I have been a customer with Torrid since 2011 and had not had any problems with the company until this issue. This experience really makes me want to not shop with this company any more. Each csr I spoke with had given me different information then the previous csr. This was a very unsatisfactory experience for me.

I am in the process of trying to cancel an order online. Their customer service team member Michael told me nothing can be done, in a very rude tone several times over.

(*Side note* The first time I called I was disconnected whilst on hold. The second time I called, I was connected to a team member who couldn't hear me and carried on to have a conversation with some pretty brutal words used- maybe their team members should watch what they say into their headsets when they are connected to a caller!)

Anyway, I ordered two products online 20 hours ago, and this morning I received an email saying that one of the items was cancelled on their end and removed from my order. I called their customer service line as soon as it opened. I do not want to make the order if I cannot have both items due to your high shopping cost. All I want to do is cancel the order, and I am finding this extremely difficult to do so, which is hard to believe when this was a change made by Torrid. Eventually, Michael put me on hold to escalate my problem, and then came back to me saying the cancellation can be made and I will receive an email confirmation (still waiting on that email!).

Their customer service team should not be so harsh without knowing if they can resolve an issue or not. I have shopped with Torrid online before, and never had an issue. I'm afraid this time has made me question shopping with them via your website in the future, simply to avoid any errors and their customer service approach.

I bought a 3 pack of belts with the leopard print in my sights! I'm against animal products, so when I read the product details "a wild leopard print faux pony hair design" and "Man-made materials" I thought, perfect! Much to my HORROR, when the belts arrived on the leopard print belt was a "GENUINE PONY HAIR" tag. SO GROSS! I emailed Torrid customer service & one rep told me that they DO NOT USE ANIMAL PRODUCTS. I reminded them of the suede boots, leather sandals, leather purses, etc. Again, another rep told me they don't use animal products. Um... yes you do. Yet another rep told me they would refund me my money & I can throw the belt in the garbage! Throw the belts in the garbage!? How about a suggestion to donate... Insane. Talk about a complete disregard for a life & completely unknowledgeable customer service. They kept throwing credit at me to stop me from emailing... the only upside was I made about $30 in free credit. The belts themselves are fine, other than the fact that you're wearing a skinned pony around your waist & not knowing it. This is one of many products they have misrepresented.

Don't lie about your products TORRID... especially when it comes to something so important to some people, in my case, an animal's life was taken for this tacky belt... and that is not something I stand for.

Ok, let me first say, Im the biggest Negative Nancy on the planet. You can check my Yelp page, and all of my Amazon and Ebay reviews. Im rarely happy with anything. But I do like Torrid. Yeah, they put way too may sculls on their clothes. But Iv personally never had a problem with returns. Store back to store, or online back to store. It gets such high marks cus they have such fashionable jeans that have TALL length. Im a tall AND big girl. Its nearly impossible to get a pair of pants with a decent inseam. Also big points go to them, because anytime I bring my skinny friends or family shopping with me to Torrid, they end up buying more stuff than me. Not even sure how thats possible. Is it my favorite Big Girl retailer? No. But I have no beef with them. And trust me, thats saying something.

If you try to use your multiple haute cash you'll have to speak with a personal shopper LOL! Don't do it unless you want to ruine your day speaking with people that are incompetent with only one supervisor running this place that tells you things like "You know better than that" and laugh and argue on the phone. You call that a supervisor? Really? Last two online attempts this one included were a disaster! One was fixed with an apology and now I'm waiting for this one to be resolved. Every store I've gone to never had an issue very helpful with even trying to help you shop except once they had me pay for items I wanted but didn't make it in the bag was told they'd ship it to me never did but when I brought it up when in store the same manager apologized tracked the shipping saw I didn't receive it and gave it to me no problem. So cuddos to Roundrock store manager and to the individual that resolved my issue with my bad online order. But what bothers me is the CALL CENTER won't put names is a total JOKE! Should of never been hired these two individuals are totally disrespectful! I love Torrids products but have to ask myself why are you putting up with all the hassle it takes and inconvenience lately just to have their products when people like the call reps and supervisor there today are representing Torrid and making it such an unpleasurable experience is it really worth all this time and headache? Why are these bad apples representing them? Years never had a problem and lately that's all I'm getting and everyone makes mistakes so the other issues were petty just time consuming and this one today was a NIGHTMARE for a business owner I guess since it's a corporate it's lost it's whole reason of good customer service values and one customers input doesn't matter anymore! Sad and disappointing!

This site has cute clothes but they're very expensive. Most of the time the clothes fit true to size but you have to read the reviews if any first for the product.
I noticed sometimes they fail to mention if a top if see-through or not. I fell into that trap a few times.
Thankfully they dropped their shipping price because for a really long time it was so expensive.
I get coupons sent to me but the problem there is. You can use a discount code coupon but shipping cost doesn't apply to the actual total cost! So you end up spending more than intended. Well done Torrid.
I ordered a tank top on clearance in "pink" and they sent one to me in "coral" which looked like an orange color. I hated it and since I couldn't return it, I ended up donating it to Goodwill. The color was ugly and not even close to what I selected. So if they run out of things they just give you whatever they find close to it in a sense.
The shoes run a little small for me I noticed.
I had to order a size up for a proper fit. I ordered heels for prom in a size 9 which I normally wear and guess what? Too small! So I had to pay overnight shipping which broke my wallet on top of prom! And had to get them in size 10, which fit.
So I guess my reviews are mixed but Torrid isn't my first choice for cute plus sized clothes.
Way too expensive Torrid!

The sizing has been consistent most of the time. The clothes are cute and this year they have more design options than just skulls on everything. I'm very careful when I buy and make sure I'm sure. I have never returned anything because of the difficulty in doing it. They do not come with a shipping label and there is not a way to order online. Some sale items are no returnable final sales so be careful with that. I have found the sport bras very inconsistent in size. The arms on the t shirts used to be too tight, but they seemed to have fixed that issue. I find their sizing to be more consistent than modcloth. I continue to buy from them very carefully.

Just ok. The clothes are very expensive. Even other plus sized clothes stores are reasonable. I used to like this site but it's very costly. Shipping used to be $10 or so but they dropped it a little thankfully.
I ordered clothes before as per sizing chart and have been clothes that were too small or too big. You have to send back returns on your dime--of course.
Don't bother paying for faster shipping, it's very slow. Buy elsewhere. Save yourself stress and money!

I am very disappointed and upset with this company and the customer service department. I ordered a dress on Sunday evening and paid 28 dollars to have it overnighted so I would receive it on Tuesday as I needed it asap. There was NOTHING that said that it would not be here on time when I ordered it, or I never would have ordered it and paid such an exorbitant shipping fee. I called on Wednesday to cancel the order because it still hadn't been shipped and I was NOT going to pay 28 dollars for the overnight shipping when it obviously didn't ship overnight. I was informed that they couldn't cancel a package over 1 hour after placing the order, which is bull. Every other website I have ever ordered from can cancel a package up until it has been shipped. After spending over 30 minutes on hold while the customer service representative tried to find someone who could help me, I was told that my order had been canceled and I should receive an email stating that. I did not receive an email stating that, instead I got an email saying that they are sorry it's taken so long to ship my order and they would get it out asap. NOT happy. I called again and was informed that unfortunately my package is set to ship out and there is nothing they can do to cancel it now, I'll have to wait till it gets here and then call AGAIN to get them to send a return label and send it back. This is completely ridiculous and I've never had so many problems with an online order. If this is the way you run your website, I will not be ordering anything from here again. Very disappointed.

I never received my strappy lace bralette, just an email telling me I wasnt going to be receiving it. Instead I got only the two pairs of matching underwear that I will never wear, which i told them not to bother sending because I don't have the bralette to match, and I don't even wear underwear normally. Emailed torrid at two different emails that I supposedly would get some customer service from to get refund but still haven't received a reply from anybody. Now I'm sitting here with two pairs of useless underwear, i'm out money, im disappointed and frustrated with my shopping experience with torrid AGAIN (BC this isn't the first time my order was not fulfilled... EVERY other time this has happened). Until I receive some customer service I will be leaving bad reviews for torrid.

I've shopped from both the actual mall store, and the online store. The service online for orders, cannot compare to what you recieve in an actual store. For the most part, my online order experiances were wonderful. My items would actually arrive sooner than quoted from shipping! The reason I gave 3 out of 4 stars, is that I had placed an order, that included underwear. One of the items I recieved, was in the wrong size & color. I contacted customer service for help correcting the mistake, and because of the kind of item (underwear), could not be returned or exchanged, being what it was, I would have to pay shipping again, to recieve the correct item, as I'd originally ordered. I'd hoped that at least since it was the company's fault for the incorrect item being sent, they would pay to correct the matter, or at least refund me the cost of the item & shipping, then charge me again for it to be sent. Instead, I had to pay for shipping. Twice. Having already paid shipping for the order, it doesn't strike me as right, that I should have to pay for their mistake to be corrected to as it ought to have been from the start. So now, I only will purchase undergarment items from in-store, and everything else I would order on their website. I reccomend this for others as well.