Boy was I fooled when I wanted to buy some clothes for the holidays. I bought $150 worth of clothes and they completely stole my money! The issue was that it apparently "delivered" to my house but when checking the address it sent to, it was the wrong address. I was met with a bunch of reps saying it was not their fault but the facility that was sending it "On Trac" so I called On Trac and the address that was given to On Trac FROM ZARA was the WRONG address to begin with. I try to get a refund but again to no avail. I keep calling because I think this is a huge scam. They took $150 from me and did not want to help me with my items. At some point they were willing to compromise and give me another package to the right address this time and they even send me a confirmation email. I didn't feel comfortable so I went ahead and I called the facility that handles the packages and guess what I found? ZARA gives them the WRONG address again. Seriously Zara GET IT TOGETHER! It's not that hard, after 3 tries, you should have really gotten it together. Terrible company, if I can give them NEGATIVE 5 I would. DON'T DO IT. I BETTER RECEIVE MY PACKAGES OR MY REFUND OR THEYLL NEVER STOP HEARING FROM ME. ILL CALL THEM FOR YEARS IF I HAVE TO.

Those coustomer care the way they response seems like they have copy paste it like im talking to robot so so bad.worse coustomer care

Baycot Zara we don't like ur products ….
Baycot Zara …….
Don't sales Zara's products in the world ….

Awful experience with Zara's customer service.

I used their online tool to determine my size according to my height and weight and I came out to be a large size (weird because I always wear medium). Anyway, I went with it, and of course, as soon as the items arrived (6/2/20), I realized they were too big.

I packed everything back in the original packaging, along with all tags, and returned the items on 6/3/20. According to USPS, my return was delivered on 6/10.

Ever since then, I've been reaching out to their customer service trying to figure out what's the status of my refund. I chatted with their agents 3-4 times so far for about 40min each time (because it would take them 10min to respond). Each time, they would ask me for full info about myself and the items that I ordered. NONE of the agents were able to give me any information about why my refund was late. They kept repeating "wait 10 business days for your refund" even though it's been WAY OVER 10 business days and their refund processing time was long gone?! It seemed like I was chatting with bots. One time, an agent was even trying to convince me that their 10-14 day return processing timeframe begins not once they receive the items but once they inspect them?! What? I know that's completely not true, but I can't even believe a company as big as Zara is using these lame tactics.

I was promised twice by two different agents that I would receive a call from a manager within 48hrs, which never happened of course. I wrote to their customer service on facebook and instagram - not a single response.

Since I lost all my patience with those online agents, I went to a store to see if they can help out somehow. The manager was shocked with how bad the online customer service was, she confirmed the refund processing time passed by (you should have seen her face when I said I was being convinced the time starts once the items are inspected). But, she couldn't help me, because they have nothing to do with online purchases.

Anyway, I reached out to my bank and started a claim, as I realized I would never be getting money back from Zara. I understand companies are overwhelmed right now, but lying and stealing from your customers is not a way to go.

I rarely write negative reviews but felt it absolutely necessary in this case. Zara only cares about profit and has the worst customer service I have ever experienced. Also, with how many times my money hasn't been refunded, or a package has been "lost" or "damaged" I feel very strongly that they are gaining profits on items that are "lost" that they never actually sent. They get their money and won't pay you back no matter how hard you try. I eventually got reimbursed through PayPal.

Zara has some of the cutest and best quality clothes for my kids but I will not support this company any longer. Every single time I have ordered from them there has been a huge error and complete lack of accountability. It doesn't seem like their employees are trained well at all and they are completely rude on the phone and make it seem like you are causing them trouble.

Zara said my package was delivered, yet I never received it and I was home with a ring doorbell. They told me to check with my neighbors but said it was out of their hands. Unbelievable. This last time has been such a headache… I ordered $600 of clothes and only one box arrived. Talked to a representative and thought I got everything squared away. Look at my new order and she reordered a bunch of items I already received and I was missing many of the items that I had ordered. Had to call again for another hour long phone conversation and this person told me I would need to return those items (which is a huge headache when you have 4 kids and are ordering online for a reason) I also didn't receive half the items that I ordered during Black Friday even thought they said they were available on the website. (she said they were too low of stock) really frustrating considering I saved specifically for that sale and missed out on other Black Friday deals for school clothes. Those are just a couple of incidents. I have had about three other incidents where they have messed up and it was never settled. Damaged packages, charging too much, etc.

They genuinely don't care, don't offer discount codes for your trouble, don't do anything for their incompetence. I think they are a scam and stealing from customers. It's just a matter of time before they get called out and go under for such poor business practices.

Ver races company special about the last ad you should be shame about last ad boycott Zara I will never shop at Zara anymore

We wanted to exchange shoes not apply for a warranty, and they were not accommodating at any level.

Zara has the worst customer services l had experienced in my 30 years as a customer. I bought a shirt blouse without trying it on and when I got home there was no receipt. Next day I went back to the same location asking for the receipt and showed the proof of purchase from online credit card transaction. The store manager gave me the number to contact the customer service and they can track the receipt. L contacted them and talked for an hour giving all the information and being put on hold by them.
Zara customer service representative told me they got the all the information to track the bill and will contact me next day but they never did it.
I called them again and this time a guy answered and l had to give all the information again and he told me to get the credit card statement from bank and store will do the exchage or refund. Reading all the bad reviews from website, I asked for an email from them to ensure that is how to go about it but he said no without any explanation. When I asked to talk to a supervisor he said they didn't have a supervisor or a manager. Trusting the customer representative, l went to the bank to get physcial copy of bank statement and went back to Zara. The store manager declined any exchanges without an email from customers service. I called the customer service again talked to the same guy, he put me on hold for a while and said that his supervisor told him they cannot do anything about it.
At this point l didn't care for the money anymore, they just didnt want to be bothered with tracking the transaction for the customer service instead telling lie to customer hoping customer will give up after a few run around. Each time when l called Zara customer service number, l wasted good hour explaining over and over. From the beginning, it was Zara casher who didn't put the receipt in my back or give to me.
I am still amazed by how they can get away by treating customers like this way. Zara has the most unprofessional employees both on the phone and the stores.
I will not contribute to this giant bullying cooperate company anymore

I have been to a Zara store today in Covent Gardenand had the most frustrating experience ever and in the end, they made me look like a fraudster.

I bought a £30 gift card and after paying the lady who served me, I walked a few yards away from the till on my way to leave the store and when I opened the little box, there was no card inside. I came back to the till straight away without leaving the store and complained. The lady looked very confused and I asked them to check CCTV.

After 20 minutes they came back out saying that she did put the card inside the box but she hasn't. They wanted to make me believe in that evidence but they wouldn't want to believe in me when I said that she made a mistake. She never came back out and she knows, they know she made a mistake. The security said she would have to pay double if she made a mistake so that's probably why they want to keep on her side and claim she did out the card inside the box.

I would never make such a fuss for £30, it's about the principle, she made a mistake just won't admit it.

I asked them to show me the evidence but they said for Data protection they couldn't. That data is about me for God's sake.

I called the police but hey were useless saying it's a civil matter. If I had committed a crime they would call the police and the store would even check all the cameras, l but why would they not check the cameras to see whether I took the card out of the box, hid it and went back to ask for another one? They did not check other cameras and they were very unhelpful and at one point rude.

I am taking this further but I am sure they would never go against the member of staff. I'm very annoyed as I am an honest person and they basically told me I was lying to them. They even suggested that maybe I was pick pocketed but how?! There was no one around me, I was inside the store and away from the till for 20 seconds...

If they have nothing to hide why won't they show me the CCTV where they claim shows the staff putting the card inside the box?!

I have been a customer for many years now but they treated me like a thief. It's probably safe to buy from them as I have been for a long time but one day...

If i could give it negative stars then i would! They have the worst customer service ever! For a global company i am very disappointed at their customer service.
I bought some items on zara.com and didnt like few items and wanted to return it. In the package, there was a gift receipt it in which i didnt need since the clothes was for myself. Before i return the items, i carefully read all the return policies and it mentioned that i needed to show the cashier the original invoice to get the refund back to my credit card. I went to the closest store to return the items. Ive specifically gave the original receipt to the cashier and emphasize that i wanted the return back to my credit card. I gave the whole package to her and she took out the gift receipt to start entering it in the till. I questioned the cashier if she had used the gift receipt would i still be getting the refund on my credit card and she said yes. I even told her what i read online that she needed to use the original invoice but she told me its the same thing. When the cashier completed the transaction, she gave me a receipt and it says STORE CREDIT. I went back to ask her that if the refund went back to my mastercard and she still said yes. And so i asked her why does my refund receipt say store credit. She pretty much said oh i never seen this before. Anyway, i went back and forth with the dept manager and finally was told that they needed to call zara.com to look into it. I was sent home with the store credit. The next day the manager called me back and said they couldn't do anything about it and was very rude about it. The manager made it sound like it was not their fault and that's too bad they made a mistake and that they already did me a favour by calling zara.com. They took NO responsbility for their mistake. Basically i had to be penalized for their mistake. I didnt want the store credit and refund was over 100$.

I tried calling zara.com myself and they said the same thing that its too bad for me and i just had to keep the store credit. I DONT WANT ANYTHING FROM ZARA! I asked to speak with upper management and they still havent called me back... Zara is the worst. Never experience such horrible customer service.

I will never purchase anything from Zara again. Which is so sad, i was so excited when Zara came to San Antonio. I bought some cargo pants, did not try them on there due to the fact that they were so busy, got them home and there they sat until i went to wear them and in the crouch they were torn, prior to wearing them i took the tags off including the tags with the washing instructions. The cargo pants were not altered in anyway. Took them back and told the lady the story and that i just wanted to exchange she was fine with that, she told me to go grab a new pair, i even grab a different color to purchase. When i got back to the counter she said the pants had been altered, i said no they hadn't been, she said that because i took off the big bulky tags from the inside that they had been and they could not exchange i told her the they weren't going to resell the pants even if they had the tags on and all i wanted was a new pair that weren't ripped. She said sorry so i asked to talk to a manager, unfortunately she said the same thing but added that they have a strick policy on returns, obviously they do not have a good customer experience policy in place. They treated me like i had stolen from them and i was trying to get one over on them. She also added that when i purchased the pants that the clerk told be about there return policy, which is a lie because they rushed me through the self checkout station and no one had told me anything about leaving the tags on incase i needed to return. The return policy says altered items. So upset that i now have a fifty dollar pair of pants that will go into the trash that i never got to wear. Buyer beware!

Genocide
In
Gaza you supported it $#*! youuu you support genocide in Gaza shame on you zara shame on you

DO NOT SUPPORT THIS COMPANY. BOYCOTT EVERY PEICE YOU CAN. THIS COMPANY SHOWS SUPPORT TO IDF AND AGGRESSION TOWARDS YOUR BROTHER AND SISTEN IN HUIMANITY

Hello, I placed an order through Zara.com on December 23,2016 as a guest. Now normally when I order from online I would be issued an email indicating my order number and soon after the tracking number. I received the order number after I placed the order however, I never received my tracking number. With Christmas days away I didn't get a chance to contact Zara to inquire the status of my order however, when I placed the order it stated that I should receive my order in approximately 5 days so I wasn't looking out for. On December 27th I contacted Zara.com to inquire the status of my package as I did not receive a tracking number and was informed that it was delivered. I expressed to the representive that I did not receive the package and I would have my management office investigate the matter as my building is equipped with cameras but in the mean time could they possibly ship me out another item as this was a gift for my daughter and was afraid that the item would be out of stock if it needed to be re-ordered. I was told by the online rep that there was nothing that they could do besides open up an investigation in reference to the package. Currently, I am still awaiting on a response back from Zara. I also reached out to the delivery company "Lazership" as the tracking number indicated the package was delivered to customer however, I never received the package. So now I paid for a jacket that I do not have and I checked back on the website and it is in fact out of stock. I am furious with the level of customer service I received from this company. When you order an item you expect to receive it and in the event the package is lost or stolen the customer should be help liable for it. Ship out another order and conduct your investigation. I will never order from Zara's again.