Vacasa

Do your self a favor and avoid this company at ALL COSTS!

We had them manage our STR properties and they were absolutely the worst choice we could have made. Unprofessional, never gave the guests enough towels and essentials. Would ask me (the owner) to deal with guests needs (what were we paying them for)? So we fired them and now I host the properties myself and make TRIPLE what they made when managing it! I will never use or recommend them to anyone.

Run away if you see a home listed with Vacasa!

The home we stayed at was difficult to find, the keys were missing to the front door. There were roaches outside on the porches but didn't see any inside. The neighbor was in the back yard more then his own, then again he had a perfect view to the master shower with the lack of actual curtains. Realized we left a couple important items in the rental when we left and called them. Important like my purse and another bag. Was told they would charge us 25 dollars to go look for it even though we told them exactly where both bags were left and had already paid the extra cleaning fee. Not only did they charge the card to go look but they kept my belongings with my wallet and sentimental things in them. THEIVES! Avoid them at all cost.

Received a phone call from VACASA two hours prior to arrival informing us that they were changing our reservation from a 5 bedroom 4 bath home with a pool and two hot tubs with a large outside seating area to(2) two bedroom one bath condos and one hot tub with an outside table that seats four. Imagine 10 people trying to eat around a small table, use just two bathrooms, one hot tub, and not to mention trying to sleep 10 people(adults) in 4 queen beds.
Various issues with both condos -- broken door on dishwasher, refrigerator seal was coming loose causing the door to stay open and when did get the door to close, the freezer door popped open. Chairs in den had broken legs. Poor water pressure in one of the condos.
Customer service wait time was 45 minutes.
No explanation given nor inconvenience credit given.
Renters beware.

I would definitely rent from Vacasa again. We rented this home for a mini family reunion (family members from NC, GA and OH) and it was perfect for us. There was plenty of room for all of us to sleep. The living room had plenty of seating room as well. The kitchen was great for cooking for a crowd - especially the 6 burner stove. The Vacasa app is very good and text and email communication from Vacasa was timely and all needed information was provided.

Wouldn't recommend this company at all. They charge for cleaning fee's and their properties are filthy, it was stressful trying to get into the property. Took us just over three hours trying to get into the property. No one at the office was helpful. It took at a house keeper taking me serious to get any help at all! The refrigerator wasnt cold, dead bugs in window sill, mold and dust every where in the condo, mold on the pillows, trash in the apartment, just horrible. Stay at hotel, better service there. There was no customer service professionalism at all. They only interested in money, not u being comfortable.if they were a HONEST company, they would refund the cleaning fees and more the stress they put us through.

Vacasa sales team was fantastic to get you to join as a homeowner then allows their tenants to do $50,000 worth of damage to your home and denies any responsibility. Their managers are untrained and overworked and do not care about your home. Do not trust your home with the St. Petersburg/Tampa team unless you enjoy taking them to Court for a year after the fact. Caveat Emptor.

We could not make our stay and they would not refund the pet fee or the cleaning fee. Despite there being no pet or cleaning required. I think this was greedy and for that reason alone i will never use or support Vacasa and I recommend you dont either. Airbnb wouldve offered a full refund. I feel stupid for booking through Vacasa.

We have had a number of challenges renting properties managed by Vacasa, generally related to Vacasa being unaware of property details. You're not dealing with an owner, and unlike a local agency, Vacasa isn't local. Recently we rented a property where the utility had notified of a planned outage 60 days in advance. On the day of the outage Vacasa was clueless, even though the utility had notified homeowners and renters. When we asked why Vacasa booked a property with a known utility outage during our stay, they said "we don't control that." They collect the fee and are gone. No support.

This is the kind of company who cancels a reservation on a very ill woman at the last minute!
Stay away!
My Aunt booked with Vacasa a year in advance for a birthday celebration. She was very ill and wanted to spend a last hurrah with a few of her friends and family in her favorite childhood place, Fort Bragg for July of this year 2021.
In June of 2021, this heartless company contacted my aunt and said they were cancelling her reservation due to the lack of ability to get anyone to clean the house. My Aunt offered to get a bonded cleaner out of her own pocket and they still refused.
I am sure that the fact that the house rental prices in that area have raised substantially has nothing to do with the callous and unprofessional way they treated a woman who just wanted to share an experience that would last a lifetime.
If you want to actually stay in the house you reserve, you might want to use a more trustworthy company.
Shame on you Vacasa