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VitalChek has a rating of 2.4 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 3rd among Birth Certificates sites.
This company responds to reviews on average within 21 days
I used VitalCheck to order a copy of my son's birth certificate. It was easy and fast and I was able to pick up the document the next day. Perfect for my needs! Highly recommend! Will use again if needed.
I ordered July 26,2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.
I order a certificate and after 105 days they didn't send it I called them and they told me that they need 100 business days more because they didn't notice that I need one number so they can take the document you just going to lose your time with them
Products used:
Document
I'm only writing this because my "order" finally updated... over a year after I made it! I still have not received the order and at this point, IF I do I will be surprised. The backstory here is lost my BC, needed it for updating my DL. Ordered it here a year ago, forgot about it because life happened. Got the update a year later... am still waiting for it. My point here is, be prepared to wait! If I could give less than one star I would.
Tip for consumers:
Don't!!
Products used:
Birth Certificate lookup.
I received a certificate of marriage with the wrong date, 3 months after I submitted my request. No way to claim a refund. Email exchange is the only way to communicate and the number given for help does not allow you to talk to anyone.
Tip for consumers:
Dont bother. It will not be a legal doc you can use in court. Its only a certificate from the company. And it will be dated wrong. terrible customer service.
Products used:
marriage license certificate
They took my money just fine. But never delivered a certificate, and there is no customer service possibility on their website or anywhere else. They send email, but block responses. No phone, links on their website go noplace. WTH?
Tip for consumers:
Take money, but don't deliver product
Products used:
birth certificate
I went ahead and ordered an official copy of my birth certificate and despite the bad reviews everything seems to be great. It delivered earlier than it said it would. My estimated time was October 5th, and I received it this morning September 24th. I ordered it on September 7th. I had filled out all the online info correctly, and I think that may be why I had no issues. No need to talk to customer support. A. gov website recommended me this this site somehow, and I was skeptical, but it worked out perfectly. If you're in a pinch this will work out just fine.
Tip for consumers:
I would just triple check your vital information is correct before purchasing.
Dont be fooled by this company. The department of vital statistics should be ashamed for partnering with this business. I ordered a birth certificate and paid extra for overnight shipping. They charged me just over $50. Over a month had passed without receiving the birth certificate I ordered. I had to file a claim with my bank because this company did not return any of my calls.
Tip for consumers:
Beware
Products used:
None.
I tried to place an order for a birth certificate after I entered my credit card info it said order could not be completed and didn't receive an email so I tried a few more times and no email. A week and a half later I get 4 emails and they took the $12.95 4 times. A couple of them I tried to cancel and as soon as I did it took the $12.95 from my checking. I email customer service because it seems impossible to talk to anyone, and I've yet to hear back. I want 3 of my $12.95 payments back!
Tip for consumers:
They don't send you a proof of purchase for a week to 2 weeks
Products used:
N9ne
Never received the birth certificate... twice... yet I had to pay their exorbitant fees every time. If your customers are never receiving the documents they've paid for then we shouldn't have to pay the full amounts every time! Seems like a scam to collect triple the amount for a single service. State of Arizona PLEASE use a different company to process these vital records.
I paid and waited 9 months and finally got a letter that they were unable to find the documents and we're not going to refund me.
Do your own research and don't waste your money on this company.
Trying to find my parents marriage certificate and giving them all the information they required.
We finally found my parents marriage certificate in the church they were married.
But this company was unable to research that being frustrated we finally found it on our own.
Tip for consumers:
If they were unable to complete the task
Products used:
They failed to produce
My niece tried to order a birth certificate from them for a child that she is the legal guardian of, and they asked for documentation. Papers were faxed to them. She paid extra to have it delivered asap. The payment was taken. The birth certificate was delivered, but two weeks later there was a $11.25 charged to her card. When she called and spoked to someone about the charge the person had informed her that it was a processing fee and they haven't received her documents. My niece explained that she had faxed them to them and she has the birth certificate already. The lady on the phone rudely said so you had another order because the order number you gave me is showing you missing documents. My niece was told that a processing fee is being charged. My question is how can you charge someone if you didn't have to process anything? I pray that she don't have to use their service again
I ordered my birth certificate 2 weeks ago, paid for UPS overnight shipping and the fast 5-7 day processing. It has been 8 days, and it has not even processed at all. They won't refund me the $18 from the shipping cost and lied about processing time. I needed this certificate for my passport!
I ordered a birth certificate on Dec 2,2021 for a late March cruise. Never received it. Useless customer support. No email responses. I finally called the municipality of my birth and for 1/4th the price I had the document in hand in 3 days.
Not only was the expected delivery time ridiculous they couldn't even guarantee that time line either. I ordered more then 100 days ago and have nothing yet. They can't even bother responding to inquires or provide any answer as to when I can expect to receive the Birth certificate. There Rep says there is nothing they can do
Tip for consumers:
don't use if our life depends on it
Just be careful on filling out the forms. When ordering multiple birth certificates they are quick to charge you delivery fees for each birthday certificate. I got charged 80 dollars for four birthday certificates. I took pictures of how I filled it out. Customer service said there is nothing they can do. So just be careful on filling it out because they are quick to charge you
I ordered a birth certificate from vitalcheck and received a copy which is useless without a raised seal. I contacted customer support and no refunds or credit can be issued. What a POS company this is. Once again, just another company that takes advantage of people.
Tip for consumers:
Save your money. Find a copy machine and do it yourself. Remember, NO REFUNDS.
Products used:
I can't use any of the product I purchased because it does not have a raised seal on the birth certificate and it is required to file for a TWIC card
Hello James. Thank you for ordering your certificate through VitalChek and sharing your concern about the certificate you received. The official "seal" on the vital record can vary from state to state. An official state seal might be raised or embossed, multicolored, or impressed into the security paper the record is printed on. If you have any questions, will be happy to assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
My experience was excellent. Applied for a copy of my Birth Certificate form a county website but somehow got transferred to the state records website and they linked me to Vitalchek.
After the first hiccup, asking me for another copy of my ID, I started reading the reviews and worrying if I'd ever get what I asked for and paid for. I figured if the state trusts them to do this, I'll just go with it.
I uploaded a picture of my ID and within 2 days I had the copies in my hand. I couldn't ask for better service!
Hello Michael. Thank you for looking past the reviews and ordering your birth certificate from VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us. We are glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders.
I recently lost my husband and needed a copy of my marriage license I spent $100 through this company and got a non legible copy of this license no one will accept it they refuse to give me a refund and will not get me a legible copy do not use this company for anything they are crooks!
Tip for consumers:
I paid 100$ for a piece of paper I cannot use
Products used:
None and will never use this company again
Hello Dawn. We appreciate you placing your order with VitalChek and sharing your feedback. We're sorry to hear that you had some issues with your order. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
I live 4 hours away from the county I I was born in and figured I would just use this service so it would be quicker and easier. The fees didn't seem unreasonable although I did pay an extra $20 for expedited shipping. I sent all of my notarized information via fax and they quickly sent me an email and charged my credit card and even sent me a notification stating that my package had been shipped with a UPS tracking number. Upon contacting them after not seeing my package for 8 days the customer service representative told me I needed to contact the County Records Office and they told me they hadn't even received the information from vitalchek yet. Needless to say their service is very slow and their customer service is very incompetent. I would check into the County Records Office first as it is cheaper and also found out that family members can pick up your birth certificate and mail it to you.
It's scam. You will lose money and…
It's scam. You will lose money and time. Ordered birth certificate in NYC for my son in April 2021. Website saying it was shipped 1 month ago. No birth certificate still and Vital check does not respond to e-mails and phones calls. NYC Department of Health and Mental Hygiene hanging up phone on me with this issue.
I requested my certificate 7/6 and was pleasantly surprised when it arrived in a little over three weeks. I needed it to travel and with the site explanation was holding my breath that it would arrive in time. "Proceesing plus three-four weeks for it to get mailed."
Hello Rebecca. Thank you for placing your marriage certificate order through VitalChek's convenient online ordering platform. We appreciate the positive feedback regarding your ordering experience and are glad to hear that you received it in time for your planned travel. We hope you will consider VitalChek for future vital records orders.
I placed an order with VitalCheck on August 10,2021. VitalCheck asks that you allow 40 business days for processing and shipping. I have made a status request, two separate times, and always seem to get the, "run around" whenever I make an inquiry! The customer service agents, that I have experienced, are RUDE and extremely unprofessional... It has been seventy seven days since I placed the order! I was told to exclude the weekends and holidays, as if we've had thirty seven days of weekends and holidays since I placed my order. In each attempt to find a solution to my, "DELAYED" order there never seems to be an appropriate response to why there's a delay or why my status request have remained unattended to. After all the, " hooplah" I requested a refund and was told that it was too late! I plan to take action against VitalCheck! It's no good at all...
Tip for consumers:
Don't use VitalCheck, if it can be avoided!!
Products used:
Birth Certificate
I am a divorced working mother of 5, raising my children by myself. Upon the decision to remarry, I ordered a copy of my divorce records from VitalChek. The only piece of information I do not have is the actual date of my divorce. I received an email from VitalCheck stating that my order cannot be completed. Upon my asking for a refund of my almost $70, I was told that they will not give me a refund even though they cannot provide the service I paid for.
Tip for consumers:
Do not use at all
Products used:
None
I've placed an order for my daughters birth certificate back in December and it's never been delivered! They " claim" it was rejected and sent back February 16th! Why wasn't I contacted? They also stated maybe the post office has it or lost it. The post office said they never received it and i also have informed delivery so how is that possible? I see all my mail on my app before it gets to me! They are hiring a bunch of lazy dumb worker's that's not doing a damn thing but lying over the phone! I will get all of them fired!
Tip for consumers:
Don’t order from them ever! You’ll be disappointed!
Products used:
Birth certificate
This is John from Texas -
I sent you a review about 90 minutes ago. You asked for image, so
Took picture of their receipt, but can't get size of jpg file below 5M. About 7.5 is the best I can do.
Can sent by: wetransfer.com, if you like.
If yes, let me know by email or text *******855.
That 5M limit is a real bummer!
Have wasted over an hour trying different approaches.
Shame you don't accept. Docx files.
Hello John. We appreciate you placing your order with VitalChek and sharing your feedback. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
While VitalCheck makes the process of getting a copy of vital records smooth and even quick, the cost is outrageous! You pay for the document, you pay for the shipping, and then you pay half again for VitalCheck. I live in NC and needed a copy of my Massachusetts birth certificate. $42 for Massachusetts, $9 for shipping, and then $19 more for VitalCheck. And I am told that the cost of obtaining vital records in other states can be even higher. We have come a long way from when it was $2 a copy plus a stamp. Outrageous!
Tip for consumers:
Outrageously expensive. If you can, get your vital records copies in person or by mail.
Products used:
Ordered a copy of my birth certificate.
Gain trust and grow your business with customer reviews.
Hello Christian. We are truly sorry to hear that our vital record agency partner was not able to find the marriage certificate you were seeking. VitalChek is the application processing service for the vital records agency. This means we provide customers with the means to order records online. We process the application, confirm identity and entitlement to the record being requested and process the payment. Once that is done, we forward the order on to the vital records agency who searches for your record based on the information you provide, produces the certified copy of the record and ships it out to you. VitalChek does not have access to the record files to confirm that a record actually exists based on the parameters entered during the application process. Only the vital record agency can do that. We apologize for the inconvenience.