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Zulily has a rating of 2.2 stars from 4,532 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zulily most frequently mention store credit, return policy, and poor quality problems. Zulily ranks 282nd among Daily Deals sites.
Zulily was my go-to place to shop. I was on it numerous times a day. I bought so much on there. Kids clothes, my clothes, shoes, house stuff, quirky stuff, my collection of Ragon House santas, Christmas stuff, outdoor stuff, kitchen stuff, rugs, bedding, makeup, anything and everything. The prices were great. I could scroll thru there and just find things to buy. It was great for ideas. It was my favorite shopping place.Never had any issues with anything. Returns were easy. I will miss it a lot.
Product quality varies widely. Some things ok, many cheap Chinese-made, fast fashion items that may not tolerate a single laundering. I won't do business with a company that requires I provide personal info or "sign up" to make a purchase. Tired of the coercion to get my info. There should be no barrier to shoppers buying as a "guest" or being able to chat with customer service. There is absolutely NO reason they need my email address or anything else for me to be granted the "privilege" of spending my money on their goods. If people would stop forking over their personal info, businesses would stop demanding it. Tired of businesses being hacked and my info being handed out to everyone. Best defense is to not hand out your info. This is no different than going to the grocery and having the cashier demand your birthdate and social security number just to checkout.all the while knowing you are exposing yourself to significant risk doing so.It should be illegal to demand this info.
LOVE Zulily and everything I've bought there has been better than expected. Yes, their ship time is long, but that's clearly explained on their website if people would only bother to read. Worth the wait!
The unusually low rating for Zulily must be another case of "you get what you pay for" and "people who don't know how to internet"
Zulily itself is a giant dropshipping site. They use a mix of limited time flash sales and the harder to navigate permanent online bazaar of stuff (while supplies last) to sell wares.
You will often have to wait week several weeks until Zulily receives enough orders ship yours to you.
I have literally spent hours scouring their site using their user unfriendly "search" function to find amazingly discounted and very cute children's clothing. If you don't mind digging or checking back often you can score great deals.
Zulily started out as a mom and kid's site but has expanded. There are some really random finds if you care to look.
The prices and quality/brands of good is generally very good as long as you don't mind indefinite shipping waits. If you need something right away, this isn't for you.
I've had several items received that were incorrectly size labeled, defective or simply junk. They refuse all swimwear (even with tags) & require you pay $5.95 & $2.00 to return. They could care less if you have an issue. Horrible experience.
I order several things from here but never again I ordered two pairs or yoga pants mediums both fit like extra smalls in women's at that... bought two coats largest fits like a small also cheap fabric came with strings hanging basically cheaply made. Not worth the long shipping wait or money
Order my son a pair of d & n shoes 19$ from 35$ I'm in brampton Ontario took only 3 days to get to me and these shoes are so amazing! And I paid $25 altogether. After hunting for shoes finding that even the shoes that were this much at Walmart were crappy and stiff or just ugly, I'm am 100% satisfied they look really nice well made arrived super fast and are comfy too! Best Buy I highly recommend zulily
I've had rings with loose stones. Curtains for 4 windows all soiled. Now I buy makeup that Expires on 9/17!
This company had some good quality stuff in the beginning of their business. Not anymore. Deleting the App off my phone asap!
I would strongly recommend avoiding Zulily. Occasionally you'll find a good deal with name brand only things, but even then it's a horrible business model. I can't even count the amount of times I've bought something only to have the item arrive completely different from what was advertised. My issues with this site are: 1) items are not accurately advertised or described (not just inaccurate, like completely off)
2) This is a problem because their return/exchange policy is non-existent. If you're not going to allow customers to return/exchange then describe the item correctly!
3) Website is very frustrating to navigate, really wish there was some type of "sort by" feature beyond "women" and "kids", how about sort by price or newest, etc.
4) Shipping takes WEEKS! I've even waited months. And occasionally they will cancel an item on you while you're waiting those weeks :(
I consider myself a Zulily expert as someone who spends approximately $1000 a month on the website. Yes, it is true it takes a long time for your order to arrive but Zulily clearly states how long each manufacturer takes to ship and where its coming from which is also a consideration. While there general policy is to give a store credit for returned items I have been reimbursed when they really let me down with substandard merchandise or damaged products.
Since becoming a Zulily fanatic my work wardrobe has become the envy of my coworkers and attire I feel fantastic in! I can go 4 months without repeating clothes because they are so affordable!
My only concern is their method of shipping. The United States Postal Service Innovations which has lost my packages several times or left it laying in a post office for days on end. I find it to be an extremely unreliable method of shipping particularly for the amount of money that I spend on the website.
Been buying from Zulily since day 1... great selection on brand name products. Great prices... love looking for items to arrive. Easy returns.(when necessary. Not often). Unique stores at your fingertips. Great notification feature. Can't say enough good things about this site. You will love it!
I've been very pleased with my experience using Zulily. Love the variety of merchandise, good value, unique items, great selection, etc. I appreciate how easy the website is to navigate, customer service tends to be excellent.
I've gotten some great deals and really pretty clothes from the site. However, there are many issues.
1. Sizing isn't always accurate, quite a few items come from China
2. Hate the fact that you do NOT get refunded for returns, only store credit.
3. Items arrive in so many packages.
4. Reviews are often not posted.
5. Have to call to return more than couple items because site won't allow it.
6. Should be disclosed when an item is coming from China
7. Some items can't be returned at all.
You never know what is going to be available (although they do give hints about upcoming events). Especially love the afternoon limited time sales (usually 18 hours). Customer service will definitely try to make it right if you get a wrong or broken item.
I shop Zulily a lot. Generally like it, and appreciate that now they take returns. The areas that could improve are:
More details on items, including photos
More uniformity in sizing, it's very erratic
Shorter delivery times
Overall satisfied with most products purchased. When I had to send something back customer service is great. Always be aware it might take a month for your items to arrive so don't buy if you need immediately.
Very positive experience. Fabulous selection. Yes, there is a risk of ordering with no return policy - yet it's prominent, not disguised in small print. If one out of three young designer outfits suits you - this already pays the price of other two you can give away to a sister or girlfriend. The best part, almost every piece is unique.
Last year I pretty much did all my Christmas shopping on Zulily. This year, probably not. I'm so confused as to why a shopping site that was started for moms and kids has turned into a place where I am shocked at the items using the "F" and "S" words on items for sale. I'm so disappointed. So, my idea of what makes up a great place to shop is no longer fulfilled with Zulily. It had a wholesome appeal that first attracted me. Not any more! Get rid of the items with bad words and go back to your beginnings. Somewhere along the way to popularity, someone got greedy and thought they would add another group of shoppers. Fix this or i will be ordering less and less. I did call in to CR not too long ago about this but it seems no one really listened. Amazon will probably take your place.
Zulily offers a huge variety of product for all ages at fabulous prices. They are easy to work with if you have a problem. Customer Service is top rate. I consider them to be the best shopping site available.
Some finds are more amazing than others, but I've had few disappointments with my many purchases. Sizing keeps a lot from shopping Zulily. I typically order my regular size unless it states specifically runs small or large.
I have been a customer for about two years now. You can purchase almost anything on the website, Home, clothing, shoes, gifts, children's books and scholastic learning resources, toys, keepsakes etc. it is a daily adventure,
Very unhappy with customer service... or lack thereof. Ordered and had to wait as usual... merchandise came in and 2 of the 3 items were obviously mis-sized. Guess what? No refunds... only store credit... why would I want to continue that nightmare?
I love shopping at Zulily. Every day there is new merchandise to peruse. Some of the sizing is off but overall I'm usually satisfied. If they offered free shipping that would raise my rating to 5 stars.
No returns. Give me a break! It's 2014! What reputable on-line retailer doesn't allow returns or promote utmost customer satisfaction?! I will never use them again & encourage all my friends do to the same.
Placed 1st order on 10/8 and two other orders a few days later. Have received nothing as yet but credit card bill of $152 which I've already paid reluctantly. Now I find this site and read these horrible reviews. These are Christmas gifts but I wonder if they will even be worth given after reading all this. I feel sick! Work hard for my money and certainly don't wish to share it with a company of this type.
DONT ORDER FROM HERE! Ordered one dress on 11/18/14 and they are now saying won't have it in until tomorrow and then another week. Will not have this gift for Christmas! Websites says 10-14 days but the guy said their terms and conditions list more info which indicates longer time frames... very deceptive! I didn't even receive delay emails; I had to keep calling. They will not overnight either. They gave lots of explanations about the vendors they work with in China and the reasons the prices are so cheap. In the end, it doesn't matter when you can't get the product.
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Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.
