VitalChek

They won't refund their fees even if you cancel within hours. Basically making money for not doing anything at all

Check out ANDREW@t Vital Checks customer service response.

After being asked 3/4 times when my tentative date my record will be released or any info to be updated, he shoots me with this passive aggressive emails where he explains how to count to me. I told him in previous emails I excluded weekends and the date I have was the 20th. Then I asked him what date he had. He ignored answering that question. Finally I got this rude email back from him. To be fair he's always been rude, so he gets points on consistency but this is the type of customer care you will get when you inquire about your records.

I regret ever using this SCAM company. I have sent countless emails, I've been calling over and over with 1hr wait times to speak to an agent that always sounds new and ill trained. All my other documents from other states have come in, but vital records was suggested as the method to order you birth certificate on the Virginia website so that is precisely what I did!

Been waiting on my birth certificate because I need a current one (mine is too old for the apostille stamp) and they have yet to respond to any emails or take any of my concerns seriously. Expect to wait 1 hour on hold for an agent to tell you to wait another week or two. When you know you need this important document to get stamped in order to get your visa before your flight! This company can destroy my whole trip, flight, and visa status and THEY DO NOT CARE! How hard is it to order a copy of my birth certificate? Seriously! Worst company ever. Avoid! At this rate it looks like I'm going to have to fly to Virginia and claim my documents myself. Do not trust them and contact your bank since fat chance of them refunding you.

And thanks to Andrew for being absolutely no help and quite insulting throughout this whole process!

It was quick and easy great service. I recommend it to everyone. My document got to be quicker than I expected.

This company charged me for a death certificate I did not order and was charged supposedly nearly two weeks after supposedly making the order
I want my money back and I want it back ASAP

It was a copy of birth certificate. It was Basic information. It did not give time and place of birth.

Beware...I just got scammed for $52.50 and they don't give a crap!
Complete scam! Would NOT Recommend at all!

Overall Expensive. Received in a timely matter. Information wrong on Document. Bad customer service. Very rude n not will to help

They lie. Almost 2 months and no email or certificate. Was planning to retire in June. Can't now. Suck

I went through all the steps putting all my information all my child information for a birth certificate because I didn't have a drivers license I had to go find a notarization person to notarize who I was I don't drive and I recently had surgery on both of my hands so I would have to take a bus or public transportation that's the same cost as it is for the fee I think they need to put more information right there to tell you what you're signing up for and if you cancel this order you have to pay an additional six dollars fee because you don't want to go through with it I rather wait in line then deal with this crap I didn't see none of that when I was signing up for it but then when I called them they said check your email it's additional six dollar cancellation fee come on out you can show that on the screen as I was on there and then every time I try to click on something else it's like enter your number into your pin number like what the hell is going on is this a scam I think the better business Borough need to be contact

What an incredible mess. I needed a certified copy of my marriage license but when I got to the final page before you place the order it asks you for your social security number. I then opened a new tab to quickly check that the website was legit (as I would do with anyone asking for my SSN). And while that page was still open, I got an email thanking me for my order with a receipt showing I had paid $25 for a new marriage certificate. I immediately thought I must have hit 'place order' on accident, but then I went back to that tab and I still hadn't put in my social security number or clicked 'place order.' My bank statement shows the charge came from Vitalchek. Two weeks later, they contacted me and said they needed more sensitive info to fulfill my order, I let them know that I never placed the order, that I never gave them my SSN, and that they charged me for something I never ordered.
I got three different responses: The first response was from someone who said they couldn't find any evidence of any charge or any order, which is funny, because I was able to provide an order number in the screenshot of the bank charge. The second person said that any question about charges or cancellation needs to be done through the Maryland Vital Records Office, which is interesting, seeing as how the charges came from vitalchek.com and I haven't ever interacted with the Maryland Vital Records Office. The third person simply said they weren't sure how this could have happened, and then ended the conversation. Luckily I was driving up to Maryland that weekend and was able to get what I needed for $5.50. I still haven't been refunded the $25. I'm not going to pursue this any further because it's such a small amount, but they absolutely stole this money from me the minute I put in my bank info. Everything about this company is a scam.

I'm in my 7th month waiting on my bc I was born in NC vital ck is blaming the state of NC I have called NC senator's and left msg with them is it coming from China wtf

Easy Day, easy order, quick shipping from California to Maryland. Time spent was minimal, $ spent was for processing was a little pricy.

My mother ordered a divorce decree that she needs in order to obtain VA benefits. It has been 6 months and still no decree. When she checked the status it states that the "time has passed to process." There was a phone number provided but they don't answer or take messages. They took her money ($90) but will not return her emails requesting the status. She only has 3 months left to get this to the VA or she will lose all the benefits for this year. As I told her, they are stealing from the elderly and it's not right.

They finally responded with the statemenIs below They claimed I never responded to their previous emails. I forwarded the emails showing my responses and dates. They then sent an email stating there were no records, I reminded them I had a photocopy of the divorce decree so there were records.

VITAL CHEKS RESPONSE
"New York State Vital Records has responded to our inquiry regarding the status of the order stating that no record was found and that they will send you a certificate stating such."

Their next ridiculous response, which I just received, stated that I should reorder and pay them again. And they are still claiming the information given to them was incorrect even though it came directly off the divorce decree.

VITAL CHEKS RESPONSE

"If the information within the order is inaccurate, they stand a high chance of not finding the requested record.
You may also place a new order, making sure to enter the most accurate information possible, so the correct vital records office receives the order."

And when I told them that was ridiculous this is their response.

VITA CHEK RESPONSE
"Response By Email (Andrew A.) (09/14/2021 05:20 PM)
Dear Customer,

I apologize for any confusion, but this order is closed. The vital records office determined that no record could be found. This completes the order process and I apologize if VitalChek did not meet your expectations."

This is inexcusable.

This company is a scam they take your money and deliver nothing and won't answer to the BBB
Don't do business with them you will lose your money

Over 6 months and nothing. Refuse to refund. Customer Service is a hang up! Its a SCAM!
Fair warn

Ordered BC on 1/17. They were unable to process my credit card, did not contact to let me know for 2 weeks. Contact them on 1/31 to because when I went to check the status online it ( finally send notice that credit card payment wasn't processed). Speak to a representative, she processes the payment & although I ask her why the online form still states that the credit card was declined, she tells me not to worry about it - will update. I see the credit card has processed on my end- but a week later on 2/7-Vitalchek online form still states payment declined. So I call back again, stay on hold for 15 mins while service rep checks on it. Asks me if she can process my credit card again, I tell her no- since I can already see it went through my bank on 1/31. Puts me on hold again to talk to supervisor. Comes back and tells me it's a computer glitch & though they can see it was paid- the system didn't update it. She cannot fix it, nor can her supervisor- they have to get a 2nd supervisor involved and have to call me back. Calls back an hour and half later, says yes can conform payment went through on 1/31 and they just now sent my request to the state to get my Birth certificate. WTF? So sat on payment for a week... no notice. If I hadn't called to check- they would have just kept my money and not submitted the request. It is now 3 weeks and I cold have just submitted my request directly to my state vital records office and not paid these@@#$! To just hold my money and do nothing, I'm still a month out from getting my BC. Oh, and I just checked this order status online... and my order still says payment declined( ironically with a Green checkbox?) The odds of me actually receiving anything is not looking good. Will call back again later today to find out why it still says "payment declined" when I am more calm and less shouty.