Vroom

The process of buying the car was the only thing that went well - with the exception of them needing payment within 24 hours of the agreement. If you need to arrange financing - that can't happen. When i received the car - i had to immediately put air in one of the tires. It turned out that the tire had a leak and would need to be replaced. Once i washed the car - i discovered several deep scratches on the 2019 care with 10k miles. I raised this issue with Vroom and their position was that this was normal wear and tear. I also noticed that the front wheel covers had been taken off and not replaced properly. Net / Net - they agreed to pay for new tires but wouldn't do anything else about the rest of the damages. Now i'm fighting to get the title done correctly (need a paper title in my state - which is not their standard).
I might have saved a little money on the transaction - but i'll never to business with these guys again.

My husband and I paid cash to purchase a car on Wednesday February 10th, the car will arrive on Tuesday March 2nd. First they did not contact us for 5 days subsequent to cashing our check, then they said they were "backed up" and at the last minute when my car was supposed to be delivered pushed it to the next day. Terrible- do not recommend.

Paid $34k for a Toyota Tacoma on Vroom on December 17 my truck wasn't delivered until mid January. I still don't have title. I paid delivery $700, paid CA sales tax $3900 and still today 10 weeks later I can't register the vehicle nor can I drive it as the temporary registration they sent me expired in mid February. After several attempts I finally spoke with their tier II title person who said that because of Covid their staff has been cut from 35 to 15 personal and they work from home, base on her data she said the person they bought the car from sent them the title unsigned.So they sent it back to him for signing on January 28 2022 meaning they sold me a vehicle that didn't have a transferable title and they can't tell me when or even if they will provide it to me. They opened a case for me yesterday, even assured me that it would be a "priority". They said they would send me another temporary registration as well. I hope this mess gets solved soon.

The Vroom website where vehicle information has only a 1-855 number to call. No TTY number for hard of hearing people like me. No email address.

So after Vroom contacted me for copies of my paperwork, I submitted such. I had no choice except to call that 1-855 number. I explained repeatedly to the Vroom rep that I am hard of hearing and requested that the rep SPEAK UP. The rep was either too ignorant or simply did not want to comply with my request. I had to hand the phone over to my wife to continue the call.

From my experience, I suggest that hearing disabled persons do business elsewhere until Vroom gets their act together.

I ended up selling my used 2009 car to a local dealer who paid me more than Vroom offered.

Bought a 2019 f150 came with no fuel engine light on and thay said would get fixed but 2 weeks later no call back i call put on hold had truck fixed because i had no wheel for 2 weeks sucked called again put on hold 1 hr again worst place to get a vehicle stay away im still fighting repairs no a reportable car dealership

I have a perfect condition low mileage raptor that I've been offered 70k for by carmax and others and I contacted brook who offered me 50k! Then they kept contacting me like that is a good price even though I've told them about the other offers and to leave it alone

From the moment I paid my $38k, the service & operational quality of the company is the worst that I have ever experienced - and I continue to experience. I could go on & on, but I had to get a month extension on my temporary license (I received it past expiration and that was only after begging & pleading - they would have never dealt with it). I have yet to get the title to my car, even though I paid for the car in June (now mid September). Their promised follow-up by anyone, customer service reps or their supervisors is non-existent. Even a service rep admitted that they are terrible. Unbelievable.

Vroom took my kids money ******* dollars and no car and no refund 60 days now talking to a lawyer now the kid is paying for the car loan and no car hours and hours on the phone and our bank is not helping worst idea ever, hopefully more people read this and think twice...

I recently tried to purchase a vehicle from Vroom. I was not doing a trade in. It was a simple purchase. I wanted to do financing, and that is where all the trouble came into play. First in order to proceed, the make you pay a $250 non-refundable deposit. This is key, once you do this, their service and responsiveness goes straight to $#*!. I had $50,000 in my savings account and was purchasing a car for $36,000. My credit rating is 810 and I make over $150,000 a year. This deal would take about 15 minutes in a dealer. I was bounced around inside of Vrooms $#*! sales team asking for multiple documents and proof of money. Long story short after 9 days inside of their clown show of a company I just said $#*! it, keep my $250, I am going somewhere else. Maybe that is their business strategy, screw people over so hard that they just keep giving them $250. AVOID THIS HORRIBLE COMPANY AT ALL COSTS.

The good news is the car arrived. The bad news... where to begin. This is not a fabrication of my experience, but the honest play by play. The process of working with VROOM is awful and they should be embarrassed. There is no transparent way to follow the steps in order to receive your vehicle. You'd think they'd have a tracker or even a dedicated representative give you updates on your vehicle, but rather you're thrown into a pool of other hopeful customers trying to receive any communication where their car is. The car wasn't delivered for about 6 weeks (and this is generous). And when it arrived, it needed new parts. If you're a person who, when you call a company enjoys ‘please hold' to classical music, than VROOM is for you!

Spoke with numerous agents majority of them with bad attitudes even when you are nice. Nobody knows what the xxxx is going on and will just keep passing you to nowhere. Waited for 2.5 hours for a supervisor that was never going to answer because there are none. They lost and found my deposit and then they had a carrier to being me my truck and now there is none. Cassie Durant and Raven are about as awesome as they get. The rest are as worthless as the unanswered calls when trying to talk to a manager or supervisor or in this case the their 2 specialists. I have been told to xxxx off, I have been told I didn't have a truck on hold, I have been told that I am a piece of xxxx, I have been told I was buying a 2 wd 2019 Ram 1500 of which all I did was mark it as interested in it on their app. Just wanted someone that was higher up to talk to about all of this and more because if it is happening to me it is happening to several hundred more people.

I will NEVER I mean NEVER use this dealership and shipping service again. I missed 2 days of work waiting on the delivery and it's still not here. The agents never update on the progress of the vehicle. They email me a few day before 7am only to tell me the car his being delayed. If I miss work one more time I'm fired and I still have gotten the car. The agents can never seem to find the drive. I think this company is running drugs from state to state. Horrible service now I don't know how I'm gonna get the car because I can't miss work anymore.

I bought 2019 Lincoln MkC this month October 2020.
When they delivered the car, it was not hardly drivable.
Front end warblers, could not drive it past 30 miles an hours, they told me to take it to the Lincoln dealer, I live in Pepin, Wisconsin in the boon docks, had to drive it to Rochester, Minnesota, two hour drive going 30 miles an hour at my Cost!
Had to do it three times before dealer got it right!
Spend three days driving there and back, plus drove over 300 miles all at my expense, they outwardly refused to give me compensation.
I will never buy from this company so be beware of there way of doing business.

They got my paper work on the 18 of june 2020 paid them 599$ for delivery my car has not been shipped yet and got a email today saying they are running behind and they are prepping for delivery all they are doing is looking for the cheapest carrier to haul my car i wish i arranged it myself or fly out to houston and pick it up and this is the 2nd time they have done this to me never again i will Buy from Them!

This company is impossible to reach for payables. They owe us $1500 for a transport move that we did for them over 2 months ago. Radio silence and they wont answer or just hang up the phone. They also have negative ratings all over the place for non-payment. If it wasn't for us carriers, your company wouldn't even exist, and this is how you treat us?

It took a month for the entire process. Had many discrepancies with delivery. Once you sign your contract they have 2 weeks to deliver the car which took even longer. When I received my car it was dirty and had no gas. I requested to have my contract changed due to the fact that I would only have my car 2 weeks before the car note is due they told me they couldn't change it. I would not recommend anyone to buy a car with vroom.

They are terrible to work with. The customer service is terrible. My advice is buy from a dealer. My car had additional damage, car wasn't delivered on time, paperwork wasn't complete. It was a complete mess. Did i mention the customer service is terrible?

Run from this place especially if your selling a car to them! Not the first time I've sent an inquiry to this company! They are almost 20k less than everyone else on their offer To me. Again not the first time I have tried to use this company. Their offer 8900. 00. Other local dealers and other internet car dealers buying/selling sites all at least 18-20kk. What gives?!

Bought a 2018 Cadillac XT5 from Varoom found out after the 7 day 250 mile review. Aluminum wheels on the car had been cosmetically repaired with bondo and painted. Of course no help from Varoom so I am out the cost of another set of rims. I will never buy a car I can not inspect before purchasing.

I bought a Car from them about 2 months ago, from people not returning my calls, getting the wrong contract to not getting the car delivered on time, I had to call them for every single process, It's now almost 3 months and still have not received my plates

I called in to negotiate an offer I rcvd from them. When buying and selling cars, there's always room to negotiate. It's like the minute I said the work "negotiate" she turned into Cruella. She asked me some of the specs about my car and said that they would re-review. I was never asked why, what, nothing. So of course i re-asked if i could negotiate. She replied, " i just said i would resubmit it" that means its negotiable// i honestly didn't even get to finish my sentence, i kid you not. When i realized how nasty she was being i just hung up. Shame cause i was looking to buy as well. Good thing they weren't my highest offer. Oh, when i told her never mind. Her response was "and that's fine".

I bought 2 cars and traded in 2 cars. 1st one 01/15/21 and 2nd 01/17/21 I got the 2nd one first. It funded no issues except I had to pay for some repairs that they claim they will refund me. They missed multiple delivery dates. It has been 45 days and they still have not paid off the trade-in but they are selling it on their site. I have had to make 2 more payments on this car since we started. I gave them anything and everything in less than 1 hour. They still have not funded the loan or received my first payment paperwork for payment due in 2 days. I am a fully qualified borrower with high credit and income, there is no reason for this. I have to chase them down for answers and they never deliver on what they say they are going to do. Update 03/07 loan still not funded and trade in not paid off. They even reached out to me from my review and asked for my info to help and nothing. To top it all off they requested I get an emissions on my Tesla electric car. SMH.

I purchased a car with them the worst business in U.S.A. they sale broken car to me, I return the car I still waiting for my refund no supervisor every time I called them waiting in the phone until 1.5 hr. I frustrated with this horrible business I just need my money I payed $21,634. I'm going to get legal assist this week, because is too much be waiting. DONT PURCHASE WITH THEM.