VitalChek

I ordered my marriage certificate through vitalchek on December 21st, 2021. To this day (April 26th, 2022), I have not received any news about my marriage certificate. The estimated delivery was for February 1st, 2022. I cannot tell you how many times I called their office to get an update on my document. I never once received an email with a status update. I had to make a status request almost three times, and they even gave me a refund with no further explanations as to when I would receive my document. It wasn't until this past month that I found out I could order my marriage certificate through the county register of deeds where I got married. I filled out a form online, and the waiting time was one-week maximum.

I want to add that I'm from NC, and it wasn't until about two months after ordering my marriage certificate that VitalChek informed me that the waiting time for it was 120 business days. I understand that this may have been the fault of the state of NC, but VitalChek did not communicate ANYTHING to me through phone calls or email. I doubt I would have known anything if I hadn't called almost every day to check the status of my paperwork. Please do better, VitalChek!

I was very skeptical with all the bad reviews but I placed my order on august 7th, 2021 and got it today, august 10th, 2021. I did pay for expedited and they delivered!

I'd give them a ZERO if I could. Kept getting auto messages sent stating "Sworn Statement not received" from VitalCheck. Called the County Record Dept. and they told me they had received it. Got 3 more messages from VitalCheck stating the same thing then got auto message stating they had cancelled my order because Sworn Statement was not received, EACH time I sent VitalCheck an email telling them it had been received. I had to contact the County Records office my self and they told me they have it and they would contact VitalCheck. After that, VitalCheck stated those are automated messages and we should've ignored them. REALLY? How is the customer suppose to know this. You pay for a computer, no real person. Tried calling them, got message that they are not answering at this time. All VitalCheck had to do was write or call the County Records office.

You need a Wedding Certificate or a Birth Certificate? SAVE YOUR MONEY. Use the USPS express mail, send the county the fee they request with a self addressed envelope. It will get to you just as fast and no headaches.

They take your money for birth certificates orders and then don't permit a way for you to send in your notarized signature. They are a fraudulent company with no one to call.

I dont trust them. To me they are a fraud. Is been 2 wks and they asking me to submit documents. They charged my card and all they can do is have me repeat the same process all over again

I placed an order on July 22nd 2021 for my birth certificate. I was born in American Samoa! I read the negative reviews about VitalChek and took a risk. A month passed by and I was beginning to believe the negative reports. I checked the status of my order and one of the representatives told me to wait another 60 days for processing. I called the customer service line and was on hold for almost one hours and twenty minutes. After two weeks of constantly emailing their company- I accused of them of scamming me and wanted a refund. Unfortunately, they're not scam artists. This company is legit. I received my birth certificate today Sept 11,2021. Don't believe the negative reports about how they never received their birth certificate or it was torn to pieces when it arrived. The only thing that vitalcheck needs to work on is their customer service line. I am satisfied that this company fulfilled their part. I apologize for playing the irate customer. This is what happens when you fall victim to negative reports. Take it from me- Vitalcheck is legit-

I've tried 3 times to get my birth certificate from this company and nothing. And trying to get ahold of a person or even an automated system is useless. I wouldn't recommend this company to anyone

1 star rating. I requested 5 certificates over 3 months ago and received an incomplete envelope over 2 months ago; 2 items were missing, although the note inside said all 5 were sent. Even though I paid for all 5 items, the process to receive a refund for the missing items has been a waste of time. I've made numerous inquiries to both supervisors and reps who made false promises as to the timeline and process. Most of the reps/supervisors I spoke with blamed the County of Los Angeles, even though "Vitalchek" is the entity who I paid. One of my last requests was to Victoria, who said she would place a request for refund and that I should expect it within 5 business days. Today (after 5 business days), I called Cindy to see if my refund was in process. She informed me that no refund was requested, so Victoria did not place the request she promised. Waiting 3 months to receive important certificates and over 2 months for a refund is a failure of customer service. I would not recommend this service to anyone. Btw, the option to upload a "pdf" (proof of purchase) did not work.

Updated: Although most of the process was frustrating, "Cindy" who I spoke with last (2 days ago) did everything she said and more. She promised that she would submit my claim for refund and would be credited (CC Acct.) within 5 business days/10 if something unforeseen occurs. The very next day, the refund was approved and processed to my CC account. If all of "VitalChek's" reps were as efficient as Cindy, it's business rating would certainly improve. I've amended my rating with another star. THANKS AGAIN, CINDY!

While I ordered my own birth certificate, and later my father's, without incident, the problem was with my grandmother's death certificate. The site indicates the relationship that I have to have - no problem. I was then asked to provide my birth certificate to prove my relation (by the way, that was NOT required to get my father's birth certificate), but then was also asked to provide my FATHER'S birth certificate. Really? If I can prove who my father is, the State clearly knows who his mother is. I didn't have my father's birth certificate at the time and, as it turns out, he didn't have a copy either.

I asked the company to cancel and refund since they obviously couldn't provide the ordered service nor had they made it clear in advance that I'd need multiple birth certificates to prove my identity. They indicated they don't refund, so I said never mind then. My sister then DIED, so this wasn't my priority at the moment. When I finally got a copy of my dad's birth certificate - sorry, we've canceled your order, no refund is due.

I don't know why the State uses them still when they have an atrocious satisfaction rating. It feels like a money-making racket. Plan on filing a complaint with the State as well.

It cost more than I wanted it to, but VitalChek got me what I needed faster than the folks who should have called me when my friend passed.

User friendly web site and quick delivery without a huge shipping fee. Will order from this site again.

I needed a copy of my marraige certificate. I had no choice but to use VitalChek. Their ONE job, was to send me the appropriate form. The form they sent, I completed. ONE WEEK LATER, I was told I had "tampered" with the form, and now they were going to send me another form... after I had taken time to go to fedEx to get a copy, then across town to UPS for a notarization. ONE JOB! Send me the correct form! But no. Couldn't do that. Now they are asking me to tamper with another form with different information. After speaking w/a supervisor, who was that Super-Sweet-But-Unapologetic for the lousy CS given to me by her company, she kept asking me if there was anything else? Anything else? She had the energy of someone who wanted to just get me off of her phone. I responded YES! You have wasted much of my time and money w/your companies incompetence, so, please, do not charge me. I am a week out, and will be closer to two weeks out once I get the form notarized for the second time. I did not have two weeks to waste. But Thank You! VitalChek! For wasting that two weeks for me.

Can't make up their damn minds on what documents I need for my husband to get his birth certificate!
They are damn idiots!

If I could have rated this company a -2, I would have. On Feb 11,2022, I put in my mother's name correctly on the first page, then on the 2nd page it asked for her father's name and her mother's name. I don't know how they screwed it up, but they sent me a "reject" letter on March 17,2022 saying they did not have a record for my mother UNDER HER MOTHER'S MAIDEN NAME! I immediately called them to try and get it straightened out, but they said I am the one who put the name in incorrectly, which is a crock of hooeey. They said they would resubmit the request. They also charged me $91. $18.50 of it was for mailing, which they gave me no option but Express Mail. Ha! I had to wait 35 days for a response, they insisted I pay $18.50 to "get it faster"? Horsefeathers! I called today, and they said the sent me another "reject" letter on March 29,2022, which I never received. I DO NOT recommend this company at all. Save yourself some money and download the form from lavote.net and mail it in. Their website says it takes about 20 days, whereas vitalchek takes over 30 days, so the time lost going through the mail is not that big a deal.

I ordered 3 sets of papers. Delivered quickly. Very happy with the ease of ordering and quick arrival.

Simple process. Up to date notices. Has a "real" phone # with "real customer service. Had to call and edit info, easy and competent representatives.

I was able to order a birth certificate and the process was easy and simple! Received the certificate quickly!

I placed and order in March and STILL have not received my 2 birth certificates. They don't answer the phone bc of Covid? Since when can you catch Covid over the phone. RIDICULOUS.

They suc. 7 months to deliver a birth cert. Do not use them. Just kept blaming the state and the covid outbreak.

This company scam they didn't get my license so I can get a passport don't use these people they will have u waiting

Not only is it difficult to get ahold of a representative but I received my son's birth certificate crumbled and with a hole. Do not use

Don't use their services, they are a fake website, as the birth certificate wich I received was fake

No issues ordering what I needed on the site, and received it in a timely matter. Will use it again in the future if needed. I hope this was helpful