business logo of Zara
zara.com
casual, preppy, streetwear, general men, womenAge 19-25, 26-45
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About the Business

Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.


zara.com
+1 855-635-9272
Spain
Zara is part of Inditex
Founded in 1975
Clothing item from ZaraFashion apparel by ZaraMerchandise from Zara clothing lineZara fashion product

Business Highlights

General

Parent Company: Inditex
Year Founded: 1975
Target Gender: men, women

Shipping

Shipping Cost: $6.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: the items need to be in their original condition and with all their labels.
Return Cost: $4.95 return fee

Sustainability

Sustainability Score: It's a Start
Recycling Program: Used Clothing Donation Programme
Responsible Materials: recycled, organic

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, facebook, instagram, twitter
Support Phone: +1 855-635-9272

Payment Options

Payment Methods: card payments, financing, Apple Pay, Paypal
Buy Now Pay Later: Afterpay

How would you rate Zara?
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Reviews Summary

Zara has a rating of 1.6 stars from 1,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.

service
291
value
265
shipping
233
returns
261
quality
255
India
1 review
0 helpful votes
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Hopeless Quality
October 19, 2018

Mine T-shirt has a hole and they are exchanging in 350 rs. I have been struggling to get it return there faulty product

Date of experience: October 19, 2018
New Jersey
1 review
0 helpful votes
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Worst company in USA
October 10, 2017

Absolute worst customer service and return policy. Why are they not embarrassed of all these poor reviews.

Date of experience: October 10, 2017
New York
1 review
3 helpful votes
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Worst customer service. Their return policy is terrible. Everyone should just stop shopping there and put them out of business. Disgusting.

Date of experience: June 23, 2018
GB
2 reviews
6 helpful votes
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Just recently moved to Europe and discovered Zara!
I am totally in love with their collections!
The online shop is equally great!

Date of experience: February 27, 2018
Georgia
10 reviews
30 helpful votes
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Not for me
April 10, 2019

I could never find anything for myself in this shop. Strange clothes and also a really bad customer service. Who buys from them?

Date of experience: April 10, 2019
Slovenia
2 reviews
1 helpful vote
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As always
January 30, 2018

Amazing new collection as always. Great designs. Prices could be cheaper but quality is better with time. Love Zara

Date of experience: January 29, 2018
Ukraine
3 reviews
1 helpful vote
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Just love it
March 14, 2020

Trendy cloth of pretty good quality. I can always find something for myself in this shop. Easy to order. Recommend!

Date of experience: March 12, 2020
Georgia
1 review
1 helpful vote
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Never order online from Zara. They will ship you the wrong item. Customer service and return policy is terrible

Date of experience: March 27, 2022
Ukraine
3 reviews
2 helpful votes
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Good enough
July 30, 2020

I like their items. Comparing price and quality, that's satisfactory. My favorite t-$#*!s is 3 years old, but still looks as a fresh one.

Date of experience: July 30, 2020
Massachusetts
1 review
0 helpful votes
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Bait and Switch! - so I just left Zara on 5th Ave and 52nd Street in NYC. I have never written a post about a stores customer service before but felt the need today to stand up for myself and others who might encounter a similar issue at Zara. I went to purchase a short sleeved shirt that said $19.95 and another shirt that said $35 and was expecting to pay around $56 with tax. When Suada rang me up she said the final payment was over $80 dollars. I then showed her the price tag and she explained to me that the price is mislabeled and is in Euros. I was completely flabbergasted and said what kind of business practice is this to list a price and then switch the number and expect a customer to pay the upcharge. I asked for the manager and was told they could not do anything to change it. The General Manager Pedro Estremera then came to me and said that they could not honor the price on the label. He then called their customer service line and a woman on the call said the same thing. I expressed my upsetment and told them that these practices by Zara as a business are terrible. I wouldve happily paid for the labeled prices and in fact thought that Zara was good until this occurrence. I will never shop at a Zara again after how I was treated and hope the public reading this takes this into consideration. If I could give a negative number I would for this encounter. Just Terrible -
Terrible customer service and practices.

Date of experience: June 7, 2018