Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.
This company responds to reviews on average within 6 days
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!
I ordered it with normal expectations that it would be shipped within 2 to 3 days. It was listed as in stock. Then 6 days with nothing shipped. Don't expect it fast. Got a refund and will spend it with someone who actually ships what you paid for.
Tip for consumers:
Don't shop there. They don't seem to care about getting your order out in a timely manner.
Products used:
Didn't get it.
Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!
The CS rep that helped me ( Carey) was extremely helpful and made my return a pleasure
Hire more like Carey at Fanatics
Hi,
CSR was pleasant, efficient and extremely helpful with my exchange. She made what could have been a protracted and frustrating experience, an easy transaction. I will place more orders on site because of this transaction. Unfortunately, her name escapes me, but thank you for your excellent customer support!
The USPS post man delivered the jersey to the wrong house and several days later the neighbor down the street brought the package to the house. MLB processed the return before the package was found. Great service.
Great products and customer service. Quality of the products is great. I had to return/replace some items because they did not fit quite right. Very easy return and replacements. Completely satisfied.
Had to replace some items that did not fit quite right. Easy process.
Great selections and prices.
I enjoy the interface and there's a wide range of markets. My friends geo location quit working after he won big. His other sports book apps work great. I also had one of the 80 dollar referral bonuses never get paid to me. But I still come back and check the rewards and if they are good I still use the app weekly.
My friend still can’t use his Sportsbook app after his big win. And I still haven’t got my 80 bonus bucks for my second referral.
I buy sports memorabilia from Fanatics like WWE gear and NfL, the promotions that run randomly are better than shop zone.
Overall, Fanatics has been excellent. Their shipping dept. could be better; they need to learn to package collectible items much better. But customer service was great about replacing a damaged item so overall I was happy in the end.
I had a Funko Pop arrive damaged and contacted Customer Service for a replacement. Process was quick and easy & replacement arrived within a week!
They are great, had an exclusive Funko Pop I wanted and FanCash is always great at saving a few dollars.
Overall I had an excellent experience and am completely satisfied.
I had FanCash to use.
I've almost always had great experiences with Fanatics.
Great items with very good sales, plus I had FanCash!
I have made so many purchases from Fanatics through the years, that I feel very comfortable in my opinion of this company.
And that opinion is that Fanatics is "outstanding" in every way as an online store. They have always provided the highest quality products at very reasonable prizes. It will always be my go to store for sports paraphernalia.
Stated above.
I've purchased so many items from Fanatics over the last 10 years that I've lost count. I'm a diehard sports fan and they have such a huge selection of merchandise to choose from. I always find myself spending a lot of time deciding on what to get. I really like the sales they have quite often because I usually end up buying something.
Fanatics also has the best overall shopping experience from ordering to delivery service. If I'm looking for a particular team, they always have it in stock. It's my first choice when it comes to sports merchandise.
The customer service representative was very patient with her time explaining the return policy so that I could get a complete and understanding of their rules. This information was very helpful to me in my decision making.
I will be informing others of the service I received from the representative.
Have had Great Experience with Fanatics so far.Great Quality delivered at Great Price.Especially enjoy 65% off Items.Feel like I get some of the Best Products for the Money.But have paid full price or close to it and felt like I got Good Value also
Good Options of products to select from
They have great sales, and great merch. I mainly look for WWE merch and they always have it. Plus whenever I need a sports gift I can always shop the same place. I don't follow sports but I have a lot of men in my family that do and they always appreciate sports related gifts. I know I can always go to Fanatics for my shopping. It was an easy shopping process, fast shipping, good packaging & friendly customer service. I'm quite happy and can't wait to return!
I saw they had WWE merchandise
So happy with whatever I purchase. Whether it be for me or for a gift, it's worth it to me. People ask me where I get it and I tell them to order from Fanatics.com. And the fact that it ships free is an absolute plus. I will continue to buy from your store for sure. Have an awesome day.
The price the product and the shipping
No matter what I've ordered in the past, the merchandise was always delivered in a timely fashion and exactly what was requested. The quality and pricing is yet another indication of Fanatics continuing commitment towards customer satisfaction.
Availability and affordability
I have been shopping on Fanatics since my son attended college in 2011 and I have never been disappointed with my purchases. I love their rewards and I use them when I purchase items. My favorite go to shop for sports attire!
Great clothes and accessories.
There have been plenty of great items I have purchased through this website. Whatever I find, I am sure I will buy it. I am always looking for plenty of Baltimore Orioles Items that I enjoy collecting.
They have what I want to buy for what ever sport I want to root for.
I bought the Orioles shirts because they were perfect for me and I enjoy buying shirts that I like. They satisfy me and I like what I buy when I see them.
For what they have this sports fan is terrific.
The customer service representative listen to my issue and came up with a satisfactory solution. She was polite and apologetic about my dissatifaction
Hey guys the hats are good but when you ship hats plz try to put them in plastic bags then put them in the box cause sometimes they do get dirty or might get a spot on them I know I don't want a dirty hat that I paid high dollar for just saying guys thanks
They been good to me so far no problems knock on wood
It was good no trouble product came on time as expected
Fanatics has always tried to let me know of deal's related to my interests and if I have had an issue as long as I have been able to get ahold a representative to speak to instead of texting I have been able to deal with any of my issues.
I had a use a alternate site to make my complaint so that I was able to actually able to speak to a live person and that had to be related to fanatics but everything was delt with accordingly.
Fanatics has a large amount of available items that align to my interests.
Love shopping on Fanatics.Com. Numerous items to choose from at a great price. I seem to always find what I'm looking for and the return policy is outstanding
Availability of Products and cost
Just looking online to see what's new and what sort of specials or sales were going on online at Fanatics as they have all your sports teams items you want.
Easy to shop and fast delivery. I have ordered shirts shoes autographed merchandise everything has always been exactly what I ordered the fitting was perfect
Quality merchandise
My experience was great, I love my fits and are eye catching and make me fill like I'm a part of the team and legit as well. The mere fact of its authenticity makes me feel connected.
I choose Fanatics because I can never go wrong with the variety of choices my present to you, and the authenticity of their fits. Fanatics fits fits like a champ. And they get the fits to you in a timely manner.
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
http://fanaticsinc.com/about/our_history/
Hi Alex, I apologize for the experience with your recent purchase. I've sent you a private message regarding your order and I look forward to providing a resolution as quickly as possible. Thank you, Nicole