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Florida
1 review
0 helpful votes
Follow Ya B.
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I ordered a T-Shirt in the beginning of June and i still haven't received it yet. Its total bull$#*! and im tired of waiting for this one simple T-Shirt. Now its saying it wont come until October and that is complete and utter $#*!. They need to get their $#*! together because their customers are dropping like flies

Date of experience: August 11, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
2 reviews
2 helpful votes
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Hit or a miss.
May 16, 2018

This site has some really great things, and at amazing prices. But it also has things you wish you never bought. There is a real ambiguity of quality here. However, the site is great for giving refunds on items that are broken or severely misrepresented.

Date of experience: May 14, 2018
New Jersey
2 reviews
11 helpful votes
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I have shopped with wish for over a year, I haven't had a bad experience yet mind you items comes from China it does take awhile to get here and when your item does not arrive by the date you can ask for refund and they don't give you a hard time. Just remember to read the description.

Date of experience: December 30, 2016
Michigan
1 review
20 helpful votes
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Long time user
January 1, 2016

I'm from Michigan and I've used this app multiple times and have never once had a single issue out of it. My items are great quality. But if you see something you absolutely love, buy two of them. Because once it's sold out, it's gone.

Date of experience: January 1, 2016
Lithuania
1 review
0 helpful votes
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Wish
January 13, 2021

Delays with delivery doesn't update tracking information don't recommend using their services is definitely a better store it was the first and last time I ordered something from them it has been written that delivery is from 2021.01.06 not available from 06.01.2021 no tracking information as of that date I hope to receive a shipment
2021.01.13 still nothing

Date of experience: January 13, 2021
Wish C. Wish Rep
over a year old

Hi Antanas, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Maryland
1 review
0 helpful votes
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Ripped Off
May 27, 2021

I ordered five(5) items last November 2020. All items were scheduled to be delivered by December 13,2020. Not only did I not receive the items I was informed by customer service that a refund had expired. I'll never order from Wish ever. I'm really angry.

Date of experience: May 27, 2021
Wish C. Wish Rep
over a year old

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Illinois
1 review
8 helpful votes
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You get what you pay for
November 30, 2016

I started using wish in October and found a lot of name brand makeup products for extremely cheap prices. Most of the items I ordered have came in (after like a month-long wait) however it is clear that these products are indeed not name brand. You have to check which store you are ordering from because the majority of the stores on wish are based in China that make knock-off items. There have also been a few items that I have not received but when I requested a refund I got one. I definitely would not save any credit card information on here. It's just an overall sketchy site.

Date of experience: November 30, 2016
GB
1 review
0 helpful votes
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Do not use Wish
November 7, 2020

Myself and a friend used wish to order many items. For him only one out of 5 arrived and getting a refund proved impossible, they extend the period you should wait for and then disable the customer support link to obtain a refund. These were not cheap, they were coats. For me I ordered 8 items, all cheap but them immediately (after I'd paid) told me they were out of stock and allowed me to claim refunds. Only one of the 6 arrived and when I chased they say give it a week and again the customer service link is disabled. The other two are marked as arrived but haven't. I've deleted the app now and will never use again. Use eBay and buy the cheap stuff from China, it's way more reliable.

Date of experience: November 7, 2020
Wish C. Wish Rep
over a year old

Hi Fiona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Australia
1 review
0 helpful votes
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I like the site and they are very good at helping out where possible as Ive had some items not arrive and they have refunded with no problems.
With clothing they can be a problem though as they normally come to small and thats probably the worst thing about this site. But over all I still use it.

Date of experience: January 16, 2018
Arizona
1 review
0 helpful votes
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SCAM, SCAM, SCAM
May 8, 2021

I ordered a trike that had manufacturing defects. Despite their 30 day return guarantee they never sent a prepaid shipping label. They had my credit card
Charged twice. Also, the company that shipped it to me did not exist at the address. Given. WISH kept saying they would get me a refund but never did. Worse scam ever!

Date of experience: May 8, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
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Awful
July 8, 2020

Item took months to arrive. When it arrived it was the wrong size. Customer support was beyond awful. They spent days arguing they had fulfilled the order correctly despite me supplying photos of the item and their confirmation email, both with different sizes. Just avoid.

Date of experience: July 8, 2020
Wish C. Wish Rep
over a year old

Hi Suzanne. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
1 helpful vote
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Lied about shipping dates. Repeated emails are responded to with links to the tracking information which I had from day one. Just round and round. Frustrating. Will never order from again. Learn from my mistake. Avoid like the plague. Run, run! Leave me. Save yourself!

Date of experience: July 11, 2020
Wish C. Wish Rep
over a year old

Hi Chris. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Nigeria
1 review
17 helpful votes
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Undelivered products
February 26, 2020

I paid for three items but got only one. They promised a refund but I was shocked at the amount credited into their own record because they said I must use it to buy things from them. They have no customer service or contact system as their programmed customer service system could not handle a lot of issues

Date of experience: February 26, 2020
Wish C. Wish Rep
over a year old

We're here to help, Peter! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

California
1 review
3 helpful votes
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Unscrupulous
October 1, 2020

Cheap mass-produced Chinese junk, this website will have no hesitation to take your money and not give you any merchandise, it is surprising that anyone would buy from this company with such a bad rating with the better business bureau. Some of the worst ratings that I have seen with any company.
Products sold are of low quality.
Only purchased from this company if you're willing to throw your money away.

Date of experience: October 1, 2020
Wish C. Wish Rep
over a year old

Hi Jad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Paid for 7 items and was then advised that delivery times would range from 1 to 8 weeks. I've now received 2 items of poor quality and cannot make any contact with customer service. A total turn-off. STEER CLEAR.

Date of experience: May 22, 2020
Wish C. Wish Rep
over a year old

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Ohio
1 review
0 helpful votes
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I placed an order several months ago. My credit card was charged right away but I still have not received the order and Wish is not sending any updates. I guess they are hoping I will just forget about it….

Date of experience: August 9, 2021
Wish C. Wish Rep
over a year old

Hi Ann. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

New York
1 review
11 helpful votes
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This site is a fraud.
January 1, 2016

Everything I received is from China.
It's impossible to get a phone #
They are making money on our shipping.
I've tried to cancel the site doesn't even work.
I give it ZERO stars even if I have to hit one.

Date of experience: January 1, 2016
California
2 reviews
1 helpful vote
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Wish get right!
December 13, 2020

I had written another review of the horrible treatment that wish's customer service had given me. What devious liars they are. So I branched out and made a complaint to the better business bureau before my 30 days to request a refund were up so that it would be documented that I was requesting one. Less than a week after BBB contacted the company, they sent a message that they would refund the full amount, including shipping. They did not ask for the measly one wrench, out of 1299 that I was supposed to get, back. So they said 30 days on the refund, still waiting after a week later.

Date of experience: December 13, 2020
Wish C. Wish Rep
over a year old

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

France
1 review
2 helpful votes
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Con Artists
September 10, 2017

I recently ordered 3 sets of Elixir guitar strings from Wish. What a rip off! They arrived reasonably quickly but when I put them onto my guitar I realised that, although the strings appeared to be in an Elixir packet, and in individual envelopes, they were not in fact Elixir strings (high quality gore tex coated strings) but ordinary old strings which sounded completely dead. Beware!

Date of experience: September 10, 2017
Ohio
1 review
8 helpful votes
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I had a feeling this was too good to be true especially because of the prices. I paid the $1 for the so called free gift and chose the serving tiered platter... I received an envelope in the mail with nothing but screws! The sender was from China and it listed my account through Wish! Thank goodness it only cost me $1 to realize what a crock this was! Buyers beware!

Date of experience: January 4, 2016

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778