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Canada
2 reviews
0 helpful votes
Follow Ghazal B.
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Booked 2 flights through travel2be. Extremely bad customer service. They cancelled the flights and sent a very vague email without any detailed information. We had to cancel and they charged us $60 euros to issue a refund. Why should we pay when the flights have been cancelled? Called them many times, no answer, couldn't find an email adrs to communicate with them. They are totally scam and not ligit. Don't book your tickets through them.

Date of experience: August 20, 2021
Customer S. Travel2Be Rep
over a year old

Thank you Ghazal B. For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

GB
1 review
2 helpful votes
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My disabled daughter and I paid this company over £1000 for flights to Thailand, when Thailand changed its covid law travel2be said they would take €100 and refund the balance they changed their mind and took the lot.

Date of experience: March 7, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Pamela J. For your comment.

Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

GB
1 review
0 helpful votes
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Disgusting treatment
May 3, 2022

I have sent over 50 messages and emails regarding my credit on my account. Due to covid the flight wasn't operating due to the country being on the red list. I contacted travel2be and after numerous attempts I eventually got a reply and they told me that I had credit on my account that I could use on another flight I have been trying to book the flight for months now but no reply.
I want to travel home and want to use the credit to fly home I keep sending messages and they send back messages that someone will reply shortly. They have never answered my messages sent
Do not use this company a total disgrace. I want my money back. It has been nearly a year now.

Date of experience: May 3, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Jayne T. For your comment.

Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Brazil
1 review
0 helpful votes
Follow Carol J.
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They get your money and you'll never get it back. I had a ticket from pandemia period which according to the Airline company it will be no charge and no additional cost to change the ticket, but travel2be requested a refund to the airline company without my consent and it is saying that my refund is 50 dollars froma 500 dollars ticket

Date of experience: May 3, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Carol J. For your comment.

Please send an e-mail to customer.service@travelgenio.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Israel
1 review
0 helpful votes
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Buyers beware!
January 13, 2022

Watch out!
From my experience with them it seems that there is really no company.
There is no one to talk to there. Poor customer service!
It is very difficult to communicate with them.
My flight was delayed by 48 hours, Travel2Be didn't notify me of the delay, I arrived at the airport and found that the flight was delayed. We canceled the ticket because we could not wait 48 and found another flight, and Travel2Be aren't willing to refund me the money.

Date of experience: January 13, 2022
Customer S. Travel2Be Rep
over a year old

Hello geva s, thank you for contacting us.

Of course we can help you with the changes in your booking. Airlines sometimes make changes to their flight schedules, totally beyond the control of Travel2be. In any case, our agents can help you find an alternative within the options offered by the airline.

Please send us an e-mail to customer.service@travel2be.com stating your booking reference and we will look for possible alternatives for you if this does not suit your needs.

Regards.

Czechia
1 review
0 helpful votes
Follow Velyan V.
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Hello, my flight was cancelled from the airline, and the money weren´t returned yet. The tickets were bought 13.3 and 15. 3. 2022 and at the 31. 3. 2022 we got anaucement from the airlines that out flight is cancelled.
Booking code: *******
Booking code: *******
Booking code: *******
Till this moment we didn´t get any information about our money.

Thank you for any information about this

Date of experience: September 29, 2022
Customer S. Travel2Be Rep
over a year old

Dear Velyan V, we are sorry that your experience was not as you hoped.

Satisfying our customers is our main goal, so we will review your case and get back to you as soon as possible.

Regards

Czechia
1 review
0 helpful votes
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I should go to my vacations in 5 days, but still didn't get my tickets even one email, they just take money and that's it. When I wrote on customer service, no answer. Never ever!

Date of experience: August 28, 2021
Customer S. Travel2Be Rep
over a year old

Hello martina n. Of course we can help you to confirm your booking.

Please send us an e-mail to customer.service@travelgenio.com stating your booking reference and we will check your booking status and will make sure you get this information as soon as possible.

Regards.

New Zealand
1 review
0 helpful votes
Follow Leen Antony P.
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Spoke with three staff... hardly take phone calls... Not giving authorization to virgin australia flight services... to provide refund... please help... No rating

Date of experience: February 15, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Leen Antony P. For your comment.

Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Kuwait
1 review
1 helpful vote
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Scammer don't book with them
January 4, 2023

I book a ticket and request to cancel it 1 year back, still didn't get my refund and they are not replying on my emails, don't book with them

Date of experience: January 4, 2023
Switzerland
1 review
0 helpful votes
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Negativ 100
March 8, 2022

These are bunch of thieves, never ever fly with them again. After 20 minutes of waiting on the pone when I spoke with the customer service about my problem, she hang up on me!

Date of experience: March 8, 2022
Customer S. Travel2Be Rep
over a year old

Thank you Grace M. For your comment.

Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8-digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our specialised agents.

Overview

Travel2Be has a rating of 1.5 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travel2Be most frequently mention customer service, airline company and phone number. Travel2Be ranks 204th among Plane Tickets sites.

service
52
value
48
shipping
38
returns
42
quality
46