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VitalChek has a rating of 2.4 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 3rd among Birth Certificates sites.
This company responds to reviews on average within 21 days
I used VitalCheck to order a copy of my son's birth certificate. It was easy and fast and I was able to pick up the document the next day. Perfect for my needs! Highly recommend! Will use again if needed.
I ordered July 26,2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.
Order arrived less than a week after placed. This is a great service. I highly recommend. Will definitely use again.
Hello Kevin. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a very timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I never received my birth certificate and no refund I would like to get my birth certificate!
Hello Frederick. We appreciate you placing your birth certificate order through VitalChek. We apologize that you have not received your order yet. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
From the time of order placement to receipt of death certificate was 5 days which included the weekend. Fast service and shipping. Overpriced but well worth it.
Products used:
Death Certificate
Hello Tina-Marie. Thank you for placing your certificate order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received the death certificate you ordered in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
This site made it very easy to get what I've been trying to do by other sites and mail for the last 11 years, AND got it here in 30 hours.
Tip for consumers:
I definitely recommend that you use this site.
Products used:
Birth certificate.
Hello Tim. Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
My certificate arrived, in perfect condition and before i expected it. Tanks you. On the downside I found the service expensive.
Hello Rafael. Thanks for ordering from VitalChek. We appreciate you taking the time to share your feedback regarding your ordering experience and are glad to hear that you received your order earlier than anticipated. We hope that you will consider VitalChek for future vital records orders. Thanks again.
This app was very easy to use. I received my brother's birth certificate sooner than expected. Third time using this app. Never disappointed.
Hello Blaire. Thank you for being a return customer to VitalChek and ordering your certificate through our service. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your order sooner than expected and hope that you will once again consider VitalChek for future vital records orders. Thanks again.
Yes I received my order I got my order on the April 11th 2024 of this year I am confirm my order of that order
Tip for consumers:
I don't need
Products used:
On line
Hello Kayla. Thank you for placing your certificate order through VitalChek's convenient online ordering platform. We appreciate the positive feedback regarding your ordering experience and hope you will consider VitalChek for future vital records orders.
This company is horrible. Still awaiting my document and no returned calls or follow up from them. DO NOT get ripped off by this company.
Tip for consumers:
Just don’t use this company.
Products used:
Purchased a document
Hello John. We apologize that you have not yet received your documents and that your customer service experience was less than stellar. Please contact us with your order number so we can look into this for you. The quickest way to reach us is by PM at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Easy to use and fast service! Delivered to my door. I was able to track my certificate also! I also liked the follow up from the company!
Products used:
Birth certificate. I preferred the expedited/certified option
Thanks for ordering from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience and are glad to hear that the service was fast. We hope that you will consider VitalChek for future vital records orders. Thanks again.
I received my sons BC in a timely manner and it was very easy and simple to pickup and the staff was very sweet and understanding.
Products used:
Birth certificate
Hello Alana. Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
Don't trust Vitalchek, I ordered my birth certificate twice and they love to try and take your money, they don't know anything about tracking or the certificate at all they'll just tell you they're a third party company and you will just have to wait until your documents arrive. I've waited patiently for them since July 8,2021 and it's now late October, I'm just trying to get a state I.d. or drivers license because I don't have my original birth certificate! I still haven't received my documents and honestly from these reviews I feel like I probably never will or it's gonna be some new excuse from them saying there's nothing they can do. You're probably better off getting any documents you need in person, don't even waste ya cheese.
Tip for consumers:
JUST DON’T SERIOUSLY, some people say they receive their documents on time but consider them the lucky ones. You will not be satisfied
Don't order anything from here. They never give any response on time. For me it's been a month waiting for the response.
I submitted document perfectly well, all items are good however they still say a list of parameters are missing. A very generic reply but what is actually missing no on reply. I only got a call once initially from them to ask if I want to expedite so they can charge 20$ after that they never called. I am going to county office for a new application now. Don't be attracted by their ad which says #1 service, I tell you they don't deserve any rating. 0 rating #0 service
Tip for consumers:
Don’t use ever
Products used:
None
We apologize for the frustration and inconvenience you have experienced while ordering your certificate. We appreciate you taking the time to share your feedback so we can pass it on to the appropriate personnel. If you need further assistance, please email us at vitals.customerservice@vitalchek.com or send us a private message through our Facebook page – Facebook.com/VitalChek (you will usually get a response to private message in a matter of minutes). Again, we apologize for any inconvenience and frustration this has caused you.
I ordered my birth certificate in June and 7 months later finally received the email that my order has been shipped. I haven't received my order yet but hopefully it'll come in the next week. 0/10 would never recommend using this service again. Just call your local county office and ask them for help. Much faster, cheaper, and overall a better experience than through the state.
Tip for consumers:
Don't order anything through the state of NY. Contact your local county clerks office.
Hello Marissa. Thanks for ordering from VitalChek and sharing your feedback. We are sorry that your experience didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience next time. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Again, thank you for your feedback.
My order was placed on May 2,2022 with an expected delivery of 90-100 days (which in itself is ridiculous). The state offices for the records have been operating normally for quite some time. It's 99 days later, and the website still shows the order in process. There's no excuse for this taking so long, and you cannot get an answer from customer service. They are now showing an estimated delivery date of November 28,2022, which is 200 days! Terrible, unreliable company with deceptive advertising.
Hello Michael. We sincerely apologize that you have not received your order yet. Please contact us with your order number so we can assist you. We'll be happy to reach out to the vital record agency on your behalf to see if there is any way the process can be expedited. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I will never recommend the use of this service. If I could rate it a 0, I would. Non-refundable service fee, regardless of if you cancel your order or not. Enjoy my $12.95. Find your local vital records and go there directly. Was much easier for me overall.
Tip for consumers:
Research your local vital records office and try to go there instead.
Products used:
Record acquisition.
Lots of questions out on the web, yes it's real. I am not sure about the other websites but this one is. The state of New Jersey directed me there. Than I read they only send you the website after you pay. Not true, I received my birth certificate in less than a week. Thanks Bonnie
Tip for consumers:
That I needed my marriage certificate too
Products used:
Birth certificate
Hello Bonnie. Thank you for ordering your birth certificate through VitalChek and sharing your endorsement of our convenient online ordering platform. We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.
I never received the birth certificate after paying over $43. I needed it quickly and now it is too late. I am asking for a refund but told "there is nothing they can do." On a previous phone call, It was suggested that I pay a second time & just reorder.!
Tip for consumers:
Do not waste your money & time
Products used:
Received nothing at all
I have personally used VitalChek many times over the past several years, most recently to obtain birth certificates for myself and my son (Maryland and New Jersey, respectively). On both occasions, the transaction went through smoothly and I received the documents in a very quick turnaround. In fact, with my son's certificate, I was anticipating issues due to a very sudden move, but VitalChek worked with me to coordinate hand delivery of the document to our new address, with no extra costs. I highly recommend them.
You have the option of a 8 week delay for a birth certificate or "expedited" with the aid of Vitalchek, a subsidiary of a subsidiary of a British data mining multinational.
They apply roundly their processing fees to an already extortionate price tag paperwork that should be processed and shipped for FREE by our government. They wait an agonizing 5 days to "verify" the immaculate information originally sent on the online form and then after receiving ID in the form of a scan, have graced themselves with another week of down time.
To compare, here in France, I make a request for paperwork, online, for free, it arrives in under two weeks with no surcharges for duplicates. It's pathetic to be castrated by this private business in a so called developed country.
Tip for consumers:
If you have the time, send the request by mail early and avoid their service. Otherwise, call and verify that they don’t need your ID as well.
Products used:
Birth cert, Marriage Cert
Vital Chek will charge you for processing, only to later advise that you must get a notary to sign a document in order to process your order - effectively preventing you from processing birth certificates online regardless. Would not recommend paying this company as you won't save any time or money from doing so.
Hello Christopher. Thank you for ordering your birth certificate through VitalChek. While the circumstances surrounding your birth certificate order required you to have documents notarized, most order placed through are verified electronically and require no notary stamp. We apologize for the inconvenience this has caused you. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I had a great experience with vitalchek.
Applied through their online portal. Instructions were very clear. Applied for my daughters birth certificate on August 26th and got it by September 1st. Did pay for UPS express shipping.
I have never been able to order any of my children birth certificates (copy) with out waiting weeks. We ordered my husbands BC (Couldn't find it after a move) and it showed up in less than 24 hours! I will definitely be letting people know! Thanks so much!
Tip for consumers:
Use the next day service! I still can’t believe we got his BC in less than 24 hours! Amazing
March 2022 I ordered my birth certificate. New York City. Sent email saying it would arrive in May. It's now December and they say that vital statistic in N.Y. Is responsible. NY says it's the post office's fault. Either way my aunt died and I wasn't able to go see her out of the country cause I needed my birth certificate to get my passport. Both Vitalchek and vital statistic in NYC are petty and thieves. But, karma will get back at you guys. Better hope a family member doesn't die. You'll see how much damage you caused for a petty $23.03.
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Hello George. Thank you for ordering your vital record through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you found the process quick and easy. We hope you will consider VitalChek for future vital records orders.