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VitalChek has a rating of 2.4 stars from 272 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. VitalChek ranks 3rd among Birth Certificates sites.
This company responds to reviews on average within 21 days
I used VitalCheck to order a copy of my son's birth certificate. It was easy and fast and I was able to pick up the document the next day. Perfect for my needs! Highly recommend! Will use again if needed.
I ordered July 26,2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.
Had no choice but to use this company to obtain a copy of my marriage license. They charged me $60 up front and asked that I print a form and sign it with my husband in front of a notary. No big deal. We went and did that, uploaded the document, and received a response that our names were incorrect and we needed to start the process over. They weren't. I've been reaching out to Customer Service every single day trying to understand what they need to process our request. No one answers their phone (I'm sorry, but how long will companies use COVID as an excuse to literally ignore their customers' questions) and no one responds to support emails. Just be prepared to pay up front and not get what you paid for.
Tip for consumers:
Don't use this site if you have a choice
Products used:
Marriage License Auth Form
I requested a death certificate and after several inquires, they stated the agency sent me a letter that I did not respond to. I tried to inquire on the status of the "letter" again and they didn't reach out to me or the agency to help secure the certificate. Now they are charging ME a cancellation fee. They got paid for NOTHING... No customer service person called me or tried to provide me a status. Do not use this service. They only take your money and provide NOTHING.
Tip for consumers:
DON"T USE IT
Products used:
NONE...product NEVER provided.
Awful customer service. I ordered two birth certificates on February 22nd 2022. The set delivery date was supposed to be April 5th. I patiently waited to June 23rd 2022 to reach out. I was told because of covid they were having trouble processing orders. I have been given the run around about my order and receiving a refund. Personally I would take the time and effort to go and get my legal documents in person instead of using vitalchek they are a scam
Tip for consumers:
Scam service
Products used:
Ordered birth certificates got none ...
I ordered a marriage certificate because I lost the original and what I got over the mail was a certified copy saying that after looking for the record they couldn't find it. Are you fuc**ng kitting me?. Aren't you supposed to look for the record before charging for the service to see if the recorded document is available?. Total SCAM!
Tip for consumers:
Besare
Products used:
None
Horrible company. Ordered my birth certificate so I can get a passport on December 15th it is now February 14th. Two months. Finally called no one would pick up the phone after several attempts over several days. They did finally get in contact with me via email stating that they were just now processing orders from november 25th and for reference I ordered mine on December 15th. Looks like I wont be going to Europe. This company is so bad that I want to give it a zero but, that's not possible so I give it a ONE.
Camt say enough anout this company
After waiting almost a year to get my birth cert from another company and getting every bs excuse I went with Vital Check
They told me 10days to get my birth.cert I had it in.3 days
It was only $49
Wow what a great job
Personally I had a great experience with vital check. I needed a birth certificate with the seal to get a passport, and I ordered it before Thanksgiving November 20 and it said it was shipped on November 24 2021 and I received it Monday, November 29. A signature was required and I had no issues. I was a little skeptical at the reading all the comments, but I will recommend them to my family and friends specially for passport needs.
I requested a copy of a marriage certificate. Paid $40.00
I was told processing time was 6-9 business days. It's been a month. Tried calling multiple times. No one ever answers after 1hr on hold. Tried to contact them through chat. The chat was cancelled, stated there was no one available to chat. I'm thinking I was scammed out of money. I'm trying to figure out what to do next.
I am trying to get a copy of my birth certificate. I send them all the information. I got an email to confirm the information. I called them. Hold time was approx 45 min. I verified all my information. I got an email that my order was shipped. Then I got a certificate saying that they didn't find it. No refund. I called them they insist I entered the wrong city. I have to apply again and pay again for them to send the information to NYC instead of NYS. Very frustrating.
Their a rip-off. Just go to the county office and save time and money. Wanted me to get it notarized again because the stamp wasn't done too their liking. Didn't get the document and they took the money.
We needed a birth certificate for the newly required drivers license renewal.
The process was simple. They sent an email when the birth certificate was processed. The birth certificate arrived exactly on the day they said it would arrive when it was originially ordered. I highly recommend them
When I ordered a birth certificate from them, they didn't tell me before I paid that it would be a 20-25 business day turnaround. At day 30, I contacted them, waited on hold for 30 minutes, and was told it would take another 2 months! I asked them to refund my order, they asked for all the info I already gave them on the order and said they couldn't guarantee that they would cancel it. I did a chargeback on my credit card. Total scam company.
Products used:
vital records purchase
I ordered my birth certificate in January. JANUARY! No email confirmation or order number. Last month I placed another order. I received a reply (your response time for help is unacceptable) that the first order from July was still in the works and they would cancel the 2nd order. I received a shipping email with order number and tracked it with USPS to arrive today (Sunday). It was updated that the address on the label was ineligible and VitalChek requested to be returned. WHAT THE HECK? I received an email that if I don't get it within a few day I had to email someone else *******@health.ny.gov. Why? I asked for a Manager name and phone number to file a formal complaint. Got no response. Hire more people, respond to people problems quicker. WORST COMPANY EVER
Tip for consumers:
Avoid this company if at all possible. They are horrible.
I should've known better!
This is my second time ordering from vitalchek.com and it's my last time. Yeah, I should've learned from my first experience a few years ago with them.
I ordered EXPRESS the first time and it took forever to come. Now this time it's the same thing. THERE IS NOTHING EXPRESS ABOUT THIS COMPANY - accept the price!
Please! Please! Please NEVER order express from vitalchek.com! If you're going to use them, just order everything the "regular" way.
This place will not get the chance to burn me again!
Hello Krystal. Thank you for placing your order through VitalChek. We partner with more than 500 vital record agencies across the U.S. Each agency has its own unique requirements and therefore can have different processing times. While some agencies process the orders we submit immediately, most process orders in a matter of a few days and a handful of agencies are backlogged and take significantly longer. We apologize for the inconvenience. If you have questions, please contact us so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek where you will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
Paid the fee on Oct 5,2020, and I never received the birth certificate or not even any update as to the application. That was 7 months ago. It can't take that long to press and button and print out a birth certificate. Their support phone number is disconnected and any contact emails only go to the ether world. Unfortunately, NYC directs any applicant thru its Bureau of Records to use exclusively VitalCecheck -- a Lexis/Nexis subsidiary because of Covid 19. Given VitalCheck's incompetence, New York should cancel this contract.
Tip for consumers:
Avoid ordering through VitalCheck
Products used:
none. NYC Bureau of Records directs consumers to use VitalCheck. No other option.
Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. I spent 30 minutes waiting to 'chat' with her, as well as 1 hour, 10 minutes twice when I tried to call customer service on two different days at two different times of the day!
My suggestion is DO NOT deal with VitalChek! They charge you up front, and do not refund your $$ no matter how bad a job they do!
Tip for consumers:
Do Not Use! I found it quicker to drive to County Bureau of Vital Statistics, than to wait for VitalCheks to process my request. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said weren’t good enough!
Products used:
None, they made it impossible to submit required documents
Hello Maureen. Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free reach out to with any further comments, concerns, or suggestions you wish to share. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.
- Even though my order was shipped back to the sender by UPS because I didn't pick it up in time, Vitalchek went the extra mile and contacted the sender to have it mailed to me AGAIN via USPS for free. This is a good company that cares about the satisfaction of their customers: Even though they were well within their rights to have me repay a processing fee without doing a thing, they fixed MY mistake in order to secure my satisfaction. I definitely recommend them to anyone ordering records.
Tip for consumers:
In life, gratitude is rewarded
Products used:
Record processing service
I ordered a Birth Certificate and received a Certificate of Live Birth which is incorrect. When I explained the difference to the customer service people they refered me to call the town and the town said that they only print the Certificate of Live Birth. If that was a selection I made I would accept this as my mistake but I ordered the correct document and none of them are helping with a suitable resolution. I just want what I paid for; 2 birth certificates.
Hello Brent. Thank you for ordering through VitalChek. We always aim to deliver a great experience and are disappointed when this doesn’t happen. Thanks for taking the time to bring this to our attention.
Just avoid them! I ordered a Birth Certificate in October 2021 they charge me $71.70 + $12.75 after a few days they cancel my order, so I asked for my money back and I did send it a screenshot from my bank account that they charge me and the insist saying that they did not charge me HAHAHAHA
Tip for consumers:
No
Products used:
Nothing, just stress.
They have quite the monopoly set up with this racket, do yourself a favor and don't use them.
Without going into deep detail I can say they burned me.
Tip for consumers:
Don’t use them.
Products used:
Birth certificate
I ordered a birth certificate they never delivered it and told me to contact the county what the hell did I pay you for? Don't buy anything from them.
Tip for consumers:
Never Never ever use this company
Products used:
None as they just steal your money
We are sorry that your experience with VitalChek didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience in the future. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Again, thank you for your feedback.
It has been 60 days since I placed my order and to this day have NOT received my son's birth certificate! I spent $52 to have it expedited and they practically stole my money in front of my face! I called and emailed them and only got a run around saying it's in the State's hands.
I ended up getting the birth certificate at the Vital Records office for just $20 and in 15 minutes! I'm NEVER EVER ordering through VitalCheck! Save yourself TIME and MONEY and just book an appointment at a Vital Records office!
Worse company ever. I sent for my brothers death certificate on June 21st and it was approved, it said i would get it approx on July 7th. Then I get an email saying it's delayed. I called and sat on the phone for 2 hours before someone answered the phone. I asked why it was delayed and she said "I don't know". I waited for a couple more days and today I found out it was canceled. I called and was on the phone waiting for another 2 hours and they said they didn't get all the pages of the will. My fax said they got 6 pages that was all that there was. It seems to me someone didn't pick up all the pages so today I sent all 6 pages with a cover letter 10 times. I need that death certificate to be able to take my brothers ashes to the cemetary. I can NOT wait. I paid you people 112.00 this problem!
WHAT A NIGHTMARE. This is a never ending circle of passing paperwork back and forth, back and forth. Their forms are unclear, then the pass it back after it has been notarized for a middle initial that is in one place and not another - there is no intelligent life here. Large parts of the process are automated, so you get confusing emails, then when you get a different person on the line, they have some pecadillio that causes your application to be rejected. I have 3 masters degrees, spent 30 years in the military - I know how to fill out a form, but this is just crazy. They take part of your money up front, then keep jerking you around - you get told to fix one thing so you fix it, get it re-notarized. Then they find something else - back to the notary to correct that. It is just ridiculous - I have no problem with making things "right", but my homework should be graded ONE TIME and the form should be CRYSTAL CLEAR. Dont waste your time with these clowns.
Tip for consumers:
AVOID IT
What they don't tell you is they are only the MIDDLE MAN and cannot verify anything for you. Unfortunately I had realized it too late after having to order for the second time a birth certificate that one of their employees did not take the time to properly fill out. There will ALWAYS be MIDDLE MEN, but if you are trying to make money in the middle please at least be honest about it instead of representing something you are NOT and then fail to answer proper questions when it refers to such delicate information. I am happy to have been burned by VitalChek - to allow me to WARN others to just manually go through it yourself and fill out the application (the actual pdf on whatever said state website). What they are trying to make in the middle is NOT worth the headache of a grabby company ONLY seeking to satisfy their palate instead of the inquiry of the unassuming customer. I would have given 1/4 of a star, but it doesn't allow!
Tip for consumers:
Do NOT use VitalChek; take the additional steps to get exactly what you need without paying a swinish company to 'process' the online pdf for you!
Products used:
birth certificate
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Hello Rachel. We sincerely apologize for the issues you have encountered with your order. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.