TravelUp

Good overall experience. Great price for the hotel I chose. The online booking system froze on me several times and I had to call your help desk for assistance. The customer service rep was very difficult to understand.

I spent $1800 through travel up for a hotel resort for my family. They sent a "voucher" to provide the hotel. The hotel had no clue what this voucher was and said to call and get a confirmation number from travel up. When you call them they speak horrible broken English (foreigners) and They eventually ignored me and stole my money. They are scammers. Get off your asses and work for your money instead of stealing from hard working people! Pathetic!

Horrible experience! They have hotels on here that don't even exist! I requested a refund because I booked a room At the hard rock hotel in Las Vegas But that hotel is tore down but you had it on your website! I would like a refund! My lawyer will be contacted

Booked a hotel in portland OR on travelup during the recent snowstorm then was told by the hotel that they were not accepting reservations and that travelUp should have known that. Emailed customer service and they requested I not dispute the charge with my credit card company. Ha. Overall was tempted by the low price but left me on a difficult situation with no place to stay in the snow.

The hotel said my booking did not exist. I spoke to your customer service twice with no luck. I ended up paying the hotel with another card. On informing your office of this problem and stating I was cancelling the booking made with you I was told they would get back to me in 15 minutes. That was 20 hours ago

We paid almost three hundred dollars a night for a hotel room that was tiny dirty and at the very back of the property. When i asked the hotel for the room rates I was told for a week for two people it was four hundred and seventy seven dollars. We stayed at the hotel for ten days. The Better Business Bureau were off should have been one star for location. Do Not use this company unless you know the hotel and have stayed there. They pray on people who trust them to find decent affordable hotels!

Horrible company.

Won't refund Holidays booked during covid.

Hiding behind you cancelled of ure own free will. Yes I did whilst the world was in turmoil...

Do not go near this company, shower of charlatans.

You've been warned...

Flights cancelled in May due to covid, filled out forms, chased repeatedly now waited 15 weeks and still no refund. The law says should be within 2 weeks, i appreciated covid would cause delay but this is unacceptable, said this to the Agent and he replied "if you dont like it, feel free to take legal action' unbelievable and shocking customer service, having used them many times before, will never touch them again, they want your money but take no ownership to help when things go wrong.

I booked a hotel on the site and wanted to cancel reservation two hours later. This was 12 days before I was scheduled to arrive. The hotel itself was a 48 hour cancellation policy. This site charged my an approximate $400 fee for cancellation and refused to amend this. It says its suppliers were charging it this fee but refused to tell me who these suppliers were. Never use this site. You can cancel on expedia or kayak without penalties.

I have contacted Travelup literally dozens of times. Lost count now. Managed to speak to them once. I couldn't even hear them so hopeless.

A BA flight that was in the quarantine zone in
Portugal. I always book direct with BA and will never make this mistake again. My friend was given two options three months ago for the same flight by BA. Refund or vouchers. Me, can't even get a reply.

Spoke to BA who said they had t received payment for the flight and they should at least give me a credit but as it's with a travel agency, they are responsible. No, still no response to any method of contact.

Companies will live or die by how they treat people. This company deserves to fail and as a business owner, I don't say that lightly.

We booked our massive holiday to go back to New Zealand and Australia in December of 2019 for May 2020 through travelup ( flying Emirates). We saved up ALL year for these very expensive flight tickets home. When the news broke of Covid, we emailed and emailed. 3 months have passed and not a single response to us. They have disconnected their phone lines and have pretty much robbed us- even though the big air companies have refunded them. We are so unhappy and are looking to take this further. If anyone can recommend how to do this? It's honestly the most shocking company I've ever experienced and this should NEVER be allowed to happen.

Tested positive for covid the day before my trip. Called to cancel hotel reservation. Automated attendant said refund would be issued in 3 to 5 business days. No refund was ever issued. Sent proof of medical records and refund was still denied. Book with a reputable site not this one.

Disgusting customer service! Over 100 emails sent with not a single reply! Each time I call they hang up instantly if you mention refund!
My flight was cancelled over 6 months ago and not a single word from them! This company needs investigating fast as they are scamming customers!

I booked the Loews Sapphire Falls Resort at Universal Orlando for January of next year earlier today and after I reviewed a booking confirmation from them I booked my flights and finalized my trip. I just received an email from travelup saying saying "Unfortunately your requested hotel has failed to confirm with our supplier." Basically they revoked my booking and said I could now decide to get a Room Only Suite at that same holet for $1943. 83 at an additional cost of 928.83$. So with travelup you are in a one way contract. You can't cancel your trip without expense, but they can cancel yours on their end with no compensation. Of course my credit card has been charged so now I'm trying to get a refund. What a runaround. SNAKES