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VitalChek has a rating of 2.4 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 3rd among Birth Certificates sites.
This company responds to reviews on average within 21 days
I used VitalCheck to order a copy of my son's birth certificate. It was easy and fast and I was able to pick up the document the next day. Perfect for my needs! Highly recommend! Will use again if needed.
I ordered July 26,2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.
Lady from there called to verify everything when she reviewed my order.She was professional and efficient.Also very pleasant.I received the birth certificate that I ordered in a timely manner.
Products used:
Birth certificate
I'm not sure what other peoples experience was, or why the rating is so low. I had a fantastic experience! The website was easy to use, and I got my documents back fast.
Hello Sue. Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that the service was fast. We hope that you will consider VitalChek for future vital records orders. Thanks again.
I requested two documents online and had it expedited. I received the documents very fast and I am so busy I don't have time to wait in lines. Very convenient and confidential. I will order my documents online from now on.
Hello Mary. Thank you for ordering your certificate through VitalChek. We appreciate the positive feedback regarding the convenience of our online ordering platform. We're glad to hear you were able to utilize our system and thus avoid traveling to the records office and waiting in line. We hope you will consider VitalChek for future vital records orders.
I got my long form birth certificate they processed, shipped and I received it in 3 days time. That's real fast and the price is reasonable
Tip for consumers:
No
Products used:
Birth certificate
Hello Fabian. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I received my order in less than 24 hours. Thank you so much. I really needed this to get a new ID and job. This really saved me
Hello Joshua. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
This process was simple and quick. Order arrived exactly when they said it would. The order was correct with no surprises.
Tip for consumers:
Smooth process
Products used:
Vital records
Hello Gia. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process quick and easy. We hope you will consider VitalChek for future vital records orders.
The online system was amazing and very simple and easy to navigate, just enter the required information and your documents will be ordered and sent out very quickly.
Hello Tim. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process simple and easy. We hope you will consider VitalChek for future vital records orders.
I requested a birth certificate for my grandchild. The process was easy, and I received the birth certificate in less than a week. A-Mazing service. Keep up the good work!
Hello Cassie. Thank you for ordering your grandchild's birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
Vital check #1.
When you answer the questions correctly when getting your item birth certificate. Drivers license whatever your asking for you will receive in the time they say.
I will always use them if I need replacement
Great service.
Tip for consumers:
Great service.
Products used:
BIRTH CERTIFICATE
Hello Steve. Thank you for placing your certificate order through VitalChek's convenient online ordering platform. We appreciate the positive feedback regarding your ordering experience and hope you will consider VitalChek for future vital records orders.
02/22/2024 Received email from Vitalchek stating my husband's Birth Certificate we ordered had been mailed and should arrive by 02/26/2024. It never arrived, I cannot get response to emails, I cannot get a person on the phone (always on hold) and when I just contacted them via chat, the rep said we would need to order another and he suggested UPS instead of mail. No refunds, no assistance, just told reorder and pay again and pay MORE for UPS shipping. NO THANKS!
Tip for consumers:
They do NOT honor customer's orders. If customer's do not receive their documents, they are just told to reorder and pay again. No refunds, No respect.
Hello Lee Anne. We appreciate you placing your certificate order through VitalChek. We apologize that you never received your first order and had to place a second one. Please send us an email with your order number(s) included to vitals.customerservice@vitalchek.com so we can look into this for you. We make every effort to respond to all emails within 24 hours of receiving them.
Last Update: After uploading over a dozen documents proving that I am my mother's son and getting the same generic response each time that they needed "further documentation", I went to the Southern Nevada Health District who pulled up my my mother's records and said they shouldn't be asking me for any of that. Only my ID was needed which was the original ID I provided. SNVD proceeded to approve my request I sent through their website and I had the death certificate within about a week. To add insult to injury, Vitalcheck then charged my card for $14 twice. They say it is a convenience fee. I say it's a scam. They do nothing and receive $14 free money. I am going to start campaigning to get them removed from the states website. If you have had the same problems with them, please email the Governor. If you haven't dealt with them, don't. Just go to the SNHD website and avoid them all tougher. They are just a big scam.
Update: I emailed them as asked for in their response and after 3 days they respond with, "we need your birth certificate". My birth certificate has been uploaded since the first time I submitted it. I guess I will wait another 3 days for them to respond again with probably the same answer. I need to find out how to start a campaign to get them removed from providing this service. This is beyond crazy. Stay tuned. It is now my mission in life and will help everyone else in Nevada.
Original Review: My fiancé attempted to use them to get his father's death certificate and I attempted to use them to get my mother's. Even though I am listed on her death certificate and should be able to order copies at any time, they would never order them. I just continue to get emails saying they haven't received acceptable documents. Same thing my fiancé would receive. Nothing saying what was wrong or what additional copies were needed. Ridiculous. Just go directly through your state and avoid the fees and aggravation.
Products used:
None. They didn't do anything, yet still charged me. Scam.
Hello David. We appreciate you taking the time to share your concerns about your recent experience with our service. We sincerely apologize for any inconvenience or frustration you may have encountered, and we want to assure you that your feedback is valuable to us. If you need further assistance, please send us a message at https://vitalchek-solutions.custhelp.com/app/ask
FACTS
1. I initiated an order which they placed on hold due to pending documents I did not provide.
2. Same day I tried to cancel the order but no option is given for cancellation.
3. Same day I sent them email asking them to cancel the order.
4. A week later they charged my card.
Is it all by an innocent mistake or calculated to steal money?
I have asked them twice already to refund me, and delete my records.
No response yet, I am expecting they will charge my card again.
We appreciate you taking the time to share your concerns about your recent experience with our service. We sincerely apologize for any inconvenience or frustration you may have encountered, and we want to assure you that your feedback is valuable to us. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I have used VitalChek twice this year to retrieve copies of my child's birth certificate and my marriage certificate. In both instances, I was easily able to order the documents online, pay the charges, and receive my documents within a couple of weeks (the birth certificates arrived in 5 days). They were exactly what I ordered and were shipped with care so these important documents did not wind up in lost packages somewhere. I would definitely use this service again.
Tip for consumers:
I did not have to reach out to customer service with any issues so I can't confirm or deny any negative reviews regarding customer service.
Products used:
I ordered birth certificates and marriage certificates from two different states.
Hello Jennifer. Thank you for being a return customer to VitalChek and ordering your birth and marriage certificates through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your orders promptly and hope that you will once again consider VitalChek for future vital records orders. Thanks again.
We have used VitalChek several times over a span of more than 15 years. We have been pleased with their accuracy and the speed with which we have received our documents.
Products used:
Birth Certificates
Hello Toni. Thank you for being a return customer to VitalChek and ordering your birth certificates through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your order promptly and hope that you will once again consider VitalChek for future vital records orders. Thanks again.
I tried this service not knowing if it was going to be fast and secure. I filled in the form and decided to pay a little extra for UPS delivery. I received my birth certificate within a week. Very happy with the service.
Hello Harry. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the service fast and convenient. We hope you will consider VitalChek for future vital records orders.
One of the worst businesses. First, they charged me a finders fee for an order that was never placed, and after I finally placed an order it's been SEVEN weeks for it to be processed. Even worse as they said it could take up to 9 weeks just for processing. What is the point of paying all that money for them to spend 2 and a half months doing nothing? Horrible company with horrible customer support.
Hello Lana. We apologize for the frustration and inconvenience you have experienced while ordering your certificate. We appreciate you taking the time to share your feedback so we can pass it on to the appropriate personnel. If you need further assistance, please email us at vitals.customerservice@vitalchek.com or send us a private message through our Facebook page – Facebook.com/VitalChek (you will usually get a response to private message in a matter of minutes). Again, we apologize for any inconvenience and frustration this has caused you.
I needed to order a copy of my son's birthday certificate. They were accurate and the process was easy. Thanks
Tip for consumers:
No thanks
Products used:
Postal service
Hello Christine. Thank you for ordering your son's birth certificate through VitalChek's convenient online ordering platform. We appreciate the positive feedback regarding your ordering experience and hope you will consider VitalChek for future vital records orders.
Thank you so much awesome for everything u guys are cool people thank you again for everything awesome
Hello Christopher. Thank you for placing your certificate order through VitalChek's convenient online ordering platform. We appreciate the positive feedback regarding your ordering experience and hope you will consider VitalChek for future vital records orders.
It was a easy process and fast and it came in the mail fast it only took bout ten min to do the online app
Hello Billy. Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that the service was fast. We hope that you will consider VitalChek for future vital records orders. Thanks again.
I followed all of the steps required in obtaining my birth certificate and after 10 or 15 business days, it was in my hands! They are 100% reliable in their words!?
Hello Peter. We appreciate you placing your birth certificate order through VitalChek. Thanks for the positive feedback regarding your ordering experience. We hope you will consider VitalChek for future vital records orders.
I order a birth certificate and I currently live in Germany. I received it within three days. It doesn't get any better than this. Thanks a lot!
Hello Marc. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I moved and needed lost birth, marriage and divorce records to obtain a new driver's license for the state. I was immediately overwhelmed by the thought of standing in long lines, crowded rooms and waiting weeks for the certificates to arrive and as a handicapped person the task was daunting.
I decided to check the internet to see if Vital check was online and to my surprise they were so I filled out all the information by checking the boxes, submitting my fee and voila done. Not only is the information easy to fill out but the process was pretty fast then my certificates were at my door within a few days. What a lifesaver Vital Check is and I highly recommend utilizing this easy online service for obtaining any vital records.
Products used:
Vital records super easy and fast delivery on my dest within the week of ordering.
Hi Lynda. Thank you for ordering your birth, marriage and divorce certificates through VitalChek and sharing your positive feedback about the ease, convenience and timeliness of our service. We appreciate your referral of our service to others. Thanks again.
The website was very user friendly the process was easy to check out the only thing I didn't like was the extra fees that I had to pay just to get the birth certificate which was only about $12 I ended up paying almost $30 total but I got it also in a very timely manner so ultimately I got what I needed and got it fast so therefore it's a five star thank you
Products used:
Birth certificate teplay
Hello Tanya. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I dont think being asked to write a review of over 100 characters is appropriate. My product arrived faster than anticipated, thank you
Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that you received your order sooner than expected. We hope that you will consider VitalChek for future vital records orders. Thanks again.
I ordered my birth certificate and received it in 3 days. There was no problem using my debit card or anything ot was shipped and received in prompt time Thank you VitaChek.
Products used:
I ordered my birth certificate
Hello Eula. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders. Thanks again.
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Hello Mary. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.