SmartBuyGlasses Questions & Answers

Here’s what consumers have asked with answers from SmartBuyGlasses staff and previous consumers.

67 questions answered

19% answered in 1 day

Question:

It is now one month - yet to get my order delivered. can i get a proper update on the status and the edd. order no. za0257352809g. evans It is now one month - yet to get my order delivered. can i get a proper update on the status and the edd. order no. za0257352809g. evans

Answer:

Dear Evans, I'm sorry to hear you haven't received your order yet. Upon checking your order please note that you've ordered a model which has a processing time of minimum 3 - 4 weeks. I can see you've already been in contact with our customer service. Please feel free to contact us there if you have any other questions. Best regards, John SmartBuyGlasses

By SmartBuyGlasses S., over a year old

Question:

How long to ship to nz if i order today? How long to ship to nz if i order today?

Answer:

Dear Jasmin, Thank you for your question. I would like to inform you that shipping to New Zealand takes 3 - 4 working days. I would suggest picking an in-stock item as they can dispatched the next working day. Best regards, John SmartBuyGlasses

By SmartBuyGlasses S., over a year old

Question:

Where are you located and where are your eyeglasses made?

Answer:

Hi Schronda, Thank you for your question. SmartBuyGlasses has operations all over the world. Depending on where you would like it to be delivered, we will ship from our logistic centres in Italy, Hong Kong, the US, or Australia. You can find out more at http://www.smartbuyglasses.com/about-us The manufacturing countries depend on each brand, as each eyewear brand may have a different manufacturer. Feel free to contact our support team at customerservice@smartbuyglasses.com or 888-359-9292 if you require any assistance. Regards, Ben SmartBuyGlasses

By SmartBuyGlasses S., over a year old

Question:

Hi. where are you guys located? if i place the order, where it will be shipped from?

Answer:

Hi Min, Thank you for posting this question. Simply put, SmartBuyGlasses has operations all over the world. Depending on where you would like it to be delivered, we will ship from our main warehouses in Italy or Hong Kong. You can find out more information about us and our shipping at http://www.smartbuyglasses.com/about-us http://www.smartbuyglasses.com/fast-shipping Or reach out to our customer service team (customerservice@smartbuyglasses.com) for direct assistance. Regards, Ben

By SmartBuyGlasses S., over a year old

Question:

I purchased 3 pair of gucci frames on 7/25/16. the website only list 3 locations (us, italy and canada). i received shipping email on 7/26/16 stating the glasses have been shipped via fedex from hong kong... i immediately became concerned because the site only listed the 3 locations i previously mentioned. when i checked tracking on fedex site, it only says the label has been created and the expected delivery date is 7/27/16. now i'm confused and a little nervous/concerned about the authenticity of the gucci frames i ordered. thanks traci I purchased 3 pair of gucci frames on 7/25/16. the website only list 3 locations (us, italy and canada). i received shipping email on 7/26/16 stating the glasses have been shipped via fedex from hong kong... i immediately became concerned because the site only listed the 3 locations i previously mentioned. when i checked tracking on fedex site, it only says the label has been created and the expected delivery date is 7/27/16. now i'm confused and a little nervous/concerned about the authenticity of the gucci frames i ordered. thanks traci

Answer:

Hi Traci, Thanks for the question. We guarantee all of our products to be 100% authentic. This is done by sourcing directly from the brand manufacturers or their authorised suppliers. The locations you have listed are for our offices but our main distribution points and warehouses are in Italy and Hong Kong. We're sorry if this wasn't clear. If you have any concerns, feel free to contact our support team. Regards, Ben

By SmartBuyGlasses S., over a year old

Question:

Do i get maui jim lenses if i order maui jim prescription sun glasses? Do i get maui jim lenses if i order maui jim prescription sun glasses?

Answer:

Hi Daryll, Thanks for the question. If you buy sunglasses with prescription, regardless of the brand, you will be asked to select the type of lenses to have installed in the frame. We unfortunately do not provide Maui Jim prescription lenses, but have various different lens indexes and tints including lenses from the renowned opthalmic lens manufacturer Essilor. Feel free to contact our support team at customerservice@smartbuyglasses.com or 888-359-9292 if you have any additional concerns. Regards, Ben

By SmartBuyGlasses S., over a year old

Question:

I purchased the tom ford ft5040 0b5 - size 52 from the smartbuyglasses online store on the 18th of march 2015. i have been using the spectacles so far but have been unhappy with the build quality. and when i was cleaning the spectacles lenses yesterday evening the frame just split into two pieces separating at the bridge. please note that i was gently wiping the lenses and was not applying any force at all. i would like to understand how this occurred to a genuine tom ford eyeglass? what sort of replacement solutions does smartbuyglasses offer in a case like this? i understand smartlyglasses has a 24 month warranty against manufacture detect. please let me know how to proceed if as i would like to initiate the exchange process. someone from customer service contacted me two days ago via email but i haven't heard from them since. is there any way i can get in touch with them on a call? i would like to resolve this quickly. not having a proper spectacle is causing me a lot of inconvenience. I purchased the tom ford ft5040 0b5 - size 52 from the smartbuyglasses online store on the 18th of march 2015. i have been using the spectacles so far but have been unhappy with the build quality. and when i was cleaning the spectacles lenses yesterday evening the frame just split into two pieces separating at the bridge. please note that i was gently wiping the lenses and was not applying any force at all. i would like to understand how this occurred to a genuine tom ford eyeglass? what sort of replacement solutions does smartbuyglasses offer in a case like this? i understand smartlyglasses has a 24 month warranty against manufacture detect. please let me know how to proceed if as i would like to initiate the exchange process. someone from customer service contacted me two days ago via email but i haven't heard from them since. is there any way i can get in touch with them on a call? i would like to resolve this quickly. not having a proper spectacle is causing me a lot of inconvenience.

Answer:

Hi Joe, Thanks for reaching out to us and I'm sorry to hear of the problems you've experienced with your Tom Ford glasses! We do have a 24 month warranty against manufacturing defects and depending on the severity of the damage we can help replace or repair. If you could send me a private message with your Order ID and/or email, I'd be happy to check on the status of your request with our support team. You can also contact our toll free support hotline at 888-359-9292 for immediate assistance. Regards, Ben

By SmartBuyGlasses S., over a year old

Question:

Ie0241002610gm hi, this is my order no, i just checked with the carrier company my sunglasses are still in hongkong, i thought it was on irish website, i picked two tipes of sunglasses, what said fast shipment, i hope they will arrive until saturday, can u check please! Ie0241002610gm hi, this is my order no, i just checked with the carrier company my sunglasses are still in hongkong, i thought it was on irish website, i picked two tipes of sunglasses, what said fast shipment, i hope they will arrive until saturday, can u check please!

Answer:

Hi Annamaria, Thanks for reaching out. We're a global operations with warehouses in Italy and Hong Kong. Shipments to Ireland usually take approximately 3-5 working days to complete so as your order was shipped on the 14th, you can expect to receive it by the beginning of next week. If you have any additional concerns, feel free to contact our support team at customerservice@smartbuyglasses.ie or 808-189-5000 Regards, Ben

By SmartBuyGlasses S., over a year old

Question:

I bought eyeglasses from nycoptics with lense. i paid the money by bank transfer. i have not yet get my eyeglasses until this period of time. it is already more than 2 weeks. i tried to email them many times. i feel it is not honest answering me and already stop contacting me. what should i do? I bought eyeglasses from nycoptics with lense. i paid the money by bank transfer. i have not yet get my eyeglasses until this period of time. it is already more than 2 weeks. i tried to email them many times. i feel it is not honest answering me and already stop contacting me. what should i do?

Answer:

Hi Joey, Thanks for the question. We are SmartBuyGlasses, not "nycoptics". Perhaps there has been a mix-up? Nevertheless, if you have an order with us just send me a PM with your Order ID and I'd be happy to check. If you have an order with another retailer and they are not responding to your emails I recommend checking for alternative methods of contact such as via phone, chat, or social media. If you have any enquiries about our service or products, feel free to contact us at customerservice@smartbuyglasses or call our toll-free hotline at 888-359-9292 Regards, Ben

By SmartBuyGlasses S., over a year old

Question:

I was given a tracking number and link via email but when i click on it it says 'we have no information on that tracking number' so what is going on? I was given a tracking number and link via email but when i click on it it says 'we have no information on that tracking number' so what is going on?

Answer:

Hi Amina, It is possible that although the package has been shipped, the information has not been updated on the courier's own website. Could you send me a private message with your Order ID? We'd be happy to check for you. Regards, Ben

By SmartBuyGlasses S., over a year old

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