Wish has a rating of 1.8 stars from 8,291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 787th among Marketplace sites.
This company responds to reviews on average within 2 days
Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores
I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles
I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles
Tip for consumers:
They have no Aftersales service and don’t care about customer satisfaction..
Products used:
Car parts
I have purchased many items previosly but the latest some mini hearing aids which have now disapoeared off my orders so cann ot be resolved on useless A1customer service took the money no resolution.
Products used:
Numerous
Ordered quite a few items and was satisfied with goods and delivery but now everything clicked on site SOLD OUT very frustrating will erase app soon.
Tried it a few times.most are badly made.Lots of scams.ie Buy a 256gb flash drive cheap.read small print it's 256mb.buy 180 rubbish bags...small print it's 10 bags.Dont waste your time
Tip for consumers:
Go elsewhere
Products used:
T-shirts,flash drive, headphones
I purchased a WiFi router from wish.com. However, it was faulty and although I submitted precise details to Wish, a support agent responded and requested the very same information I had already submitted at the outset. I acceded but then another support agent requested the same information all over again. Again, I acceded but then another agent too requested the same agent again. And yet again I complied but then yet another agent, then another, and then yet another agent and the cycles just continued indefinitely all requesting the same information again and again. My complaint was never addressed. I asked for my money back as per the Wish Guarantee but agent after agent just persisted in requesting the very same information I had submitted multiple times. I have still not received a refund, nor a replacement router. It is an absolute waste of time trying to talk sense to any of the support agents. I even requested that my complaint be referred to someone at a higher level for matters to be resolved but in vain. I will never buy from Wish ever again. It is unlikely Wish intends to honor its guarantee. No doubt, I have called its bluff!
UPDATE: Following my post, this morning to my surprise, WISH refunded me in full. Thanks you WISH.
I placed two orders on wish, both from the same supplier. The supplier advertised they were selling "Moissanite" stones. I received (5) stones that were "Glass" I checked them on my "Presideum II" gem tester and the needle didn't budge. I contacted wish and I had (5) representatives contact me on different occasions asking for photos and more re what the issue was. On each occasion I complied and I have yet to get any satisfaction. This is "Fraudulent" and I hold wish accountable and seriously considering contacting the FBI to investigate this company. Wish makes money from companies selling garbage. I just received an e-mail from Wish stating the advertiser listed the goods as "Natural Diamonds" - Moissanites aren't natural diamonds. Wish also states the case is now closed, even although I'm left with "Glass" - This is outrageous!
Tip for consumers:
I placed two orders on wish, both from the same supplier. The supplier advertised they were selling "Moissanite" stones. I received (5) stones that were "Glass" I checked them on my "Presideum II" gem tester and the needle didn't budge. I contacted wish and I had (5) representatives contact me on different occasions asking for photos and more re what the issue was. On each occasion I complied and I have yet to get any satisfaction. This is "Fraudulent" and I hold wish accountable and seriously c
Products used:
I ordered (5) Moissanites - One order of three and another order for two. They arrived together and all five stones are fake i.e. glass - They are unusable
Wish and or it's suppliers advertise items falsely. For example they advertise electric bikes/scooters and even bikes. They describe the bikes making people think they are buying a "'Real Bike" but in reality what they are selling is headlights, rear lights, handle bars, bike stands, pedals i. E. Bike Parts. The suppliers/wish charge a delivery and the customers often get combined shipping. We all know combined shipping is usually cheaper but Wish charges the customer twice or sometimes three times for one package. It's very close to fraud and I wouldn't consider dealing with wish in the future. I would strongly suggest using another source such as Alibaba.
Recently I ordered a folding bike. I checked on it location for over three weeks and it showed the bike as being sold out. Wish contacted me after three weeks and offered a refund or an alternative bike. The bikes offered were no where near what my original order was. I'm extremely disappointed and won't deal with middle companies again. They offer $1 deals that are also a scam and a way to collect money from customers, hoping they will bank the money with wish and use it on another larger purchase.
Tip for consumers:
Beware! study the products and make sure what your ordering is what you want and expect. Avoid misleading merchandising and if it's too good to believe, it generally is. Wish is making money on the backs of suppliers who are also promoting products incorrectly
Products used:
NONE THAT ARRIVED
Wish never delivered the item for a veteran who passed away three months later. They keep saying that sometimes it takes two weeks longer. The family wanted a refund and contacted Wish, requesting an account for the refund. They opened the block so Wish could deposit the money. However, instead of depositing $180.00, they withdrew $180.00 but won't give the money back to the veteran's family. The family's debit card was also hacked. Furthermore, customer support blocked them. I tried to help them and continued to reach out to customer support, providing them with all the relevant information. Despite never having bought or ordered anything, I created an account to communicate with customer support. Having conversed online, I returned the next day. This is all recorded on my new account that I had opened, and the message was, please see the picture. User's recommendation: Should be shut down.
Delivered to Church hill TN. And a different name and the weight was about 3 lbs. this greenhouse should weigh over 66 lb. and he lives far away from Church hill TN.
Tip for consumers:
That using this site, there debit card got hacked. And they are still trying to get there money back.
Products used:
Never got here
Hi Jason, this is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Wish.com did not give me the name of the last mile delivery company. The delivery man handled the delivery very badly and I don't know where to complain because I don't even know who the delivery company is. Because of that I'm not using Wish again and advising everyone against using it either.
Tip for consumers:
You need to provide the name of the last mile carrier company. I had a bad experience and I don't know who to complain to since I don't have the company's name.
Products used:
Shoes.
Hi Yuliya, we don't want our users to experience these kind of issues. Ensuring you receive the support you deserve is of utmost importance to us. Please drop us an email to reviews@wish.com with "Sitejabber Review" in the subject line. We will look into this.
I occasionally like to shop on Wish for phone cases because of their low prices. I purchased a few from Wish and was happy with most of the cases that I found. A few looked a little cheap, but overall I was happy with my purchase. Wish has a different shipping price for each item so often times when purchasing multiple items, shipping can be high.
Hi Sifa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I ordered some rings from this Wish Company there products are fake. They take pictures of the original product and publish it as there's. What they sale and send you is junk cheap fakes. Advice don't waste your time and money.
Hi Jim. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Ordered abt 3 items since may, infact was to use one for my daughter's baptism last sunday, the date has been changing, the latest change now is Aug, please how can i cancel and get my refund... This so unprofessional.
Hi Ann, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Hi after 2+ years of ordering from these scammers spending $800+ every month don't do it. You will never get your money back even though the sellers make a promise and it states it in the policy. I had to email the CEO at *******@wish.com by force just like my 1 start forced rating nothing will be done, so don't buy this cheap crap that comes from china unless you want bat aids.
Tip for consumers:
Run wish support is of no help. Nor is the CEO Peter Szulczewski
Products used:
Too many to list over the years .
We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Order a bench press rack came beat up bent and half the paint chipped off. I paid 400 bucks for it looks like it's used they also charge you shipping twice this company is a total scam I feel completely ripped off.
We're here to help, Casey! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Order says delivered so wish won't refund me but item has not been delivered! No help whatsoever, save your money, most of it is cheap junk that doesn't last 5 minutes. Items very often described as free until you put in your size for clothing then the prices change on anything over an extra small size to stupid prices.
Hi Michelle, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Hi Michelle. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Edit 1. I received email from Wish support demanding my Apple review ID so they can remove it. When you see something too good to be true then it probably is. Wish.com and their geek.wish.com are scam sites. No response from support either by email or Twitter.
Tip for consumers:
Do not use this site, it's a scammer paradise. Their support is not responding.
Products used:
Smartphone, I got scammed.
Do not recommend. Took ages to arrive. Terrible after sales support. I ordered a item in my normal size which didn't fit. They asked for photo evidence which was sent but they refused to do anything about it. Would offer a swap, a credit or refund - they just said "I understand this issue caused an inconvenience. The store has fulfilled your order correctly based on the variation you have chosen." Useless their customer as it doesn't fit! Don't be tempted to use them.
Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I'll never again buy anything from Wish.com.
Very disappointed with my items (clothing). Some are too big, others too tight for the same size, XL in my case. I could not return them because to send the items back is at my own expense. Poor quality, bad customer service. They always justify that's your fault.
I had a bad experience!
Tip for consumers:
Do not waste your time and money
Products used:
Swimsuits, dresses,
Terrible platform. I've place 2 orders that go weeks without being fulfilled then finally get a refund. Wish does not vet the sellers so plenty of listings are bogus. And forget about customer service. You can only leave a message that may or most likely never get responded to. Do yourself a favor and skip over Wish.
Tip for consumers:
Stay away. Use AliExpress
We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
They only save your money and never give it back. Be careful with this site
I have been waiting for 1 month they did not return my money. I contacted wish.com. There was no answer, just an automatic message.
I purchased a coffee tent that after taxes and delivery was nearly $100.
I made the mistake of waiting over 30 days to install it and when I did the product was one complete piece of junk. (Imagine the seconds department from a Chinese vendor who has been smoking too much opium) They have failed to refund my money or exchange the item because it is outside their 30 day window.
The product lasted exactly two days after installation before it destroyed itself with water that would not drain off. No wind, properly installed/tied down. The cheap bolts flew apart under the stress of 1/4" of rain.
Tip for consumers:
Wish is not interested in building your customer loyalty. Customer service is zero. The only good thing about Wish is their price, but the stuff they sell is such poor quality that you might as well use your money to light fires in your fireplace.
RUN fast and far from this company as the saying goes, you get what you pay for and in this case two days uf use was an expensive reminder not to base purchases on price but quality.
Products used:
It fell apart before I could even use it for two days.
We're here to help, Greg! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Someone got into my Wish account and attempted to order nearly $100 worth of items using my card, they tried shipping it to Russia (I don't live in Russia).
Something needs to be done about website security.
I would rather spend a few dollars more on eBay for safety reasons.
Most items delivered were never the same as what is displayed on wish.com website.The agents are just as bad. They disagree with your complaint and continue to insist that the right product was delivered. I advise you not to order anything from this website.
Hi Josephine. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Not even close to what I ordered, little cheap radio! No CD player! It a joke! Took forever to get here! People, don't waist your time here! You'd be way better off shopping at Goodwill or the dollar general! And that says it all! Actually one star is way too many! What a freaking bad joke this was!
I bought a puzzle on Wish.com weeks ago. It was cheap alright, however look at how the box arrived! Pieces are even not thicker than a piece of paper! And their colors are completely faded. A real rip-off!
Hi Elodie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores
I bought a supposedly new dog bed and decided to wash the cover 2 months later. The foam insert has a lot (underscore) of soft, brown, fuzzy fur on it that is not his. My dog has black, course, straight hair. They do not answer their customer service phone and send coded emails.
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We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.