Zara brand is third class. They are trying to make fun of Gaza of people. If you are Muslim don't buy anything from Zara #Bycotzara

I have been a loyal Zara.com customer for 5+years now, but no longer. The past 5 orders have been ATROCIOUS.
Main issues:
1. Shipping - per website, standard delivery is 2-4 business days. My past 5 orders took ~8 business days to be delivered. On my last order, Zara claimed to deliver but never did -- and they still took my money (more on this below). I always follow-up on tracking with Customer Service, but they couldn't care less once they take your money. In fact, most times, they will not provide delivery details/date unless explicitly asked - and, the dates/details they do provide are wrong.

2. Customer Service is PATHETIC. I've had to call/follow-up on almost every single order in the last 12 months. Each time, CSR would not provide any details and said that they are there only to take down information and relay to 'appropriate department'. This is basically an answering service, not CUSTOMER service. 'Appropriate departments' never respond.

On my last order, Zara's courier service showed a delivered status on an order that was not delivered. I reached out to Zara CSR 4 times over a span of 7 days and got the runaround; because of their unresponsiveness (read: radio silence) I was legitimately concerned that they took my money and ran.
I finally filed a complaint with the Better Business Bureau and within 5hrs, I received a call from Zara notifying me of my refund. How unfortunate that BBB had to get involved for them to respond. How infuriating that I spent so much of my personal time trying to resolve the issue myself and they did nothing!
Goes to show how much they value their customers...

My advice, don't bother with Zara. ASOS customer service is a million times better (clothes are too imho)

The people who runs the company is Zionist cowards they enjoy from pain and suffering Palestinian people. ZARA

I went into a store trying to do an exchange for a couple of items from an online order I placed. The sales girl informed me that since it was past the 30 days I had to call online for the exchange and/or store credit. Ive ordered thousands of dollars worth of Zara for my son and the first time I need to make an exchange for size, NEVER ONCE ASKING FOR MY MONEY BACK, they said that since its past the 30 days they cant even offer me an EXCHANGE for a size that he can wear. I spoke with Yasmin who claimed they make exceptions but made it clear I wouldnt be one of them. When I asked to speak with her supervisor I was told they would just continue to reiterate that they wouldnt be making an exception. WHATS THE POINT OF HAVING SUPERVISIORS WHEN CLEARLY THIER SUBORDINATES MAKE ALL THE DECISIONS FOR THEM. I suppose if they treat their employees as badly as the reviews and glass door say I shouldnt expect them to treat the customers any differently. Im glad the sales girl directed me to a dead end and I wasted my time trying to find a resolution. Ill spend my money at a company that values both.

I was in zara home in kingston upon thamesin bentall centre today at 5:15pm, I have taken the bath basket with lid on top to the till, shop assistant scaned my item and put it in the zara bag, i said thanks and left towards outside but the security alarm start and i came back to the till and told them, the present sales assistant start searching my shopping bag and find two items inside the bascket and she told me that i wanted to steal these items from the shop, she was very laud and rude twards me, while the items was inside the bascket that I bought and it was the shop assistant responsibility to check inside that basket before put it inside the bag not my responsibility to check! But she start shutting twards me and i had to ask bentall security to come and tell her to be polite but unfortunately she never said sorry and non stop was telling everyone that it wasnt her fault and i was going to take that without pay! If i was going to take this item why came back to her and told her the problem! I asked her to give me her manager name but she said she is going to call the police! I said call the police and i wait but i want to talk to her manager but she ignored me and never gave me her manager name and when i asked her name she put her face twards wall!
Very disappointed, not recommended

I have never experienced such horrible customer service in my life.
I placed an order over a week ago for my nieces Christmas presents and noticed Zara had charged me for the order, but I hadn't received a shipping confirmation and the status online still said "Being Processed." I called their customer service and said I wanted to cancel my order since I was concerned about getting my items in time for Christmas, but was told I couldn't since some of the items had already shipped. When I asked why I hadn't been sent a shipping confirmation, they said they don't process orders on the weekends and that I would get one on the Monday, which I did not.
When I called them again on Monday, they said my order was "being packaged as we speak" and would arrive for sure by the Wednesday. When I asked about the item that had supposedly already shipped, they had no clue what I was talking about and acted like I was crazy/an idiot for thinking it had shipped.
On Tuesday, my order STILL said "Being Processed" online. I called them three times that day and each person told me it was still guaranteed to get to me by Wednesday, which didn't make any sense to me, given it still had yet to ship.
Today is Wednesday and I called them again and at this point they said they have no clue when my package will ship and that "maybe" it will get here by Christmas.
When I asked to speak with to the manager, she was extremely rude and totally unapologetic and didn't offer a single solution. I asked if my package could be expedited, to which she said no. I asked for a discount, to which she said no. I asked to cancel my order (after explaining I already tried to do so on the Saturday and was told I couldn't because it was "about to ship any minute" - to which she said no.
Basically - they do not care about their customers and are completely unwilling to help and totally unsympathetic.
I honestly don't even think they know where my package is at this point or have nay clue when it will actually get to me - certainly not in time for Christmas!