VitalChek

I placed an order thinking that I could get a copy of my birth certificate online to renew my driver's license living in a new state. For four days I've tried on multiple occasions to reach someone in customer service and waited over an hour on two attempts regarding my order status or to talk to a live person. I have not received any follow up email as I have sent in all the documents I need to get a copy of my birth certificate. I even took a picture of myself with the day's date for proof to show that I am the person. They also lied and made it seem as though I could get a printed copy online that day, which after going on close to a month, I sent them an email stating that I would like a refund, which they don't care about helping you at all, since they will take your money by stating that the $7 processing fee is nonrefundable. Which is the only reason I tried going through their copy in the first place was to get an online copy.

I logged onto VitalChek to get a copy of my birth certificate. I paid and waited. It tool SIX months almost to the day. Every time I called to ask for an update there was an excuse about a backlog.
Just be aware. SIX months.
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I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. One week later I had a copy from NY state.

They falsely claim that you can "void" a payment and get your money back via a diagram of the website using tabs and options the website doesn't have. These people need to be shut down. They too $56 dollars and did nothing

My best advice is to just go through your county recorders office since it's cheaper and doesn't steal your money and deliver nothing

A terrible company whom doesn't understand how to communicate with their customers along with shady practice while trying to steal your money. When you place one order, they secretly create two orders. They'll charge you the first one and when you give them all the information they need to send your documents to you. They will start processing the second phantom order. When you refuse to give them the information again, because you've already done it once, they will still charge you a processing fee. Even though you never made a second order.

I submitted an order to receive a certified copy of my child's birth certificate. Verification was needed so I submitted a photo copy of my child's original birth certificate and a picture of my driver's license. As soon as I submitted the verification I started receiving multiple emails that verification is needed, again. After several weeks of this I became fed up and called. The customer service representative was extremely rude from the get go. Of course this didn't fly well with me so I returned the rudeness and then was hung up on. This company is a scam. In the long run, I realized they didn't charge me the $30 I agreed to for a certified birth certificate but instead charged me $11.95, a month later, only to deal with their hassle and rude customer service.

Ordered a death certificate from them. They immediately acknowledged the order and charged credit card. When I inquired about when I would be receiving the document, they claimed they never received the order. When I asked for the money back, they stated "since we do not have an order on file, we will not be able to provide a refund."

My father passed away in January of 2021; After a month, I applied for his death certificate through VitalCheck, and they requested more documents before proceeding. Once I uploaded the papers on their website, the application was pending, and it never moved from that status. I contacted them dozens of times thru emails and got negative results. They ended up taking my money, and later they sent me an email saying that the case was closed. You are not able to talk to them on the phone either. They have no respect for people that have suffered a loss of a loved one. They want your money without providing the service they promised—what a business model. I recommend doing it yourself or finding a different company.

Absolute scam of a company. Paid and never received. Called and each time was put off to another number which deferred me back to the original number which said I had to 'pay again'. Total scam of a company. Don't waste your time - 5 months and $49 USD international. Completely legit review - these people are scammers.

Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. Ok fine I understand. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! I have until July this year to turn this into immigration for my husband or we have to start everything all over again! Such waste of time and money don't use this service!

No where does it state that if you were adopted or have an amended birth certificate that you SHOULD NOT use this service. I threw away $79. They make you pay the shipping up front and still ship out a notification that says they couldn't find it on a fake certificate. WTF. I called their phone number I found online and no return call in a week... NO customer service what so ever. I had to hunt for that number. And our government endorses this... I don't even know what the alternative is. Other sites show 4.5/5 star reviews for this place and everyone saying "it's legit!" WELL I DISAGREE!

Please do not waste your time or money on this service. It is terrible! I requested a birth certificate and have been waiting for over a month. I still have not received the document. I've attempted to call on several occasions and cannot connect with anyone. How long can COVID be used as an excuse to not pick-up the phone? Fortunately, I found a local office that is run by a neighboring county which was open to service my request. I was in an out within 10 minutes.

I paid the $20 copy fee & the $10 processing fee, but didn't receive my birth certificate. The VitalCheck representative at *******777, tells me their records indicate it was mailed, and if I'd (have paid the extra fees to) have it delivered via UPS we could track it. Their solution: gave me another/state local phone number to call and sit on hold endlessly. I cannot renew my driver's license & thus couldn't vote today because of this. If you can, visit your local municipality to get your birth certificate. This company is terrible and most likely crooked.

They wait till 5 days before my order is supposed to arrive to send me an email saying my order is delayed. I was depending on this. Been waiting over 3 months for this. I can't get a copy of my license without my birth certificate... I have used this company a few times but this is the LAST time.

Been almost 2 months, they wanted information after information to continue, things I already sent to them. Called 3 times, waited an hour each time, Only way to contact them. I went straight to county records, took less than 2 weeks, much better option.

Placed an order for a copy of my birth certificate in Apr 2022. I subsequently located my original and called to cancel the order. I was told that a request was placed to the office of vital statistics to not process nor send the order as apparently there was no way to simply cancel the order. This didn't make much sense but I was given assurance that I would not be charged. It is now Sep, 6 mo later, and I just received an email that my card was charged and the order was processed. I called again and was told there is no way to cancel nor get a refund as the order has processed. Simply terrible communication and customer service. Do not use this company. They are not necessary to obtain records, charge extra for no additional service with unacceptable delays in sending ordered documents.

This company is fraud they state you will get your documents in 65 days when they know most credit card companies won't refund after 60 when you ask for an update they give you the same $#*! it is in processing,
I am starting a class action suite contact me at *******@msn.com

I should have researched the reviews before I even gave them my credit card information. I filled out the application via online and agreed to the $37 fee. However, when they confirmed my order they add an additional fee for same day WITHOUT my permission. There wasn't even a section for that throughout the application. I called them 6 times and every time I would be placed in hold and then they would hang up. I had to dispute the charge on my end. Still waiting for an update. Honestly don't waste your time. Might as well do it directly through the county.

Placed an order for a birth certificate on March 11th and was told the processing time was 3-5 business days. It is now May 25th and I have just received a call that I can choose to receive a refund after I followed up with them previously on two other occasions asking for an explanation. Needless to say, an explanation was never given. Very, very unreliable service and would NOT recommend if you are needing your birth certificate in a hurry.

I would give a zero if possible. Vitalchek was useless. Charged me their fee for nothing! They sent back emails saying they needed new documentation due to me ordering my birth certificate in a different name. They actually said my notarized signature didn't match. They expected me to get my maiden name that's on my birth certificate notarized. All my ID is in my married name and has been for years! How is this even logical?They would not answer my question about how to get that done. They just keep sending back a message stating I did it wrong. Do not use this company!

This is the very worst company ever to deal with. Rude, charge 3 times the amount the state websites do for the exact same thing. I was assured that I would have my document by a certain date then when this did not happen I was told it was not their problem or responsibility after they sent the request to the state agency and the that the problem was resolved. Customer service is rude and defensive, I have used my option of reporting them to the state.

I had to use them prior for my son's birth certificate, and it went fine. I have to get my birth certificate after a move, and it's like pulling teeth. Driver's License and military ID front and back, and they say the signature is no good. I signed two authorization forms, because one was too light. I get the notarization form in, and after I contacted Customer Service, I get an email with some attitude, saying now they can't see the ID cards at all. Not a very good company and has poor customer service.

Vital check took my money said they placed my order and sent it I have not received my documents in three weeks now. I have tried to respond through their system and there is no response from anyone this is a scam I'm going to report them to my credit card company and the Better Business Bureau

They take your money and don't deliver your birth certificate. They hide behind the pandemic and now don't even have a way to reach them by phone. File a dispute with your credit card, they will try to get in contact with Vitalchek. When they can't, they will return your money and absorb the loss.