I purchased an after market exhaust for my infinity Q50 and when I was purchasing it, it didn't say anything about a restock fee. I've decided I don't wanna install the exhaust and I contacted VIVID RACING to return my item, I've never opened the box it's still in its same shipping box not touched and I wanted to return the Item back to them and they said I would have to pay a $345 dollar for restock fee! Huh I've never opened the box just decided not to install it. So now I'm stuck with the product and I will have to sell it on the streets because I'm not gonna lose out on that much money! We are in a Pandemic and all they think about is a restocking fee! They lost me as a customer I will never purchase anything again from them. Total bull$#*!!
I bought a front lip from them and waited a month to find out that they wanted an extra 155 in shipping, which seems like a scam to me. Don't order anything from this company.
First off ordered the tuning box online and then it did not show up for over a week so i called to get a tracking number then days later it showed up then installed it and it did not work properly call back to talk to someone they said you can only email the tuning department. So i did and days later they told me to try some things and nothing worked. I spent hours of screwing around and the machine would go in limp mode all the time and lost several races that weekend. I told them i wanted to send it back for a refund and again days later i get a response. It took weeks to get a RMA number to send it back then it took another week to get a refund that they shorted me mo0ney now i am going around and around with them on getting a full refund and i am eating the shipping. I cant believe this company is in existence. Don't ever buy anything from this company they are the worst i ever had to deal with.
I ordered a part. It came in broken. As soon as I saw it was broken
I called to return it. They say they are trying to contact the manufacturer. So apparently they're just a middleman. This has been going on for over a week. And I still can't get an answer. So they have my money and I have a broken part. I can't return because they won't return my calls or my emails to tell me how to do it. NEVER BUY FROM THIS COMPANY. BAD CUSTOMER SERVICE.
- The good: NOTHING
- The bad: They don't have in stock what they "sell", they don't even know if what they are "selling" in their website has been discontinued until someone put an order. Phone calls take hours to be answered. If you ask for a refund, they just don't pay attention to your request.
- The ugly: EVERYTHING
SO MANY PLACES WHERE TO BUY CAR PARTS FROM, AND I HAD TO CHOOSE THE WORST ONE
The customer service team is USELESS! They lost my exhaust and then found it 2 months later and I had to pick it up my self from FedEx with missing hardware. Then they sent me the wrong muffler for a e90 sedan when I stated I have a e92 muffler, now the exhaust tips are not even. The customer service team will tell you the automated messages and never answer your questions. I would NEVER purchase anything from this website ever again. Autotalent is a website I recommend for car parts, the customer service team is actual people not bots.
WORST place to ever order anything from I bought a shirt throw shifter for my car and it was defective and when I went to send it back it took 2 months to get my money back and I never seen it hit by bank account. Never buy from this place!
The test pipe I bought looks pretty clean they were loose but with a few clamps it'll hold. Sadly I couldn't put them on my car because it was stolen.
Brought several items for my corvette staff was very helpful especially nick went out of his way to get me the products that i needed will definitely purchase again and recommend them to everyone.
Happy Nick was able to help! Hope we work together again!
A+ service. Quick and swift. Called in with part number to verify if indeed thats what i need. Next thing u know im handing the credit card and finishing payment. Recommended.
Mike always helps me out with parts inquiries, availability and prices promptly! He has helped make my experience so smooth that I continue to keep ordering parts from him.
I really don't want to go into detail but I will say as much as stay away from these guys if at all possible.
It's been a nightmare dealing with their customer service.
Ordered my rims at the beginning of July and it's already September and still didn't hear any words from them. Not sure what I wanna do, get my money back or burn that company
Ordered and paid for part July 19/20 was told part in warehouse July 22/20, after not receiving part and getting no responses from numerous emails, left messages, requests to cancel and refund money got Pay Pal involved, they (PP) got my refund of $360.80 in one day August 21/20, BUYER BEWARE this is the first BAD review I have ever filed wish i could give 0 star Frank P
I had ordered a set of Swift sport springs with Austin that were ultimately deemed to have a design flaw by a very well known BMW garage in Jersey. They slip beyond the strut base when driving over bumps and make creaking/banging noises (marring and scarring very apparent). I sent these pictures of the damaged struts to Austin at Vivid Racing after removing the springs (on the car for about 1,000 miles) and he has completely ignored my emails for almost a month after saying he would reach out to Swift. Very unprofessional to leave me hanging when all I want is to hear Swift's end of the product/story. A refund or partial refund seems far fetched when it's obvious a simple reply from Austin seems to be too much. I can appreciate a "Swift hasn't gotten back yet," but being completely ignored for a month is the complete opposite of good customer service. There are too many other companies to get automotive parts from. Stay away and pay a little more for products supplied by a company that stands by their customer.
Super friendly, always asking if I need any help with anything else. Super helpful with helping pick the perfect wheel, thank you guys at vivid racing, and most importantly thanks Eric!
Really appreciate the effort that you guys place on customer service. That means everything, especially during these difficult times. Love my purchase.
James was patient with answering all my questions and concerns. Highly recommended. No regrets or reservations with a recommendation for this company.
Do not buy from vivid racing
They are very liars because of the prices they put on their page. After a week I called to find out what happened and they told me that the price changed.
Hello,
Please reach out to us at boss@vividracing.com with your order info so we can look into this.
Luis took care of me within minutes, answered all of my questions and was able to get my product shipped 4 weeks sooner than any other company I spoke with.
Overview
Vivid Racing has a rating of 2 stars from 763 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Vivid Racing most frequently mention customer service, tracking number and credit card. Vivid Racing ranks 2nd among Car Racing sites.
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- Gilbert, Arizona, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear about the issues you are having with the order. I show we have been actively working on the issue and sending you updates regarding the resolution. If you have any questions or concerns please feel free to reach out!
Thank you.
-Tiffany 480-966-3040