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Vivid Racing has a rating of 3.1 stars from 758 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vivid Racing most frequently mention carbon fiber, car parts, and fast delivery. Vivid Racing ranks 3rd among Car Racing sites.
This company responds to reviews on average within 2 days
I purchased wheels a couple years ago from vivid.super easy process and quick! I came back and bought my intakes for my f90 with a great price.will continue to buy my parts from them.great communication through the whole process.
I called to speak with a sales rep about purchasing tires and getting some information. The sales reps seemed knowledgeable and describe to me how the tires would look on my truck. Once the tires arrive. I placed one of them on the rim and had it placed on the truck. I was told these tires will stick out from the side as I wanted and that was not the case. They were perfectly in line with the truck and that was not the look I wanted whatsoever. I called the returns department and spoke to the manager, Bailey, who said they would return three of the four tires. They would not return the one that was on the rim because it's considered used and not resellable even though it never touched the pavement. I explain my side to her and that these tires cost $850 a piece. She said I can return the three and be charged $40 for shipping per tire. I asked to speak with her boss and she said she is the highest authority in that department and would not let me speak to anyone else. Due to the incorrect information given and lack of help from the returns manager. The customer service rep should have told me he is unsure as opposed to giving me misleading information. I am now $1,000 in the hole and stuck with a tire I will never need. I spent over $3,000 on these tires I will never purchase another thing from this company. A $1,000 to this company is what a penny would be to me. This is just BAD Business.
Its been 3 weeks since i got purchase item without shipping schedule, and everytimes i try to call i need to wait like an hour with wierd music and they closed the call, this is really bad place!
I ordered some doors and wheel adapters the doors came no adapters I waited for 3 weeks called several times finally got someone
They said I recurved the order had to explained it like 3 or 4 times was told I would be contacted by the end of the day no call
It's been at least 3 months I have emailed them nothing I have called and called wait on hold for 45 minutes and call drops...
Would give 0 stars if I could! Ordered my exhaust in March, immediately took my over $700 and have not been given a shipment email and have spoken many times to customer service, sales, everybody but they are all unhelpful, telling me different things all for them to keep pushing back the shipment month after month! AWFUL CUSTOMER SERVICE! It's most likely gonna happen this month too! ESPECIALLY, the fact that when I placed my order it said in green IN STOCK, checked the bottom of their page explaining the shipping on how if its in stock it will be processed in 48 hours and shippedout in 2-3 days, which never happened! THIS IS BULL$#*!! SAVE YOUR MONEY AND TIME AND GO SOMEWHERE ELSE! AWFUL CUSTOMER SERVICE! JUST AWFUL!
Update: they tried to push it back to the end of the year which means it would've been almost a year waiting, so I canceled and got it from American trucks with 3 days!
Tip for consumers:
Go somewhere else! Takes your money immediately without your item being shipped out
Products used:
Didn't end up using it from vivid cause their trash of a scam but ended up getting it from American trucks, which had the same exhaust
I was waiting for a Tuner I bought for way to long with no warning, and the issue wasn't so much the wait more that it took 3 weeks for them to ship the Tuner. When I called in I spoke to Tanner Carver she managed to get everything straightened out and out to me next day, I appreciate her and look forward to sharing my business with Vivid Racing again.
I bought a set of wheels for my 2020 Toyota Prius Prime and they are awesome. I received my order in under one week and the wheels were packaged very well. I would buy from them again!
These guys are great with being very informative and always being very nice and straight forward! Will definitely be shopping here again in the future!
This company is the biggest scam i ever came across in the retail market. Ordered a transmission bearing kit. A week later i hadn't received a shipping notice and when i emailed, they wouldn't commit to a ship date so i cancelled the order and asked for a refund. Their policy states that refunds are issued in 5-7 days. It's been over 2 weeks and they answer emails with canned responses about how they're looking into it. They won't answer the phone and their automated answering is a total scam. Tells you to leave a number and then won't let you do it. Emails promising to return calls (when you get thru to leave a message) but they never do. IF YOU VALUE YOUR MONEY, DO NOT! ORDER ANYTHING FROM HERE. THEY ARE NOTHING SHORT OF THIEVES AND LIARS!
Tip for consumers:
They are a complete scam
Products used:
none....never shipped
The only thing I have to say is getting through is a little bit difficult on the phone but that's just cause they're really busy so there's nothing really bad to say
Don't waste your time... they delivered a kit I ordered with ONE PIECE out of 12 ordered. Customer service is WORTHLESS. I talked to Chris, Alexandrea, Alladen, and Sarah, probably more, with NO HELP... AND Sarah was condisending and rude to boot. I'll gladly buy from some where else!
Tip for consumers:
Go with someone else who values you as a customer.
Products used:
NONE! They totally botched my motorcycle rebuild project and set me back one month >:(
Vivid racing is a drop shipping company that offers the wost customer service of any company I have interacted with in my 40 years on this planet.
Do yourself a favor and DO NOT BUY FROM VIVID RACING. It is an awful company that lies and scams its customers.
Products used:
UCA
Ryan McFarlin gave me GREAT service trying to find some hard to find exotic parts that were only available in Europe for my Bentley and even got me a discount! So I'm buying some wheels and other parts for it now from him!
Every single time I emailed them about my order they responded back quickly. I will buy again and I will also recommend you guys to friends. Thanks again!
I would give zero stars if I could. Ordering an exhaust through Vivid has been a absolute nightmare and a waste of my time. I should of gone through the manufacturer, so if that is a option for you as a potential customer I would take it!
Its now been almost 14 weeks since I ordered an exhaust for my Porsche. Initially I was told 6-8 weeks tops. Well now that I wanted a refund after 14 weeks they say no to my request. I reached out to the manufacturer of the exhaust i wanted and talked to a sales representative who was extremely happy to help me. He told me that vivid had a "glitch" in their computer system and my exhaust was just orderd 3 weeks ago!
I tried reaching out to my sales person multiple time, like 15+ times and he would never respond to my emails. If I needed an update to my order I had to call and wait on hold for 15 minutes to get a "im still waiting, ill let you know if I hear anything " response. I asked to talk to a manager multiple times and they would just send me back to the sales person everytime. I don't know whats going on a Vivid but wow, worst customer service ever and a total waste of time!
Hello, I just received the Wheel's and the shipping wasn't long at all! The rims that I order had nice pictures, but when they arrived the
Design and the Color was even Better!
Thank's!
Products used:
Wheels
Alex Alvarez and Vividracing are always there to take care of my needs and are always prompt to respond to any questions I may have about their products! Fantastic customer service!
I bought 4 tires on the website on 10/03/21 for a price of 1199. 76 plus shipping and tax for a total of 1549. 99. Paid in full charged to my credit card.The day after my credit card was charged I got a email saying the tires had gone up to 456.00 dollars each plus shipping and tax and how did I want to handle this.
Since then I have spent several hours with live chat, email and phone calls and still have not talked with anyone who can help. They advertised the product I bought and paid in full, seems simple do the right thing and honer the contract. I am told Rudy Arauz is the only person that can help. I have 3 emails from him-
Hello!
I wanted to reach out on this order. I am so sorry for the price increase. If you have any questions I will be happy to assist you!
Talk to you soon! Rudy
Vivid Racing
Tel: *******040 x3 4 times I asked for him to call me this is the only response I get.
Stay away from this company it is dishonest will not honer their contract with you. Very good at giving you a run around
Tip for consumers:
stay away
Products used:
never received to date
I placed an order back in May 2021 for a bumper for my Tacoma. The price for the item and shipping was cheaper than Southern Style Offroad (SSO). After placing my order they emailed me back saying that they made an accounting error and needed me to pay more for shipping. I asked why I should cover their mistake? After going back and forth I finally gave in because it was still going to be a bit cheaper than SSO. Strike one. I waited around a month before asking for an update because the lead time was around 10-14 weeks. I asked for an update and they said they would contact SSO about the order and get back to me within the week. Cool, no issue. After about two weeks I asked again and their reply was the same as before. So on and so on for months I would ask for updates every couple weeks and still the same response, and I never did receive an answer. Strike two. Finally, I had time to call them and after getting down to brass tacks, it ended up that they never placed my order in the first place. I have been waiting for five months for at least an update on my order that literally went nowhere. Strike Three. It baffles me that they are so incompetent and lazy that they couldn't have caught this huge error earlier. For a business claiming to have been around for 20 years, I don't know how that is physically possible. I have requested my refund, so we'll see how that goes.
Tip for consumers:
Everyone wants to save money, but save your headache and time by ordering straight from the manufacturer.
Great customer service, I spoke with Randy he was very helpful in finding me the merchandise that i needed and kept me informed on the status and availability of products i needed.
Good selection and descriptions of available items. Fair price and delivery choices. Even with an older stable of cars - they remain one of my "go to" choices for aftermarket and tuner items.
I have waited five weeks, and no response or shipment. If vivid racing doesn't ship my order within a week, I will cancel my order. I will let PayPal Court deal with vivid racing.
Products used:
?
Ordered a part on Jan 5 2022, they took my money but realized they never had the part in stock, it is currently Jan 18th and still have not received my money back, this place is a scam and filled with stupid people, ORDER SOME PLACE ELSE!
Tip for consumers:
DONT ORDER HERE
Products used:
Muffler
Hello!
We apologize for the inconvenience as it looks like we were recently found this was discontinued and this is being removed from our website. Your refund was processed and we are more than happy to work with you on a future order for the inconvneince.
Thank you
Tiffany 480-966-3040 ext. 3
Purchased a Carbon Fiber hood for my Subaru WRX. Customer service was knowledgeable and got my order in fast. I was able to pick up since I was local and they have some pointers for install
I just needed a tool and they had it. I ordered it and the communication was very clear and frequent. The part hasn't arrived yet, but I ordered it 15 minutes ago and have already received 3 emails.
Gain trust and grow your business with customer reviews.
Hello, We apologize for the experience, we offered a return for a full refund. Our team is still awaiting confirmation on this as a label was provided. We also do not tolerate the language used towards our team. We are all adults and can communicate respectfully. We will gladly no longer be doing business with you after this.