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Vroom has a rating of 1.3 stars from 532 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vroom most frequently mention customer service, delivery date, and next day problems. Vroom ranks 428th among Used Cars sites.
Got a great price, basically everything they told me that would happen and how it happened was right on. I would have given them a five but when you call it seems they struggle to find the answer, they are very nice but I don't know how to explain it, in any case other than that and the car pick up being one week instead of 2-3 days like I thought they said everything else went great! Do exactly what they tell you to do as quickly as you can and it will be a smooth process.
Bought a car Nov 2. It is now January 25. No license plate. Both temp tags have expired. I cannot drive my $750 a month car without fear of being pulled over and arrested for no legal registration. Customer service has 45 minute hold times, then they transfer and hang up on you. I call daily and nobody can help. A nightmare. Stay away.
I'm in the middle of a deal to buy a camaro from this ridiculous online car dealership Vroom. At first my sales person was wonderful she helped me find exactly what I was looking for and helped me get the deal rolling. The good news ends there. First on several occasions vroom attempted to relist the car I had a deposit on and insurance. I was in the middle of getting my own financing (they don't like that) my bank needed the purchase agreement but vroom refused to send it over because they wanted a copy of the lien release letter for my trade in. Which was in the process of being mailed to me. I did provide them with a paid in full letter from the bank to keep the deal from being delayed but they delayed it anyway. Once we passed that hurdle I sent them payment by directly depositing the bank check made out to vroom into their bank account. I was then told I would be notified about delivery in 24 to 48 hours. This is where the games begin. After waiting 5 days I decided to call them. The children at Vroom told me they need the actual endorsed title to my trade in before they will schedule delivery. I said no because the new car comes with a 7 day 250 miles test warranty if I'm not happy I return it for a full refund. So I wasn't signing over my car until I was sure I was keeping the new car. At this point I have now read the online reviews of Vroom this worried me more now. After 3 days of phone calls the children at Vroom put me in touch with an adult who told me there was another option. I pay a refundable $399.00 missing documents fee and delivery could be scheduled. I was ok with this option and paid the fee. Once again I was told in 24 to 48 hours I would be notified of delivery 7 days later no call or email. So I called them and now they tell me they need a power of attorney which I had already signed and sent back to them two weeks ago. Today I received the document that required my signature. Highlighted in the accompanying letter it stated that this power of attorney was required if there is a balance owed on my trade in. It has already been proven that there is no balance because they have the lien release letter proving that my trade in is paid off. So this delay step isn't needed. As of today November 9 2021 my point and click easy car purchase has now taken a month and a ton of my personal time and still no acknowledgment of delivery of my new car. In 3 days I will make my first loan payment on a car I still don't have and today I made my second insurance payment on this car that they won't tell me where it is. I will update this story as more happens. But my advice for now is stay far away from Vroom they are the most dishonest company I have ever dealt with
Tip for consumers:
Don’t use Vroom stay away
THIS IS THE EMAIL I SENT TO VROOM
Well, I just had two of Vroom's employees not listen to me and the "specialist" had a nasty attitude.
I told the first person I talked to that my husband wasn't home and she transferred me to the "specialist" and I told him my husband wasn't home.
The "specialist" made it clear he was in a great hurry and I was slowing him down. When I told him my husband was at work, that he's not permitted to take personal calls at work and he would be home at 6:30 our time, he still wanted me to get him on the phone. It was all about making the Vroom employee's day easier and not inconveniencing him and wasting his time.
I told him to forget it, I don't want to continue with the process. Because by that point, I was sick and tired of the jerk on the other end of the phone acting like I'm not making him happy and not doing what he wants fast enough.
Then he said he would call in the morning, his time, which is 10:00 our time and again, MY HUSBAND IS AT WORK. It didn't matter how many times I told him my husband would be at work, he would be home at 6:30 our time, he would respond that it would be stupid not to buy the car because of a phone call.
If Vroom's website would have stated, "You are on OUR TIME", "You have to cater to us and be available when we're available", I never would have applied.
I told him that he doesn't have to talk to me the way he was and that it's not appropriate. Of course, he didn't apologize for the attitude. He tried to side-step his responsibility by acting like his insisting on getting my husband on the phone when he was at work was all that was wrong. Or maybe he's such a self-entitled jackass that he thinks it's okay to be rude to people, treating the customer like they owe him money, because he was trained to do so.
This is just another entity that thinks the customer is working for them and being rude and pushy is they way they are trained to treat the customer.
I will tell everyone I know not to do business with Vroom.
This company is a SCAM and they will take your money and Not deliver you your car! DO NOT BUY A CAR... check the BBB they have a F.
When I called into Vroom I got a representative name Zerina and she was very pleasant and explained and help me do my credit application. Once that was done she said let me run this by the credit dept and I will call you back I also had a trade in on top of that. Zerina called me back and said she had good news that I was approved and the credit dept was going to call me to work out my payments, but either way she was gonna call me back and keep me posted. One day went by nobody called two days went by nobody call... WOW THIS IS VERY PROFESSIONAL?... No it's not!... So I called and got another representative and he looked into things and he said he was going to send stuff to the credit department which I thought all that was done... but u guess I was getting the run around and the first car I picked out was available but because of the price and I guess they wanted me to get something more costly It sudden became SALE PENDING... IS THIS WEBSITE A JOKE? I'm so disappointed then the new representative tells me that I been denied... How do you tell a customer they are approved and then denied them. So unfair and false pretenses!... I'm so upset and disappointed with this company
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