VroomReviews 533

I placed a order last night and I did not get order. Try to call them and they can not tell you who pick up your order. What the hell kind of business is this. I tried today as well no answer. I hope you get paid back for what you do people.

Stay away from Vroom. They did not get me a vehicle even with great credit. Then they kept my down payment and would make up stories about why I never got it back.

I got an appraisal for my 2023 4-door Jeep Wrangler. Lifted with 35s, nice rims, all the bells and whistles. Only 4500 miles. I will not post here what I payed for it, but VROOM sent me an appraisal for $17,500. My wife, my friends have never laughed so hard. Thanks VROOM for providing us some entertainment value, at least. You guys are a JOKE!

Don't use this worthless pieces of $#*!, 100 for my car 2012 volt. No thanks, sell it else where save your time and money.

Vroom's quote for my 2014 Prius was 1500. Dealer's was 5500. Sure would have been easy tho. Almost as good as if they had offered 2 bucks. After waiting a week for them to pick it up, get it in about 2 weeks and only be minus 8 bucks after spending 10 on a cab to the bank. Deserve that star. Would give it to 'em even if option for no stars. Quick, simple, and easy. They ain't lying.

They wanted to buy my show car for $100. They said that was all it was worth. Don't waste your time with these scammers and the their scammer site.

THIS COMPANY IS SLEAZY AND THEY ARE LIARS. Bought 2021 Jeep Renegade for $30k. Got it and took to the Jeep dealer for state safety inspection. The brakes were rusted, grooved and rutted and would not pass inspection. Required $1300 brake job. Vroom said they would try to get it covered for me, then played games, ghosted me, then I finally got the one the phone and they said they could not and would not do anything for me. They were sleazy throughout the process. DO NOT DO BUSINESS WITH VROOM!

HANDS DOWN best experience with a car purchase in all my years. Ali didn't go above and beyond, she made the purchase organic and fluid. She never made me repeat myself, she kept my needs in mind as well as my "wants". I'm not easy as a customer and I am aware of it... But she sailed through it without any issues. With all my years in a customer service in many industries never have I ever had an experience like that. Companies like "Vroom" are still serving their customers because of the representatives like Ms. Ali at extension x0748. If you are in the market for a vehicle, call Ali. She will exceede your expectations and set the standard for that role, industry wide.

Thanks Ali!

-#atxhousehustlerllc

Very frustrating experience. I had a strong offer on a car from them and accepted it. No response for 5 business days. Then an email that I need to provide them the payoff quote in 24 hours or deals off. OK, I contact Audi Financial Services and have them fax the dealer payoff quote. This was on Friday afternoon. AFS says they did. Monday comes they say they don't have it.

I get one sent to me and email it. Oops. Not a Dealer payoff quote. Have AFS fax them again. Vroom says they didn't get it again. Finally they close the offer.

No idea if they have a failure on their end picking up faxed info or if it is AFS failure to send but to close the offer in less than 36 business hours after sitting on the accepted offer for 5 days is unprofessional.

Very disappointed and when I resubmitted the car the new offer is $3000 lower. My suspicion is they realized they offered too much and didn't want to honor the deal. I will never know. Just a seller beware review.

Horrible experience, was very specific about the date we needed the 2018 Chrysler Pacifica Limited Van by, they couldn't get it done and wasn't willing to reimburse for us to rent a Van for our Summer Vacation for our three Grandsons.

ONCE YOU SIGN THE PAPERWORK, THEY ARE NOT RESPONSIVE. THE DELIVERY IS DELAYED TO MORE THAN AVERAGE WAIT TIME. THE CUSTOMER SERVICE REPS ARE NON RESPONSIVE AND DO NOT ALLOW TRANSFER TO A MANAGER. THEY WILL TELL YOU THERE IS NO MANAGER! SAVE YOURSELF TIME AND GO SOMEWHERE ELSE.

If I could leave 0 star review, I would. Vroom is literally the worst company I have ever worked with, particularly with regards to purchasing a car. They don't perform any sort of inspection or even quality check of the vehicles that they sell, despite what their website says. I was delivered a car that had a broken trunk (would not open), oil leak, needed a new battery (wrong one was installed), all 4 tires were below the legal limit of what is allowed to be sold in Washington State, and more. Upon inspection of my vehicle at the mechanics shop, it was even determined that there was some interior mildew and rodent festation of the vehicle, and when it was dropped off to me it was full of dog hair. In trying to work with them to get the repairs arranged for any of the mechanical issues, they have been difficult and cheap, not seeming to care that they literally sold me a car that has tires below the legal tread limit that are allowed to be sold. Will never work with Vroom again and highly advise anyone considering working with Vroom to move on and choose literally ANY other dealer, online or otherwise.

On 5/4/23 I found the vehicle I wanted on Vroom, I talked with a couple of people who had purchased through Vroom and decided to give it a try. That day I received a quote and paid them to hold the vehicle. So far that is the only part that has gone efficiently. It took a week and a half for the deal to be completed so I could pay. There was a mistake on the paperwork and they kept sending the same paperwork with the same mistake over and over asking me to sign it. Finally got that mistake corrected and discovered 1 box was not checked on the registration; it took 3 days to get the box checked and during that time they sent me the paperwork that was incorrect at least 3 times. I sent payment which was received by them on 5/18/23.

I received correspondence on 5/19/23 saying that the Murano I purchased was on its way to the Riverside Hub from a location approximately 30 minutes away. I called on Monday, 5/22/23 and actually spoke with someone who informed me that the car was with the smog person and the plan was to get it to me by Friday, 5/26/23. I called and left many messages over the next week and a half but no one returns those and the email address they provided was bogus.The lack of communication is astounding. They have 14 days to deliver the car to me, that time is up on Friday this week, 6/2/23.

I set up an account on their website at the beginning of the process but no one seems to update the information. Customer Service people are pleasant to talk with but hard to get a hold of and all they can really do is send a message to another department; I suspect this is a thankless job. One customer service person even hung up on me, likely because he was unable to fix the problem.

They have 2 more days to get me the car, I have little hope at this point but I will update this to let you know what happens. I did actually speak with someone in customer service today who says the car is waiting for a smog check, apparently it has been sitting there since 5/22/23. If it takes a week and a half for a smog check I can't think how they could promise the car would be delivered in 14 days.

Update 6/6/23: Delivery day came and went, no car and no information about delivery. We sent notice of exercising our right to cancel the contract and no response to that either.

The offer me a price for my Suv. We do a 3 way call with my bank loan representative, Vroom Representative and my self. They agree I go to my bank and pay the diference I owed. They make me notarized my signature. Then 2 days later they say that I still owed money, that price may change. I cancel them. Because offer was expired. They wanted my time 5 days. Do not do business with them.

Found a vehicle, filled out their great financing sheet they tout. Errored out after completion. Called the sales office and the dude tells me that I have to have 30k down for a 50k vehicle. WTF… if I had that available to put down don't you think that I would just pay cash through someone. What a joke this company is. Use Carvana! Tons more cars and realistic financing options. Vroom would be around long!

I PUT A DEPOSIT DOWN FOR A$******* car that jumped to $25,000 as soon as i paid! Out of control! $11,000 FINANCE CHARGE!

Yeah, please do yourself a favor and buy a car elsewhere. If you do have to buy a car from them, do not under any circumstances send them any money. You will never get your car. You will never get your refund. Don't believe me do a Google search how many articles have been written about people who were lied to, and deceived. I attached pictures below, proving that they took the money out of my account and never sent me a vehicle because they had sold it to somebody else after we signed a contract. Smh you just can't make this stuff up.

On February 17 i put down a payment on a 2019 Maserati, after sending my documents and purchase the insurance and told that i would have paid cash for the car vroom send a copy of the contract and it stated that they would have getting in touch with me, all this was done by email. Yesterday i get two email, one that said that i got my refund and another one that said that the Maserati has been relisted for sale.
I called to see what happened and the answer i got that they called me and i did not pick up.
They could have sent email or message they had my phone number.
Never by from this company

I don't understand how this company can compete with a dealership. How can a dealership turn around the entire transaction in half a day, and Vroom takes up to 3 weeks? The ONLY reason I am a Vroom customer is that the vehicle my wife wants is not available in the city we live in (or nearby cities). This process is unorganized, and no one at the company seems to give a rip that I am dissatisfied. The sales rep I started the process with was very sweet but was uneducated about their products. This is not her fault, but obviously a reflection of the company's hiring and training. I have had to re-send the same documents on multiple occasions. It's hard to believe in 2023, this is the best they can do.

Decided to return the vehicle within their 7 return policy window. We have scheduled 3 times to have the vehicle picked up. Vroom will not release my money for the vehicle until they have picked it up. We have been told on 4 different days the tow truck will come but nobody has shown up. We have lost 4 days of work and life in the process. They will not give us the information of the pickup company in order for us to confirm when they will arrive. We were told that the driver they were using is too busy to get to us but they have not communicated with them or other companies to have the vehicle picked up in a timely manner. We have been waiting 2 weeks.