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Care.com has a rating of 3.3 stars from 11,882 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience, and great service. Care.com ranks 1st among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 hours
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
I sent a request for pet sitting, however the provider could not accommodate the request, care.com still charged me. There is no phone number and they make it difficult to connect to discuss issues, you email and wait for a response. Horrible customer care
I have posted 4 notices requesting housekeeping help and received only one response which sounded promising. I replied to the message but have not heard back so I don't know what to do now. I would like to hire this person but won't be able to if they don't respond to my message. I will probably keep trying to find help till the end of November and if I'm not able to will just give it up as a lost cause and cancel my membership with Care.
My experience so far has been very disheartening.
Thank you for your feedback. I'm so sorry to hear you haven't had many responses to your job. It's a good idea to review the job post to make sure it includes enough details about the job requirements -- the more detailed and clear the description, the more likely you'll be able to attract qualified candidates! If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-024631 when you message.
I did find a caregiver. But, I thought the site was difficult to navigate. Using the site for the first time was very challenging. I also think it is quite expensive although I didn't know how to find a caregiver any other way besides going through a company and that way you don't always get quality people. So maybe paying a bit more will be worth it in the end. I am hopeful.
I have not met my caregiver yet.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
My husband and I hired a local sitter for a few hours to watch our 5 and 8 year old to get some much needed couple time. Our Sitter was on time, professional, calm and polite. We have a special needs daughter and have never left her with someone who was not family. My sitter helped calm my nerves by asking a lot of questions so she could be well-prepared and showed a genuine interest in my children. She followed all our home rules and both kids did well with her. I will use her services again and recommend care.com for your nanny needs.
So happy to hear you are finding success with the app! We really appreciate you sharing your experience!
Was able to find a wonderful sitter in short notice. She was great with my toddler and flexible on time. Be aware the site does automatically charge you for original time you book. Does not account for situations where you change the hours. Luckily Gabby was very easy to work with and we worked it out
Thank you for taking the time to post your feedback! We really appreciate it, and we're so happy that you have found a great caregiver! However, I am sorry to hear about any difficulty with the bookings process. This article on our Help Center page offers instructions for how to edit a booking request, in case you find it helpful: https://help.care.com/s/article/How-do-I-edit-my-family-s-booking?language=en_US. Please also don't hesitate to reach out to us for assistance. You can contact us at our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024003 when you message.
Once I contacted Care.com, they had tutors for me to review within minutes. It was very easy to choose one with the information that was offered. The tutor has been to our house once & my grandson loves her. He feels very comfortable with her. The prices are reasonable, which was a plus.
Thank you so much for taking the time to post this review! We're so happy to hear you've had a good experience with the site!
Here's an edited version of your review:
We entrusted our 7-month-old puppy with separation anxiety, Sunny, to Ann for a 10-day trip we had to take to the East Coast for a family gathering, and the experience was truly amazing. Not only did we feel confident that Sunny was in extremely capable hands—Ann has many years of training experience and is likely the only person truly suited to care for a sensitive rescue dog like Sunny, who would likely shut down initially—but Sunny was also warmly welcomed into Ann's pack. It's clear that the positive influence of her well-behaved dogs had a significant impact on Sunny, who is noticeably more confident since returning home.
Ann also provided us with detailed feedback and actionable items to work on at home, which we believe will greatly support Sunny's ongoing training progress. We are so grateful for the exceptional care and attention Ann provided. Highly recommend her to anyone looking for a trustworthy and skilled trainer!
What a wonderful review! Thank you for taking the time to share this! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us at https://help.care.com/s/contactus for assistance. Please include reference number REV-023698 when you message. Thank you!
I needed someone who lived close by since I usually just need 3 or 4 hours not making it worth a long drive. I found someone who does not want a full-time job so my irregular needs matched up perfectly.
This is the second caregiver I've found thru Care.com and it's a great resource.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Need to give yourself some time. You may find someone to clean the next day, but a more reasonable time frame, given the double blind platform, is 10 days to two weeks. The security Care.com provides both the worker and the one hiring is well worth the cost of the server.
I was happy with the number and quality of those who responded to my job ad.
Thanks so much for the great review and for sharing your thoughts on your experience! It's wonderful to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
Bad experience to schedule a caregiver because of the obstacles with communication with your online system. Caregiver never communicated nor came and I was still charged $55 I need a full refund please!
Please refund my money as no caregiver showed up!
We'd be happy to assist you. Premium members or members who have a current booking can always live chat with us through the Contact Us button found at https://help.care.com/s/contactus [https://help.care.com/s/contactus] as well as reach out to us via our phone number listed on your credit card statement. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-023849 with your message.
The moment I put my ad on care.com for part-time nanny/housekeeper I started to receive applications. I received many applications, and they were very easy to review and then the communication with the applicants was also easy, just texting. I hired a wonderful applicant who has worked out very well.
Everything has continued to go well with the applicant whom I hired.
I would definitely use care.com for future needs of this sort!
So happy to hear you are finding success with the site! This is fantastic to hear and we really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Neither we nor our dog walker knew she was to be paid through the care.com app, but I think it has worked out. I rewrote her review to make it positive. Please be sure the most positive review for her is up and the others deleted.
I’m so happy to have discovered CARE
Thank you for your feedback! I am sorry to hear there was any confusion but am glad that it appears to have smoothed out for you. Please contact us so we can check on the review for you. You can reach us via our Contact Us link at https://help.care.com/s/contactus or via Facebook Messenger. Please include Reference Number REV-024135 when you message.
Bought a premium subscription after having success as a guest. Would not allow me to communicate with candidates/applicants after they applied. Lost money. Lost time. Lost candidates. Went to a competitor. Found a candidate in no time. Care.com would not refund me my subscription even though it was only 24 hours old, with negative results.
Do not get a subscription.
Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024703 when you message.
It took 8 months to find someone to clean our home on Care. I would give up, very frustrated, and after a while, go back and try again. We finally met Irma Martinez and she is great. We are very happy with her and give her "5 Stars". To Care, being honest, we only give "1 Star".
Thank you for your feedback. We're so glad to hear you were able to find a caregiver you are happy with! However, I am sorry you were frustrated with your experience on the site. We have a dedicated Member Care team ready to help. If you choose to use the site again in the future, please don't hesitate to reach out to us so we can assist. You can contact us through our Help Center contact us link at https://help.care.com/s/contactus or via Facebook messenger. Please include Reference Number REV-023667 when you message. Thank you!
Alexis was a wonderful babysitter!
She arrived early and was prepared with thoughtful questions on our preferences for the care of our 4 month old.
She was sweet and engaging the entire 4 hours, and we hope to use her services again.
This is so fantastic to hear! We're so glad you were able to find such a wonderful caregiver! If you haven't already, please consider sharing your positive experience by leaving a review on their account. Your feedback not only acknowledges their great work but also helps other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or contact us for assistance. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024259 when you message.
Care.com was the first place I thought of to look for our new nanny. I like how they do background checks and other security services that made me feel confident in my search. We found the perfect nanny right away and we are thankful such a great, online service exists! 🤍
This is so wonderful to hear! Thank you for taking the time to post such a great review -- we really appreciate it!
Thank you,
Care.com Member Care Team
I think the small blue balls location is a waste of time. Move it away from the send arrow. I don't know if I sent messages to some of the applicants. I never heard back from the candidate I closed the position for so...I'm going to open another requisition. Over all this is clumsy and a waste of time and money.
Not worth the trouble.
I'm sorry to hear you're not hearing back from caregivers. We would be happy to assist you with your search! Please reach out to us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024184 when you message.
I had a number of candidates, but only a few that met my criteria. And then one person applied, I accepted, we made arrangements to meet to discuss the position, and she never showed. I reached out to her via text and call and she didn't respond at all. So I left a review stating such. Then she got mad that I did that, and she blocked my account. I don't need that kind of negativity when I'm trying to hire someone. Another person accepted the position but didn't want to take any advice as to how to do anything. I offered her to work with the existing person for a couple of hours to get a feel for the place and she refused, which was on a friday, so she said I'll see you on Monday. Meaning she wasn't going to work Saturday that she agreed to, and she was not hired from monday. These are the type of people I got.
I wouldn't do it again. As a matter of fact I have a lead on someone that I got from outside of care.
Thank you so much for your feedback. Please know that we encourage our members to be professional and courteous in their interactions with other members and I am sorry to see that this hasn't been your experience. I wanted to let you know that you can easily report another user to Care.com in any message you had with them through the site. Simply go to a message string with the user and on the right side of the page you will see a phone icon, a heart and three dots. Click on the three dots and you will then see the option to report a user right on the site. You can also find this feature on the users Care.com profile. Please visit our Safety Center at care.com/safety for more safety resources. Lastly, if you'd like to discuss this further, we'd be happy to assist in any way we can. Please reach us through our Contact Us link at https://help.care.com/s/contactus or through Facebook Messenger. Please include Reference Number REV-024758 when you message.
Samah was on time and let us know where she was outside our hotel. My granddaughter took to her immediately as she was calm and friendly. Samah followed our suggested activities and sent pictures of conformation, which made us feel confident that all was well. I'd recommend Samah to anyone looking for a quality caregiver for a child.
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
I booked a sitter for our three kids after signing up and paying for the paid subscription to Care.com to be able to communicate with the sitter. The website experience was decent, but the chat feature limited us from sharing phone numbers, which was annoying and made it difficult to connect.
In spite of that, after finding a sitter that was available that felt like a fit, we confirmed and I had to pay through the site. After confirming and paying, the night we booked the sitter for came and the sitter never showed up. It ruined our night, we missed our event, and we are out almost $100 for nothing. Super disappointed.
Disappointed and at minimum would love to get a refund for the sitter we booked who never showed up...
I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Include Reference Number REV-024166 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
I tried to use your service, the charge was approx $58, I thought it was a one time charge, not so.
I cancelled my membership 12/2023, I was assured it was cancelled only to find they've been charging me now up to 08/2024, I called my credit card company and blocked them, It's a disgrace how they steal your money in a sneaky way!I hope you choke on the money you robbed from me! Shame on you Care.com!
Almost 1 year of erroneous charges\
'
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at Care Help Center for Families, Caregivers & Partners [https://help.care.com/s/contactus], at the phone number listed on your statement, or FB Messenger so we can make sure your subscription is canceled. Please include Ref-023593 in your response.
I still am uncertain if I have a tutor or Not?! I do Not understand your process? It's very confusing! I have already spent $150.00 to get a list of tutors?!? I am Not tech savvy & would ask for a refund if I knew how or whom to contact?!Unsatisfied!
No experience so far!
Thank you for your feedback, and I'm sorry for any confusion. Care.com allows you to post a job and browse caregiver profiles. With a Premium subscription, you are able to respond to applicants to set up interviews, request background checks, and review references. This Help Center article provides a good overview if you'd like to check it out: https://help.care.com/families/s/article/How-does-Care-com-work?language=en_US. Please also reach out to us for assistance, either via our Help Center link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024712 when you message.
No experience
My housekeeping never confirmed or showed up.
I used yiu in the past and it was so easy to book.
Not THIS time.
I am very disappointed. I reserved my morning so I could be available. But no one came.
Hi Jackie, I am so sorry to hear of your frustration. Please reach out to us so we can help you with this. You can reach us via our Help Center contact us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-023391 when you message.
The woman we hired canceled a few hours before she was supposed to come. I tried to arrange another time with her because she wanted to work it out. The morning she was supposed to come she texted and said she couldn't make it. At which time I told her I no longer needed her services. Extremely disappointed-I had company coming and she committed to the job and left me hanging twice.
Thank you for your feedback. I'm very sorry to hear you haven't had a good experience using our site. We do have a feature that allows you to leave a review on a caregiver's account if you would like, which can be useful to other members in their search for quality care. Check out our Help Center article (https://help.care.com/s/article/How-can-I-post-a-recommendation-on-a-caregiver?language=en_US) for directions on how to leave a review, or reach out to us for assistance with this and with your search. You can reach us via our Help Center Contact Us link at https://help.care.com/s/contactus or Facebook Messenger. Please include Reference Number REV-024273 when you message.
I posted a job and had several responses. After I came to an agreement with one caregiver, there was no way to accept or hire them. At least no obvious one.
It’s okay.
Thank you for your feedback! Care.com is a self-service online platform that allows members looking for care and members looking for jobs to find each other and see if they will meet each other's care needs. Once you find a caregiver, you are free to determine the job details and arrangements between yourself and the caregiver, and you can do so offsite, if you prefer. If you would like us to take a look at your account and see how we can help, please feel free to contact us at our Help Center Contact Us link at https://help.care.com/s/contactus or reach out to us through Facebook Messenger. Please include Reference Number REV-023682 when you message.
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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
2006: Care.com is founded.
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
I am very sorry for your frustration and that you had difficulty reaching us. We are happy to help! You can reach out via our Help Center contact us link at https://help.care.com/s/contactus and for a faster response, we are also available on Facebook Messenger. Please include Reference Number REV-024498 when you message.