TravelUp

I made a booking through them, but the hotel couldn't accommodate me, due to a mistake from their part. I asked for a refund. TravelUp informed me that they would intervene, as per their terms of service. After having received no refund, for more than 6 weeks, I wrote them back to ask for the results of their efforts. They told me that they were waiting for confirmation by their supplier. I asked them whether they were actively pursuing my issue (as they should be doing, if they were a responsible mediator), or if they had only made a doing quest to their supplier and were passively waiting ever since. I never received an answer as of yet (two weeks have passed).

That's the problem with small companies. If something goes wrong, they don't possess the necessary gravity (maybe even the intent) to act effectively for the protection of their customers. TravelUp is the epitome of such a company. If something goes wrong, you're in trouble. So it's better not to get involved with them at all.

The resort I booked was a about $90 a night less than any other website (Including Marriott itself). I figured there was a catch and scoured the website to figure out if there were fees hidden. After not finding any information regarding this I booked the hotel. $770 for 3 nights. After booking I get a "hotel voucher" that I have to turn in when I arrive at the hotel. On the bottom of the voucher it says I'm responsible for a $130 per person resort fee upon arrival. It's myself and 1 other making the cost of the resort fee over 30% of the total cost of the booking. Within 5 minutes I sent a request to cancel to which I was answered saying they can't cancel it because they have fees they need to pay. EVERY single time I've ever booked ANYTHING relating to travel, I was able to cancel within 24 hours. This is industry standard. For hotels you usually have up until 72 hours out to still get a 50% refund. My trip isn't for 3 more weeks. I will never use this company again and will follow up with an FTC complaint for the companies extremely poor business practice.

It was an excellent experience. Very easy booking had no problems at the hot

They keep £50 of you're money for cancelled flights customer service is appalling rude aragant staff
Thank god I only booked a flight through skyscanner
Book directly with the airline avoid these crooks

They will take your money to you will get you the worst tickets and worst experience
NO changes
NO clear policy
I called them more than 15 times and wait many times
Send them 6 emails and 2 requests from website

I advise anyone NEVER NEVER book with them even if they are cheap

I booked my Hotel last November for our trip in June. By chance i was checking somerhing 10 days before we were due to travel and to my dismay i notised that the Hotel was CLOSED> I then phoned and emailed as i had to have my money returned so we could book somewhere else. Everytime i phoned or received an email from llyod i was told that the supplier had not informed them of the closure. THis was a special trip fot our Golden Wedding. I must have spent a fortune phoning your company.

Asked for cancellation & refund. Was told they could cancel but no refund. I asked them not to cancel if no refund, that's stupid. Now my reservation will not come up in the system. If I do NOT get a refund then I will keep the reservation. Please make sure this is done. Tammy Havalias Booking# HTT-Q5NJVV 2/26-2/28- Aloft in Cancun, Mx

I originally booked Casa de Campos hotel (La Romana, DR) for April (Spring Break) from Expedia in November.
In March (a month before trip) I was searching restaurants in Casa De Campos and the TravelUp offer popped up for the same hotel room for about 40% less than Expedia. I was shocked and thought it could be a scam. But after a little research I was willing to a chance… and sure enough, it was a legit offer that saved me almost $3,000 for the week!

I had a reservation for 3 preferred club rooms, I amended my reservation to 5 people vs 6, still 3 rooms, I asked if 5 people would make a price difference, they emailed back and said it was 228 dollars less, sent me a link to pay the new price, what they did not tell me was they downgraded me to premium rooms NOT preferred, I emailed within 24 hours, no answer, called and was informed, sorry you agreed by clicking the link, it was right there in black and white, we cancelled your rooms and amended your booking. Total bait and switch, now I have 5 people in premium rooms NOT preferred and it will cost $900 to get preferred rooms.

Currently in the midst of a GLOBAL PANDEMIC where non-essential travel is discouraged. Had trip across U.S. planned and purchased "travel insurance" with "cancel for any reason" up to 24 hours BEFORE check-in. I tried to cancel on-line within the time frame, but the website gave me a different date than the company email. I then sent a "message" and tried to wait for response to my email and... NOTHING. I then contacted them by phone and the rep said "non-refundable" to which my response was "you do realize we are in the middle of a global pandemic". The rep said "let me put you on hold and see what we can do" and then they HUNG UP ON ME. HORRIBLE, HORRIBLE, HORRIBLE customer service. What kind of ethics do you, as a company, have if you do this to customers in a public health crisis? I will NEVER use this company again.

Have spent 6 hours today trying to sort my tickets out, I purchased 2 adult tickets one for and one for my sister ive gone onto turkish airlines to pay for allocated seats to find that my ticket is down as a CHILD ticket with them, I have rang them and they have said its an admin error on travel ups behalf half and they need to call them and change them to adults tickets I have emailed about 5 times and called 4 times each time with no response and the phone being put down the last call I was promised a call back which didn't happen!

Ended up paying for the room at check in because Best Western attempted to cash voucher but it was declined. Still waiting on
Travel up to respond to my complaint

I had bought a tickets 4 multi stops from Travelup 1St time by Skyscanner. Before payment & double check the flight, date, time. After confirmation email came back to me. It's wrong with 3 differences flight & time. Call the agency at 9.15pm & booked at 9pm
The staff told me to call admin flight tomorrow 9am-6pm to help me out. Next day call the agency all day with 7-9 staff but all bull$#*! with liar. How on earth booking my flight 3 flight mistake? I will have a meeting in Taiwan at 10 am in the morning & booked my flight at 7.50am. Idiot & good excuse, bad reputation if you want to change the flight, We will charge for the fee that they make money for. Go to hell & d__k head

I originally booked flights from Heathrow to Johannesburg departing 30 Dec 22 and returning 21 Jan 23 at a cost of approx £1240 for 2 persons.

I called Travelup to change the return flight from 21 Jan 23 to 28 Jan 23, which they quoted me an extra £363 per person (total cost now approx £1970 for 2 persons). At this stage I was told the high cost to change the flight return date was die to "seasonality and demand").

When I went online to look at the exact same flights they were £1540 for 2 persons on BA website (booking as if it was an entirely new booking).

I queried the variance of approx £430, and I was told that BA charge a booking change fee of nearly £200.
Upon going onto the BA website to investigate this, the BA website says that the Global Service fee for booking changes is £30.

This means if I had booked directly by myself on BA website, I would have paid approx £1240 (original cost) + £60 (for booking change fees) = £1300

I have now paid nearly £2000, which I cannot get refunded or cancelled.

I would not use TravelUp again, transparency levels are not good, and the general feeling I got was that they will tell you any random thing to milk your pocket dry. I felt I was dealt with in an unethical fashion.

Next time I will book direct and save myself being extorted.

Do not use this agency

THE MOST DISHONEST company I have EVER dealt with. I bought a one way business class ticket from them and another one way business ticket from another company and had to cancel both ticket more than one month before my trip due to unforeseen circumstances. The other company penalized me $500 and refunded me within a week. Travel up penalized me over $880 which I agreed but it took several emails to get partial payment of my refund after about 8 weeks. I kept writing to them and they kept saying rest my refund is in process and then stopped responding to my emails. I had to go to my credit card company to get the rest of my refund. DO NOT BUY ANYTHING from this DISHONEST company.