business logo of Zara
zara.com
casual, preppy, streetwear, general men, womenAge 19-25, 26-45
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About the Business

Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.


zara.com
+1 855-635-9272
Spain
Zara is part of Inditex
Founded in 1975
Clothing item from ZaraFashion apparel by ZaraMerchandise from Zara clothing lineZara fashion product

Business Highlights

General

Parent Company: Inditex
Year Founded: 1975
Target Gender: men, women

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: the items need to be in their original condition and with all their labels.
Return Cost: $4.95 return fee

Sustainability

Sustainability Score: It's a Start
Recycling Program: Used Clothing Donation Programme
Responsible Materials: recycled, organic

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, facebook, instagram, twitter
Support Phone: +1 855-635-9272

Payment Options

Payment Methods: card payments, financing, Apple Pay, Paypal
Buy Now Pay Later: Afterpay

How would you rate Zara?
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Reviews Summary

Zara has a rating of 1.6 stars from 1,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.

service
291
value
265
shipping
233
returns
261
quality
255
Canada
2 reviews
1 helpful vote
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I love this site
February 7, 2014

I love this site. It's quick for shipping and return process is incredibly fast. I love the quality of the product, but watch for the price tag!

Date of experience: February 7, 2014
Texas
1 review
4 helpful votes
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Shirt and short set
June 27, 2023

I love the look on me and how the xlarge fits me. Great material and very comfortable. It's not too small and the shorts fit just right.

Date of experience: June 27, 2023
Cyprus
1 review
0 helpful votes
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They have one only cashier for 3 sectors. Too many time waiting. And this is always. They cashier in kids and men always closed

Date of experience: September 29, 2023
California
1 review
2 helpful votes
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I order online couple of items, one pair of shoes were missing! And they refuse to return calls or to return your money.! Dont order online!

Date of experience: January 27, 2018
Florida
3 reviews
2 helpful votes
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I was surprised when I saw this collection. My favorite colors and nice to touch cloth. I had chosen a present to my mom and my girlfriend here.

Date of experience: February 28, 2019
New Jersey
4 reviews
7 helpful votes
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Awful
June 2, 2017

I find the quality of the clothes satisfying but the customer service is dreadful, i am very displeased, It is a painful experience

Date of experience: June 2, 2017
Pakistan
1 review
0 helpful votes
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Supporting genocide in Gaza. They have no moral grounds to stand on. They are public figure, they should know tha they are hurting public sentiments.

Date of experience: December 10, 2023
New Jersey
2 reviews
2 helpful votes
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Poor customer service
September 9, 2017

Zara has a poor return policy. They refuse to refund my money in the form I purchased the items. I will not be shopping in Zara in the future.

Date of experience: September 9, 2017
Indiana
1 review
2 helpful votes
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I went in Zara in Lake Buena Vista FL somewhere around the Disney stores. This gorgeous Knit top caught my eye and immediately get it and go try it on. I tried it on, I loved it, I took it off. Because of the great lighting and good body mirror I took some pictures of myself in my own clothes. I must have startled the workers because a black women took a $30 top in the fitting room and took waaaay to long taking selfies. Because when I came out the dressing room, I was IMMEDIATLEY approached by a worker who reached out his hand in full CONFIDENCE to take the shirt out of my hand, and when I pulled the shirt closer to me, this man says to me "OHHH you're going to get it?"... wtf, where THE $#*! do they do that at? My feelings were so hurt, and I was embarrassed. If you want to be made fun of by the broke&boujee Zara employees please go ahead. If by ANY chance that employee sees this... You work at Zara... you're not getting paid that much! I could have bought that shirt 1,000 times and my bank account would still stomp that $#*! you make. Please consider other people's feelings.

Date of experience: March 26, 2017
New York
1 review
0 helpful votes
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Perfect store
September 11, 2017

Nice customer service, good shoes and clothes and good prices, quick check out and return policy best store ever

Date of experience: September 11, 2017