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    Wish

Wish

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Overview

Wish has a rating of 1.7 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 591st among Marketplace sites.

  • Service
    783
  • Value
    743
  • Shipping
    762
  • Returns
    653
  • Quality
    700
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
View ratings trends
1054
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How would you rate Wish?
Top Positive Review

“It happens….”

June O.
6/16/21

I have been shopping lots on Wish and have always received my merchandise and never damaged. Today this little angel arrived with 2 broken legs. Must have been a rough flight as she seems to be packaged well. I love her so I just glued them back on. Not a great job but she seems content

Date of experience: 6/15/21
See positive reviews
Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

Date of experience: 7/3/24
See critical reviews

Reviews (8,288)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1563) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user jima1437
California
1 review
1 helpful vote
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July 3rd, 2024
Verified purchase

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

Tip for consumers:
They have no Aftersales service and don’t care about customer satisfaction..

Products used:
Car parts

Service
Value
Shipping
Returns
Quality

Date of experience: July 3, 2024

Thumbnail of user geoffh55
GB
1 review
0 helpful votes
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July 19th, 2024
• Updated review

I have purchased many items previosly but the latest some mini hearing aids which have now disapoeared off my orders so cann ot be resolved on useless A1customer service took the money no resolution.

Products used:
Numerous

Service
Value
Shipping
Returns
Quality

Date of experience: July 19, 2024

Fine at first then everything sold out
November 16th, 2020
• Previous review

Ordered quite a few items and was satisfied with goods and delivery but now everything clicked on site SOLD OUT very frustrating will erase app soon.

Date of experience: November 16, 2020

Thumbnail of user davieb2
GB
9 reviews
2 helpful votes
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June 22nd, 2024

Tried it a few times.most are badly made.Lots of scams.ie Buy a 256gb flash drive cheap.read small print it's 256mb.buy 180 rubbish bags...small print it's 10 bags.Dont waste your time

Tip for consumers:
Go elsewhere

Products used:
T-shirts,flash drive, headphones

Service
Value
Shipping
Returns
Quality

Date of experience: June 22, 2024

Thumbnail of user tm529
Canada
2 reviews
1 helpful vote
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May 21st, 2024
• Updated review

I placed two orders on wish, both from the same supplier. The supplier advertised they were selling "Moissanite" stones. I received (5) stones that were "Glass" I checked them on my "Presideum II" gem tester and the needle didn't budge. I contacted wish and I had (5) representatives contact me on different occasions asking for photos and more re what the issue was. On each occasion I complied and I have yet to get any satisfaction. This is "Fraudulent" and I hold wish accountable and seriously considering contacting the FBI to investigate this company. Wish makes money from companies selling garbage. I just received an e-mail from Wish stating the advertiser listed the goods as "Natural Diamonds" - Moissanites aren't natural diamonds. Wish also states the case is now closed, even although I'm left with "Glass" - This is outrageous!

Tip for consumers:
I placed two orders on wish, both from the same supplier. The supplier advertised they were selling "Moissanite" stones. I received (5) stones that were "Glass" I checked them on my "Presideum II" gem tester and the needle didn't budge. I contacted wish and I had (5) representatives contact me on different occasions asking for photos and more re what the issue was. On each occasion I complied and I have yet to get any satisfaction. This is "Fraudulent" and I hold wish accountable and seriously c

Products used:
I ordered (5) Moissanites - One order of three and another order for two. They arrived together and all five stones are fake i.e. glass - They are unusable

Service
Value
Shipping
Returns
Quality

Date of experience: May 21, 2024

Thumbnail of user jeffi8
Wish C.

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Very Deceiving-Buyer Beware
December 20th, 2020
• Previous review

Wish and or it's suppliers advertise items falsely. For example they advertise electric bikes/scooters and even bikes. They describe the bikes making people think they are buying a "'Real Bike" but in reality what they are selling is headlights, rear lights, handle bars, bike stands, pedals i. E. Bike Parts. The suppliers/wish charge a delivery and the customers often get combined shipping. We all know combined shipping is usually cheaper but Wish charges the customer twice or sometimes three times for one package. It's very close to fraud and I wouldn't consider dealing with wish in the future. I would strongly suggest using another source such as Alibaba.
Recently I ordered a folding bike. I checked on it location for over three weeks and it showed the bike as being sold out. Wish contacted me after three weeks and offered a refund or an alternative bike. The bikes offered were no where near what my original order was. I'm extremely disappointed and won't deal with middle companies again. They offer $1 deals that are also a scam and a way to collect money from customers, hoping they will bank the money with wish and use it on another larger purchase.

Tip for consumers:
Beware! study the products and make sure what your ordering is what you want and expect. Avoid misleading merchandising and if it's too good to believe, it generally is. Wish is making money on the backs of suppliers who are also promoting products incorrectly

Products used:
NONE THAT ARRIVED

Service
Value
Shipping
Returns
Quality

Date of experience: December 20, 2020

Thumbnail of user silvajason2000
Tennessee
1 review
0 helpful votes
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May 23rd, 2024

Wish never delivered the item for a veteran who passed away three months later. They keep saying that sometimes it takes two weeks longer. The family wanted a refund and contacted Wish, requesting an account for the refund. They opened the block so Wish could deposit the money. However, instead of depositing $180.00, they withdrew $180.00 but won't give the money back to the veteran's family. The family's debit card was also hacked. Furthermore, customer support blocked them. I tried to help them and continued to reach out to customer support, providing them with all the relevant information. Despite never having bought or ordered anything, I created an account to communicate with customer support. Having conversed online, I returned the next day. This is all recorded on my new account that I had opened, and the message was, please see the picture. User's recommendation: Should be shut down.
Delivered to Church hill TN. And a different name and the weight was about 3 lbs. this greenhouse should weigh over 66 lb. and he lives far away from Church hill TN.

Tip for consumers:
That using this site, there debit card got hacked. And they are still trying to get there money back.

Products used:
Never got here

Service
Value
Shipping
Returns
Quality

Date of experience: May 23, 2024

Thumbnail of user jeffi8
Wish C.

Hi Jason, this is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user mikem4991
South Africa
1 review
0 helpful votes
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June 3rd, 2024

I purchased a WiFi router from wish.com. However, it was faulty and although I submitted precise details to Wish, a support agent responded and requested the very same information I had already submitted at the outset. I acceded but then another support agent requested the same information all over again. Again, I acceded but then another agent too requested the same agent again. And yet again I complied but then yet another agent, then another, and then yet another agent and the cycles just continued indefinitely all requesting the same information again and again. My complaint was never addressed. I asked for my money back as per the Wish Guarantee but agent after agent just persisted in requesting the very same information I had submitted multiple times. I have still not received a refund, nor a replacement router. It is an absolute waste of time trying to talk sense to any of the support agents. I even requested that my complaint be referred to someone at a higher level for matters to be resolved but in vain. I will never buy from Wish ever again. It is unlikely Wish intends to honor its guarantee. No doubt, I have called its bluff!
UPDATE: Following my post, this morning to my surprise, WISH refunded me in full. Thanks you WISH.

Date of experience: June 3, 2024

Thumbnail of user yuliyablokhina1
Canada
1 review
0 helpful votes
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April 11th, 2024

Wish.com did not give me the name of the last mile delivery company. The delivery man handled the delivery very badly and I don't know where to complain because I don't even know who the delivery company is. Because of that I'm not using Wish again and advising everyone against using it either.

Tip for consumers:
You need to provide the name of the last mile carrier company. I had a bad experience and I don't know who to complain to since I don't have the company's name.

Products used:
Shoes.

Service
Value
Shipping
Quality

Date of experience: April 11, 2024

Thumbnail of user jeffi8
Wish C.

Hi Yuliya, we don't want our users to experience these kind of issues. Ensuring you receive the support you deserve is of utmost importance to us. Please drop us an email to reviews@wish.com with "Sitejabber Review" in the subject line. We will look into this.

Thumbnail of user omobolaa
Canada
2 reviews
0 helpful votes
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February 9th, 2024

I am here just regretting purchasing anything on this website! It's been hell trying to get a return information or refund for an item that I am not satisfied with and doesn't work either.
Sites like this should not be allowed to operate because they are just scamming people of their money. They don't even abide by their money back guarantee which is so ridiculous.
But from this site at the detriment of your mental health.

Tip for consumers:
Never buy from this site except you have a bottle of Tylenol to help with the headache they will cause you

Products used:
None! And for the record I wish there was an option to give them a negative rating. One start is review is way too much to compensate their fraud!

Service
Value
Shipping
Returns
Quality

Date of experience: February 9, 2024

Thumbnail of user jeffi8
Wish C.

We're here to help, Omobola! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user sam.m
North Carolina
1 review
0 helpful votes
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February 23rd, 2024

Awful awful awful. I was double charged, provided proof MULTIPLE times, and have provided proof over 10 times. The representatives have not bothered to look at my information provided and continue to make up what my concerns are. Claiming I have to wait til I don't recieve my ONE item. No one there knows what they're doing and yet keep replying to the same email containing my problem. Don't even bother. Temu, Shein have the same things, often cheaper, and I've had 0 issues with any problems not being immediately addressed. Plus, Wish charges for shipping. So if you want a headache to last forever and not be resolved until you go over their heads, order. But I implore you, don't buy from Wish. Ever. #teamTemu

Tip for consumers:
Don't bother contacting customer service cuz they don't help.

Products used:
Cards, jewelry, pet stuff

Service
Value
Shipping
Quality

Date of experience: February 23, 2024

Thumbnail of user jeffi8
Wish C.

Hi Sam. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user josephg2507
North Carolina
1 review
0 helpful votes
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February 1st, 2024

It says delivered but got screwed again. I see you don't read anything that is sent.
Read my previous message.
I talked to fedex and it is coming to another town far away and FedEx said it's about a pound. And I know a gazebo weighs more than 1 lb. This has been my 6th different order that I ordered from wish. And never received 1 item

Do you ever deliver any items?

Check the tracking number on FedEx and you can see i got scammed again.
It's also coming to another person in a city 6 hrs away. It was supposed to be a greenhouse and the weight is 1 lb. And FedEx said it wasn't my name or address. Screwed again.

Tip for consumers:
I told them that tracking number was going somewhere else. Common science. 8'x10' polycarbonate greenhouse house weighs more than 3 lb.
I have 7 different items. They don't check the tracking number at all or read anything you send them.

Products used:
None, I ordered 7 different items at different times. And between $150.00 to $260.00.
Roughly spent $1400.00. and have not received an item.

Service
Value
Shipping
Returns
Quality

Date of experience: February 1, 2024

Thumbnail of user jeffi8
Wish C.

Hi Joseph. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ryan.v
GB
1 review
0 helpful votes
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December 13th, 2023

Bought Coco Chanel from Wish. A Turkish fake product arrived confirmed as fake by many Uk retailers. Wish would not refund and just point you back at the fraudulent seller who's never going to refund the money. Complete scam website, avoid at all costs!

Date of experience: December 13, 2023

Thumbnail of user jeffi8
Wish C.

Hi Ryan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sifaa1
Ohio
4 reviews
1 helpful vote
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May 6th, 2020

I occasionally like to shop on Wish for phone cases because of their low prices. I purchased a few from Wish and was happy with most of the cases that I found. A few looked a little cheap, but overall I was happy with my purchase. Wish has a different shipping price for each item so often times when purchasing multiple items, shipping can be high.

Date of experience: May 5, 2020

Thumbnail of user jeffi8
Wish C.

Hi Sifa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user michellew912
GB
1 review
6 helpful votes
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September 26th, 2020

Order says delivered so wish won't refund me but item has not been delivered! No help whatsoever, save your money, most of it is cheap junk that doesn't last 5 minutes. Items very often described as free until you put in your size for clothing then the prices change on anything over an extra small size to stupid prices.

Date of experience: September 26, 2020

Thumbnail of user jeffi8
Wish C.

Hi Michelle, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C.

Hi Michelle. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sasas7
Ireland
1 review
6 helpful votes
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January 22nd, 2019

Edit 1. I received email from Wish support demanding my Apple review ID so they can remove it. When you see something too good to be true then it probably is. Wish.com and their geek.wish.com are scam sites. No response from support either by email or Twitter.

Tip for consumers:
Do not use this site, it's a scammer paradise. Their support is not responding.

Products used:
Smartphone, I got scammed.

Service
Value
Shipping
Returns
Quality

Date of experience: January 22, 2019

Thumbnail of user jimd1008
North Carolina
1 review
0 helpful votes
  • Send Message
September 4th, 2021

I ordered some rings from this Wish Company there products are fake. They take pictures of the original product and publish it as there's. What they sale and send you is junk cheap fakes. Advice don't waste your time and money.

Date of experience: September 4, 2021

Thumbnail of user jeffi8
Wish C.

Hi Jim. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user lisap1216
New Zealand
1 review
71 helpful votes
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November 12th, 2020

Do not recommend. Took ages to arrive. Terrible after sales support. I ordered a item in my normal size which didn't fit. They asked for photo evidence which was sent but they refused to do anything about it. Would offer a swap, a credit or refund - they just said "I understand this issue caused an inconvenience. The store has fulfilled your order correctly based on the variation you have chosen." Useless their customer as it doesn't fit! Don't be tempted to use them.

Date of experience: November 12, 2020

Thumbnail of user jeffi8
Wish C.

Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kevinr1374
Utah
6 reviews
10 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Hi after 2+ years of ordering from these scammers spending $800+ every month don't do it. You will never get your money back even though the sellers make a promise and it states it in the policy. I had to email the CEO at *******@wish.com by force just like my 1 start forced rating nothing will be done, so don't buy this cheap crap that comes from china unless you want bat aids.

Tip for consumers:
Run wish support is of no help. Nor is the CEO Peter Szulczewski

Products used:
Too many to list over the years .

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2022

Thumbnail of user jeffi8
Wish C.

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user anna256
Canada
1 review
1 helpful vote
  • Send Message
July 17th, 2020

Ordered abt 3 items since may, infact was to use one for my daughter's baptism last sunday, the date has been changing, the latest change now is Aug, please how can i cancel and get my refund... This so unprofessional.

Date of experience: July 17, 2020

Thumbnail of user jeffi8
Wish C.

Hi Ann, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user caseya56
Canada
1 review
4 helpful votes
  • Send Message
June 6th, 2020

Order a bench press rack came beat up bent and half the paint chipped off. I paid 400 bucks for it looks like it's used they also charge you shipping twice this company is a total scam I feel completely ripped off.

Date of experience: June 6, 2020

Thumbnail of user jeffi8
Wish C.

We're here to help, Casey! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user rosangelad3
Georgia
1 review
9 helpful votes
  • Send Message
July 16th, 2021

I'll never again buy anything from Wish.com.
Very disappointed with my items (clothing). Some are too big, others too tight for the same size, XL in my case. I could not return them because to send the items back is at my own expense. Poor quality, bad customer service. They always justify that's your fault.
I had a bad experience!

Tip for consumers:
Do not waste your time and money

Products used:
Swimsuits, dresses,

Service
Value
Shipping
Returns
Quality

Date of experience: July 16, 2021

Thumbnail of user soniad78
South Africa
1 review
7 helpful votes
  • Send Message
November 3rd, 2020

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

Date of experience: November 3, 2020

Thumbnail of user stehlkerra
Romania
1 review
4 helpful votes
  • Send Message
January 13th, 2019

ALWAYS check for reviews with photos, they'll give you a good idea of what you'll get. The one order that actually reached me was of surprising quality (especially for the price and it being Wish); too bad the 5 other orders never arrived after 2 and a half months of waiting. The refunding process was very easy and hassle-free though, so it's still a decent site. As long as you don't get your hopes of actually receiving items up too high. Or need them fast. I use it for small/fun purchases.

Tip for consumers:
- Check photos and the lower star reviews.
- Check the seller's size chart (if applicable).
- Don't bank on a fast delivery.
- Get a refund (while you still can) if your items don't arrive by 1-2 weeks after the estimated delivery date(s). They'll probably never arrive, and the refund process is smooth (especially if you refund in wishcash, which is what I did).

Products used:
A pair of pants. Had to get them taken in at the waist, but that's pretty common for me. The fabric was thicker and sturdier than I'd expected, the seams were pretty decent, and the pants were as described.

Service
Value
Shipping
Quality

Date of experience: January 13, 2019

Thumbnail of user randyb359
Canada
1 review
15 helpful votes
  • Send Message
April 30th, 2020

I am requesting refunds on about 4 items. I get computer viruses every time I buy something. And, the attached item purchased March 26, still shows the package tracking date same as the purchase date.
Also, those who get their packages in less than 30 days, must be paid to say that, or live in China or both.

Date of experience: April 30, 2020

Thumbnail of user jeffi8
Wish C.

Hi Randy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user rogera429
Ohio
1 review
0 helpful votes
  • Send Message
January 18th, 2023

I'd give Wish 1 star, but to be fair I have received decent items with tempered expectations. Where Wish failed miserably is in their product support. They claim to offer a 30-day guarantee of satisfaction, but when I initiated a claim online the day I received glasses with interchangeable lenses that don't fit the frame the product support representative basically stalled for weeks with unnecessary questions and "holiday" delays only to tell me right before the 30-day mark that they don't think there is a problem despite sending 5 pictures that clearly show the problem on a $50 item. Buyer beware.

Tip for consumers:
Read product descriptions carefully. What isn't said is often more important than what is said. If a smart watch description does not mention touch screen, then expect that it is limited to button function. Also, keep your expectations within reason. A lot of items are more for show than functionality. Shipping is per item, not per order. When factoring shipping, sometimes items cost less on Amazon or other online retailers. Lastly, read the reviews.

Products used:
I've used a number of products including smart watches, video camera glasses, and blade weapons.

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2023

Thumbnail of user jeffi8
Wish C.

Hi ROGER. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user juneo29
Canada
1 review
2 helpful votes
  • Send Message
June 16th, 2021

I have been shopping lots on Wish and have always received my merchandise and never damaged. Today this little angel arrived with 2 broken legs. Must have been a rough flight as she seems to be packaged well. I love her so I just glued them back on. Not a great job but she seems content

Date of experience: June 15, 2021

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