Zara, a leading global fashion company under Inditex, prioritizes the customer in its unique business model, which encompasses design, production, distribution, and sales through a vast retail network.
Zara has a rating of 1.6 stars from 1,035 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zara most frequently mention customer service, return policy and credit card. Zara ranks 376th among General Apparel sites.
Mine T-shirt has a hole and they are exchanging in 350 rs. I have been struggling to get it return there faulty product
Absolute worst customer service and return policy. Why are they not embarrassed of all these poor reviews.
Worst customer service. Their return policy is terrible. Everyone should just stop shopping there and put them out of business. Disgusting.
Just recently moved to Europe and discovered Zara!
I am totally in love with their collections!
The online shop is equally great!
I could never find anything for myself in this shop. Strange clothes and also a really bad customer service. Who buys from them?
Trendy cloth of pretty good quality. I can always find something for myself in this shop. Easy to order. Recommend!
Never order online from Zara. They will ship you the wrong item. Customer service and return policy is terrible
I like their items. Comparing price and quality, that's satisfactory. My favorite t-$#*!s is 3 years old, but still looks as a fresh one.
Bait and Switch! - so I just left Zara on 5th Ave and 52nd Street in NYC. I have never written a post about a stores customer service before but felt the need today to stand up for myself and others who might encounter a similar issue at Zara. I went to purchase a short sleeved shirt that said $19.95 and another shirt that said $35 and was expecting to pay around $56 with tax. When Suada rang me up she said the final payment was over $80 dollars. I then showed her the price tag and she explained to me that the price is mislabeled and is in Euros. I was completely flabbergasted and said what kind of business practice is this to list a price and then switch the number and expect a customer to pay the upcharge. I asked for the manager and was told they could not do anything to change it. The General Manager Pedro Estremera then came to me and said that they could not honor the price on the label. He then called their customer service line and a woman on the call said the same thing. I expressed my upsetment and told them that these practices by Zara as a business are terrible. I wouldve happily paid for the labeled prices and in fact thought that Zara was good until this occurrence. I will never shop at a Zara again after how I was treated and hope the public reading this takes this into consideration. If I could give a negative number I would for this encounter. Just Terrible -
Terrible customer service and practices.
Answer: Nothing. They won't help you at all. Good luck! Don't ever buy from them again!
Answer: That's right I am also returning accepting since Dec 28, we are now Jan 15 and I don't have my money back. Each time I call them they tell me today u will receive it