• Fanatics

Fanatics

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Overview

Fanatics has a rating of 2.5 stars from 3,911 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Fanatics most frequently mention customer service, day shipping, and business days problems. Fanatics ranks 1st among Jersey sites.

  • Service
    868
  • Value
    593
  • Shipping
    662
  • Returns
    479
  • Quality
    507

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 79.6%
Positive
709
Neutral
12
Negative
170
533
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How would you rate Fanatics?
Top Positive Review

“Kudos for "Courtney"!”

Jerry H.
8/26/24

Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!

Top Critical Review

“Virginia Tech Metallica T-shirts”

Alex R.
10/4/24

I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!

Reviews (3,911)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1277) credit card (127) order number (71) gift card (69) return label (77) quality products (58) fan cash (51)
Thumbnail of user alexr1716
Indiana
1 review
0 helpful votes
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October 4th, 2024

I ordered 2 of the VT Metallica shirts for my wife back in August. I was told 3 weeks in only one was ready and I asked them to ship it and they sent the request to do that. As of today both items are now on back order until mid October. What's the point of preordering them. Don't you know how many you can sell. You took my money and now I am without product. Shady!

Service
Value
Shipping
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hi Alex, I apologize for the experience with your recent purchase. I've sent you a private message regarding your order and I look forward to providing a resolution as quickly as possible. Thank you, Nicole

Thumbnail of user mgwillis1974
Pennsylvania
1 review
0 helpful votes
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November 1st, 2024

I ordered it with normal expectations that it would be shipped within 2 to 3 days. It was listed as in stock. Then 6 days with nothing shipped. Don't expect it fast. Got a refund and will spend it with someone who actually ships what you paid for.

Tip for consumers:
Don't shop there. They don't seem to care about getting your order out in a timely manner.

Products used:
Didn't get it.

Service
Value
Shipping
Returns
Thumbnail of user jerryh1274
Romania
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

Courtney | Fan Relations did a wonderful job taking care of me with my order and followed-up afterward, to ensure everything was received properly and the quality is what is expected from these expensive items. Please reward Courtney for excellence in customer service!

Thumbnail of user adamb2199
Georgia
1 review
0 helpful votes
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August 26th, 2024
Verified purchase

The CS rep that helped me ( Carey) was extremely helpful and made my return a pleasure
Hire more like Carey at Fanatics

Thumbnail of user minj19
New York
1 review
0 helpful votes
  • Send Message
May 29th, 2024
Verified purchase

Hi,
CSR was pleasant, efficient and extremely helpful with my exchange. She made what could have been a protracted and frustrating experience, an easy transaction. I will place more orders on site because of this transaction. Unfortunately, her name escapes me, but thank you for your excellent customer support!

Thumbnail of user randyf671
California
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

The USPS post man delivered the jersey to the wrong house and several days later the neighbor down the street brought the package to the house. MLB processed the return before the package was found. Great service.

Thumbnail of user daniele1322
New Jersey
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

Great products and customer service. Quality of the products is great. I had to return/replace some items because they did not fit quite right. Very easy return and replacements. Completely satisfied.

Had to replace some items that did not fit quite right. Easy process.

Reason I chose this business:

Great selections and prices.

Service
Thumbnail of user richardw4107
Iowa
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

I enjoy the interface and there's a wide range of markets. My friends geo location quit working after he won big. His other sports book apps work great. I also had one of the 80 dollar referral bonuses never get paid to me. But I still come back and check the rewards and if they are good I still use the app weekly.

My friend still can’t use his Sportsbook app after his big win. And I still haven’t got my 80 bonus bucks for my second referral.

Reason I chose this business:

I buy sports memorabilia from Fanatics like WWE gear and NfL, the promotions that run randomly are better than shop zone.

Service
Thumbnail of user nickf792
New York
1 review
0 helpful votes
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May 21st, 2024
Verified purchase
• Updated review

Overall, Fanatics has been excellent. Their shipping dept. could be better; they need to learn to package collectible items much better. But customer service was great about replacing a damaged item so overall I was happy in the end.

I had a Funko Pop arrive damaged and contacted Customer Service for a replacement. Process was quick and easy & replacement arrived within a week!

Reason I chose this business:

They are great, had an exclusive Funko Pop I wanted and FanCash is always great at saving a few dollars.

Service
Excellent!
March 4th, 2024
Verified purchase
• Previous review

Overall I had an excellent experience and am completely satisfied.

Reason I chose this business:

I had FanCash to use.

Excellent!
January 24th, 2024
Verified purchase
• Previous review

I've almost always had great experiences with Fanatics.

Reason I chose this business:

Great items with very good sales, plus I had FanCash!

Thumbnail of user leopoldot9
Texas
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase

I have made so many purchases from Fanatics through the years, that I feel very comfortable in my opinion of this company.
And that opinion is that Fanatics is "outstanding" in every way as an online store. They have always provided the highest quality products at very reasonable prizes. It will always be my go to store for sports paraphernalia.

Reason I chose this business:

Stated above.

Thumbnail of user garyj1046
New Mexico
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

I've purchased so many items from Fanatics over the last 10 years that I've lost count. I'm a diehard sports fan and they have such a huge selection of merchandise to choose from. I always find myself spending a lot of time deciding on what to get. I really like the sales they have quite often because I usually end up buying something.

Reason I chose this business:

Fanatics also has the best overall shopping experience from ordering to delivery service. If I'm looking for a particular team, they always have it in stock. It's my first choice when it comes to sports merchandise.

Thumbnail of user clydeg62
Delaware
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

The customer service representative was very patient with her time explaining the return policy so that I could get a complete and understanding of their rules. This information was very helpful to me in my decision making.
I will be informing others of the service I received from the representative.

Thumbnail of user delwinb
New York
1 review
0 helpful votes
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May 22nd, 2024
Verified purchase

Have had Great Experience with Fanatics so far.Great Quality delivered at Great Price.Especially enjoy 65% off Items.Feel like I get some of the Best Products for the Money.But have paid full price or close to it and felt like I got Good Value also

Reason I chose this business:

Good Options of products to select from

Thumbnail of user l.m.t
New York
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

They have great sales, and great merch. I mainly look for WWE merch and they always have it. Plus whenever I need a sports gift I can always shop the same place. I don't follow sports but I have a lot of men in my family that do and they always appreciate sports related gifts. I know I can always go to Fanatics for my shopping. It was an easy shopping process, fast shipping, good packaging & friendly customer service. I'm quite happy and can't wait to return!

Reason I chose this business:

I saw they had WWE merchandise

Thumbnail of user tempam
Alaska
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

So happy with whatever I purchase. Whether it be for me or for a gift, it's worth it to me. People ask me where I get it and I tell them to order from Fanatics.com. And the fact that it ships free is an absolute plus. I will continue to buy from your store for sure. Have an awesome day.

Reason I chose this business:

The price the product and the shipping

Thumbnail of user stevem3702
Connecticut
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

No matter what I've ordered in the past, the merchandise was always delivered in a timely fashion and exactly what was requested. The quality and pricing is yet another indication of Fanatics continuing commitment towards customer satisfaction.

Reason I chose this business:

Availability and affordability

Thumbnail of user jeannettes83
Texas
2 reviews
0 helpful votes
  • Send Message
May 19th, 2024
Verified purchase

I have been shopping on Fanatics since my son attended college in 2011 and I have never been disappointed with my purchases. I love their rewards and I use them when I purchase items. My favorite go to shop for sports attire!

Reason I chose this business:

Great clothes and accessories.

Thumbnail of user bradfordp39
New York
1 review
0 helpful votes
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May 23rd, 2024
Verified purchase
• Updated review

There have been plenty of great items I have purchased through this website. Whatever I find, I am sure I will buy it. I am always looking for plenty of Baltimore Orioles Items that I enjoy collecting.

Reason I chose this business:

They have what I want to buy for what ever sport I want to root for.

I found some great shirts I liked and I wound up buying them.
January 24th, 2024
Verified purchase
• Previous review

I bought the Orioles shirts because they were perfect for me and I enjoy buying shirts that I like. They satisfy me and I like what I buy when I see them.

Reason I chose this business:

For what they have this sports fan is terrific.

Thumbnail of user pamelas3062
New York
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

The customer service representative listen to my issue and came up with a satisfactory solution. She was polite and apologetic about my dissatifaction

Thumbnail of user daniels4573
Oklahoma
1 review
0 helpful votes
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May 20th, 2024
Verified purchase
• Updated review

Hey guys the hats are good but when you ship hats plz try to put them in plastic bags then put them in the box cause sometimes they do get dirty or might get a spot on them I know I don't want a dirty hat that I paid high dollar for just saying guys thanks

Reason I chose this business:

They been good to me so far no problems knock on wood

The products
January 28th, 2024
Verified purchase
• Previous review

It was good no trouble product came on time as expected

Service
Thumbnail of user caseyn94
Arizona
1 review
0 helpful votes
  • Send Message
May 22nd, 2024
Verified purchase

Fanatics has always tried to let me know of deal's related to my interests and if I have had an issue as long as I have been able to get ahold a representative to speak to instead of texting I have been able to deal with any of my issues.

I had a use a alternate site to make my complaint so that I was able to actually able to speak to a live person and that had to be related to fanatics but everything was delt with accordingly.

Reason I chose this business:

Fanatics has a large amount of available items that align to my interests.

Service
Thumbnail of user roderickm44
Washington
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Love shopping on Fanatics.Com. Numerous items to choose from at a great price. I seem to always find what I'm looking for and the return policy is outstanding

Reason I chose this business:

Availability of Products and cost

Thumbnail of user jerryc1233
Florida
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Just looking online to see what's new and what sort of specials or sales were going on online at Fanatics as they have all your sports teams items you want.

Thumbnail of user garyh2421
New York
1 review
0 helpful votes
  • Send Message
May 20th, 2024
Verified purchase

Easy to shop and fast delivery. I have ordered shirts shoes autographed merchandise everything has always been exactly what I ordered the fitting was perfect

Reason I chose this business:

Quality merchandise

Thumbnail of user pearlies6
Virginia
1 review
0 helpful votes
  • Send Message
May 23rd, 2024
Verified purchase

My experience was great, I love my fits and are eye catching and make me fill like I'm a part of the team and legit as well. The mere fact of its authenticity makes me feel connected.

Reason I chose this business:

I choose Fanatics because I can never go wrong with the variety of choices my present to you, and the authenticity of their fits. Fanatics fits fits like a champ. And they get the fits to you in a timely manner.

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From the business

Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.

Business History

http://fanaticsinc.com/about/our_history/

Company Representative

Thumbnail of user erinf11
Nigel P.
Sr. Director of Fan Experience
Typically responds within 6 days
Our Mission: to consider the customer first in everything we do.

We believe strongly in doing the right thing and holding true to our mission of considering the customer first in everything we do. Because of this mission, Fanatics lives by a set of strong core values to assure excellence in our industry.

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2.5
3,911 reviews
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