JJ's House

I purchased a dress for a wedding and it took close to three weeks to receive. Once I received the shipment the box was opened, crushed and the inner plastic that the dress was in was also opened and exposed. There was no return label or receipt. I notified JJ House immediately, providing pictures etc.
They do NOT stand behind any conditions in receipt of purchase and shipment.
They make it a terrible experience and still not refunding me or sending me a return label upon multiple requests.

Dress is made very good I loved the dress but it was too big so I had to return

Shipment was on proper timing. Outfit was almost true to size, body was perfect except shoulders were a little big so had to be altered for me. Length was also long for me and had to be altered as well. Really loved outfit. Very happy overall

I have never been disappointed in anything that I have ordered from JJ's House. Look at their size chart. They are true size to their chart..

I purchased beautiful final sale dresses at jj house always had a wonderful shopping experience excellent customer service. I have been a customer for several years and would highly recommend jj house to my friends and family.

Declared value invoice was $18. Dress cost $180. Resulted in $200 customs fine I had to pay to get dress released from customs. Absolutely no reply from JJsHouse for 3 days on this. Either major fraud or honest mistake?
EDIT: JJsHouse replied on my mail and promised to refund penalty.

I love this pant set. The color is a true Taupe color with a sleeveless lace top, a sheer jacket with lace and pants.
This will be perfect to wear with gold or silver shoes and accessories.
The fabric is a good weight and will be comfortable to wear. Can't wait till my next cruise to take it with me.
JJ'S keep up the good work. This was on a special but makes it even more special.

I tried on a few dresses a couple of times and getting them was quick and easy. The quality of all of them were excellent and returning them was just as easy. I found the perfect dress for my son's wedding in march2025 and even told the mother of the bride and she will be trying some on herself. Very pleased with JJ's!

I am very satisfied with the service and product
They deliver what is advertised

I ordered 4 of my bridesmaid dresses custom size and 3 of them were incorrect.

I have photo evidence of the incorrect sizes but all customer service can say to me is that tape measurements can vary in size which is incredibly incorrect and a stupid thing to say? One of my bridesmaids dresses we ordered in 48 inches length and it has come in 42 inches. I have given JJ house over a week to resolve this but they have now ignored my emails which is extremely unprofessional.

I'm now left with one completely unwearable dress and the other two are going to have to wear dresses that a just to big for them because JJ House have got this wrong and are not doing anything to solve it.

I would not recommend this company to anyone who's planning on putting there faith in them for there special day!

Other than being a bit long, it is a beautiful dress and the floral embroidery is incredible!

I was so nervous to shop, let alone purchase online from JJ's. I couldn't imagine the kind of beautiful quality dresses that they make! This will be the 3rd dress that I have purchased from them and I have never been disappointed. The try before you buy is a great option and so easy to use. The styles, the materials the quality of the dresses is amazing.

Nice selection, good sizing guide. Easy check out process.

I ordered 3 try-on dresses for a wedding coming up in September, just to see how different styles would fit. JJs try-on program is perfect. They send them out quick, you try them on, and send them back within 7days. Some of the best money you can spend when looking for something special. Thank you, JJs

The dress is beautiful, my daughter loves it.Fits perfectly, great material very well made.

The dress, make and fabric were all excellent. The size was perfect and everybody commented on the color, fabric and perfection. Well done

Beautiful dress! I will be wearing it for my engagement photoshoot. It fits perfectly, it's very light, the colour is beautiful just like the picture and quality is amazing. Length is a bit long even with heels so will have to shorten it a bit but that's because I'm petit. I really recommend this dress, you won't be disappointed. It arrived in 5 days! It also has pockets (Bonus!)

I was expecting this site to be a scam after seeing some bad reviews from Reddit, but nope, it is absolutely legit. I received my order lightning fast (like 4 days?) and they were exactly as shown on the website. They didn't look like those Shein/Wish reality vs expectation dresses like I was afraid. What you see is actually what you get - these clothes are nice quality! Definitely try them out!

Need to exchange for a different size but can't contact company without order number which I deleted. They retrieved my data and are working with me. Dress quality is great and I'm excited about it. Next time I'd use the try on at home option since there is no paperwork included in a standard order.

I loved my dress from JJsHouse! It came quickly and fits great

My experience with this site was wonderful. I found a wedding dress on jjshouse that I liked better than anything else I had seen in real life, and after agonizing for several months, I finally ordered it with custom tailoring. I'm so glad I did, it turned out absolutely beautiful. However, I have to add - the dress I wanted was a very simple, just ivory chiffon with no lace, beading, or frills. I also don't think it required a lot of tailoring as I am fairly skinny and average height. I was expecting it to take at least a month and the package arrived in ten days with barely a wrinkle in the dress! They also gave me a $30 credit after I wrote a review, which was awesome. Overall my experience was superb, but I did keep things very simple.

We placed a special order according to my 11 year olds measurements. The dress is very nice quality and fits great! We don't need the dress until September so I left a little bit of room ro grow. The dress arrived 1 week earlier than anticipated! I will order from this company again for myself!

Hi, I didn't read any reviews before I ordered a dress. Good thing! It would have just made me worry, and I don't need that on top of planning a wedding in 45 days! I ordered on Sept. 2,2020, and the dress came yesterday Sept. 17,2020. Jjshouse makes their dresses from scratch, so the dress we received fits perfectly. Pretty awesome considering nothing fit at any of the bridal shops around here (Utah). Keeping in mind the dresses were made in China and shipped here. If you don't have 20 days to wait for a dress buy one off the rack and have it tailored. As for JJshouse dresses, totally worth the wait! I ended up with a beautiful, "made to order" dress at a reasonable price.