business logo of Zara
zara.com
casual, preppy, streetwear, general men, womenAge 19-25, 26-45
Write a Review

About the Business

Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.


zara.com
+1 855-635-9272
Spain
Zara is part of Inditex
Founded in 1975
Clothing item from ZaraFashion apparel by ZaraMerchandise from Zara clothing lineZara fashion product

Business Highlights

General

Parent Company: Inditex
Year Founded: 1975
Target Gender: men, women

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: the items need to be in their original condition and with all their labels.
Return Cost: $4.95 return fee

Sustainability

Sustainability Score: It's a Start
Recycling Program: Used Clothing Donation Programme
Responsible Materials: recycled, organic

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, facebook, instagram, twitter
Support Phone: +1 855-635-9272

Payment Options

Payment Methods: card payments, financing, Apple Pay, Paypal
Buy Now Pay Later: Afterpay

How would you rate Zara?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Zara has a rating of 1.6 stars from 1,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.

service
291
value
265
shipping
233
returns
261
quality
255
BA
1 review
0 helpful votes
Follow Emrah J.
Unfollow Emrah J.
Send Message
Share Review
Report Review

Boycott
December 12, 2023

Such a shame they've decided to make their advertisement in such a sick manner.
I used to like their clothes and shop quite often, never again.

Date of experience: December 12, 2023
India
1 review
0 helpful votes
Follow Rachit R.
Unfollow Rachit R.
Send Message
Share Review
Report Review

I visit a store in hyderabad but the store was superb and awsm cloth and all ade good with best pric

Date of experience: February 23, 2024
GB
1 review
0 helpful votes
Follow feriel z.
Unfollow feriel z.
Send Message
Share Review
Report Review

Shame on you
December 16, 2023

Shame on you, how dare you get your $#*! inspiration from a genocide, I regret every penny spent on you, never again.

Date of experience: December 16, 2023
Maryland
1 review
1 helpful vote
Follow Life N.
Unfollow Life N.
Send Message
Share Review
Report Review

I read alot of bad reviews from Zara but I end up always having a great encounter with customer service and speedy shipping. I ordered a jacket and jeans summing up to about 170$ standard shipping. Then I seen I hat I liked and ordered it using express shipping. Dumb idea when I thought about it. I could of ordered all 3 express but I just woke up. So I get a confirmation email shortly after both that early morning around 6:00a. M and 11:00a. M then tracking for the jacket and jeans saying expected delivery date 10/05/17 when it was we'd 10/04/17 and thought they shipped the wrong one via express but then I get another tracking email for the hat. The jacket/jeans shipped via leasership and thehat shipped UPS ground. So call to make sure that they weren't glitches and they weren't. The next day both boxes were shipped within48 hours. All items prestige as always. I suggest when talking to customer service about an issue understand that they have hard days too. Respect can take you along way. No one goes out there way for rudeness. If I get good service I have to speak on it because if I get bad service I would also speak on it.

Date of experience: May 10, 2017
Florida
1 review
0 helpful votes
Follow Ursula W.
Unfollow Ursula W.
Send Message
Share Review
Report Review

Zara is my favorite brand. I like this brand because of high quality and super service. My best dresses are from Zara

Date of experience: June 23, 2020
Canada
1 review
0 helpful votes
Follow Darcie M.
Unfollow Darcie M.
Send Message
Share Review
Report Review

I like this brand
March 16, 2021

I like this brand. I bought here my pretty shoes. The quality is perfect. I'm ready to recommend it to my friends.

Date of experience: March 16, 2021
Oregon
1 review
2 helpful votes
Follow Laurel H.
Unfollow Laurel H.
Send Message
Share Review
Report Review

VERY POOR QUALITY
December 30, 2016

This is not the quality of designer clothes. They run small and they of very poor quality. I will avoid this brand from now on.

Date of experience: December 30, 2016
Sweden
3 reviews
0 helpful votes
Follow Boris B.
Unfollow Boris B.
Send Message
Share Review
Report Review

Good Products
October 22, 2020

I really enjoyed my clothes and the service was great according to the price I paid, great job! Hope to buy again soon, thank you!

Date of experience: October 20, 2020
New York
1 review
0 helpful votes
Follow emireth h.
Unfollow emireth h.
Send Message
Share Review
Report Review

Thieves!
December 1, 2022

My package never arrived. I complained with their rude staff and I have been charged for an order I never received!

Date of experience: December 1, 2022
GB
6 reviews
1 helpful vote
Follow Alexander Z.
Unfollow Alexander Z.
Send Message
Share Review
Report Review

I like this brand because its quality is too good and i really like its latest pattern. I recently purchased 4 shirts and 2 jeans from here

Date of experience: November 29, 2021