thredUP

Thredup received my clean out bag the first of October and processed it mid December. They know exactly what they are doing. They process just enough items to cover the hefty fees they charge you for sending it to them and then whatever payout you might have gotten is absorbed by their fees. You get nothing and they pocket the full profit from your clean out bag. I have purchased items from them also, and they have been average purchases. I could have done better thrifting locally. I will not purchase from, or do business with, this company again.

I bought 4 items, 3 were on "final sale", meaning no returns/refunds. Three items were listed as in excellent condition. One item was listed as "very good condition" (minor wear on fabric). Only one of the items was even in "good condition" (lots of wear no major defect), two were in poor condition with snags and holes and excessive sweater pilling. One of the items was 4 sizes off of the listing. I attempted to make a return but final sale items aren't returnable. I chatted with customer service and threatened to get my credit card company involved. They refunded me all the items but I still had to pay shipping. Never again.

With $11 shipping fees with each order the costs add up quickly. Return shipping is $11 if you want a refund to paypal plus $4 restocking fees for each returned item. I made 11 separate purchases and lost $121 in shipping fees alone plus $32 restocking fees for returning 8 items. Thredup is a rip off!

I've sent in 120lbs. Of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.

I sent in 4 boxes of brand new tags attached, clothes and shoes. Didn't make any money at all. I literally paid for them to take my things and they didn't send back the things they wouldn't take. DO NOT SELL WITH THEM! You will not get any money but they will take yours!

*Zero Stars: Deceptive, Unprofessional, and Exploitative - Avoid at All Costs*

I'm writing this review as a warning to others: stay far, far away from ThredUp SELLING YOUR ITEMS. My experience with this company was an unmitigated disaster, marked by deceit, incompetence, and a blatant disregard for ethical business practices.

I have picture proof of what I'be send in and in what condition. Customer service claims a pair of designer shoes to be fake and another pair to have been excessively worn when they're were in fact new.

Items supposedly disposed of so no way of getting them back!

I suspect them to be listed at a later date for their benefit without getting my (already ridiculously low) cut!

What a great SCAM/FRAUD they created with no accountability or repercussions!

I was overall very pleased with the clothes I received but when I sent in the bag of my own clothes to sell, after 8 weeks of processing I got an email stating they couldn't use ANY of my clean clothes because of a "strong odor" like perfume, cigarette smoke etc. None of those things are true in my life. In fact, I make extra steps into making sure my clothes are as clean as they can be as I do not have a natural sense of smell. I do not use perfume. I wash my clothes in oxyclean based tide detergent. I do not smoke or even associate with anyone who does. Their accusations were not only unbased, but downright offensive. This company will no longer be getting my business.

I made the mistake of trusting this company because it's promoted by MADEWELL, and completely regret it I sent in expensive designer jackets that's I wasn't able to sell in another consignment store in my town and they never told me when the due date was for my items, they only sent me 1 updated detail on the 3 bags I sent in with clothes. And usually if they don't sell these items you can get them back but because I was never updated on the bags I sent in I never knew when the due date was I could never get in contact to make sure they would send back my items. It's imposible to get a hold of anyone to track anything down. Long story short I lost about $1000 and made a profit of $5 go anywhere but THREADUP to sell. Absolute bull$#*!. They are stealing from people.

They put your items up for sale immediately after they go live on the website. They also lose items and do not respond to emails regarding their mistakes. They used to be a great site, but each year they go downhill a little more by not being transparent about changes being made to cleanout process. And you will never actually speak to a customer service representative. The only reason I gave 2 stars is because its not a bad site for PURCHASING items. But to sell items its ABSOLUTELY Horrible, Horrible, Horrible.

Ordered a purse from thredUp which was described to be in "excellent" condition. When I received the purse, not only were there several loose threads (it is a fabric purse with embroidery) but the zipper was broken. Definitely not my idea of excellent. I went online to find out what I should do because I still wanted the purse, but I was not happy with the condition. ThredUp gave me three options: credit for about 40% of what I paid, 35% off my next order or free shipping on my next order. So I chose the credit thinking it meant they would credit it to my credit card. No, they meant store credit. I didn't realize this until after I had made my selection. So basically they wanted me to spend more money instead of actually resolving my issue which was their fault in the first place. I got on online chat with thredUp's customer service and long story short, they refused to credit my credit card and insisted I had to either return the purse or accept one of their other "offers". I kept pointing out that it was their fault for misrepresenting the condition of the purse, but it didn't make any difference. I ended up disputing the charge on my credit card and getting the entire purchase price credited. And I got to keep the purse. ThredUp's loss because I had no issue with paying for the purse at a discounted price, but they refused to credit my card. So now they are out of a sale and a purse.

I ordered four pairs of jeans for my wife for her birthday which she really liked. I ordered them on the 12th of this month. I was told that I would have them by the 18th. 18th had come and gone then was told by this Saturday the 23, and on the 23rd they change the date to this Monday the 25th mind you by now my wife's birthday has come and gone and I had to stop at other places for what she wanted it is now 8:42 and according to UPS they don't even have a tracking for me because none of the information is given to you by thredUP has the right tracking number. I've continuously tried to get a hold of them and all I can get in touch with is their automated system then they tell me in 4 minutes somebody will get a hold of me in a few minutes 4 minutes I've tried for 90 minutes so far messaging and waiting. I want to cancel my order but yet they're not giving me an option to even do that. I honestly feel like I should be reimbursed for the amount of money that I spent there and some of the money that I spent for her birthday due to the fact that they continuously do not get anything right or on time. I definitely will not be shopping with them again nor will my wife or her friends and I really recommend to everybody else if you want it at the time it says it's going to be delivered and you need it then DO NOT BOTHER! I have had many sites that my wife uses and none of them have had issues like this there's always somebody you can speak to and they get it resolved right away if there was a slight issue. Well tracking it it hasn't moved an inch today and it's literally an hour and a half from where I live its been at the same spot all day, even at the last time I just looked. My word of advice is stay away unless you're really in love with something check other sites for it if you can. And if you are really in love with something then make sure to order it oh probably a month before you actually will need it

I will no longer be sending any clothes to Threadup. My last 2 bundles have not earned me anything although they have sold. I would rather donate locally and support a small, local business.

So back in the day when thread up was new they were really good at processing and letting you know why your clothes weren't accepted.back in May I sent them a box with 80-90 items about 10 of them were posted. Mind you I followed the policy and made sure everything I sent was either new with tags or barely used. As well as in trend. They took until now June 17 to process the boxes sent. When I saw the didn't add any items I contracted them and asked as to why. They couldn't tell me a reason as to why also the person on the chat only has its initials not full name. They says no reason needs to be given they just didn't accept them. Told them I want them back mind you this conversation happened one hour after processing he said all of them were recycle. What I think is happening lately is that if you send them nice and cute stuff they will steal it and say it was recycle which in truth I doubt. Don't send them any more clothes I promise they are not honest on how they process.

I will NEVER use this ripoff place again. Not only are they offering literally pennies for beautiful clothes, I'll never even see one of those pennies. Biggest regret EVER trusting them!

After placing my order on June 5,2024 the order shipped on June 9,2024. The tracking hasn't updated since June 14,2024 and today is June 22,2024. I reached out to customer service via chat on June 20 and after waiting over 45 minutes to get to talk with someone, was told she would email FedEx and email me when there was an update. She emailed me today and said she was still working on it and to please let her know if it was received. I told her that FedEx has given me four different scheduled delivery dates at this point and the tracking status still hasn't updated and asked if I could please be refunded. I was told it has to be seven BUSINESS days without tracking updating before they will help in that regard. So to ThredUp it's okay to spend hundreds of dollars, their chosen shipping company to not come close to delivering by ThredUp's estimated delivery date, the delivery company to then not update tracking for at least six business days, and THEN you can reach out and expect a refund. All other companies I have dealt with that had tracking not update for over a week, which hasn't happened often, were willing to help and refund the money so I could place another order or not risk being out that much money. After this I will never order from ThredUp again. I know some people think they treat buyers better than sellers, but that's not true in my experience. I would not recommend anyone do business with them.

I sent high quality items, I work and own a consignmet store for over 25yrs. I know labels, I sent only the cream of the crop, Burberry coat, Chico's blazers High end leather purses brand names and in perfect condition. None of them sold except one purse and it's been 2 weeks and still no payout and it's only for 7.00. I thought I'd try it out but never again. It's a total scam, sell quality items on ebay or on your own! This is a very shady business covered by flowery words and false promises.

I subscribe to a couple of different YouTubers who are often sponsored by ThredUp and rave about how wonderful they are. I decided to check them out and placed an order for three items on May 17th. One of the items was in a different warehouse than the other two, but my package was said to have shipped on May 20th. It was supposed to be delivered on May 22nd, but the day came and went and no package. After waiting a week, I contacted ThredUp about my package and was told the tracking information would be updated the next day. So I checked the next day and there was no updated tracking. I ended up contacting ThredUp two more times, as well as the shipping company and was finally told my package was lost. Thankfully they issued me a refund. I also canceled a second order I had placed. Granted, I know lost packages are not necessarily the fault of the company, however, they are responsible for choosing the shipping company they partner with which is Veho and Veho has terrible reviews. Lots of comments about stolen packages, packages being delivered to the wrong address, etc. So while ThredUp aren't the ones who lost my package, they are the ones who continue to partner with a shipping company that has a very poor reputation. I won't be doing business with ThredUp again because of it.

Since when did these idiots charge $3.99 for returns for each item? And then offer a credit instead for less to try to bargain with the crap they sent you? I. Am. Soooooooo. Sick. Of being gipped by everybody. I swear online shopping is absolute trash these days; we are officially seeing how easy customers can be swindled by businesses like Thred up. I have even heard people sending their name brand stuff and only giving them a few dollars, but then reselling it for much higher. I am shocked by how greedy and trashy they've become. I wonder who owns this trashy company.

I have spent thousands of dollars over the past year on thredup. I LOVE buying second-hand for a variety of reasons, and have always found exactly what I needed... and then some. In the course of my 50+ order history, I have grown very accustomed to everything being shipped within 48 hours and received ALWAYS within 10 days. However, they have recently implemented a new shipping change without any customer communication. I have a $200+ order that has still not been shipped and it was purchased 7 days ago. This is such poor customer service and customer communication. For a company as well-established as Thredup, I'm not sure how this change got approved without the proper departments weighing in on the impact it would have on their customer's shopping habits. I will really be thinking twice about ordering from now on.

I've been shopping with them for a while and now you can't click on an item to get the measurements. Lots of items say large, but most have been put through a washer and dryer many times. The measurements are very helpful because it gives me an immediate answer if something will fit me or not. Bring that feature back. Also the restocking fee is lame. I'm sure the task of returning an item is already calculated into the price. A restocking fee is simply another way of getting more money from the consumer.

(This is based on one purchase.)

I recently stumbled on ThredUp from an ad on an article I was reading. I'd never heard of them before, but I knew I was looking for a black leather crossbody bag to replace my well-loved and worn out The Sak purse I'd been using for years.

I was really careful defining my search parameters and only looked at bags with excellent reviews. I didn't want to pay over $45 in case I was really unhappy with the experience.

I eventually settled on a Cole Hann bag with an original price of $250 that was listing for $36.50. The purse arrived two days ago and after a close inspection, I am VERY happy with it. There are no obvious defects to the leather. There is an issue with the zipper, but I've had the same issue in other bags and it's not really a problem.

So I will shop there again. I'll probably limit it to accessories since I can't imagine trying to get clothes online since I can be very hard to fit, but for certain items, this place is a gold mine.

I thought thredUP was a pretty good experience... i made $65 by sending in a bag of my son's old clothes, which is more than giving it to his cousin (big fat ZERO ha ha ha). I just placed an order too, so we'll see how that comes out. 4 stars - I would give 5 but they didn't have strollers :(( (((((

This website is ingenious, so happy to have found it. Not only do I constantly clean out my closets but I'm also able to get some great stuff at a discounted rate. And a huge plus: they donate and "recycle responsibly."