NEVER BOOK THROUGH THEM. Website showed one price at checkout and processed my card $40 more! Called customer service, they put me on hold and I've been waiting now for 40min! They just wait for me to hang up 100%.
I booked my mom's ticket through this site.
After booking I only enquired about the cancellation or modification fees. After that, they replied that there will be 50 euros charge. However, when my mom was standing at the airport with a confirmed ticket email from Virgin Atlantic and travel2be, airline people said the ticket is void and my mom (aged 65) cannot travel.
When we called travel2be we got to know that the ticket has been made void by them and they NEVER SENT A CONFIRMATION.
Apparently we had to book a ticket from virgin atlantic, thank god that there were tickets available for the same flight. What will an elderly person do in such case.
It's like you are happy for a month that your travel is sorted and on the day of travel, you get to know that your ticket doesn't exists.
THIS IS THE WORST EXPERIENCE EVER<.
FYI I never write a review and waste my time, but for TRAVEL2BE, I felt this should not happen with anyone.
Thanks.
Thank you very much Chaitali K. For contacting us.
One of our specialised agents will study your case. Please send an e-mail to customer.service@travel2be.com, from the e-mail you indicated when making the reservation, mentioning only the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject and we will inform you of the next steps.
Not giving authorization to airlines to refund or rebook... lying staff... not at all trusted staff/people. Diplomatic answers... only motive cheating money... I
Dear customer,
We have been informed that our colleagues from Advanced Customer Support team has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread 4717106 Flight Refund Authorization that is already opened with the e-mail address used in the booking process.
Thanks and regards
Absolutely garbage service and they clearly don't care about customers. They only care about snatching your money even when it is not the customer's fault due to the airline changes or other mistakes made but not the customers.
STAY AWAY FROM THIS TRAVEL AGENCY!
Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our agents.
No where to access the refund process. Bad service ever. Ref number *******. I need my refund to make another booking. Pls
Good day,
I have booked a flight via the website TRAVEL2BE. As per previous experiences on different websites used I normally get my tickets in the same hour after booking.
It has not been the case with travel2be after I have done the booking.
I am of the belief there are plenty of clues that this site is a scam and therefore have to report it to the appropriate aviation authorities
2) When I booked the ticket I was presented with a price of Rands 6521 but after processing the amount I was charged is R7110 which is even far higher than what the airline (airlink) itself is charging.
I am so disappointed because I was lured with an offer which caught my eyes but the experience with the end results does not provide any happiness to me.
3) I checked with Airlink and the booking reference TRAVEL2B provided and the booking reference came invalid.
Please assist me with solving this issue.
Kind regards,
Dear customer,
We have been informed that our colleagues has contact you about your query. All the information has been sent by e-mail to the same address you indicated in the purchase process.
We kindly ask you to follow up with them through the e-mail thread that is already opened with the e-mail address used in the booking process.
Thanks and regards
This agency is a scam. They will still your money. I brought a ticket with them I lost over $2000 with them.
Dear customer,
Thanks for your review.
We would like to check your case in detail and answer accordingly.
In order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks
Hello,
You canceled my reservation. You authorized my card on June 1st, but you did not settle the transaction.
You seem to use this trick every time you can't secure the tickets at the promised price, I've seen the forums, I am not the first person who is told that his payment method did not go through.
You did not send the payment email you promised, and you canceled the ticket less than 10 hours after promising to send a "payment" email (which you didn't send).
I usually get a notification when a transaction is declined because my card limit was exceeded. I did not receive that.
You canceled the ticket the same day you decided to reply to my requests. I've also wasted money calling a paid number that you don't answer.
It took you 8 days to discover that you can't hold your end of the deal.
On the positive side, I am no longer bound to your service. I can only imagine the pain I would have gone through if I had to make any change to my reservation.
I wish that, one day, proper laws would hold you accountable. You definitely shouldn't be operating in the EU.
I don't know how your employees can tolerate this behavior, how they don't rat you out or they don't walk out on you. After all, they are frontline witnesses.
Never, ever again.
Georges.
Travel2be have failed to answer their phone or reply to my emails. It has been over 3 months and I have not received any of my refund which amounts to almost $1000. Disgusting.
Hello Nile M.
Let us check the status of the refund with the airline, as you know it is the airline that manages and approves refunds. Could you please send us an e-mail to customer.service@travel2be.com with the details of your booking so we can raise the query? The refund times vary depending on the airline. We look forward to hearing from you.
Thank you, regards.
This is group of Travelgenie. Websites, they redirect eachothers. They do not answer the CALLS. Or emails. They are holding my 1500 USD that i used for booking a flight and flight got cancelled by the AIRLINE, they airline told me to contact the agent. Nd this website do not have a CS. Now I am reporting it to the CYBER CRIME and opening a dispute with my BANK
Please send an e-mail to customer.service@travel2be.com, from the e-mail address you used to make the reservation and indicating the Booking ID in the subject (8digit code that appears in the confirmation e-mail), and you will receive instructions to contact one of our agents.
Overview
Travel2Be has a rating of 1.5 stars from 89 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travel2Be most frequently mention customer service, airline company and phone number. Travel2Be ranks 204th among Plane Tickets sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alex B.,
Thanks for your review.
We would like to check your case in detail and answer accordingly.
Satisfying our customers is our main goal, in order to check your booking, we would need you to provide us with your booking ID (8 digit code provided in the confirmation e-mail) or any other information (e.g. E-mail address, passenger names, etc.). You can write this down directly within this review.
We look forward to hearing from you.
Thanks.