Traveluro

My boyfriend booked a hotel through Traveluro for 7/28-7/30. I came down with a stomach virus the day before our check-in so obviously we had to cancel because HELLO I was SICK! We tried to get in contact with Traveluro for TWO days and were finally able to reach someone on 7/29. We made it clear to them that we didn't want a refund, all we wanted to do was reschedule the hotel dates for 8/4-8/6. We even told them we were willing to pay a little extra to change the dates but that still wasn't enough! Long story short, they told us we couldn't do it due to their policy and that I had to provide medical documents to prove I had a stomach virus. Mind you, we had tried to reach them for TWO days! Traveluro has horrible customer service and I will for sure NEVER book with them. My boyfriend has filed a dispute with his bank and we are going to do everything we can to get his $447 back. To Traveluro, if you thought we were letting this slide... YOU THOUGHT WRONG!

I got super sick and the hotel in mexico, Fiesta Americana Cozumel, which was a horrible uncomfortable resort. It was the worst experiencr at a resort and so uncomfortable. I got supet sick and had to leave. The hotel ensured me they won't charge me and cancelled my stay. Traveluro has not answered me all year (yes, it's been 1 full year). I call and email them, but they do not answer. They stole all my money and the resort ensured me they did not get paid. Traveluro also booked through booking.com for some reason and I can't even talk to them because I don't have the booking # or PIN. These people are CROOKS.

So, I became ill and my trip had to cut short and hotel ensured me I will be able to get the refund if I contact third party company (Traveluro). This was back in January 2023. I have been trying to email and phone, but no reply or answer 5-6months later. It is by far the worst experience I have ever had with a company and am out $1000 CAD. AVOID TRAVELURO

I contacted Traveluro about a current hotel reservation that I purchased as NON-refundable - which was MY first mistake. I contact them to ask to CHANGE the reservation - not refund it - I was told no. The reason I wanted to change was because my father-in-law died. We were going to visit him and before we got there he passed away. We wanted to change our booking to the weekend of the funeral but they would not accommodate us. I contacted the hotel directly and was told that they would allow us to change if Travel Eluro would contact me and let them know. Traveluro SAID NO. I will NEVER book with this company again and I advise you to be careful.

I booked a hotel room through them and when getting to the hotel it was not what I paid for and they are taking 5 plus days to help me as I am asking for a refund.

Absolutely useless customer service. Cannot provide the proper billing receipts when asked multiple times.
Do not recommend booking through them. No matter the discount, not worth the headaches.

I used this site to book a local hotel about 5 days in advance. It was a great price, but non refundable. I didn't think much of it at first, but ended up googling reviews about the site since I hadn't used them before. There were so many bad reviews that my anxiety got the better of me. I ended up emailing them right away asking for further confirmation and any type of guarantee that the booking went through. They responded a few hours later saying they confirmed with the hotel and sent me the hotel's confirmation number. They also sent me a text with a special "VIP" phone number to call if there were issues (the number was indeed different than their regular number). When I got to the hotel, check in was completely smooth! Not a single issue! I was in shock that I somehow managed to get a room in a 4 star hotel SO steeply discounted, especially from a site that so many were calling a scam. That being said, I'm not sure I would use this site to book anything outside of the country, or even outside of my state. The other negative reviews still make me wary. I'm giving them 4 stars for a couple reasons. 1) I have 3 separate confirmation numbers from them, and only one actually matches the hotels confirmation number format, and 2) they seemed to respond to emails rather quickly, but they included numerous grammatical errors and were rather vague, didn't help much to soothe my worries.

They are SCAM! Run away from them. They have teams to fight with your valid credit card dispute even they have not provided the services. Be very careful!

I booked a leisurely trip to Pismo Beach CA, which is located in Central CA., over a month ago. I purchased a non-refundable room, because I live in California, where our winters normally are mild. However this past January we have been hit extremely hard with unusual bad weather including flooding, and high winds. Because I didn't want to jeopardize myself or my mother on our safety, I sent an email to Traveluro requesting a cancellation because of the severe weather and indicated in the email that severity of the cancellation. The customer service representative wrote back to me the following day, indicating that I did not request a cancellation request within a timely matter, ( two weeks prior to my arrival) and therefore I was not entitled to a refund. Mind you, the state of CA is now under a State of Emergency! Furthermore, the customer service representative didn't note the correct name of the hotel I was booked with, which tells me that she didn't even read my email. It is apparent that Traveluro could give a crap on the safety of their customers. Lastly, I attached a photo of Traveluro's cancellation policy, pertaining to unsafe weather conditions,…obviously they do not adhere to.

This company is a scam. You can not speak with anyone in the United States. Please DO NOT book with them, you will save yourself money and time. Listen to the reviews.

Although the rate is decent, you can not reach anyone by phone. I have tried and tried. This is ridiculous! I will gladly pay extra from a different site in the future!

Do not book with this company. They work in the hospitality business and they have the worst customer service. I will never use them again. If I could, I would give them a 0.

I called to get a refund on our hotel room a week prior to our stay due to the event being cancelled. They told me they would have to submit it to their escalation team and that I would hear back in 24-48 hrs. No response. I email them again...no response. I call them - select the refund department and the phone just rings and rings. I call back and select the booking department and they answer immediately. Give me the same run around. I'm told someone will call me today...instead I get an email telling me they they could not refund my room and gave me a list of to-dos that I would need to fulfill to possibly get it refunded. I called the hotel and they said it would be fine if they refunded my room. They are blaming the hotel, however it is Traveluro that has my money and the power to refund it. Traveluro put zero effort into refunding my room. I do not believe a word they said. They are greedy, scam artists at best. Apparently they need the money more than my Family of 5. I will NEVER book through them again. Shame on YOU, Traveluro.

This is $#*!ing $#*! company biggest scam company never Book anything from this site. This company is full of scams never Book mother $#*!er company they didn't get my refund

NEVER BOOK WITH TRAVELEURO. THEY WILL NOT ISSUE YOU A REFUND FOR WEEKS EVEN WHEN THE HOTEL ISSUES ONE THE DAY OF. THEY ARE SCAMMERS. AVOID AT ALL COSTS!

Customer service our sources to the Philippines where they do NOTHING to assist you.

I booked a room at Fort Pontchartrain in Detroit through Traveluro back on December 22nd 2021 for July 18th 2022 for $143.00. When I arrived at the hotel they had no reservation for me. I ended up having to pay the hotel $321.35 to get a room. So I ended up paying $464.35 for a room that was suppose to be $143.00. I have been going back and forth with them and the hotel trying to get reimbursed for over a month now. Traveluro never paid the hotel so the hotel can't help me. I finally had to file a complaint with my credit card company with the advice of the hotel to get it resolved. The Account Manager at the hotel said they have had other complaints about this company. DO NOT use Traveluro / Splitty.

Me and my travel From Vancouver to LA, we booked hotel from this website, however we be hotel for check in on June 30 around 10:15, they told me they cannot find our booking, then we call this website nobody pick up, next day we called somebody received call but they doesn't wanna refund, so I think this is totally scam website plz be careful

Sharing this review as a real person who booked an expensive reservation and then panicked after reading reviews. This is a legit booking service and I had no issues. Just wanted to put that out there for those of you who have the same panic after booking - and then looking at reviews.

A couple months ago I was planning a trip and found a $500 lower cost for a resort in Jamaica on Traveluro - compared to other options. I found the deal through Trivago. I had never heard of Traveluro but I went ahead and booked it. It never even occurred to me that anything recommended by Trivago could be a scam. I just assumed it was legit. After I spent $5,000 on this hotel - which is a major all-inclusive vacation chain, I didn't think about it again until two days before my trip. A couple days before my trip as I was getting prepared, I logged into the Traveluro website to get the info on my reservation. And it listed that I had no reservations. Then I got a vague text about 36 hours before my trip that said the hotel was confirmed and paid for and they provided a confirmation number that was listed s 0. It was feeling somewhat shady. So I googled the company. And oh buy the reviews are really concerning. I started to panic that I was going to arrive in Jamaica to no hotel - and lose the $5,000 they already charged me. So I called the resort directly to confirm my reservation. They had my reservation in their system. Turns out it was all legit. No issues. Thank goodness.

Traveluro is a joke. As a travel agent, it does NOT reserve the hotel that you requested for. Its website claims that your reservation is 100% confirmed once you receive the reservation voucher but it is NOT true. After it received your money, it does not contact the hotel at all but wait until the last minute to reserve a RANDOM hotel for you. The voucher itself does not guarantee anything. You can treat it as toilet paper.

Shame on you, traveluro and those liars who work for this company!

I am working with my credit card company to dispute this charge and have told my credit card company that traveluro is a scam to protect other users from cheating by it.

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I just called the hotel and they were unable to confirm my reservation. What does this mean?

There is no need for concern. Once you have received a confirmation email which includes the reservation voucher, your reservation is 100% confirmed and you are all set to go. It is common for hotels to wait until closer to check-in date before assigning specific rooms to guests. We will send you the final hotel confirmation number 24 hours prior to check in.
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