Rosegal Questions & Answers

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Here’s what consumers have asked with answers from Rosegal staff and previous consumers.

722 questions answered
18% answered in 1 day
Question:

. i do not agree eviar information from my credit card i want to cancel my purchase

Answer:

Junk from china i mean total junk dont order i paid 2 bucks for tracking my notice said your order has been shipped from china later i checked my order is in usa thats not tracking geez then finally it came in reg mail i open one falls apart in my hand other has 2 big black flaw spots in the front never again

By marlene m.
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Question:

I am still waiting for my order 3 months now. everything else i have ordered from other companies in china arrives no problem, so what is the problem with your company? taking my money and not sending my order? telling everyone i know tp not buy fromyou or your affiliated companies!

Answer:

I have followed up your case and our team will solve it for you. Please contact us through Support Center and we will provide the best solution for you to resolve the issue.

By rosegal r.,
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Question:

I've been reading about how this company is a scam and i'm a little scared because i just ordered from this place. what should i do?

Answer:

Cancel your order! My order was all wrong my stiff was nothing like the picture. Horrible expirence

By Alejandra D.
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Question:

Hi, i ordered not long ago in large size. i live in canada and read other reviews so so i believe i made the right decision. correct?

Answer:

It is day 76 for me, still waiting for my package. Good Luck!

By Pamela P.
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Question:

May i have the information on how you measure for sizing?

Answer:

Lost about 80 dollars with this company, the sizes run really really small... you will not get a refund. You can't even talk to anyone live, emails only. Please don't order from this company.

By crystal b.
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Question:

How do you contact them in regards to the shipment? order is still showing "processing" and it has been 3 weeks... i wanted my item for the holiday!

Answer:

What I did was buy the tracking package service it cost $1.50 dlls and you can track your package all the way, they use regular mail service thats why its really slow but this way its faster, im from Mexico and I recieved the package in 4 weeks more less, you can contact them trough email also

By Eli C.
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Question:

I make order from rosegal be he didn't arrive until now im from egypt: alexandria and i want know what's is name combany responsble for delivary order to me pleease replay this my number: 01275557089:01141382217:035297020

Answer:

Could you please provide us your order number or submit a ticket here http://support.rosegal.com/. We will resolve the issue for you soon.

By rosegal r.,
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Question:

Why don't you answer the phone answer services?

Answer:

Exactly. They're in China. What the heck do you expect. They probably don't speak English well, and sure as hell don't charge enough for their clothes to put up with listening to you complain. If you aren't happy with a 10$ dress shipped from China to you for FREE, call it a loss and move on.

By Desiree T.
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Question:

How long does it take for your order to shipped out?

Answer:

If you live in the US count on 1 month for delivery. As others have said, it will not all ship together, there is no way to return your item and IF it arrives you'll be lucky to have something wearable. The pants I got had leg lengths that differed by 4cm.

By Mrs D.
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Question:

So, this is the issue. i have shipping insurance and a tracking number. i don't expect the item today as the usps says it will come in, but i expect it before christmas... the biggest issue, however, is that my package from them has been in chicago, il, one state away, since monday, november 30,2015. i do not expect the package until the 15th of december as their site says, but has anyone else had this issue of their package almost being to their house, and then just not showing up?

Answer:

In this case would you mind messaging us your order number? Our team will offer you a solution.

By rosegal r.,
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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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