VitalChek

DO NOT order from them. Go to your local agency,'it is worth it. It's been 3 months and I'm just receiving my order. I've called a number of times with no answer. I am seeking a refund, and of course, that's slow as well. Save the headache. Go elsewhere!
I wish I could give 0 stars.

Ordered my Birth Certificate in NYC in April, still have seen nothing, have an open support ticket with zero response. This is what happens when civil jobs are given over to private businesses who have no need to actually do their jobs, because they're not held accountable to anyone.

They are a scam. Plain and simple.

Not a scam, but a sham company, should be able to sue the government for things like this. Took more than a month to receive birth certificates necessary for visa application, despite 10-15 day expected arrival. When i called after a month they said they would have to be 'reminded', that was after being put on hold for 4.5 hours, then dropped from my call, then calling again first thing two days in a row until finally someone was able to confirm a shipment. It doesn't look like refunds are available. A birth certificate is not a product, it should be free, and if it's not, there should be a way to hold companies like this accountable for screwing everyone over.

Horrible business practice and going to contact my county about not using them as a service. My scenario is a bit different than most here but just as disgusting. Created an order for a birth certificate. Site said I had to print and mail off the documents, which defeats the purpose of online service. So I cancelled it and just did it in person. As soon as I canceled they still charged my card. They did say they reversed the charge we'll see if they actually do it but still, predatory practice for people who don't check their accounts. Trash company people that work there should feel bad about working there.

I had a wonderful experience. I ordered my birth certificate of March 3,2022 and received it on March 10,2022. According to the website it should have taken 11-14 business days. It was really easy to order, and definitely quick. If you are in need of a copy of your birth certificate, I recommend using this service.
5 stars!

Order placed 11/10/21 with delivery on 12/21. No delivery and very unhelpful customer service. Numerous phone calls to follow up but still no delivery. Refund requested. This company operates as a middle man and cannot do anything to help when deliveries are not received. You are better off going direct to the state site.

100 days to receive a document? Unacceptable. Only time I found this out was when I received the receipt back from them after taking my money. No upfront disclosure. Needs to be a better way. And they won't help me fix it. They just want to double charge me.

Who runs this company?! Every CSR I get on the phone is a Bon Qui Qui. They give canned answers to every question, no solutions whatsoever. I might as well be speaking with a robot. My documents have been rejected by them 10 times! For different reasons and then when all those issues were fixed it got rejected again for the very first reason. What is going on?! Give me the things that need to be fixed and I'll fix them! It almost seems like they're just rejecting it at this point because they're understaffed and don't have time to deal with it. I've been told one thing by one rep and another by another rep. When I bring that up they throw each other under the bus. I spoke to a "supervisor" who was pretty much just Lupe from down the way, she was of absolutely no help whatsoever. It's like the company goes to downtown and asks "who wants a job?" and hires anyone. I have no words beyond this. My mind boggles. It's like a teenager is running this company.

Folks we need to do a class action law suit. These people are crooks.
They charged my credit card twice. Then they said they credited my account back. They charged me extra for fast UPS service. That has been 3 weeks ago. Nothing have i received. They still owe me since I received nothing. I have to go to Vital Statistics to get death certificate. It is false advertising. I am talking to Attorney regarding them plus Attorney Generals Office. Save all you emails from them.

Stop don't use vital check!
Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. You are charged right away and there is no way to cancel your order. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. Went to my local office and got my certificate in less than 5 min. I needed this birth certificate to get my child on health insurance and opted to get the faster shipping option, $50 order and still not here. What a waste of time and money.

I paid $53 for a document from Virginia Department of Health Office of Vital Records one month and one week ago and they still did not send it to me. I could have driven there in two hour and get it prepared in two hours. Absolute thieves!

I ordered a certified copy of my marriage license on 1/26/23. Processing 5 to 8 business days. Received email on 2/3/23 stating shipping delay. Emailed for update on 2/6/23 they replied needed info for order. I submitted the requested information and to date I've not received an updated response. Order still shows processing. You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. It's shameful to say the least and each state should reconsider using them. I've spent almost $60.00 just to wait.

Really abhorrent service. Placed an order for a birth certificate on October 17th, it's DECEMBER 22 and still received no shipping information on my order. My estimated delivery date (November 17th) has already past and still no indication of where my order is at the moment. Will you have you on hold trying to connect with someone, and no one will pick up. Please don't use this service. They need to be investigated for scamming people and low tier business practices, people don't have $$ to be throwing away like that

This is the worst business to ever have to rely on for anything as important as your personal records, these people are $#*!ed when it comes to adult timely business and all their hands are broken because they can't ever ever ever seem to pick up the phone in a timely manner, I've been waiting over a month for my birth certificate and they still don't know when I'll get it or even if its been sent out yet, my entire life is on hold right now just waiting... get a rope now and do yourself a favor!

They charge you before and do not deliver, but have excuses to cover their terrible service, what a waste of time, effort and money. I have had a root canal that was more enjoyable than trying to get service from this company.

Ordered two birth certificates from two different states for two different people. They apparently are not sophisticated enough to keep the two requests separate. They are asking for documentation already supplied and in one case suggesting I will not receive the document but they are going to bill me anyway... and I've already received that document. Bunch of bozos... They should not have anything to do with vital documents.

I didn't know where else to put this. Last night, I spoke to Ana O in an online chat to help me and my partner get out of a seemingly hopeless situation after recovering from homelessness and trying our hardest to get our lives back on track. She single handedly solved every issue we had, and gave us answers to every question we had. I hope she sees this one day. Thank you Ana!

Keep calling and I get your caii is important to us and 45 min later call is dropped. Checked web site and they have me as done but the envelope was ripped in two. Garbage company! Should have gone and picked it up in person. But I wanted to save time. Wrong! And they get a sizable sum for there service. Don't use them!

These people are nothing but a scam. Ordered birth certificate in March just came today 4 months later. Cost of $35 well since I ordered my own for $2 senior discount from state of Michigan. Got it in a month.
Stay away from these crooks.

This is supposed to be a more convenient way to get documents, but it's really a cash grab. I don't know if the local government is getting a kickback from this or, this company is simply allowed to act as a monopoly without impunity. A $25 birth certificate ended up at $63 after all their fees. Outrageous. Nothing but a bunch of thieves.

Tried to cancel my order less than 10 minutes after I placed it. But they are charging me $15.50 to cancel the order because that is their policy. Taking advantage of people that are going thru the grieving process. You should be ashamed of yourselves. I sincerely mean that. You made 15 bucks off of me for doing absolutely nothing. I have nothing to show for the 15 dollars you are charging my credit card. I hope you folks sleep good at night knowing that you do this to people.

They initially required more information from me, then told me I did not have access to my mother's birth certificate. They cancelled my order, but never refunded me. I sent them and email requesting a refund, and was ignored. If you try and call them you have to wait on hold for at least 20 minutes due to "high call volume". They make it sound like they are easily accessible, but do not respond.

I needed my birth certificate in order to get a new license so I can get my handicap disability tag due to recent knee surgery. I spent close to $100 dollars it said processing time 3-5 business days and you pay that much in shipping so you would think it would get here fast. But no it's been at least a month and they could not refund my money. NEVER use them to get your birth certificate because it is just a big waste of time and money.