Vroom

Unless you have nothing to do for next 6 months, then never buy from Vroom. I will say the car, when it finally arrived was nice but everything else was a nightmare. It took almost 2 months to get the car I ordered and now I have been waiting 3 months to get the title or temp tags. The tags it came with have expired. So I have a 20 thousand dollar car sitting in my driveway because I don't have temp tags and no title to get my own tags. I can't think of a worse experience in my life.

I was looking to take advantage of the used car market since prices were so high.
I shopped my vehicle around online and Vroom gave me the best offer!
I got $3,500 more than I paid for my car in 2018!
This afforded me the ability to purchase a new electric vehicle and end up with more cash in my bank account!
The offer was straight forward as was the rest of their purchase process!
They sent all the instructions via email and any paperwork that needed to be signed was FedEx'd next day!
The pickup process was delayed a few days because of truck transmission problems, but that was remedied in 3 days!
They got my car on a Tuesday and I had a check the next day!
I couldn't believe it!
With some of the negative reviews I was a little skeptical, but this all went so smoothly, they made a believer outta me!

Called them and applied to purchase a vehicle, they ran my credit and I was approved (and of course this was a credit pull for the approval) they said they would call back in 30 min. But they didn't, so then I called them, and they told me that I was approved for the car... said to call back in 10 min to get everything set up! So I did, and within that 10 min they sold the car I wanted! So I got a credit pull for nothing, DO NOT go to this company... terrible company and warn users to be very careful... do not gamble with them. Go and see the care and talk to a real person. Trust me on this, horrible.

We bought a car that was completely damaged when it arrived we went to get a quote to get it fixed and they tell us they are not fixing it because it's too much completely in ethical. How are you going to tell a customer that just spent a lot of money on a car that your not going to fix it after you damaged it. So we returned it but currently still use the damaged car and they tell us after we had purchased another car that they were not transferring loans untill they pick up the other car which was not for me and my son and now he is without a car. This company cares about nobody but themselves completely selfish. Will absolutely never buy from this company again. Already reported to better business bureau and lawyers will be next.

Highly suspicious business ethnics. I have tried to purchase a few vehicles from Vroom over the past few months. The vehicles were mostly unavailable, which comes across as a "Bait & Switch". They also offered me $10k under for my trade in value. This is not a sustainable way to do business.

I purchased a vehicle from vroom a couple months ago and that was quick and easy, the issue comes into play when I received the vehicle. Not only was it dirty in the inside and out the vehicle has issues with both the steering and brakes and I informed them about both immediately and definitely within the 7 day window. They said the would "buy back" the vehicle… I have not heard from them since. Worst experience ever! Terrible company!

We are still waiting for the document the California DMV requested Vroom provide to finalize the title transfer and registration. I rarely complain, but... despite one person who was very nice at vroom, the rest of experience has been a lesson in months of frustration. We will go to the DMV this week and plead our case about Vrooms unresponsiveness and maybe the DMV will have mercy on us. BTW, we have paid all taxes and fees and the car cannot be legally driven now.

Purchased my car on July 13th 2020 It took two weeks for my car to arrive and another week to pickup the trade in. My temp tags expire today September 14th 2020. I emailed and called Vroom several times over the past couple of weeks to get either my hard tags or new temp tags without success. I also don't have any financing. There bank JP Morgan Chase hasn't received anything from Vroom about my financing terms. I have no other choice but to take legal action against Vroom.

I paid for the car in advance, got a bunch of e-mails about the car being delivered and when the date came for the car to be delivered they said the delivery vehicle broke down and not sure when the car will come. After waiting a few weeks, I had to ask for my money back. The company simply said sure, no apologizing or nothing. Personally the feeling of having given Vroom a bunch of money and not getting the car is scary.

I was purchasing a car from Vroom. I Was waiting a month and never heard anything after I sent them my 2500 for the down payment. Before I sent the money they were calling me you are approved in the document is getting short and sent your down payment I did everything they asked me to do and once they receive the money never heard anything else. They said that they will give me a refund within 7 to 10 days. I have not received it, it is two weeks later. When I call everybody is telling me something different. Your deal is not canceled, your refund was not approved, so I'm out of $2500 as of right now. I am about to get an attorney to get my money back. Anybody that I know that's looking for a car would never tell them to go to Vroom because you will be scammed. Please check YouTube before you go to Vroom so many states have claims against Vroom being a scam

We purchased our vehicle in August of 2021 and have yet to receive our tags in 2022. We have submitted 3 VIN inspections and they have either lost them or denied them all with little or no communication to us. We then continue to call and wait for hours to speak with someone to only be disconnected or told they will send another temp tag within 24 hours and nothing is ever emailed or mailed. We then start the process all over again. I now am the proud owner of a $90K vehicle that I can not drive because I have no plates. This is going on almost 6 months now. We are at a loss of how to resolve this and have absolutely no help from VROOM, no title in hand, no way to tag at our local DMV.

Vroom does not honor their commitments to the car selling process. We bought a car from them with a trade. The car we bought was delivered late without paperwork and tags and title. Then they were late picking up our trade which we had to call them daily on, they have picked up the trade but have not sent payment to Lexus. Vroom says they sent payment but cannot show proof of tracking number. Now they have our car and we owe payment if Vroom does not honor their contract. Company does not allow you talk between departments to keep things confusing.

What a joke of a company started the process of buying a car from them had to put 250 down to hold the car while i did all the financing thru vroom as well. This process started last week now this week they can't send me any paperwork because they say fedex don't deliver to my house. Well hate to tell them but we get both fedex and ups delivered. Then they send me the paperwork via email but oh now i need to get my signature notarized kind of late in the day to try to find a notary here so i told them to stop the process i would never buy from them again and won't ever say anything good about them. Buy local buy local buy local. Oh and yes they kept the 250 so guess I'm out that.

They take a $249 deposit to buy a truck, and then ghost you. No contracts, no work on their part. If you try to call them, you will be on hold for over 30 minutes before they hang up on you. Then, if you cancel a week later, they will keep your deposit! For doing absolutely nothing for you, they will keep $250! And notice it is almost impossible to find reviews of the company online?! This place is a total scam.

Poor communication. I accepted their offer to buy my car. Constantly changed requirements. I canceled when they requested I send signed title and a set of keys before arranging pick up. They said to avoid my taking their money and not giving the car. I reminded the published process in their offer was to pick up the car and not pay me for another 14 days. Something isn't right with this company. Every time I supplied info they changed what was needed and I always had to call them. Lots of BBB complaints. Good chance if they offer to buy your car you will still be playing email tag a month later. Luckily I was not in hurry to sell my car. I took mine off two other online sale sites because they made an offer to me based upon my car being listed for sale on one of those sites. Perhaps trolling for suckers. AVOID

I recently bought a 2020 Hyundai Kona EV from Vroom, completely online and over the phone culminating in the delivery of my car on July 28th. I was warned by Vroom that due to the pandemic, the DMV's processing time for plates is an average of 12-weeks. Vroom delivered my vehicle with a 30-day temporary tag, and I was told I would be notified via email once they had sent my paperwork to my DMV for registration.
13 weeks later, my new car is parked because they have not provided the new registration I paid for, and my car cannot legally be driven. I have called Vroom several times to get an update, but it is almost impossible to get through to the registration department, and my calls are frequently dropped. Vroom customer service is awful. If you are going to buy online, do not use Vroom.

I accepted the offer and problems began, they send me a FEDEX document with no instruction how to fill out, I called and there agent said they don't know and have no instruction and you need to talk to the document department... looks like that department doesn't exist because I called for 2 days and no one is picking. I'm told be the customer service agent that they will transfer and should be any wait but called 5 times, on hold for between 45min to an hour before I hang up. I wouldn't buy or sell any cars to them... STAY AWAY... I just cancel the transactions. It was going no where!

My wife found a 2019 Avalon on Vroom website. We decided to make the purchase. Big Mistake. It became a nightmare. After the paperwork was done. She received several emails stating the down payment wasn't received, when in facts they already had the payment and the finance company had approved everything. She was put on hold several times afterward, one time for 2 hours and 3 minutes. I was put on hold and then hung up on. It was supposed to be delivered in 14 days with a 48-hour notice. Never happened. We canceled the contract and the following week a guy called saying the car can be delivered the next day, just need a time. She advised him the contract was canceled. He stated he didn't know. We finally received our down payment back.

Decided to return the vehicle within their 7 return policy window. We have scheduled 3 times to have the vehicle picked up. Vroom will not release my money for the vehicle until they have picked it up. We have been told on 4 different days the tow truck will come but nobody has shown up. We have lost 4 days of work and life in the process. They will not give us the information of the pickup company in order for us to confirm when they will arrive. We were told that the driver they were using is too busy to get to us but they have not communicated with them or other companies to have the vehicle picked up in a timely manner. We have been waiting 2 weeks.

In 25 mins I was bounced around to 6 different people. No one could answer my questions. Sales said it was the credit team. Credit team said it was sales. I ended up hanging up and will not deal with them again.

Purchasing my new vehicle was easy... great customer service. Truck delivered on 10/27... by12/04 the truck was towed away to a dealer near by. What happened? The truck did some very crazy things... battery had no water in it so I assume they did not include that in their FULL inspection before delivery. And of course the 90 day warranty doesn't cover it. Now, dealer replaced battery at my cost and now all the warning lights are on again so dealer is running diagnostics on it now... how much you wanna bet I will be told this isn't covered under the dealer warranty. Absolute no help from customer service at Vroom... nasty people. NEVER BUY FROM THESE FOOLS AGAIN! I will be filing a complaint with the BBB.

We purchased a 2019 Acura MDX Hybrid in September of 2021 and we've still not received our title. We've spent over 10 hours on hold trying to get help and we cannot get anyone to get us the paperwork we need. The service is untrained and uncaring. It's another example of a company with not heart.

Vroom advertises it buys cars. What they should advertise is give us your car for free. I had a 2014 Toyota Prius two with only 34,000 miles on it. Add email Vroom for an estimate. Their offer was laughable at best. It was $5,000 lower but any offer I received from dealerships I was willing to sell the car to. My personal recommendation I would never use Vroom. The dealer I sold a car to said it wouldn't stay on his lot of day. That's how clean the car was. I just wanted to get rid of it because I had too many cars in my driveway.