eBay

The company failed to remove one false negative feedback comment written in caps that was clearly damaging my sales. They confirmed it was false. Additional proof was provided by the fact that I sold this returned item on their own site. They said later that I waited too long was their reason for not removing it when I notified them quickly. There clearly is no management that would allow a customer with 20 years of positive buying and selling to be damaged by one bad buyer. This company is on a path to failure.

A seller reported a package delivered to my address. We do not have USPS delivery here everything is left at our local office or PO Box when possible. I continued to check the post office for over a week with the postmaster. The package never arrived. I contacted the seller who said it was signed for, but it was never signed for because I am the only one who signs for anything or checks the mail. Ebay closed the case telling me no refund would be sent. There is no way this package was ever delivered, and absolutely no way I signed for it. Ebay is supposed to provide Buyer protection. They do not! I will never use Ebay again.

I've been selling on eBay since 2017 and received my first negative feedback. I sold this person a new with tags tee shirt at a very good price. She didn't like the material, even though I described the material accurately according to the fabric tag. Looks like she didn't bother reading the description. How in the world am I at fault? I contacted eBay to have the negative feedback removed and they refused. EBay what kind of awful company are you to have negative feedback printed about me when I did nothing wrong? My perfect record is now ruined and I am extremely pissed.

We all have the same complaint with this seller. We all ordered from him. The item was listed as "Delivered" but none of us actually received the item. Yet, if you contact eBay, they will rule in the favor of this fraudulent seller. How do I know? Because they did it to me.
I ordered Sharpie Pens for work. They were listed as delivered but they never arrived. The seller was unresponsive. And Ebay glanced at the case and without reviewing this sellers history with cheating customers, automatically ruled in his favor. So I lost the item and the money. Money back guarantee is a joke. Just like feedback is. Sellers can petition eBay to change or even delete negative feedback so they can continue looking good when the sellers are crooks. You can't trust eBay.

This company has been around for a while, but their services appear to be declining. Be wary of their glowing reviews and misleading tactics—they will go to great lengths to entice you into using their services, but offer no support or protection when issues arise. If you choose to do business with them, you'll be on your own.

My advise is to read the negative feedback carefully if you want to purchase on eBay. I forgot to do so and got scammed by an unreliable seller who gave me misleading information. There are many on eBay. Even though I filed a complaint, opened a claim and was able to prove the scam, I got no refund. EBay tends to take no responsibility, but rather protects her (unreliable) sellers.

Never received or got refund for my phone. After 2 promises of a refund with reference numbers only to be told I will not get a refund and the seller won't receive his parcel back. They screw buyer and seller. They are robotic and so uneducated working from some pit in a 3rd world country. Shop amazon.! Ebay will not be around much longer. Beware!

Ebay refuses to protect sellers from fraudulent feedback and return claims. Buyers can lie with impunity, and sellers are simply expected to "resolve" the issue. Not exactly the brightest idea, considering they are completely dependent on sellers for the existence of their business.

I bought an item that was obviously a scam and fraud. When trying to report it eBay would not accept my item ID number even though it is the number they sent to me on my email item description! I was stuck with money lost and eBay ignoring any attempt to report it.

I purchased 2 coins from RAN*******, 3 months ago and have not received them yet. Of course, Ebay doesn't allow you to contact them directly, that way they don't have to answer you. To top the situation off, they allow the seller, RAN*******, to continue to list items. Why doesn't Ebay put a hold on all the items RAN******* still has listed? Ebay doesn't answer questions, so I'll never know. I ordered the coins on 9/30/2024 and it is now 12/9/2024. BUYERS BEWARE!

I purchased an item recently on eBay, the item did not fit what the seller stated it would, so I called talked with 3 different agents, on 3 occasions where they assured me it would be corrected, long story short time to return ran out even though I was doing what the agents instructed me to do. Did not get the refund lost $147.98. I turned it over to my credit card/ PayPal company hopefully they can get something done. NO MORE EBAY FOR ME!

After I shipped the item to the buyer and they received it, Ebay has suspended my ebay account and even that I confirmed my login with a mobile device code and by email, ebay still demands that I provide them with my passport, photo id, my power and water bill etc etc and refused to pay me the money that belongs to me. Their clever ways of stealing money funds from sellers and collecting sensitive personal data earn ebay a reputation of a thief, sensitive personal data collector and reseller and a con artist.

After I logged into my ebay account they shut the account down for a reason they state that it was suspicious log in and demanded the following documents from me in order to restore my account and to pay out the seller funds that they owe me:

Proof of Identity:
1. International Passport (First & Last page)
2. Driving License (Front & Back)
3. National ID (Front & Back)

Proof of Address:
1. Bank statements, including loan/mortgage statements
2. Credit card statements
3. Utility bills (phone, power, water, etc.)
4. Insurance bills and statements

This should be illegal and is alleged racketeering and theft by ebay corporation.

This is especially dangerous to provide con artist such as ebay with such sensitive data after the well known and published lawsuit where ebay employees were stalking and threatening people. Look up "eBay stalking scandal".

Judging by millions of negative reviews this is happening to many other sellers and buyers. This will happen to you eventually. Stay away from ebay! Do not trust ebay!

Hello,
Worst selling platform ever!
Be ware of scam on eBay!
We had worst experience selling on eBay, sold an item for $14,500 end of August, still haven't received our money for 20 days. Not only that eBay didn't tell us about additional extra fees of $990 besides taxes and fees we were aware of, but they added extra fees after the sale. EBay also promised us to transfer the funds within 3 days after confirmation of product is received, it was confirmed within 2 days but until now they are keeping our money, telling us new story every time we call. Saying that they have no access to their back office and they can't see where our money is.
Don't believe these scammers, i don't know where they use our money, but everything they told us don't happen. We have no idea what to do, whom to take to, as customers we feel unprotected, the only thing we can think of doing our is to contact consumer rights department. Hope we will be able to get our money from eBay.

Vadym S, Vaughan, Canada
*******@potlight.ca

Bought New Ninja Combi $213 May, 2024. Ninja Warranty is 1 year. Ebay warranty is 30 days. 40 days after purchase the machine was emitting black inorganic material when cooking. Ninja wouldn't cover it because isn't an authorized dealer. Ebay wouldn't because it was 10 days past their 30 day warranty. Seller wouldn't respond at all. Never buy products eg electronics, kitchen appliances from EBAY. For the tiny amount saved you forfeit your warranty.

I PURCHASE A USED AUTO PART THAT IS BAD AND WHEN I RETURN THE ITEM. THE SELLER AGREE BUT EBAY CLOSED MY ACCOUNT DOING A RETURN THEY SAID IT A COMPANY POLICY AND NO COMMENT. IASK THEM WOULD YOU BUY A USED CAR THAT DOES NOT RUN. NO COMMENT. ISPENT AN AVERAGE 0F 13,000.00 AT EBAY FOR YEARS AND THIS IS HOW THEY TREAT ME. IT MUST BE NEW GENERATION THEY HIRED

I am extremely frustrated with eBay as a seller. Despite being a loyal and honest seller for years, the platform has continuously failed to provide adequate support and protection. I recently encountered multiple instances where buyers exploited the system, filing false claims and demanding refunds for perfectly described and shipped items. EBay's resolution process is biased towards buyers, disregarding clear evidence I provided to support my case. I lost both the items and the money, with eBay offering no real recourse. Additionally, the fees have become exorbitant, eating into any potential profits, making it almost impossible to run a viable business. The listing and shipping processes are clunky and outdated, and their customer service is virtually non-existent, with long wait times and unhelpful responses when you finally get through. Their algorithm also unfairly buries listings from smaller sellers, favoring big businesses and making it harder for independent sellers to compete

If you are a Seller beware about the fees, shipping. Ebay will not support you even if they make a mistake. During all these years I can say that Ebay will not protect you as a Seller or Buyer.
Tip for consumers:
Don't expect much help from customer service if you're experiencing any issue. It is almost impossible to talk to a human.
Just check people's reviews to confirm who you are really dealing with.
I will close my account after been scammed 2 times

Ebay believes the customer is always right. Buyers are protected from scam sellers, but unfortunately, it does not work the other way around. If you are a seller getting scammed by a buyer, there is not much you can do about it. It's a site for dishonest buyers. Sell elsewhere!

Ebay suspended my account last week out of the blue. Said I had violated a buyers policy. Except, I've never bought anything off ebay. I called. Was told it was a mistake. They'd reinstate in about 10 minutes.
The next day, still suspended. I texted. They said wait another 24 hours.
Today, still suspended. I text in their chat, explain the issue, am told the suspension is permanent. This agent stops responding.
I call, explain the issue again, agent said it's permanent and they can't tell me why. Hangs up on me.
They call me back, different agent. Same thing.
Can't tell me why. But my account "was a threat to their policies and customers"...

I tell you what... I only had an account for like, a month. I had 40 of my own paintings and several hand painted shirts listed. I sold 3 paintings. Positive reviews.
But ebay showed that I had sold 30 items... 27 of which were scams. Buyer never paid, but sent messages to call, text, email, or check their profile.

If this is how they treat legitimate customers, with all the scammers floating around "buying" items... I'll never do business with ebay again.

I am new to Ebay and also a victim of the buyer refund scam. (simona08)

This person bought a rare PS2 game from me, asked me for a £15 discount and free P&P, which i was willing to do, then falsely claimed the disc was scratched in transit. The disc was packaged inside and out and placed into a padded envelope to ensure safe delivery.

This person sent me an email six days after the sale to claim this issue and asked for a return, attaching pictures of a scratched disc that could have been any game.

I refused due to the buyer not proving the damage was the item i sent and she ended up using threatening behaviour and texts towards me. I myself raised a case with Ebay, and it turned into a case, which ended up me losing £45 for a rare game, whilst the buyer gets the game and money back.

This is disgusting from Ebay and i am out of pocket while a scammer gets my money. I am never using this site again due to this, they are no help even in a serious case and seemingly are happy to take your fee money and reward scammer behaviour.

I didnt realise Ebay had turned into such a poorly regulated, scam ridden site as it seems to have become.

I would urge others to use other selling sites out there that are far more fairer in a situation where a scammer tries to take advantage of you, because you'll get no meaningful help from Ebay.

The worst site to buy. I ordered a Photo Booth and received half of the parts. Very hard to reach out to ebay for answers. I returned the item and they refunded me much less that what l paid. Now l am assuming because I leave in Canada, and maybe the exchange rate has changed, but still it wasn't accurate. And yet again hard to reach out to ebay for clarification. Maybe that's how they make the money on returns. Don't get fooled, for a few dollars less the ofer!

Ebay sorted my problem in full and deserve 5 stars as they are fair in the end. Thank Mr Ebay. Please do stop such practices adopted by sellers as that will increase public confidence.

I have used ebay for some years, I like to shopping online and buy every thing I like, to be honest, shopping is easier than before. But this company's customer service is terrible is terrible. It's hard for me to contact.