Wayfair

Returning an item is VERY expensive! Quality of item I received was not good. To return it I had to pay more than 25% in shipping costs. Rip off!

Hi there,

Today the shipping company contacted me back. And they also confirmed that the parcel was lost in transit. (and unable to locate), the shipping company advised me to contact the store for a refund.

I NOT HAPPY WHEN GET THIS PROBLEM ON MY ORDER.!
AND I NOT WANT TO WAIT MORE AGAIN. SO BAD WHEN GET THIS PROBLEM... I NEED MY MONEY BACK NOW NOW NOW >>> I not happy!

** Very important ( before you reply Please read my request clearly I want a refund) >>>and it's very important too. When the shipping company told me the parcel was lost in transit. Can't find and also advised me to contact the store for a refund) so I want a refund. Please understand this request...!
Sart full refund all back to my original payment Thanks in advance.

• Date Placed: March 26,2022
• Order: *******436 or ( three-seven-three-zero-nine-eight-seven-four-three-six)
• Total Price (1 item) $106.12
• Item name: Variable Speed Corded Hand Blender
• Est. Delivery: Apr. 1

Very important::: For ​the convenience of contacting you back Please reply to this email only... thanks in advance

Ps. I am very disappointed when the shop is idle. And not responsible I think the store is cheating on my money. They were silent and did not reply.

My first order from WF was a number of years ago now. I was really hesitant, but I went through with it and was very pleased except for a problem with one damaged item. I called immediately and expected to make arrangements for the return. When they learned it was a small chest, they ordered another to be sent yet that day, and then told me to just donate the damaged item to a charity of my choice! Right then I knew I would be a repeat customer. I took the damaged piece to a near by adult workshop where impaired adults learned various woodworking skills. Needless to say, I have ordered a number of times since this experience. I have had to call customer service, but not for damage or other serious problems, but each time I talk to someone I can not believe the difference in talking with a phone rep at WF and other businesses. No robotic "scripts" where no matter what you ask, they seem to just pick a numbered response and "read" the script to you regardless if it applies to what you ASKED or not!

I once mentioned to a WF rep that I specifically order from them because I always reach someone quickly (who seems to be in the USA?), actually seems to listen before reading off some unrelated "non-answer". The rep told me the company actually encourages personalized replies and individual thinking and problem solving. I will remain a customer for that reason alone!

If WF ever becomes like my bank, cell phone, and cable companies, with "robotic" replies after hours of just trying to reach them; and then I'll no longer do business with them. For now, the way they take care of any concern or problem has my loyalty.

Last week I had ordered a rug and 2 rug pads during their Way Day sale. When ordering, there was an error, so I had to click "purchase" again. I then went onto my credit card app to make sure I wasn't charged twice, to which I found 1 charge that was pending. Perfect.
Now it's a week later, and I'm wondering why I still haven't received a notification that they received my order, or that it's shipped. So today I go onto my account and see that there is no order history for the order I placed last week, and the items are still in my cart. I then call my credit card company, who tells me that there is indeed a pending charge for $135.82 on 4/28/22 for Wayfair. Weird. So I call Wayfair to ask what's going on, and am told that their app experienced a glitch, and I'm not the only one who's had a problem. They offered me 10% off my next order (LOL I can find that online), and tell me that they can't honor the sale price EVEN THOUGH THE CHARGE IS PENDING ON MY CREDIT CARD. They told me to talk to my credit card company and get it sorted out with them, basically. I just want the items I intended to order, and was charged for, at the price that they originally charged me for. It could be as simple as honoring that price for a loyal customer, but instead, they want to provide horrible customer service. They didn't just lose a customer, but a whole place of business, as my entire office intended to order products from Wayfair now, and in the future. I'll now take our business elsewhere, thanks.

As I was helping my boyfriend build some chair WE CAME ACROSS A HUGE COACHOROACH while we were unwrapping one of the seats for my dining chair. I will be calling this FIRST THING IN THE MORNING

DO NOT BUY FROM THIS COMPANY. Ordered an offset cantilever patio umbrella on April 27,2011. Was notified 5/5 that it would ship on or before 5/12 to arrive no later then 5/17. When it didn't show up I looked at online acct and it said it was back ordered till 6/13-yet I was not notified of this. Decided to wait for it instead of cancelling the order since it was a good deal. When I didn't receive it on 6/13 or was not emailed regarding it I checked online acct again on 6/16 it looked like they tried to charge my credit card 4 times and then reversed it. And it didn't say anything about it being shipped. It was too late to call so I called 6/17 and they said oh we cancelled your order due to a price discrepancy and the suppliers are unwilling to fill the order. Customer service was not rude but was absolutely no help, would not or could not offer me similar product in same price range wanted to charge me 6 times what I was originally going to pay for the same item. While I was trying to be patient with them I missed out on several other opportunities for a good deal because they did not communicate with me. HORRIBLE BUSINESS PRACTICES-INEFFECTUAL CUSTOMER SERVICE-ALL AROUND TERRIBLE SHOPPING EXPERIENCE!

JUST DON'T buy from wayfair.
I made a really annoying and terrible experience with wayfair and would NOT recommend to use this company.
I ordered a book shelf and a small desk and both deliveries went completely wrong - one was late for days and i was never updated or informed properly. When it finally arrived, the screws i needed to build it were missing in the parcel. I ordered the item over two weeks ago and i haven't gotten any screws to build up the shelf yet! I keep getting e-mails, telling me that the delivery is getting postponed from week to week.
With the other delivery - it took up to one week to find out where the package was delivered to. I was told several times that the parcel would be in a local parcel shop, i went there three times, even the shop keeper tried to help me and find out about the missing parcel. I called / e-mailed / messaged on facebook etc the delivery company many times to find out where it was. I finally found out that the parcel was shipped to my neighbours house and i didn't know anything about that.
As i have had troubles with both deliveries, the only thing that the customer service of wayfair said to me, was that they would send me a 10% discount for the next purchase. I never got that e-mail!
Despite of that it only brought problems and stress with it, and loosing time and money. Calling them, ordering their products, asking for any help or service just resulted in loosing even more time and being disappointed and let down. I am still waiting for the shelf-screws, i never got the 10% discount email which apparently was already sent a couple of times etc... everything very stressful and disappointing!

Went on website to track my order because it was late. Noticed that my item had been marked down significantly, so I called customer service and inquired about whether I should place a new order (and return the first item) so I could take advantage of the new reduced price, or if they could give me a price adjustment. At that time, the item I ordered was still available in the color of my choice. The representative who helped me confirmed that my original order had been placed within the required time period and that it wasn't part of a special promotion, so I would be eligible to receive a price adjustment.

A few days later, I received an email from a case manager advising that I wasn't eligible because the color of my choice was no longer in stock and therefore not available at the lower price. After some slight pushback, they gave me a fraction of the discount I was entitled to and tried to make it sound like they were making a big, generous gesture. I responded saying that that was not an acceptable resolution, that they should stand by the prices they advertised, and asked that they reconsider. This time, they didn't even respond, so I called back again. The representative was sympathetic and offered me an additional 25% off, but said they will never approve the final price that was advertised.

The customer service reps who handled my phone calls could not have been more courteous, and I think they made every effort to accommodate me. It's the people above them that fell short of doing the right thing. I have made numerous purchases from Wayfair, as well as some of their affiliates, and never had a complaint, or even returned an item. I will certainly remember this when I help my two children furnish their new apartments next month.

Very skilled professional - Luciano had the tv stand done in less than an hour and helped me move the tv too! Thank you!

Was on hold 3 hours. No customer service. There review site wont let u send review. If u want to keep customers hire more people to answer phone!

I can't even believe the gall of this company. The website is gorgeous. It is only a cover for the crap that Wayfair produces.

If I could give them a zero star I would! I am still in the middle of the nightmare so to appease my anger I'm posting this review! I am in the middle of a very stressful renovation and ordered a turquoise fridge and stove! What they have put me through in regards to the delivery of these items is nothing short of emotionally mentally abusive! This past Saturday was my second day waiting seven hours for delivery that never made it. I never received a call from the driver or the delivery department the entire day touching base with me or letting me know the situation! The company would not allow me to speak directly to the delivery department here in Dallas so I was kept waiting at the hours ticked by only to have them close by five with no contact from them they all got home! Even worse I was abused by Meagan and Camille Who are the managers that work in the shipping department! It was a horrifying experience that actually drove me to tears until I finally reached a wonderful supervisor who helped call me down and agreed that I should've never been treated the way that I was! She didn't notified me that the delivery was canceled without my knowledge! When I woke the next day I received a text message from them saying "enjoy your fridge and stove! I called them on Sunday and hopes to get some answers only to find out that my delivery date had been rescheduled without so much as a phone call to discuss with me what would be the best day for delivery nor was there an apology! I am still waiting for my fridge and stove but I don't believe they deserve a dime of my money after how I've been treated so I'm looking for these items elsewhere! I'm sure I'll be waiting for seven and eight hours this coming week without any contact again! These people do not care about the customers whatsoever they have no liaison team to rectify extreme problems of this nature! I'm actually traumatized by this experience! Do not order a large appliances with these people!

I saw a couple of tables I liked on Wayfair. As I had not used their site before I thought I'd give it a try. Unfortunately the tables didn't work out. Unlike Amazon, Wayfair does not have free return shipping. Bummer. Won't be shopping Wayfair in the future.

Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid.
I've shopped Wayfair for YEARS and as recently as March when I completely renovated a bathroom with Wayfair products. I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product somewhere else, however, I prefer NOT to do that so I opt to pay a little more for the convenience of one-stop shopping. The only inconveniences I've experienced is that they only ship through FedEx and I don't have a FedEx location near me. Also, you pay for return shipping. That being said, because I do so much business with Wayfair, I've developed a friendship with my Neighborhood FedEx driver and he's always great to stop and pick up my returns. Shipping costs for returns are expected, but they can really add up when you're buying lots of product. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company. **Would be nice if they implemented some type of points system based on your buying history that would give you a discount on returns.**
Overall, this is a great company with quality product and customer service. Unfortunately, it's a GLOBAL pandemic and EVERYONE is experiencing setbacks and delays, so Yea... you may have to wait a bit longer for your stuff. It's common sense. I just don't think it's fair to fault a company for something which they have little/no control. People should be grateful they have some money in their pockets to spend when lots of people can't buy groceries. If you're still upset by it, take it up with your Left-leaning Governors and Congressman who are keeping stuff closed.
You'll find you'll get your rug and lamp much quicker when everything opens back up.

We ordered an Emerson love-seat / couch to be delivered to our apartment in Houston, Texas which was supposedly shipped from a California warehouse. We waited over a month for delivery. When the scheduled delivery day finally arrived, we did not receive a call from the "delivery specialists" that they were headed to our address. Because we live at an apartment complex and the loading dock/freight elevator remains closed unless requested to the leasing office, and because they did not give us a heads up, they drove by our complex and left without us even knowing. We received a notification that they had" attempted and failed delivery," and would re-schedule another attempt.

Upon calling customer service (very long wait times) they told me they had missed us because our phone number on the website had an extra digit (false because I received text message updates from them every day up until the delivery day). They proceeded to re-schedule our delivery -- first to 4 days later. They called us again a day before that day to say that the couch had not been logged back into the warehouse, so we moved the delivery out another 3 days to allow "processing time."

The day of this supposed final delivery, an hour before the delivery window time started, we got another call, this time saying that our item had been "lost in transit." A 78-inch long couch lost in transit.

The replacement would take another month - month and a half to deliver. Due to terrible and unreliable customer and delivery service and Wayfair stretching our patience as thin as possible due to their unfactual claims actually blaming us for their mistakes, we decided to cancel the order and issue for a full refund.

I strongly caution you from ordering items for home delivery with this company. Very, very frustrating process and zero regard for peoples patience and dignity. Cheap furniture buys cheap customer service, lesson learned.

I placed an order for some rugs on Sept 5th. My items were supposed to ship around Sept 15th. I did not get notice until that day that the items were delayed. They were then scheduled to ship Sept 19th, but never did. I called the customer service line on Sept 23rd to inquire where my items were. The website now states they are on back order, though they were not when my order was placed. The girl I spoke with had no idea where my items were. She attempted to call the warehouse, but of course no one answered. She just took my contact info and said she would email me once she heard back about my order. Only after contacting customer service again did I get an email stating my items should arrive Oct 2nd. They did not arrive on the 2nd, and I contacted customer service yet again on Oct 3rd. They said they would "get back to me with info" and NEVER did. I called this morning (Oct 6th) to check on my delivery status when the rep told me my items were now scheduled for delivery DECEMBER 17th. It takes 4 months to get merchandise from Wayfair apparently. Terrible company, terrible customer service, and NO communication. Every time I was given a delivery date it was a lie, every time I was told someone would follow up with me, they never did. Needless to say I cancelled my order, and will NEVER be shopping with Wayfair again.

I ordered a table and chairs on February 22nd. They shipped February 28th and Still are not here. I got An email on the 10th saying my order would be delayed up to 10 days. Since then I've called twice almost a week apart. The first time the rep said there were delays because of the snow storms,, which makes no sense because I live in Georgia and my items shipped from California. In that first call, though, they told me my order was at the "local" distribution warehouse but they had no information on when I would get it. Then I got an email saying they couldn't get status for 5-7 days. So I called again A couple of days ago and got nothing except for a 10% off next order coupon because I asked whether they could give me a discount or SOMETHING since order is so delayed. I just received another email today, Thursday, saying they STILL can't get a status and would contact me again within 5-7 days, but they still might not have a status. This is absolutely ridiculous and frustrating. If their local warehouse was actually local (it's HOURS away), I'd go pick it up myself. Aaaaaaaaaaaargh!

We ordered a sofa from all modern. They failed to deliver it three times. One time they said the driver just forgot to put the sofa on the track but the tracking showed us that the sofa is coming. We took off of work to wait for the sofa. Right at delivery time, we were notified that it wasn't going to be delivered to us that day.

We then cancelled this order, got a refund, and ordered a different sofa from all modern thinking that there must have been some issue with that particular sofa.

Again, first they changed the delivery date. It was supposed to be delivered to us on the 13 th, they delayed it by a few days. Next, we get a call that only part of the sofa will be delivered. And the chaise part is lost in transit.

Delivery day of part of the sofa is here. Wake up early to track it and make sure we don't miss it. As I am following the tracking and it shows there's only one stop before they show up, I get a call from wayfair saying the driver called and spoke to some person at loading dock who told him no ones home.

This was a complete lie. We were following their tracking, when we got the call the tracking showed they are at some other location, no driver called my phone, and no one has the authority at the loading dock to say whether we are home or not.

Now wayfair is putting the blame on us and saying we missed the delivery and need to reschedule ONCE AGAIN.

This joke has been running for 1.5 months. Our money is stuck with them. They are a terrible company. The same thing also happened to my mom. She ordered a bedroom set from them. Which took more than a month to get delivered.

I will never buy from them again.