Vroom

My 20,000 dollar SUV was delivered with bald tires, metal to metal brakes, black and warped rotators, etc. I paid for a full safety inspection and forwarded the results to vroom. No response, follow up or repairs. Now I'm posting online to get their attention. They respond to my posts to look good publicly and still no follow up on my claim 6 days later. Deceptive and fraudulent business…stay away!

I did a trade on my old car to get my new car. The Vroom driver did the exchange somewhere else. He refused to give me my old tags back. He then said the contact center will have them shipped back to me in 2 to 3 days. A month later I still haven't got them back and they have been driving the car in Texas. How do I know they have. Because I received a Toll Ticket from Texas. I live in Ohio. I have called so many times to get my old tag back because I am transferring it to my new car. But they say it will take up to 10 weeks. So now my temporary tag is getting ready to expire, and they can't seem to get me a temporary tag either. The salesman Robert couldn't do his job, the customer services can't seem to take notes or pass along case notes to another department. Then there's no supervisors that can take your calls. So please learn from my mistakes don't trust or buy from Vroom.

I purchased my Jeep Wrangler on line and all went smooth until it came to the paper work to Title the vehicle. Multiple phone calls to people who sounded like they were in India. Long waits on hold to talk to people who did not know what they were talking about. In Missouri we have 30 days to pay tax and title a vehicle we purchase. Vroom sent me more temporary Tags. I received notice from the State of Missouri that I did not title the vehicle on time and was to pay a Title penalties. Now it had been greater than 70 days. I called one last time and told the Vroom representative that my lawyer would contact them next and file a Tort against their Surety Bond in the state of Missouri, so they could not do business in the state. Surprise I had my paperwork three days later.

UPDATE: January 6,2022 These fools sent me another TEMP TAG for 30 days. I have already registered and paid my taxes on the Vehicle. This business is pathetic. RUN!

Everything went exactly as Vroom told me. I accepted their offer for my car I wanted to sell. I followed all of their instructions, I mailed them the title and the keys and within a week their was a flatbed trailer out in front of my house to pick it up! Then 24 hours later I received a check in the mail. I would recommend Vroom if you want a quick sale of your car.

Vroom's quote for my 2014 Prius was 1500. Dealer's was 5500. Sure would have been easy tho. Almost as good as if they had offered 2 bucks. After waiting a week for them to pick it up, get it in about 2 weeks and only be minus 8 bucks after spending 10 on a cab to the bank. Deserve that star. Would give it to 'em even if option for no stars. Quick, simple, and easy. They ain't lying.

Spent all day on the phone setting things up, made a deposit, they approved financing. Everything was ready to go, and then they sent an email cancelling the deal stating they couldn't "prove" we were us even after sending a copy of our drivers licenses and offering to send them other documentation. Offered to get our own financing up front. We understand that they need to verify our identity, but to just cancel the deal without giving us an opportunity to do so is crappy business.

Bought a 2016 Chevy Tahoe back in aug got it in sept. We wanted to trade it for another vehicle and vroom stopped communication with us. Then reported they reported that we had a different vehicle than what was in the driveway so returning it became impossible. They said that the one we had in the driveway did not meet quality standards and they would not buy it back. Still fighting with them to take the stupid Tahoe back.

Like everyone says. The customer service is horrible. They literally don't care. A bunch of people picking up phones that know nothing about cars. They are fast to take your money but will not call you, nor care once they hang up. I ended up telling them to go pound dirt. Next day went to a local dealership and bought my Tesla model 3 within 1 hour. I spent an entire day prior with vroom going back and forth, being passed to multiple people. They are far from a online car company. Their website is turds and is designed for them to call you only. You cannot complete your transaction online. They call you and do everything over phone. They can't even email you docs. They want to next day air docs to you. Their entire process is frustrating.

Please, just do yourself a favor and do not believe their tactics. Go to a reputable dealership and be done with it. This company should be shut down.

I sent Vroom $4000 2 WEEKS AGO! Still havent heard when my truck will be delivered. Salesman tells me some story about the truck having a scratch a over a week ago. 3 days ago the story changes to 2 scratches. Im being strung along. Started the process on the 6th of Dec and I confident the new year will arrive before my truck does. Do what we have been doing for decades and go to a dealership. You will get a car/truck and not an excuse. DO NOT BUY FROM VROOM. Your welcome.

We paid cash... 20,000. Once they had our money no contact. We are several months in and temp tags expired, cannot drive car, no response on title, tags, registration. We can't drive or sale car as we have no identification to do so and can't get anyone to contact us to help.

Was super excited to find the car at a price I wanted. They changed the delivery 4 times, moved it up a week then tried to bring it at 10pm.
Due to the pandemic and things being closed it took me longer than the 7 day period to get an inspection. Didn't pass because the tires are bald.
They won't honor anything since its over 7 days.
Go local and save yourself the hassle.

This was the worst car buying experience ever. Took 3 weeks to get a contract which was wrong every time and then I'd have to restart their 48-72 process again. They had my down payment for over 2.5 weeks and still never processed the contract. I eventually retracted my deal and asked for a full refund. Then that even took 2 weeks to get going. Overall, they have terrible policies, procedures, and customer service. No manager will ever step in and speak to you either. DO NOT GIVE THEM YOUR BUSINESS.

I signed a contract for a challenger in the exact color I wanted. They sold it from under me, after my contract was signed. After 15 hours on the phone with these idiots and 2 other cars later I had to settle on one. It's been 2 months and no car yeah. I wouldn't recommend an ape using Vroom. Absolutely the worst company I've ever dealt with. Luckily they breached their own contract and I'm suing.

Anyone looking for a car that wants to trade theirs in needs to know what it's worth. In this market, everything is up. So KBB says my car is worth $7,000 to $8,000. These online dealers are not doing anyone any kind of favor. They won't negotiate on the price of their vehicle or your trade. My car is in like new condition and they are offering me $3,000. Less than half of the low end of the actual book value.

Do not support the lie any longer. Go to a private person or a legitimate dealer.

DON'T DO IT! I know it's tempting to avoid the dealership and get what seems to be a good deal, but don't fall for it. This company is a miserable company. I just spent 3 weeks trying to complete a deal with them. Every step was a struggle. Mistakes were made at every turn, and correcting the each mistake took 2-3 days at a time. I finally got to the point where it was time to schedule delivery of the new car. They just called me and informed me they have suspended sales in my state effective 2 days ago because they can no longer register vehicles here, and they're canceling the car. 3 weeks and countless hours wasted on this process. Their communication is HORRIBLE. They should not be in business. It's not worth the headache- go the traditional route. TRASH!

Purchased a 2016 Chevrolet through Vroom. No problem with title, tags, delivery, etc... The car came with multiple problems, lots of scratches, and flat tires. Vroom will take the car back but you have to pay to ship. For me that was $700 and I would rather just buy new tires. Then I decided to cancel the extended warranty. The policy has been canceled but I'm still waiting for my refund. Do yourself a favor and don't buy or sell a car to these people. You will have nothing but trouble.

I purchased a BMW two ago through Vroom. The entire process was sum what simple and conflict free. I decided to use their service again to trade in the BMW and purchase a 4runner. After my recent experience I will not be using Vroom Again in the future. Extremely slow service. For example, the final paper work had an error in the payoff. I provided them with the correct number and it took 3 days to get the corrected paper work back. The rumors are true, I am predicting this company will be bankrupt within the 2 to 3 years.

Tried to sell my car to them. Got a quote, submitted the required information. Crickets. Called customer service who said to wait, it was in process. Crickets. Called again, was transferred to Nick in sales who looked up info, "fixed it" and said I would be contacted right away. Crickets. If I had to guess, I'd say they decided they weren't going to honor the quote and b, ew me off. I passed on a trade in with a dealer because I thought they were legit. Thanks for wasting my time and costing me money Vroom.

I purchased a 2012 Nissan 370Z unique car with low miles 48k. The convertible top works perfect and car as advertised. I got a great rate thru their finance partner Ally Financial. Car delivered at home. A few light came on when I received the car. They paid for diagnostic and replaced battery which was still working but it was recommended to change. Also paid for brake fluid change. Car runs great and it was the best priced in the market with lower miles. I will use them for my future purchases.

Once I received my truck there was no customer service and when it came to the paper work I was past 60 days with no response. I could not get paper tags to drive with and I paid for my truck day one no financing. Im still waiting for paperwork 90 days later!

To be honest, if there was a zero star review, this company would be it. After reading all the negative reviews about this customer services, I chose not to believe it and go with my own intuition and was totally wrong. If you appreciate deceit and misleading information, this is definitely the company to do business with. Customer service is a joke. They will only call you back and follow up until the money has been transferred into their account. Once that is complete, it all goes downhill. No one will reply back to your emails, you will be put on hold for extended periods and get transferred for runarounds. They will literally leave you in the dark for any status updates. At this point, I'm beginning to wonder if the vehicle that I purchased is even as described. I hope and pray to GOD it is because I do not want to deal with this company ever again.

Yeah, please do yourself a favor and buy a car elsewhere. If you do have to buy a car from them, do not under any circumstances send them any money. You will never get your car. You will never get your refund. Don't believe me do a Google search how many articles have been written about people who were lied to, and deceived. I attached pictures below, proving that they took the money out of my account and never sent me a vehicle because they had sold it to somebody else after we signed a contract. Smh you just can't make this stuff up.

I love my new used car. I started the purchase of a 2018 Mazda3 on 9/29 and my car was delivered 10/11.12 days for the entire process: paperwork, payment, delivery. The car is exactly as pictured. I included a picture they sent to my email & the actual car. I am so happy with the convenience of not having to go to a dealership.
Thank you Vroom!