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WishReviews 8,285

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Australia
1 review
36 helpful votes
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BEWARE OF THIS SCAMMER
February 18, 2021

This app will lure you into free gifts when opening account, then freeze your account forcing you to provide confidential ID informations and then wait until free gift countdown is over, and then open your account to buy the very same item you chose, in full price! The customer support guys couldn't care less as they've got other sources of income from apps like GEEK, MAMA, HOME etc. Do not fall for their false advertisements!

Date of experience: February 18, 2021
Wish C. Wish Rep
over a year old

Hi Shafi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Texas
1 review
0 helpful votes
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BEWARE OF WISH
February 17, 2021

If i could give it negative stars I would. Because of the customer service and the refund policy. They would not send me what I ordered nor refund my money from my card. They would not even follow up on the complaint. Lost merchandise

Date of experience: February 17, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

AE
1 review
0 helpful votes
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Very poor packaging, rusulting to damage product and half full item. Very poor form of delivery, for a small item i have to pay unreasonable shipping fee plus postal payment of 5$ for every item. I repeat EVERY ITEM. And i ordered more than 10 items. Not worth in addition you have to wait for almost 1 month for a it to be delivered.

+1
Date of experience: February 15, 2021
Wish C. Wish Rep
over a year old

Hi Joan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Ordered products that never showed up. First time I contacted they told me delays are normal. Then when the products never showed up I asked for a refund and they told me the time frame had expired. DO NOT WASTE YOUR MONEY HERE PLEASE

Date of experience: February 15, 2021
Wish C. Wish Rep
over a year old

Hi Corey. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Yemen
1 review
0 helpful votes
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ممتاز
February 16, 2021

ممتاز جداً وهو من افضل المواقع في العالم من حيث المصداقيه والثقه الكامله وشكراٌ لك من ساهم وقام ببذل كثير من الجهد والتعب علئ نجاح الموقع

Date of experience: February 15, 2021
California
1 review
0 helpful votes
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Well i shopped twice now with wish and both times i feel as if the dont care about what i wish at all. Seems that comunication on Wish's eyes dont involve any discussion or asking of anything. 9 out of ten times what i order has some exscuses for why i didnt get what ordered. Or they decide on their own that im not wanting wjat i ordered and refund my money causing my unhappiness. If i order a product then thats what i want so send it and if you fail to get me tge product then know that as the soonest possIble time i still want it. Also making comments that i said and did not accully say is wrong. Ill not be doing any more shopping with your company so quit asking me to join you shopping. If i could give you a o i would...

Date of experience: February 14, 2021
Wish C. Wish Rep
over a year old

We're here to help, Brian! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Florida
1 review
0 helpful votes
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Never buy again!
February 14, 2021

Probably the worst site on the web.
Wrong descriptions!
Wrong pricing!
Fraudulent grab to lower price while alluring to higher price!
Horrible product quality!
Most of all, horrible service!
I wouldn't even waste time exploring this one!

Date of experience: February 14, 2021
Wish C. Wish Rep
over a year old

Hi Gil. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Minnesota
1 review
0 helpful votes
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Screwups
February 14, 2021

Wish never gets the order right they show a picture of one thing then send you another thing. They are regular screwups.

Date of experience: February 14, 2021
Wish C. Wish Rep
over a year old

Hi Wade. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Minnesota
3 reviews
0 helpful votes
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CREDIT CARDS
February 14, 2021

WISH HAS EMPTY ALL MY CARDS AND SENT STUFF I DIDN'T ASK FOR, I WILL BE REPORTING THIS TO THE BBB, NOT ONLY ONE CARD ALL MY CARDS WERE MAX OUT FROM WISH. SENT ME TOO LITTLE SHOES, TOO LITTLE OUFITS, AND SENT ME ANYTHING, AND YES WISH STEALS YOU CREDIT CARD MONEY, I ORDER SOMETHING S USING MY CREDIT CARDS, CHECK THEM AGAIN AND THEY WERE ALL MAX OUT. THE ONLY COMPANY I WAS DEALING WITH WAS WISH, THEY CLEANED ME OUT. I WILL BE REPORTING THIS TO INSPECTOR GENERAL. YOU CHARGE ME TWO OF EVERYTHING

Date of experience: February 14, 2021
Wish C. Wish Rep
over a year old

Hi Wanda. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Missouri
1 review
0 helpful votes
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TERRIBLE APP
February 13, 2021

Do you want to be a human in debt?
Do you want to have to guess the price of an item even when it says a "price"?

Using the wish app helps create terrible habits in humans and you will continue to lose yourself in other aspects of your life by using this app often.

If you want to continuing supporting apps that look like a scam and act like a low income business, then this is the app for you!

Date of experience: February 13, 2021
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
2 reviews
1 helpful vote
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WISH IS TERRIBLE!
February 13, 2021

WISH.COM sold be a horrible, non-functioning product for $228 and the customer service response was even worse. I have no way to contact the manufacturer because no information on the manufacturer is available. They are the worst. DO NOT PURCHASE FROM WISH.COM!

Date of experience: February 13, 2021
Wish C. Wish Rep
over a year old

We're here to help, Charles! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Delaware
6 reviews
4 helpful votes
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Poor customer support.
February 13, 2021

I purchased a pair of boots that were advertised at $5 for the first customer. The listing said that if I wasn't the first customer, I would receive a full refund for my item. They charged me $64 plus $12 for shipping. I have contacted WISH support on at least 8 occasions, and they refuse to address my issue. They have sent me at least 8 insulting responses. I want my money refunded as promised in the listing. Be aware of this site. I rate it as a 2 star.

Date of experience: February 13, 2021
Wish C. Wish Rep
over a year old

Hi Hubert. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Alabama
1 review
0 helpful votes
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One is before I clicked on what I wanted. It sold for like 10 bucks... after I clicked on it their true colors shined thorough.

Date of experience: February 13, 2021
Wish C. Wish Rep
over a year old

Hi Chris. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
3 reviews
1 helpful vote
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Avoid at all costs
February 12, 2021

I made an order for numerous items. I received a package with a few items in it and when I was asked to review a particular item I realised it hadn't been in the package. Wish was adamant I had received it and would not refund despite me messaging many, many times stating I hadn't. I shall stick to ebay in future they have a decent customer service dept. that doesn't ssume the customer is lying. Terrible customer services, terrible experience.

Date of experience: February 12, 2021
Wish C. Wish Rep
over a year old

Hi Gisella. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Totally scammers
February 10, 2021

The seller wrote a confusing description about the quantity, I was expecting more items that what I received. Customer service kept me asking by proof, and replying that the seller sent the right quantity. Stay away from these scammers.

Date of experience: February 10, 2021
Wish C. Wish Rep
over a year old

We're here to help, Laura! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

North Carolina
2 reviews
1 helpful vote
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Don't bother with this company!
February 9, 2021

We literally tried cancelling something right after we ordered something and could not. You get an automated message stating that the order has already begun processing and cannot be cancelled. Yet, isn't be shipped until a MONTH Later. Total Scam. Then all you get is a virtual assistant with form responses and literally cannot reach a person for help with an order. Don't waste your time. Once you order through them you cannot cancel and will have to pay shipping each way which is how they keep you from returning anything. You will be stuck with whatever you order as soon as you hit enter with no way to reach anyone

Date of experience: February 9, 2021
Wish C. Wish Rep
over a year old

Hi Debbie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Louisiana
1 review
0 helpful votes
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TOTAL SCAM
February 8, 2021

I wish I could give ZERO stars

This is the most DECEITFUL website I have ever used. I was totally scammed by them recently. They advertised a 236 piece toll set including a LARGE COLOR PHOTO of a full tool set for an amazing price of $18. When it was delivered A MONTH LATER, it was actually a single tiny wrench that they now claim can "do the job of 236 tools" and can be "added as an upgrade to the 236 piece tool set in their on line PHOTO"

Since being scammed, I have found tons of other examples of deceiptful advertising on Wish.com. For example: They advertise a BIG PICTURE of a bicycle with a full description of the bicycle with a very tiny mention of the word "light" buried in the description. Their goal is to make the viewer believe they are purchasing a full bike for a great price like $38, when in fact, you are getting ripped off by paying $38 plus shipping for a two dollar light you could buy at Walmart.

TRUST ME... DO NOT SHOP ON WISH.COM

Date of experience: February 8, 2021
Wish C. Wish Rep
over a year old

Hi Glenn. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
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Garbage
February 8, 2021

You can't give it zero stars. Total garbage, all cheap knock off. Stay away. Cheap felt jacket with vinyl sticker, that I'm stuck with. Also sized small

Date of experience: February 8, 2021
Wish C. Wish Rep
over a year old

Hi Philip. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
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Wish for a fish
February 8, 2021

Brought an item stating £25 as soon as i paid the amount went to £27? Tried contacting customer services waste of time Waiting to receive my item and then deleting my account!

Date of experience: February 8, 2021
Wish C. Wish Rep
over a year old

Hi Parmjeet, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
1 helpful vote
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Don't be deceived!
February 8, 2021

I read so many bad reviews about wish but I decided to give them a try bc of the low pricing and free shipping. ALL the items I received looked nothing like the actual item I ordered. This site is perfect if you like throwing your money out the window in exchange for junk. Another issue I had was some of the items doubled in cost after checkout?! Wtf wish.com?! You guys are scum and so shady. I felt compelled to write my first review to warn others.

Date of experience: February 8, 2021
Wish C. Wish Rep
over a year old

Hi Susan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.