About the Business
Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Reviews Summary
Zara has a rating of 1.3 stars from 1,081 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.
I love this site. It's quick for shipping and return process is incredibly fast. I love the quality of the product, but watch for the price tag!
I love the look on me and how the xlarge fits me. Great material and very comfortable. It's not too small and the shorts fit just right.
They have one only cashier for 3 sectors. Too many time waiting. And this is always. They cashier in kids and men always closed
I order online couple of items, one pair of shoes were missing! And they refuse to return calls or to return your money.! Dont order online!
I was surprised when I saw this collection. My favorite colors and nice to touch cloth. I had chosen a present to my mom and my girlfriend here.
I find the quality of the clothes satisfying but the customer service is dreadful, i am very displeased, It is a painful experience
Supporting genocide in Gaza. They have no moral grounds to stand on. They are public figure, they should know tha they are hurting public sentiments.
Zara has a poor return policy. They refuse to refund my money in the form I purchased the items. I will not be shopping in Zara in the future.
I went in Zara in Lake Buena Vista FL somewhere around the Disney stores. This gorgeous Knit top caught my eye and immediately get it and go try it on. I tried it on, I loved it, I took it off. Because of the great lighting and good body mirror I took some pictures of myself in my own clothes. I must have startled the workers because a black women took a $30 top in the fitting room and took waaaay to long taking selfies. Because when I came out the dressing room, I was IMMEDIATLEY approached by a worker who reached out his hand in full CONFIDENCE to take the shirt out of my hand, and when I pulled the shirt closer to me, this man says to me "OHHH you're going to get it?"... wtf, where THE $#*! do they do that at? My feelings were so hurt, and I was embarrassed. If you want to be made fun of by the broke&boujee Zara employees please go ahead. If by ANY chance that employee sees this... You work at Zara... you're not getting paid that much! I could have bought that shirt 1,000 times and my bank account would still stomp that $#*! you make. Please consider other people's feelings.
Nice customer service, good shoes and clothes and good prices, quick check out and return policy best store ever
A lot of the time, their (not in store) customer service is not good. Their online customer service may even be automated.
The operators are polite, tactful and competent. I recommend this store for shopping and I use it myself. The employees are happy and cheerful!
I don't support those who support genocide…………….:::::::.::::::::::::::………………….:::::::::::::::::::::::::
Bad quality products and very questionable company ethics. Do not recommend shopping here to anyone really.
I like this brand. All goods always perfect. Last week I ordered shoes here. I like this shoes so mush.
Worst and uneducated customer service including zara managers and supervisors. Lazy customer service.
I had a top that was shredding and i contacted zara and provided them with pics of the top and thy didin't wanna help me!
Think before you buy there
I like this brand. Affordable prices, on-time delivery. To my mind, these features are so important.
I have never seen such horrible service from a company and they do not deserve to be in business. Buyer beware!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members