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WishReviews 8,285

1.9

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
867
value
827
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Canada
2 reviews
14 helpful votes
Follow Siwiec Y.
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I used wish.com services for the last few months.
Their service is getting way better than pre-pandemic.
The delivery time to Canada is way shorter than before the pandemic, and even a refund item was
A quick transaction.
Still, not many items are available than Ali express, but I am happy to use the website for online shopping.

Date of experience: July 5, 2022
Virginia
2 reviews
0 helpful votes
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Wish is one of those businesses that have strong supporters, and strong enemies. That's it: no one is ever on the fence when you ask them their opinion of shopping at Wish. Love it or hate it, Wish is here to stay. I have never ordered any electronics, just clothing and beauty products, with the occasional free jewelry item. I've had good luck with ordering clothing and I always ordered my exact size like i do everywhere else with only one bad experience with a winter coat. I ordered a medium and I received a garment so small that it fit my friends 9 year old daughter perfectly. Everything else, sweaters to dresses and blouses were true to size. The free jewelry was absolutely stunning and the makeup came as described and I loved it. The only caveat was the time it took to receive my items. Sometimes it took so long that I had forgotten what i ordered. So, if I were to give some advice, it would be to stick with clothing, health and beauty products, and Home decor and stick with Best Buy and Crutchfield for electronics.

Date of experience: July 4, 2022
Singapore
1 review
0 helpful votes
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Be Warned
July 4, 2022

I would like to warn Buyers of my experience with WISH.
Purchased a Long Sleeve T-Shirt on 12 the May which was supposed to arrive on 22nd May.
After repeated 'Chats' with Wish, promises after promises ended with a 'Full Refund' if item does not arrive by 5th July.
To-date, I have NOT received the Item.
Worse, all 'Chats' with Wish on my Item has been delinked such that I cannot reach them wrt item.
All traces of all my Purchases does not exist anymore on their website.
All responses from them cannot be replied because it has been Unlinked.
Be Warned.

Date of experience: July 4, 2022
Wish C. Wish Rep
over a year old

Hi Patrick. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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WISH CHARGED ME AND KEPT ALL OF MY ITEMS! THEY WILL NOT GIVE ME MY MONEY BACK AND KEPT ALL OF MY ITEMS! $200 WORTH! DISGUSTING!

Date of experience: June 30, 2022
Wish C. Wish Rep
over a year old

Hi there. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

South Carolina
1 review
0 helpful votes
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Wish is terrible!
June 26, 2022

If I could give negative stars I would! Too many bad experiences caused me to delete app. Do not waste time or money on them.

Date of experience: June 26, 2022
Wish C. Wish Rep
over a year old

Hi Dee, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Washington
1 review
0 helpful votes
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MY ORDER NEVER MADE IT TO MY DOOR THEY WILL TELL YOU IF YOU CALL GIVE IT MORE TIME TRYING TO NOT REIMBURSE YOU FOR THE ITEM(S) I SPENT AROUND $60.00 FOR THE ITEMS AND SHIPPING AGAIN DO NOT ORDER ANYTHING FROM WISH.COM

Date of experience: June 26, 2022
Wish C. Wish Rep
over a year old

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Washington
1 review
0 helpful votes
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Don't know why this site is 2 1/2 Stars. This should b 4 1/2 Stars@ least. I was having great luck b4 this but, this computer was a steal. The only thing wrong with it is that it's not a 20".

Date of experience: June 21, 2022
Canada
3 reviews
0 helpful votes
Follow Mary lynn B.
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I sent many requests to cancel the item it says preparing to ship over one day so the requests were sent on time The wish assistant or whomever at wish refused to listen to my request to cancel item

Date of experience: June 19, 2022
Wish C. Wish Rep
over a year old

Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Australia
7 reviews
22 helpful votes
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I have contacted Wish at least 10 times on how I cannot receive shipping and order confirmation emails. Every time they were unhelpful, gave me next to nonsense simple remedies that a 5 year old would know that never worked. As it stands, since the brick wall of customer service isn't either understanding what I am saying due to their lack of basic English or they do not care enough to audit my account and find a remedy, I have in app notifications only to go.

Date of experience: June 14, 2022
Wish C. Wish Rep
over a year old

Hi Yasin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
0 helpful votes
Follow Barry K L.
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I bought a shower head from Wish in May which was severely damage, and I believe had previously been used and returned to Wish. I can't tell you how many emails went back and forth with Wish asking for more and more information, and then they would change the customer service person, who would ask me for the same information over and over again. And it just went on and on. The end result as of today, a final farewell to the worst company that I have ever dealt with. This is an absolutely genuine review. I have kept all of the correspondence in order to verify my claim EBay have delivered an identical shower head to my home today. If need be I can send you by seperate mail photos etc. Never ever deal with Wish again!

Date of experience: June 10, 2022
Wish C. Wish Rep
over a year old

Hi Barry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Florida
1 review
0 helpful votes
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Automatic weapon
June 6, 2022

Why is there an automatic weapon for $200.00+ showing up on my phone!?!?!? I thought you sold cheap silly things. Now after children and others are dead you have an automatic weapon for sale! WTF?!? The one star is only because I wasn't given the choice of zero stars.

Date of experience: June 6, 2022
Wish C. Wish Rep
over a year old

Hi Darby. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

North Carolina
1 review
0 helpful votes
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Shipping costs
June 4, 2022

Shipping costs are Way Too HIGH! Use to be a lot more reasonable. I can buy local cheaper now!

Date of experience: June 3, 2022
Florida
1 review
0 helpful votes
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Awful
June 3, 2022

I finally received my package even though my order history disappeared. It was supposed to arrive May 2nd but I didn't receive it until June 1st. The 2nd day I had the ring set the main stone fell out and I have no idea where... I will never buy from them again obviously the rings were cheaply made

Date of experience: June 3, 2022
Wish C. Wish Rep
over a year old

Hi Ilona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
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Total scam
June 2, 2022

They do NOT send you what you ordered. I ordered a phone and the IMEI number is a rebranded 6 year old samsung phone updated to take usb-c

MAKE SURE YOU USE PAYPAL and you will get refunded. Otherwise you are up %^@%^@ creek

Date of experience: June 2, 2022
Wish C. Wish Rep
over a year old

Hi Mike. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Turkiye
1 review
0 helpful votes
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Not safe payment
June 2, 2022

My card numbers have been stolen and payments have been made of hundreds of euros on wish, which I have never spent. This shows a significant security problem... Since I usually need to confirm payment through my bank app on my phone... Don't order on this website...

Date of experience: June 2, 2022
Wish C. Wish Rep
over a year old

Hi Eléa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Nevada
1 review
0 helpful votes
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Wish.com is Garbage!
May 31, 2022

I have had problems with over 75% of the orders placed on wish.com. I ordered one item in particular on two (2) separate occasions and BOTH orders were botched up by wish personnel. I ordered a PURPLE flag two (2) different times from wish.comThey sent me a dead red flag on the 1st order and they sent me an acid washed blue flag the 2nd time I placed the order. This is pathetic and totally unacceptable. Wish.com is a logistical nightmare and should not be allowed to sell their "knock-off" items in the United States! Www.AliExpress.com has better pricing quality products, faster delivery, & excellent customer service. Don't waste your time or money with wish. Com!

Date of experience: May 31, 2022
Wish C. Wish Rep
over a year old

Hi Lisa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Utah
1 review
0 helpful votes
Follow Kindra S.
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The site policy states they want you to be satisfied w your purchase. But wish app never does this.
Wish app doesn't state that a clothing items is in China size and the customer service told me I could return the items at my cost because the seller filled it correctly but again didn't put in his description that the size was based on China sizes.
If you order an electronic stuff the sellers on wish will send you a knock off. They will always send a very poor quality of items.
Pictures never framed and again it doesn't say this in the description.
The charging cables are so poor quality that it be better to get one from the dollar store.
If a shipment is late past the time they stated it would be delivered by the app makes you wait another 2 weeks past the time.
They give you a very sm credit for the delay but the app gets to decide on how much you get to use on a purchase.
This app is so full of misleading and false advertising and won't honor any type of refund even when the seller is clearly at fault.

The picture I choose was of my dog she wears a medium shirt and I ordered a Lg just so it would be bigger on her. This shirt is like a size sm it's so tight and cuts into her legs. The wish agent said because the label says size LG the seller filled it correctly even though it so obvious that this is not a size Lg and told me I could return at my expenses

Date of experience: May 27, 2022
Wish C. Wish Rep
over a year old

Hi Kindra, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

New York
1 review
0 helpful votes
Follow Ian L.
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The last straw...
May 26, 2022

I've been ordering from wish for several years. It has got its share of hits and misses. Products were typically good for the price you paid. Shipping was average. A few times in the past I never got my item, even though the WISH tracking said it was supposedly shipped. Later on it got more frequent as well as complicated, getting messages from the seller that it was out of stock and will be shipped immediately (wasn't it already shipped on the tracking app?). Obviously never came after a longer wait. Got a credit on WISH which I used to purchase a different item and having paid the balance. Same crap. WISH support said they were checking up on it, finally saying that they would refund me (which wasn't even the full amount but rather only the balance excluding the primary amount, thus I was at a loss). Soon after I had too many problems logging in to my account. That was the final straw. It has been a month since I uninstalled the app. Found a much better site of which I am happier with.

Date of experience: May 26, 2022
Wish C. Wish Rep
over a year old

Hi Ian. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Australia
1 review
0 helpful votes
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Copy perfumes
May 17, 2022

I ordered what I thought was two bottles of Chanel perfume. Received 3 months later and they are fakes I paid over $120 per bottle Australian. I have been on a loop of emails and AUTOMATED rubbish responses. You cannot contact them, it's infuriating! NEVER AGAIN

Date of experience: May 17, 2022
Wish C. Wish Rep
over a year old

Hi Melissa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
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$#*! do not buy from this indian scammer he is broke and runs the company in his basement.he doesnt deserve money.he spends it all on drugs and has no money to spare he still lives in his moms basement.

Date of experience: May 17, 2022
Wish C. Wish Rep
over a year old

Hi Bunti. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.