Vroom

Bought the care from Vroom over 4 months ago but I don't have title, plate and even temporary tag to drive. Horrible customer support, run around and lie every time able to reach online support. Vroom does good job selling cars and getting money from buyer's but very very very bad after sale support. Wish never bought car from Vroom just to save few thousands.

This company is the worst company that my husband and I have ever dealt with. They are completely unprofessional, misinformed, and untrained. No one knows the answer to any of our questions or what the next step is. You get pushed off to someone else every time and have to sit on hold for HOURS at a time. They do not tell you everything that you need to do or know upfront and everyday they suddenly need something else signed or mailed to them "before the next step". We have gotten so frustrated that we're ready to just cancel the whole transaction, although then we'll be out the money we put down to hold the vehicle. If I could give them less than 1 star, I would.

Purchased vehicle 2/2022. After many delays received vehicle right before the first payment was due. This was the beginning of the nightmare with Vroom. Cars are not thoroughly checked as repairs were needed right away. Vroom indicates the first ninety days are covered by them however they indicated that they would not cover the repairs and I would have to submit them to the warranty company. To make matters even worse, after 6 months the vehicle is still not registered because of the continuous errors with the DMV paperwork. Constant phone call and emails, no one can get this right. A class action lawsuit is in order for this company.

I submitted for an appraisal on my vehicle. They sent an email saying I would receive a quote in one business day. Four business days later still no quote. Called and was given a quote a solid 40% below fair market value. How do I know? I had a written offer by a dealership and another car buying company for almost double Vroom's offer.

Do Not buy or try to buy from this Vroom company. They are a scam. They will take your 249 dollars deposit. Delay communication and then re list the car. They will try to get as much personal information that they can. Terrible company to do business with.

After receiving my truck I took the truck to the dealership for a inspection found a few things wrong. Call vroom to inform them all the stuff that needed attention, so after 30 phone calls and emails still no response. So that being said never again will I or family do business with them.

Vroom purchased my car on Feb 11,2021. Paper work and email said payment in 2 days. I didn't receive an email or phone call about the payment so I called the 16th and was told payment was sent out to Fed Ex at 4:42 am that morning. Still no check today Feb 19,2021 so I called back and talked with a rep then a senior rep. The senior rep offered to stop payment on the check that was "sent" through Fed Ex and and would issue another check. In all at least another 5 business day turn around. I opted to wait and see if it would come Monday. I hung up and had a thought... if it was sent the 16th through Fed Ex there would be a tracking number. I again reached out to Vroom and after being placed on 2 more holds was told there is no tracking number through Fed Ex because it was NEVER sent! Can we say FRAUD? I am a 77 year old woman who trusted a bad company. Thank God I have family members and a good lawyer to help me out. Vroom is an awful company.

They Pre-approved me for a car on their website then denied me for the same vehicle less than 20 hours later. That's illegal as hell. There's no telling what else they'll do wrong. My credit score is in the 700s but I'm sure I'll lose points.

I have read other reviews and they would be the same as mine. Communication stops after finance. Car being delivered at 130am without temp plates. Impossible to talk to anyone. Many problems with the vehicle. Trying to get it returned has been a nightmare. Absolutely will never do business with this company again!

Customer service terrible.
Bait and Switch sales tactics.
Never call back.
Check The BBB.
Do not buy!
Also keep in mind they were Rocket Auto who got shut down and purchased Vroom.
Published numbers to corporate don't work.

Cadillac for my disabled mother was supposed to arrive dec 2,2022 but this company is a total scam with all involved deserving jailtime or worse. I'm glad you have 3 locations in the united states for me to deliver some fun.

On February 4,2021, my daughter sold her brand new Mazda Miata to Vroom. She still has not been paid for it. We have called every day for three weeks. Their customer service is inept and deceitful. They say their accounting department is backed up. You can't reach their executive offices because the phone number listed in their SEC filings is their dreaded customer service line. No one responds to letters or emails. Our experience with them is that they are unable to pay their debt to us as it became due.

I can't even tell you how horrendous this company it. I traded a car in on another car back in December of 2021. The trade part actually went well. They paid me more than any other company would, and they had the car picked up within a week. Great. I also got lucky and received my new car within two weeks--it actually was delivered the day that we moved out of our house in Gilbert, AZ. We moved to California in January. The temp tag that was provided expired in February, and as of July 13,2022 we don't have the title or tags for the car. We have been driving the car just hoping that we don't get pulled over. I call almost everyday and get the runaround no matter who I speak to. I'm beginning to worry that we will never get the title work.

Experience was not good at all. Never received a call once I submitted my application online had to finally call them. The sales person I talked to was very rude, unprofessional and had no customer service personality. I stayed on hold so long for over 45 mins. Without the person ever coming back saying anything. I finally hung up. I decided to try Carvana instead, I advise anyone don't be so desperate that you accept this lack of professionalism. They trying to compete with Carvana and others but don't have the structure, mannerism, or professionalisms to handle its customers. If they start from the beginning of the process with this behavior what you think you will deal with once you enter into a contract. I say Run Run... Horrible service!

I purchased a 2018 Lexus RX 350 L (22K mi.) after researching hundreds of similar cars on similar sites. Upon receiving vehicle and driving it for a hundred miles, I took it to Lexus to have it inspected. They found rust in the under carriage and all four brake pads were rusted. They said it was likely underwater. So much for the 150 point inspection. I initiated the "no-hassle" return policy on day 6. Now I am on Day 21 and nobody from Vroom will call me back. I have called, submitted cases, and spoken with agents who cannot do anything. I submitted a BBB claim. Every time I call I have to wait at least 20 min. The return is still unscheduled and I have not received a refund or my trade-in title back.

I purchased a vehicle from Vroom and sold my vehicle to Vroom at the same time and they owed me money for my trade in. The new (used) car arrived with a dent that was not described in the listing. The big issue is I am still waiting for my payment after 2 weeks. They promised 3 days. I have called over 12 times and waiting on hold countless hours an not one person knows what is going on. The worst car buying experience one could ever imagine. Meanwhile they are holding my $12k with no plans on sending me a check. The customer service personnel are all useless and no one can give any information when you ask for it. Just horrible. I would avoid at all costs

Hey everyone my name is Wil I to bought a vehicle from vroom and am experiencing problems I have contacted an attorney lets join forces and take them to court if interested please email me
*******@gmail.com

Broom gave me a very high trade in estimate for my truck, much higher than all the local dealers. I filled out all the necessary forms and picked out the vehicle I would be trading for. I received an email stating a rep would be calling me within the hour, 2 days later and no calls or emails. I will take that as a sign!

If I could give -0 starts, that would be my rating. I have never had such a terrible experience buying a vehicle. I put down the $ 500 to reserve the car, I signed the contracts and never heard back from them. Every time I called to find out the status of my car purchase, I received different information and false promises. I asked to speak to a manager or director multiple times and they never transferred or returned my call. Vroom makes online shopping seem efforless when in fact the opposite is true. Really disappointed with their staff and their operations, and annoyed with myself for not delving into their reviews before deciding to do business with them. Hope this review helps those planning to buy a vehicle from Vroom to avoid the struggle I went through.

Vroom customer service does not exist. It is literally impossible to reach human beings by phone or email. It took me 8 hours yesterday to get an answer to a simple question about paperwork. When I finally succeed in talking so someone... and, that person never has authority to answer questions... they reminded me first that a "deal deadline" was approaching. I suggested that they extend the deadline by the time it took me to get an answer from them. The said that couldn't be done.
This is a poorly organized organization... understaffed or over tech dependant or both. I hear that other services like CarMax do much better.

This is the WORST car buying experience I have ever had. Your tag, titles and registration customer service department is absolutely awful and needs to be completely restaffed! Not one time during the during the 78 days it took to get my permanent registration and tag transfer was anyone helpful or even polite. Nothing but rude and uninformed unprofessional phone answering seat warmers. Never again and I will most certainly share my experience with everyone. My car delivery was delayed, then the car delivered with no temp tags and then the whole mess of not being allowed to speak to a supervisor when one is clearly needed to get answers... what a crock! Vroom is crap!

Extermely horrible experience.
First car, it was subaru outback. It has mechanical issue. The power steering was broken, i do know if they inspect the car. Or just fool us.
Then i exchange to alfa romeo. 14 days after signed and paid in full. They still not ship the car yet, and every time i called them. Different stuff give me different answer.
STAY AWAY FROM VROOM

If I could give them -15 stars I would. Six months later and I'm still dealing with them. From delays on delivery and pick up of the trade in car to vroom still not giving my bank the money for the trade in car. So now the bank thinks I owe 4 months of payments because of vroom. Have to get a lawyer involved. They suck. They're scam artists. Please don't use them.