Gearbest FAQ | Sitejabber

Question:

Is it true if your order arrives doa or internally damaged the buyer has to pay for postage back to china? in most cases this would be a stupid cost... Is it true if your order arrives doa or internally damaged the buyer has to pay for postage back to china? in most cases this would be a stupid cost...

Answer:

Dear Rich, Thank you for your inquiry. For more detailed information of our warranty and return policy, please kindly check it here: http://www.gearbest.com/about/warranty-and-return.html Here is our FAQ: http://www.gearbest.com/about/faq.html If there is any aftersale problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html We are always here for your assistance. Thank you for your understanding and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

My tracking number has the item i purchase there for 10 days already and i was suppose to recieve my item in 10 days. whats going on?

Answer:

Dear j p, Thank you for your kind inquiry about shipping. Please kindly note the precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Please kindly check it here to get more information of shipping: http://www.gearbest.com/about/shipping-methods.html Could you please kindly provide the order number that you have problems with or any tickets you submitted? Once we receive the detailed information, we will send a support ticket to well follow up this issue. If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind cooperation Best Regards, Gearbest.com

By Lily L., over a year old

Question:

I just want to know can you pay montly for a product on gearbest? I just want to know can you pay montly for a product on gearbest?

Answer:

Dear Bojan, Thank you for your kind inquiry. Please kindly note we can only arrange shipment once we receive the payment for the order. Learn more of our payment methods, please kindly check it here: http://www.gearbest.com/about/payment-methods.html Here is the detailed information of our process: http://www.gearbest.com/about/terms-and-conditions.html If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

Hi gearbest, i returned the faulty item and tracking shows it delivered but gb keep saying not received and now they said i have to wait another 4 weeks until case goes to lost item then they ll tell the solution. i asked them what ll be solution but no answer for that. i have been buying from gearbest for long time and dont want to get involve paypal into this. this is my tkt # t16052398971. please check this. Hi gearbest, i returned the faulty item and tracking shows it delivered but gb keep saying not received and now they said i have to wait another 4 weeks until case goes to lost item then they ll tell the solution. i asked them what ll be solution but no answer for that. i have been buying from gearbest for long time and dont want to get involve paypal into this. this is my tkt # t16052398971. please check this.

Answer:

Dear Omer, Thank you for bringing this issue to our attention. We are sincerely sorry for any inconvenience caused. Please kindly note if you ship the item via flat rate shipping, it will take 10-25 working days for delivery. For this issue, please kindly check our warranty and return policy here: http://www.gearbest.com/about/warranty-and-return.html We will check the ticket for detailed information and offer satisfied resolutions to you for this case. If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

I've purchased 2 flashlight in one order, why isn't the tracking number working?, supposed to have been shipped using middle east expess tracking number 111600002133. I've purchased 2 flashlight in one order, why isn't the tracking number working?, supposed to have been shipped using middle east expess tracking number 111600002133.

Answer:

Dear Ricky, Thank you for your kind inquiry about your order. Please kindly note there may be delay between scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later. For more information of shipping, please kindly check it here: http://www.gearbest.com/about/shipping-methods.html We will send a message to inform you the detailed information of your order. If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

I've heard a few horror stories about items not arriving on time or not at all and it becoming a big nightmare. before i continue with my purchase i would like to know how reliable your shipping is. i was told that the products were in the us warehouse and would arrive in 3-5days so please get back to me as soon as possible mcgath2@gmail.com I've heard a few horror stories about items not arriving on time or not at all and it becoming a big nightmare. before i continue with my purchase i would like to know how reliable your shipping is. i was told that the products were in the us warehouse and would arrive in 3-5days so please get back to me as soon as possible mcgath2@gmail.com

Answer:

Dear Earl, Thank you for your kind inquiry about shipping. Please kindly note the exact shipping time depends on the shipping method you choose. Besides, the precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Please kindly check it here to get more information of shipping: http://www.gearbest.com/about/shipping-methods.html For any delivery issue, please kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

I've heard a few horror stories about delivery problems with your company before i continue with my planed purchase when you say the item will arrive on stated date dose it or do you have problems with delivery? I've heard a few horror stories about delivery problems with your company before i continue with my planed purchase when you say the item will arrive on stated date dose it or do you have problems with delivery?

Answer:

Dear Earl, Thank you for your kind inquiry about shipping. Please kindly note the exact shipping time depends on the shipping method you choose. Besides, the precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. Please kindly check it here to get more information of shipping: http://www.gearbest.com/about/shipping-methods.html For any delivery issue, please kindly refer to our warranty policy here: http://www.gearbest.com/about/warranty-and-return.html If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

I got an email from gearbest saying they needed a photo copy of my id and credit card. is this necessary or some type of scam? I got an email from gearbest saying they needed a photo copy of my id and credit card. is this necessary or some type of scam?

Answer:

Dear Jordan, Thank you for your kind inquiry here. To protect everyone against a small number of fraudsters and ensure the transaction security for both sides, We have to apply these payments ID verification checks randomly to confirm whether the payment was authorized by the payment account holder or not. Learn more about it from http://www.gearbest.com/about/verify-payment.html Please rest assured that we are a registered company that has been around for several years verified by PayPal, Norton, Trustwave, DMCA etc. You can check the certificates at the bottom of our site. If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html Thank you for your understandind and kind support. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

Hi i returned d. o. a item and received the conformation of delivery but gear best said they hasn't received it yet. what shall i do Hi i returned d. o. a item and received the conformation of delivery but gear best said they hasn't received it yet. what shall i do

Answer:

Dear Omer, we suggest you can provide your order number or give the customer service the tracking details of the returned parcel. Our people will handle it for you in 24 hrs. Gearbest.com

By Lily L., over a year old

Question:

Gearbest has provided the tracking number postnl 4 days ago. but the tracking details is empty Gearbest has provided the tracking number postnl 4 days ago. but the tracking details is empty

Answer:

Dear dorai, Could you please contact us on site: http://www.gearbest.com/about/contact-us.html? Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Gearbest Questions & Answers

My tracking number has the item i purchase there for 10 days already and i was suppose to recieve my item in 10 days. whats going on?

I just want to know can you pay montly for a product on gearbest? I just want to know can you pay montly for a product on gearbest?

I got an email from gearbest saying they needed a photo copy of my id and credit card. is this necessary or some type of scam? I got an email from gearbest saying they needed a photo copy of my id and credit card. is this necessary or some type of scam?

Hi i returned d. o. a item and received the conformation of delivery but gear best said they hasn't received it yet. what shall i do Hi i returned d. o. a item and received the conformation of delivery but gear best said they hasn't received it yet. what shall i do

Gearbest has provided the tracking number postnl 4 days ago. but the tracking details is empty Gearbest has provided the tracking number postnl 4 days ago. but the tracking details is empty

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

Gearbest Questions & Answers

My tracking number has the item i purchase there for 10 days already and i was suppose to recieve my item in 10 days. whats going on? My tracking number has the item i purchase there for 10 days already and i was suppose to recieve my item in 10 days. whats going on?

I just want to know can you pay montly for a product on gearbest? I just want to know can you pay montly for a product on gearbest?

I got an email from gearbest saying they needed a photo copy of my id and credit card. is this necessary or some type of scam? I got an email from gearbest saying they needed a photo copy of my id and credit card. is this necessary or some type of scam?

Hi i returned d. o. a item and received the conformation of delivery but gear best said they hasn't received it yet. what shall i do Hi i returned d. o. a item and received the conformation of delivery but gear best said they hasn't received it yet. what shall i do

Gearbest has provided the tracking number postnl 4 days ago. but the tracking details is empty Gearbest has provided the tracking number postnl 4 days ago. but the tracking details is empty

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

My tracking number has the item i purchase there for 10 days already and i was suppose to recieve my item in 10 days. whats going on?